Kjære Erik, tusen takk for at du er gjest og tar deg tid til å dele inntrykkene dine. Jeg håper å ønske deg velkommen igjen snart. Vennlig hilsen, Markus Koller (oversatt av google translate)

Dear Ann, thank you very much for your kind stay at our hotel and your rating of the experiences you had with us. Best regards, Markus Koller

Kjære Lars, tusen takk for ditt opphold på hotellet og din karakter og kommentarer. Jeg håper å ønske deg velkommen til Zürich igjen veldig snart, vennlig hilsen, Markus Koller (oversatt av google translate)

Dear Christine, thank you very much for your kind rating. Best regards, Markus Koller

Dear Annike Wollan, Very sorry that we were not fully able to meet your expectations in us. Best regards, Esko

Dear guest, thank you for sharing such a nice review with us. We hope we can welcome you again soon! Best regards from Zurich Xavier CHANRION General Manager

Dear Sir,Thank you for taking the time to share your feedback.While we are pleased that our service met your expectations to some extent, it is with regret that we learn of the issues you encountered concerning the bed and air conditioning. We are committed to providing comfortable accommodations and are saddened to hear that this was not fully reflected in your experience.Rest assured, our team is dedicated to maintaining high standards of cleanliness and room quality, and what you described does not represent the level of service we aspire to offer. Moreover, we are excited to announce that a full renovation is planned for 2024, which will address and rejuvenate our facilities, including the very aspects you highlighted.Our guests' well-being is paramount, and we are continuously striving to enhance our hotel amenities. We appreciate your patience and understanding as we work towards making significant improvements to ensure more pleasurable stays in the future.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Monica Moya Amengual, Front office Manager

Dear Madam,Thank you for this great feedback of your recent stay.We are pleased to hear that you found our room cleanliness and service to be up to the mark, reflecting our commitment to providing a comfortable and welcoming environment.However, we regret to hear about the issues with the air conditioning, the unpleasant smell of the carpet, and the condition of the coffee cup in your room. While we are preparing for a full renovation in the near future, we ensure that all rooms are maintained to a high standard and will look into these specific concerns immediately.We are also in the process of updating our amenities to enhance the overall guest experience. Your comfort is our priority, and we are dedicated to making improvements that align with our guests' expectations.We hope to welcome you back. Best wishes,Monica Moya Amengual, Front office Manager

Dear Madam,Thank you for this great feedback of your recent stay.We are delighted to hear that our staff's friendliness stood out during your visit, and that the hotel's proximity to public transit was convenient for your travel needs.However, we regret to hear about the lack of adaptors for international guests. While we do provide a range of amenities, we understand the importance of this particular convenience for our international travelers and will take your feedback into consideration.Once again, thank you for choosing Novotel Zürich Airport Messe, and we are committed to ensuring our guests have a comfortable and enjoyable experience.We hope to welcome you back. Best wishes,Florian Kretzschmar, General Manager

Sehr geehrte Dame,wir danken ihnen für Ihr Feedback.Es freut uns zu lesen, dass Sie Ihre Zeit in unserem Hotel genossen haben und besonders unser Angebot als besonders positiv hervorheben. Mit freundlichen Grüssen,Monica Moya Amengual, Front office Manager

Dear Madam,Thank you for taking the time to leave your review.It is delightful to hear such positive feedback about our ideal location and our polite and helpful staff. We take great pride in offering a convenient stay right next to the tram station for easy access to Zurich.We understand the significance of a clean and well-maintained environment for our guests. We're glad you found your room to be up to standard and appreciated the amenities provided.While we are pleased to hear about your positive experiences, we noticed your service rating did not quite reach 100%. Our team is dedicated to continuous improvement, and we will strive to ensure that every aspect of our service meets your expectations in the future.It would be our pleasure to have you return on another occasion. Very best wishes,Monica Moya Amengual, Front office Manager

Dear Madam,Thank you for sharing your opinion after your recent stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back on a future occasion.Best regards,Monica Moya Amengual, Front office Manager

Dear Madam,Thank you for this great feedback of your recent stay.All our rooms are provided with Kettle or Nespresso machines, Microwave facility although is not available on the property. We strive to provide all essential amenities and take pride in the cleanliness and convenience of our accommodations. However, we appreciate your feedback as it helps us identify areas where we can improve our guest's experience.We do hope to welcome you back in the future.Best wishes,Monica Moya Amengual, Front office Manager

Dear Madam,Thank you for this great feedback of your recent stay.While we're glad to hear the room provided after your initial concern met your expectations, we truly regret the inconvenience you faced during your first night. Providing a comfortable and pest-free environment is a standard we strive for at Novotel Zürich Airport Messe, and we appreciate your understanding in allowing us to resolve this promptly. Our prime location near the airport and direct tram connections to Zurich city center, as well as our breakfast offerings, are indeed among the aspects of our service that we take pride in. It’s fantastic to know these contributed positively to your experience. We are also delighted that, overall, you enjoyed your stay with us, and it’s our hope that the rest of our amenities and service made your visit to Zurich pleasant and memorable.We do hope to welcome you back in the future. All the best.Monica Moya Amengual, Front office Manager

Dear Sir,Thank you for sharing your feedback about your recent experience.We're delighted to hear that you found our service to be exceptional. At our hotel, we take pride in the dedication of our team to guest satisfaction, and it's heartening to see this reflected in your experience. However, I notice there are some areas where we did not meet your expectations. While we ensure daily housekeeping, we apologize if the cleanliness of the carpets did not match our usual standards. Rest assured, we are attentive to all feedback and are committed to providing a comfortable and welcoming environment. Also, we understand your concerns about the hotel's condition, and we would like to inform you that a full renovation is planned for 2024 to enhance our facilities and guest experience.We look forward to seeing you again in the future.Kind regards,Monica Moya Amengual, Front office Manager

Dear Guest,Thank you for taking the time to provide this feedback.We're sorry to hear that certain aspects of your stay did not meet your expectations. It is indeed true that our hotel is currently undergoing renovations to enhance our facilities and provide our guests with a refreshed and comfortable environment. We apologize for any inconvenience caused by the temporary closure of our bar and restaurant, as well as the children's play area not living up to your past experiences. We are committed to ensuring our standards remain high during this transition and are taking steps to ensure our guests are well-informed about the available amenities during their stay.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Monica Moya Amengual, Front office Manager

Dear Mr Alexander,Thank you for taking the time to share your feedback.We endeavour to provide an excellent standard for all our guests and regret that you felt this was not the case. We will use your feedback to review this with our team and highlight any areas that may need some attention.We hope you will consider staying with us again in the future. Best regards,Monica Moya Amengual, Front office Manager

Dear Mr Mohd,Please accept our sincere thanks for this kind feedback.We are delighted to hear that we met your expectations. Our team members always work hard to create a memorable experience for our guests, and feedback like this inspires us to keep up the good work.Furthermore, we are happy that you found our location to be ideal for your needs.We look forward to welcoming you back in the future.Kind regards,Monica Moya Amengual, Front office Manager

Dear Sir,Thank you for taking the time to review your stay.We are delighted to hear that you found our staff to be courteous and kind, reflecting our commitment to service excellence. In regards to your concerns, please be assured that cleanliness is a top priority for us, and while our housekeeping service is conducted daily, it appears we may have missed the mark during your stay. We apologize for any inconvenience this may have caused. Additionally, we are aware that some of our facilities are in need of updating, and we are excited to share that a full renovation is planned for 2024 to enhance our guest experience. As for the breakfast experience you described, we will certainly look into the matter to ensure our food quality and service meet our high standards.We hope to be able to welcome you back on a return visit for an improved experience.Best regards,Monica Moya Amengual, Front office Manager

Sehr geehrter Herr,vielen Dank, das Sie sich die Zeit genommen haben, eine Bewertung über unser Hotel zu schreiben.Es freut uns sehr, dass Sie mit der Sauberkeit, dem Zustand des Hotels, dem Service und den Annehmlichkeiten in Ihrem Zimmer zufrieden waren. Unsere Mitarbeiter sind stets bemüht, einen hohen Standard zu halten und es ist schön zu hören, dass ihre Anstrengungen bemerkt werden. Wir hoffen, Sie hatten auch Gelegenheit, unsere hervorragenden Anbindungen an öffentliche Verkehrsmittel und unser Fitnesscenter zu nutzen.Hoffentlich hatten Sie noch eine schöne Heimreise und besuchen uns auch in der Zukunft wieder. Freundliche Grüsse,Monica Moya Amengual, Front office Manager

Sehr geehrter Gast,wir danken Ihnen herzlich für positive Bewertung Ihres Aufenthalts in unserem Hotel!Über Ihr positives Feedback freuen wir uns sehr! Ihre Zufriedenheit ist für uns, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung.Wir würden uns sehr freuen, Sie auch in Zukunft wieder bei uns als Gast begrüssen zu dürfen! Mit besten Grüssen,Monica Moya Amengual, Front office Manager

Dear Madam,Thank you for sharing your opinion after your recent stay.It is rewarding to know that you had such a pleasant experience with us and that you found your room equipped with everything you needed.Moreover, thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.We all look forward to welcoming you back in the future.Kind regards,Monica Moya Amengual, Front office Manager

Dear Guest,Thank you for sharing the review of your stay.We're delighted to hear that our staff met your expectations and that you enjoyed the variety of coffee choices at breakfast. It's great to know that these aspects contributed to a positive experience during your stay. Our team strives to maintain high standards of service and cleanliness, and we appreciate your recognition of our efforts with an 80% satisfaction rating. While we understand that there is always room for improvement, as indicated by the 60% hotel condition rating, we're excited to inform you that a full renovation is planned for 2024 which will address and refresh our facilities. We hope that our commitment to enhancing our hotel will enhance future stays.We look forward to seeing you again in the future. Best wishes,Monica Moya Amengual, Front office Manager

Dear Sir,Thank you for taking the time to review your stay.We are glad to hear that our staff's service met your expectations and appreciate your recognition of their efforts. We regret to hear about the issues you encountered with the coffee maker, light switches, and the TV in your room. Please rest assured that we are committed to providing well-maintained and comfortable accommodations for all our guests. While we are preparing for a full renovation to update our facilities, we are also vigilant in addressing any immediate concerns that our guests may have during their stay.We hope to be able to welcome you back on a return visit for an improved experience.Best regards,Monica Moya Amengual, Front office Manager

Lieber Gast,wir danken Ihnen für Ihren Besuch und das Feedback.Wir bedauern es sehr, dass unser Hotel nicht Ihren Erwartungen entsprochen hat und entschuldigen uns aufrichtig für die entstandenen Unannehmlichkeiten.Wir möchten Sie ermutigen, sich das nächste Mal direkt an unsere Rezeption zu wenden, damit wir uns sofort um Ihre Anliegen kümmern können, indem wir beispielsweise eine zusätzliche Reinigung oder nach Möglichkeit einen Zimmerwechsel veranlassen.Mit freundlichen Grüssen,Monica Moya Amengual, Front office Manager

Dear Guest,Thank you for sharing a review.We're truly sorry to hear about your dissatisfaction regarding the payment process. Please rest assured that transparency in billing is of utmost importance to us, and we take such concerns seriously. While we have no control over currency exchange policies that may apply, we’re continually striving to ensure clarity in our pricing for all guests. Additionally, we'd like to assure you that our team is dedicated to maintaining the highest standards of service and cleanliness, and we're eagerly anticipating our full renovation in 2024 to provide an even more comfortable experience for our guests.We hope to welcome you back on future occasions. Best regards,Monica Moya Amengual, Front office Manager

Sehr geehrte Dame,wir danken ihnen für Ihr Feedback.Wir freuen uns sehr, dass Sie mit Ihrem Aufenthalt bei uns und unserem Service zufrieden waren.Wir freuen uns schon auf Ihren nächsten Besuch bei uns. Freundliche Grüsse,Monica Moya Amengual, Front office Manager

Dear Madam,Thank you for taking the time to leave your review.We're thrilled to hear that you found our staff friendly and appreciated the cleanliness of our rooms. Our team strives to provide a welcoming and hygienic environment, and it's rewarding to know that this has been recognized in your experience. It's wonderful to learn that our service met your expectations and that the amenities provided in the room contributed positively to your stay.We hope to see you again soon, Kind regards,Monica Moya Amengual, Front office Manager

Sehr geehrte Dame,vielen Dank für den sehr positiven Erfahrungsbericht zu unserem Hotel!Mit Wohlgefallen haben wir gelesen, dass es Ihnen bei uns gut gefallen hat und dass Sie einen rundum schönen Aufenthalt hatten.Wir würden uns sehr freuen, Sie auch in Zukunft wieder bei uns als Gast begrüssen zu dürfen! Mit besten Grüssen,Monica Moya Amengual, Front office Manager

Dear Madam,We appreciate that you took the time to share your experience with us.We're glad to hear that you appreciated the cleanliness of our hotel and the condition of our facilities. We understand that you found the room to be smaller than anticipated; we aim to provide a cozy and efficient space for our guests to relax. We hope the comfort of your room and the overall experience were enjoyable.We hope to have the opportunity to welcome you back on a future occasion.Best regards,Florian Kretzschmar, General Manager

Dear Sir,Thank you for taking the time to review your stay.We're glad you appreciated the convenience of our tram connectivity, providing easy access to the airport and city center. We regret to hear that your experience with room cleanliness did not meet expectations. Our team is committed to maintaining high standards and will review this feedback to improve our service. While our rooms are scheduled for a full renovation in 2024, we strive to ensure that all guests have a comfortable stay. Thank you for acknowledging the service provided during your stay. Our staff works hard to offer a welcoming environment and we're pleased this was a highlight for you.Kind regards,Monica Moya Amengual, Front office Manager

Cher Grégory,Nous sommes navrés que votre séjour dans notre hôtel n'ait pas totalement répondu à vos attentes. La satisfaction de nos hôtes est au centre de nos préoccupations et nous aimerions en savoir plus. N’hésitez pas à revenir vers nous.Nous espérons néanmoins vous revoir chez nous pour un séjour 100% réussi.Cordialement,Monica Moya Amengual, Front office Manager

Dear RajeshThank you for taking the time to review your stay.We are glad to hear that you found our room cleanliness satisfactory. However, we are disappointed to learn about your experience with our room service. We strive to provide excellent service to all our guests, and we apologize for any inconvenience you faced during your stay.We understand that you found some aspects of our hotel to be below your expectations. Please rest assured that we are continuously working on improvements, and we have plans for a full renovation in the near future. We hope that you will give us another chance to provide you with a better experience in the future.We hope to be able to welcome you back on a return visit for an improved experience.Best regards,Florian Kretzschmar, General Manager

Dear Rajesh,Thank you for taking the time to review your stay.We would have liked to have met all your requirements.We would welcome your suggestions on how we could have improved your experience.We hope that you will return in the future for a more enjoyable stay. Kindest regards,Monica Moya Amengual, Front office Manager

Dear Juan Manuel,Thank you for taking the time to share your feedback.We appreciate that you chose to stay with us.However, we are sorry to hear about the issues you encountered with the room's carpet and air conditioning. We would like to assure you that we prioritize cleanliness and maintenance in our hotel, and we will address these concerns with our housekeeping team. As for the air conditioning, it is preset to a certain temperature but can be adjusted by 1-2C higher or lower in the room. If you experience any issues with the temperature during your stay, our front desk team is available 24/7 to assist you.We hope you will come and stay with us again. Best wishes,Monica Moya Amengual, Front office Manager

Dear Sir,We appreciate the time you took to provide this review.We regret that your time with us did not meet all your expectations and would be interested in knowing what we could have improved.We hope to have the opportunity to welcome you back again on a future occasion.Best regards,Monica Moya Amengual, Front office Manager

Gentile Dario,Grazie per aver speso parte del suo tempo a scrivere questa recensione.Prendiamo nota della sua osservazione e ci scusiamo per qualunque inconveniente.In attesa di poterla accogliere di nuovo presso l'Novotel Zürich Airport Messe, le porgiamo i nostri cordiali saluti.Monica Moya Amengual, Front office Manager

Sehr geehrte Dame,wir bedanken uns, dass Sie sich die Zeit für eine Bewertung genommen haben.Es freut uns, dass Sie unseren freundlichen Service schätzen. Wir möchten uns jedoch für die Unannehmlichkeiten entschuldigen, die Sie während Ihres Aufenthalts bei uns erlebt haben. Wir sind uns bewusst, dass einige Bereiche unseres Hotels renovierungsbedürftig sind und planen in der Tat eine umfassende Renovierung im kommenden Jahr, um unseren Gästen ein noch besseres Erlebnis bieten zu können.Wir nehmen Ihre Anmerkungen bezüglich der Sauberkeit und des Frühstücksbuffets sehr ernst und werden diese intern besprechen, um Verbesserungen vorzunehmen. Unser Ziel ist es, unseren Gästen einen angenehmen und komfortablen Aufenthalt zu bieten, und wir werden weiterhin daran arbeiten, unseren Service und unsere Einrichtungen zu optimieren.Mit freundlichen Grüssen,Monica Moya Amengual, Front office Manager

Dear Sir,Thank you for your positive review, we appreciate it.We are thrilled to hear that you found our front desk staff to be friendly and helpful. Our team is dedicated to providing excellent service to ensure a comfortable and enjoyable stay for our guests.We appreciate your kind words regarding the cleanliness of our hotel and the overall condition. We strive to maintain a high standard of cleanliness and are glad that it met your expectations.We hope we have the pleasure of seeing you on many more occasions. Best regards,Monica Moya Amengual, Front office Manager

Dear guest,We appreciate very much that you take the time to give us review.Unfortunately, we do not provide microwave service since it is forbidden by law to heat every guests food from outside and unknown origin. We hope the next time you can stay with us and having a different experience with us. Best regr

Dear Mr Vikas:We regret the experience you lived with us. I inform you that we are in process of renovation, therefore the hotel it will be much better in the near future. We invite you to come in the future and have a totally different perspective.Regarding with the staff experience we will speak with the team to try to improve our performance. Best regards.

Dear Sir,Thank you for sharing your feedback about your recent experience.We are glad to hear that you found our location convenient for your stay. However, we apologize for any inconvenience you may have experienced with the room size and the absence of locks on the bathroom doors. Our rooms are designed to provide a comfortable and functional space for our guests, and we will take your feedback into consideration for future improvements. As for the microwave, we do not provide them in our rooms, but our GourmetBar offers a variety of meals and snacks to cater to our guests' needs.We hope to welcome you back in the future. Best wishes,Florian Kretzschmar, General Manager

Sehr geehrter Romanvielen Dank, dass Sie sich die Zeit genommen haben, unser Hotel zu bewerten!Es freut uns sehr, dass Sie unsere optimale Lage und die gute Anbindung an den Flughafen sowie die Sauberkeit unserer Zimmer schätzen. Wir bedauern jedoch, dass Sie während Ihres Aufenthalts einige Unannehmlichkeiten erlebt haben. Wir nehmen Ihr Feedback ernst und werden unsere Servicequalität kontinuierlich verbessern, um unseren Gästen ein angenehmes Erlebnis zu bieten.Hoffentlich hatten Sie noch eine schöne Heimreise und besuchen uns auch in der Zukunft wieder. Freundliche Grüsse,Florian Kretzschmar, General Manager

Dear Guest, Thank you so much for this glowing review.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to welcoming you back on your next visit.Best wishes,Monica Moya Amengual, Front office Manager

Dear Boris, Thank you for sharing your feedback about your recent experience.We are glad to hear that you appreciated our service and found our staff to be helpful. However, we are sorry to learn that you felt the property needs some upgrades. We would like to inform you that we are planning a full renovation in the next year, which will address the concerns you mentioned and improve the overall experience for our guests.We hope to welcome you back. Best wishes,Florian Kretzschmar, General Manager

Dear Guest,Thank you for this great review.Our location is one of the things we are very proud of about our hotel.We are so lucky to have such a strategic position that brings transport options to our guests and must-see attractions closer.We look forward to your next visit.Best regards,Monica Moya Amengual, Front office Manager

Sehr geehrter Thomas, haben Sie vielen Dank für Ihre Bewertung unseres Hotels.Es freut uns zu hören, dass Sie mit der Sauberkeit unseres Hotels zufrieden waren. Wir legen großen Wert darauf, unseren Gästen ein sauberes und angenehmes Umfeld zu bieten.Wir bedauern jedoch, dass Sie mit der sanitären Einrichtung in Ihrem Zimmer unzufrieden waren. Wir möchten uns für die Unannehmlichkeiten entschuldigen und versichern Ihnen, dass wir stets bemüht sind, unseren Gästen den bestmöglichen Aufenthalt zu bieten. Ihre Anmerkungen sind für uns sehr wertvoll und werden an unser Team weitergeleitet, um unseren Service kontinuierlich zu verbessern.Mit freundlichen Grüssen,Florian Kretzschmar, General Manager

Dear Madam,Thank you for sharing your opinion after your recent stay.We are thrilled to hear that you found our staff to be friendly and helpful. Our team works hard to ensure that all our guests have a pleasant and comfortable stay. It's great to know that you appreciated the cleanliness of your room and the overall condition of the hotel.We look forward to the pleasure of seeing you again in the future. Kind regards,Monica Moya Amengual, Front office Manager