Eksteriør

Anmeldelser av Hotel ZERMAMA Zermatt

4 out of 5
Hotel ZERMAMA Zermatt
Matterstrasse 23, Zermatt, VS

Anmeldelser

9,4

Suverent

Rangering på 10 − Utmerket. 93 av totalt 124 anmeldelser." "
Rangering på 8 − Bra. 25 av totalt 124 anmeldelser." "
Rangering på 6 − Grei. 5 av totalt 124 anmeldelser." "
Rangering på 4 − Dårlig. 1 av totalt 124 anmeldelser." "
Rangering på 2 − Forferdelig. 0 av totalt 124 anmeldelser." "

9,6/10

Renhold

9,8/10

Personale og service

9,6/10

Fasiliteter

9,4/10

Overnattingsstedets bygg og tilstand

9,8/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Kristen-Andre og Oslo

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Flott Hotel. Perfekt beliggenhet.
Et fantastisk flott hotel. Her får man virkelig mye for pengene! God service hele veien, og vi var så heldige å få et rom med balkong og utsikt mot Matterhorn, selv om vi bestilte i siste liten. Her bor vi gjerne igjen!
Bodde her 2 netter i juli 2018
Svar fra Sandrine Julen den 6. aug. 2018
Dear Kristen - Andre Thank you very much for your Feedback. We are already looking forward to welcoming you soon again with us!

6/10 – Grei

Blong

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mai 2024

10/10 – Utmerket

David

Reiste med familie, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Cozy, modern lodge with friendly, helpful staff. I loved this hotel!
Bodde her 4 netter i mai 2024

10/10 – Utmerket

Edith

Bodde her 3 netter i mars 2024

10/10 – Utmerket

Tushar

Likte: Personale og service
Great place !! Awesome location and everything is brand new. Excellent customer service
Bodde her 1 natt i mars 2024

10/10 – Utmerket

Jurgen

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i januar 2024

10/10 – Utmerket

Daniel

Bodde her 2 netter i januar 2024

10/10 – Utmerket

Ruining

Bodde her 1 natt i desember 2023

10/10 – Utmerket

Robert

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I we love Zermama. A beautiful hotel in a beautiful location.
Bodde her 2 netter i oktober 2023

10/10 – Utmerket

Jeri

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
I’ll be back!
Beautiful view and room, easy check in, very clean, wish we could have stayed longer!
Bodde her 1 natt i september 2023

10/10 – Utmerket

Berna og Houston

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Friendly staff- great location
Bodde her 1 natt i august 2023
Svar fra Norberto den 8. sep. 2023
Dear Berna,Thank you for your review and the perfect score!It is a pleasure to read that you enjoyed the location of the hotel and its staff!We look forward to see you again in Zermatt,Best regards

6/10 – Grei

Rekha

Reiste med partner
Likte: Personale og service og fasiliteter
I am highly disappointed as this property is not worth what Expedia charged me for it. Their rack rate was much less which I only learned on getting there and complaining about the tiny room. Barely, there was room to walk around. I would not recommend this property at the rate of about $375. If one can get for $200 and need to just sleep there then perhaps it’s ok.
Bodde her 1 natt i august 2023
Svar fra Norberto den 4. sep. 2023
Dear Rekha,Thank you for your message and for your review. As we had the possibility to talk at the hotel, the room we assigned you is the same room you booked. For a next occasion we recommend you a higher category such as MAMA'S Double M or MAMA'S Double L.Greetings from Zermatt,

10/10 – Utmerket

Lynne

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i juni 2023
Svar fra Norberto den 16. juni 2023
Thank you for your review!Best regards

6/10 – Grei

Cynthia

Reiste med partner
Likte: Renhold
We booked 2 single rooms & stayed at Zermama Hotel for 2 nights in May23. Rooms: First of all, the hotel was modern. I liked the ambience of dark wood theme across the hotel & rooms, also loved the view from the room's big window, the electric curtain & the rain showers in the bathrooms. Having said that, we found the single rooms were actually too small, I.e. they were the smallest single room we stayed from the 5 hotels visited in Switzerland. Fortunately we only carried a hand luggage each as the room had just enough space to place a hand luggage (definitely wouldn't fit for a large check-in luggage.) The single beds felt like those seats on a plane, very short, where you might have to rest your feet on the window bay if you're taller than 5'11. The room hasn't got space to even place a small table or a chair, so you'd have to put your drinks or snacks either on the bed or the floor. The electricity sockets were also strangely located, I.e. only one socket by the bed. The others were located at the light switch half way up the wall or next to the toilet seat in the bathroom. The room hasn't got air con & it was quite hot, having said that, it was quite chill outside in May so we just had the bathroom window opened all night to let the air in. Location: If you don't follow the Google map, the Zermatt Train & Gornergrat stations are only 5-7 mins walk away. (Otherwise it'd take twice longer). Zermatt high street, Coop...etc. are all within reached from the hotel. We particul
Bodde her 2 netter i mai 2023
Svar fra Norberto den 16. juni 2023
Dear valued guest,Thank you for taking the time to provide us with your detailed feedback regarding your recent stay at Zermama Hotel. We appreciate your comments and would like to address each point you raised.We are delighted to hear that you enjoyed the modern ambiance of our hotel, including the dark wood theme and the breathtaking views from the room's large windows. We strive to create a comfortable and visually pleasing environment for our guests, and we are glad that it resonated with you. The electric curtains and rain showers in the bathrooms are indeed some of the features we take pride in.Regarding the size of our single rooms, we understand your concerns. While we strive to make the most of the available space, we acknowledge that they may be smaller compared to some other hotels you have visited. We apologize if this caused any inconvenience during your stay. For a next occasion we reccomend you to ask our staff for a different room category.We apologize if the single beds did not meet your expectations in terms of length. They are 200cm long but we understand that taller guests may have found them less comfortable. We appreciate your feedback on this matter and will look into possible solutions to enhance the comfort of our beds.We have taken note of your comments regarding the lack of space for a small table or chair in the room. Your feedback is important to us, and we will explore ways to optimize the room layout to provide a more convenient and comfortable experience for our guests.We appreciate your feedback regarding the placement of the electrical sockets. Your comments help us identify areas for improvement, and we will assess the possibility of adjusting the location of the sockets for greater convenience.While we do not have air conditioning in the rooms, we apologize if the temperature was uncomfortable during your stay. We are glad to hear that opening the bathroom window helped regulate the temperature. On a positive note, we are pleased that you found our hotel's location convenient, with easy access to Zermatt Train Station, Gornergrat stations, and the attractions on Zermatt high street. We aim to offer a prime location for our guests to explore the beauty of Zermatt and its surroundings.Once again, thank you for your valuable feedback. We appreciate your opinion and hope to have the opportunity to welcome you back to Hotel Zermama in the future, providing you with an improved experience that exceeds your expectations.Warm regards,

10/10 – Utmerket

Vance

Bodde her 2 netter i mai 2023
Svar fra Norberto den 16. juni 2023
Thank you for your feedback!Best regards from Zermatt

10/10 – Utmerket

Devin

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Beautiful hotel and amazing staff. This is a perfect stay for singles, couples, and families in Zermatt.
Bodde her 1 natt i mai 2023
Svar fra Norberto den 16. juni 2023
Dear Devin,Thank you very much for your valuable feedback.We are delighted to read that you enjoyed our beautiful hotel and that you describe our staff as amazing!We look forward to welcome you back in Zermatt,Best regards,

10/10 – Utmerket

Li

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Everything was great on top of the dedicated, friendly staff who really tried to solve any problems
Bodde her 2 netter i mai 2023
Svar fra Norberto den 16. juni 2023
Dear Li,Thank you for your feedback, we appreciate your feedback towards our hotel but especially our staff!We look forward to welcome you back in Zermatt, Best regards

10/10 – Utmerket

Wendell

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Zermama in Zermatt
Hotel Zermama was an outstanding hotel in beautiful downtown Zermatt. The location was excellent as it was an easy walk from the train station and anywhere throughout town. The 2 bed room was large and we had a view of The Matterhorn. The staff was also excellent and we were treated especially well. I would highly recommend this hotel.
Bodde her 1 natt i mai 2023
Svar fra Norberto den 16. juni 2023
Dear Wendell,Thank you for your feedback! I'm delighted to read that you enjoyed our hotel, its location and the service of our staff.We look forward to welcome you again in the future,Best regards,

10/10 – Utmerket

Benjamin M

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Staff was very friendly and food in the bistro wqs amazing. We had breakfast, dinner and dessert there and all were so good. Room was very clean and trendy.
Bodde her 2 netter i mai 2023
Svar fra Norberto den 30. juni 2023
Dear Benjamin,Thank you for your review! We are thrilled to read that you enjoyed your meals at the hotel, as well as the service from our staff.We look forward to welcome you back to Zermatt,Best regards,

10/10 – Utmerket

Dominika

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great stay
Great location. Really comfy beds, well designed rooms and great food. View of Matterhorn from the hotel
Bodde her 1 natt i mai 2023
Svar fra Norberto den 30. juni 2023
Dear Dominika,Thank you for your review! we are happy to read that you enjoyed the location of the hotel, the comfort of our beds, the design of the rooms and the views from your balcony!We look forward to welcome you back to Zermatt,Best regards,

10/10 – Utmerket

Aleta

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
A short walk from the train station, this hotel has small rooms but well designed and nicely appointed. Loved the yoga mat and rollers in the room, as well as welcome macarons!
Bodde her 1 natt i april 2023
Svar fra Norberto den 25. apr. 2023
Dear Aleta,Thank you very much for your review. It is a pleasure to read that you enjoyed your stay, specially the small details that Mama prepares for her darlings!We look forward to welcome you in the future in Zermatt,Best regards,

8/10 – Bra

Stephen

Likte: Renhold og personale og service
Bodde her 2 netter i mars 2023
Svar fra Norberto den 25. apr. 2023
Thank you for your feedback! We look forward to see you in the future in Zermatt,Best regards,

10/10 – Utmerket

Abhishek

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Service & location
Bodde her 2 netter i februar 2023

10/10 – Utmerket

Verifisert reisende

10/10 – Utmerket

Ayman

Bodde her 2 netter i november 2022

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Best in Zermatt
Good location and have a very nice view. I'll definitely visit again and stay in this hotel.
Bodde her 2 netter i august 2022
Svar fra Norberto den 19. aug. 2022
Dear guests,Thank you very much for your review. It is a pleasure to read that you consider us the "Best in Zermatt"If you come back to Zermatt, it would be a pleasure to see you again!Best regards,

10/10 – Utmerket

Niklas

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Top Hotel
Super schönes modernes Hotel! Gratis Zimmer Upgrade!
Bodde her 1 natt i juni 2022
Svar fra Norberto den 30. juli 2022
Lieber Niklas, Herzlichen Dank für Ihr Feedback. Wir freuen uns riesig zu lesen dass Sie uns als Top Hotel bewerten! Wir würden uns freuen, Sie wieder bei uns begrüssen zu dürfen. Beste Grüsse aus Zermatt,

10/10 – Utmerket

Luciana

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Um sonho em Zermatt!
O Zermama transformou nossa estadia numa experiência sensacional e pessoal - parecia que estávamos hospedados na casa de amigos próximos, com varanda e vista para o Matherhorn ❤️ Contato por e-mail logo após a reserva, cartão e mimos de boas vindas, atenção especial ao que estávamos vivendo naqueles dias… Cuidados que foram além do serviço padrão de um hotel. Amamos e pretendemos voltar! Norberto, Margarida e sua gerente foram excepcionais!
Bodde her 2 netter i mai 2022
Svar fra Norberto den 31. juli 2022
Dear Luciana, Thank you for taking the time and sorry for the late answer. It is a pleasure to read that you enjoyed your stay with us and you felt that you were staying with friends! This is our goal at hotel Zermama and we are happy that it worked with you. Thank you also for your words towards Margarida, Sandrine and me, your words help us to improve our services every day. We hope to see you a next time in Zermatt and wish you all the best. Best regards

10/10 – Utmerket

Su Ling

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2022

10/10 – Utmerket

Nicolai

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 4 netter i januar 2022

10/10 – Utmerket

Stan

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great stay in Zermatt.
Great stay in Zermatt.
Bodde her 3 netter i februar 2022

10/10 – Utmerket

bryan

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i november 2021

10/10 – Utmerket

Alexander

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Toller Aufenthalt
Saubere und schöne Zimmer mit tollem Blick auf das Matterhorn. Freundliches und hilfsbereites Personal und gutes Essen im Bistro. Gute Lage im Dorf.
Bodde her 2 netter i mai 2021

8/10 – Bra

Verifisert reisende

Bodde her 1 natt i mai 2021

10/10 – Utmerket

Verifisert reisende

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Das Hotel Mama und die Mitarbeitenden überraschten uns immer wieder mit Kleinigkeiten. Der Aufenthalt war äusserst angenehm und ist sehr zu empfehlen.
Bodde her 2 netter i oktober 2020
Svar fra Delia Anthamatten den 9. nov. 2020
Lieber Gast Mama dankt für die tolle Rückmeldung. Wir freuen uns bereits riesig auf deinen nächsten Besuch im Hotel Mama Zermatt. Herzliche Grüsse von der Mama Family

10/10 – Utmerket

Andi og Mettmann

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Sehr gepflegtes Hotel mit super nettem Personal und ausgezeichnetem Essen. Kann jedem nur den Lemon Cheesecake empfehlen.
Bodde her 5 netter i juli 2020
Svar fra Delia Anthamatten den 2. aug. 2020
Lieber Gast Mama dankt für die tolle Rückmeldung. Wir freuen uns bereits riesig auf deinen nächsten Besuch im Hotel Mama Zermatt. Herzliche Grüsse von der Mama Family

10/10 – Utmerket

André

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Tolles Hotel mit tollem Design, super Team 😁
Der Aufenthalt war von A-Z perfekt. Sehr freundliche Begrüssung, tolle Suite mit Balkon Richtung Matterhorn. Das Design und die Atmosphäre hat uns absolut überzeugt. Würden sofort wieder in das Hotel Mama gehen...
Bodde her 1 natt i juli 2020
Svar fra Delia Anthamatten den 30. juli 2020
Lieber André Mama dankt für die tolle Rückmeldung. Wir freuen uns bereits riesig auf deinen nächsten Besuch im Hotel Mama Zermatt. Herzliche Grüsse von der Mama Family

10/10 – Utmerket

Adrien

Bodde her 1 natt i mars 2020

10/10 – Utmerket

Scott

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Called from Tasch and a very friendly lady told us she would meet us at the train statio!! Unexpected and wonderful. Such friendly staff, dinner was phenomenal and the small hotel on the banks of the river is absolutely charming By American Standard’s the room is small but extremely efficient and upscale, reminds me of an upperclass cruise ship cabin. We only stayed one night because we got in too late to get the last train up to the hotel that we had booked on the mountain at Riffelhaus. When we come back to Zermatt, we will definitely book a stay here at HotelMama. So charming!
Bodde her 1 natt i februar 2020
Svar fra Delia den 18. feb. 2020
Dear Scott Thank you very much for your feedback! We are happy to see you another time at the Mama. Best regads

8/10 – Bra

Apostolos

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i februar 2020
Svar fra Delia den 18. feb. 2020
Dear Apostolos Thank you very much for your feedback. We would be happy to see you again with us! Best regards

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great location, and friendly and helpful staff
Great location, just opposite the lift to Sennegga area. 2 ski rentals nearby. Need to walk a bit to the train station. Upgraded to a bigger room with balcony as there were few guests during my stay. Very friendly staff, esp the young man who provided lots of tour information to me. Also provided me an electric kettle, tea bags and honey. Very enjoyable. Breastfast included was OK.
Bodde her 3 netter i desember 2018
Svar fra Sandrine Julen den 12. apr. 2019
Dear guests Thank you very much for staying with us at the Hotel Admiral. We would also especially thank you for sharing your impressions and thoughts about your stay. We are very happy to hear you enjoyed your time at our hotel and are looking forward to welcoming you again. Best Regards, Sandrine Julen Owner and Manager

10/10 – Utmerket

Ajay

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great location, great staff, great rooms. You won't regret staying here. The only very minor quibble I have is that I wish they had firmer pillows- it would have made what are already comfortable beds, perfect.
Bodde her 2 netter i desember 2018
Svar fra Hotel Admiral den 13. jan. 2019
Dear Ajay Thank you very mutch for your kind review. It was a pleasure to have you in our hotel. We will renew the whole hotel this summer and keep in mind what you said about the pillows. Thanks for everything and see you soon :)

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i oktober 2018
Svar fra Sandrine Julen Inhaberin und Managerin den 6. des. 2018
Lieber Gast, Vielen Dank für Ihren Besuch in unserem Hotel Admiral. Wir möchten Ihnen auch speziell dafür danken, dass Sie Ihre positiven Erlebnisse und Anregungen hier teilen. Wir freuen uns sehr, dass Ihnen Ihr Aufenthalt bei uns gefallen hat und hoffen Sie wieder bei uns begrüssen zu dürfen. sonnige Grüsse aus Zermatt.

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
THe room had an excellent view and was spacious, clean,comfortable and cose to Zermatt HB! The staffs were friendly and gave me a chocolate at check-out. I’ll stay there again if I have a chance.
Bodde her 3 netter i november 2018
Svar fra Sandrine Julen Owner and Manager den 25. nov. 2018
Thank you very much for staying with us at the Hotel Admiral. We would also especially thank you for sharing your impressions and thoughts about your stay. We are very happy to hear you enjoyed your time at our hotel and are looking forward to welcoming you again.

10/10 – Utmerket

RENE

Excellent service at this hotel. The staff are so attentive, and they make you feel son welcome with small details. The room was nice with everything you would need for a short trip. If skiing, the free e-bus stop to the cable car is just outside the hotel.
Bodde her 2 netter i november 2018
Svar fra Sandrine Julen den 21. nov. 2018
Dear Rene Thank you for your kind review, we really appreciate it! It would be a pleasure to welcome you again next winter in our complete renewed hotel :) Greetings Team Admiral

10/10 – Utmerket

Yasuyuki

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
駅近くで、部屋も広く価格もリーズナブル 2Fバルコニーからマッターホルンも見えます WiFiも快適 ホテル従業員も若くて親切
Bodde her 2 netter i november 2018
Svar fra Sandrine Julen den 20. nov. 2018
Dear Yasukuki Thank you very much for staying with us at the Hotel Admiral. We would also especially thank you for sharing your impressions and thoughts about your stay. We are very happy to hear you enjoyed your time at our hotel and are looking forward to welcoming you again

10/10 – Utmerket

Richard B

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great Hotel in Zermatt
Great place to stay in Zermatt. It is right on the river that runs through town. We slept with the balcony door open to listen to it all night. The employees were excellent and gave us great information. The breakfast was very nice, and the spa was a nice add after a long day of walking (and falling) atop the mountain.
Bodde her 2 netter i november 2018
Svar fra Sandrine Julen Owner and Manager den 9. nov. 2018
Thank you very much for staying with us at the Hotel Admiral. It's nice to hear that you had a good sleep while listening to the river. We would also especially thank you for sharing your impressions and thoughts about your stay. We are very happy to hear you enjoyed your time at our hotel and are looking forward to welcoming you again. Best Regards

10/10 – Utmerket

HSUAN-HUNG

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
great
I really enjoy the time in this hotel, nice service and good location, the breakfast is awesome as well.
Bodde her 1 natt i november 2018
Svar fra Sandrine Julen Owner and Manager den 6. nov. 2018
Thank you very much for staying with us at the Hotel Admiral. We would also especially thank you for sharing your impressions and thoughts about your stay. We are very happy to hear you enjoyed your time at our hotel and are looking forward to welcoming you again. Best Regards,

6/10 – Grei

Seung O

Bodde her 1 natt i oktober 2018
Svar fra Sandrine Julen Owner and Manager den 23. okt. 2018
Thank you very much for staying with us at the Hotel Admiral. We would also especially thank you for sharing your impressions and thoughts about your stay. We are very happy to hear you enjoyed your time at our hotel and are looking forward to welcoming you again. Best Regards

10/10 – Utmerket

Wee Choo

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Highly recommended!
This is a fantastic hotel - good location, very comfortable n cosy room and most importantly excellent staff.
Bodde her 1 natt i oktober 2018
Svar fra Reception den 10. okt. 2018
Dear Wee Choo, Thank you very much for staying with us at hotel Admiral. We are more than happy to hear you enjoyed your stay and would also specially thank you for taking your time to write such a positive feedback. We hope to welcome you again and send our best Regards