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Anmeldelser av Norwood Inn and Suites Worthington

2 out of 5
Norwood Inn and Suites Worthington
2015 N Humiston Ave, Worthington, MN

Anmeldelser

5,4
Rangering på 10 − Utmerket. 45 av totalt 518 anmeldelser." "
Rangering på 8 − Bra. 117 av totalt 518 anmeldelser." "
Rangering på 6 − Grei. 119 av totalt 518 anmeldelser." "
Rangering på 4 − Dårlig. 99 av totalt 518 anmeldelser." "
Rangering på 2 − Forferdelig. 138 av totalt 518 anmeldelser." "

5,6/10

Renhold

6,6/10

Personale og service

4,8/10

Fasiliteter

5,0/10

Overnattingsstedets bygg og tilstand

5,2/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Tone Svanhild

Bodde her 1 natt i juli 2022
Svar fra Mary den 27. juli 2022
Dear Guest, Thank you for your ratings, Looking forward to welcome you again

4/10 – Dårlig

Mary Jane

Reiste med familie
Likte: Personale og service
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
Staff great, friendly and brought an extra blanket to room. Bed comfortable, appliances worked. There was only coffee at 7 for "continental breakfast," no coffee cups in the room for the coffee maker, NO WATER AVAILABLE IN THE TUB/SHOWER, light switch not working in bathroom (used heat light) and the only outlet in our room would not hold a plugin. Renovations were underway, but needed more to be done to be acceptable.
Bodde her 1 natt i februar 2024

2/10 – Forferdelig

Jeremy

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Filthy, cable was horrible, it stunk and freezer was frozen over, bathroom was dirty
Bodde her 1 natt i februar 2024

2/10 – Forferdelig

Tami

Reiste med partner
Likte: Renhold og personale og service
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
Staff was very nice. Parking lot was full of snow, they told
Bodde her 2 netter i januar 2024

10/10 – Utmerket

Genale

Reiste med partner, Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Perfect Location.Very reasonable rates-that includes Breakfast. Staffs are really helpful with all our questions and very responsive to whatever we needed.The bathroom was spacious.
Bodde her 1 natt i januar 2024

6/10 – Grei

Cassondra

Forretningsreisende
Likte ikke: Renhold
Bodde her 1 natt i november 2023

6/10 – Grei

Bryon

Forretningsreisende
Likte ikke: Fasiliteter
The price at the location is reasonable, but NEVER book a stay at this location through Expedia... EXPEDIA charged me $20 MORE for the room than what I would have got it for by calling the property direct... I have a receipt to prove it (and Expedia refused to refund the difference).
Bodde her 1 natt i november 2023

4/10 – Dårlig

Chad

Bodde her 1 natt i november 2023

4/10 – Dårlig

James B

Likte ikke: Overnattingsstedets bygg og tilstand
Bodde her 1 natt i november 2023
Svar fra Jose den 18. nov. 2023
Dear Guest,Thanks for sharing your rating here. We are glad to serve you better in the future!

2/10 – Forferdelig

Lee

Forretningsreisende
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Rooms were stinky, carpets was dirty, bathroom needs to be redone and wall panels replaced due to mold and uncleanliness
Bodde her 2 netter i november 2023
Svar fra Jose den 9. nov. 2023
Dear Guest,We feel bad to hear the rooms weren't up to the standard you expected. We are ready to provide the best service for your next stay!

10/10 – Utmerket

Ruben

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Descanse muy bien ya que lo ne esitaba,y listo para el trabajo otra vez
Bodde her 1 natt i oktober 2023
Svar fra Lia den 2. nov. 2023
Dear Guest,We're happy to hear that you had a restful stay and were able to recharge for work. Providing a comfortable and rejuvenating experience for our guests is our priority. If there's anything specific that contributed to your satisfaction, we'd love to know, as it helps us continually enhance our services. Thank you for choosing us, and we look forward to welcoming you back.

2/10 – Forferdelig

Toni

Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Overall condition poor. We did not stay.
Bodde her 1 natt i oktober 2023
Svar fra Lia den 30. okt. 2023
Dear Guest,We appreciate your feedback and apologize for the inconvenience you experienced. Your comments are concerning, and we take them seriously. We will investigate the issues you mentioned to ensure they are promptly addressed. It is our goal to provide a positive and comfortable experience for all guests, and we hope to have the chance to make it right in the future. Thank you for bringing this to our attention.

2/10 – Forferdelig

John

Reiste med familie, Reiste med kjæledyr
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I have stayed in hotes/motels all over the world and this was the worst experience ever. The sink, not the toilet, in our first room plugged up and maintenance couldn't fix it, We had to change rooms, and it took 3 tries to get key cards programmed to work the lock. We had to get the key cards reprogrammed 3 more times in the next couple days. The restaurant they advertise is closed permanently, yet they have a sign on the main street advertising it and happy hour. The continental breakfast they advertise is with a container of cold cereal coffee pot in the lobby, but I didn't see any milk. There were a half dozen rooms on the first floor with no door locks, and the hallways needed to be vacuumed. Sometimes the main staff person would talk about the New Owner, and other times he would say there's no new owner. TV had no channels worth watching and we got tired of the empty promises to get us more. The reception on those channels we had was terrible. On a positive note the refrigerator and microwave worked, the beds were comfortable and there was plenty of hot water. this place is a dump and the management doesn't seem interested in fixing anything. I looked at the reviews for a number of other Norwood Inn & Suites and they all had terrible reviews, so this seems to be typical.
Bodde her 7 netter i oktober 2023
Svar fra Lia den 25. okt. 2023
Dear Guest,Your detailed feedback is valuable, and we are actively addressing the issues raised. We appreciate your positive notes and assure you that improvements will be made to enhance the guest experience. We value your input and hope to have the chance to restore your faith in our property in the future.

2/10 – Forferdelig

David

Likte: Personale og service
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Hallways had food and food containers on floor. Light bulbs taken out of lamps. Television bad. Bathroom tub dirty and couldn’t get the shower to work. Bed hard and uncomfortable.
Bodde her 1 natt i oktober 2023
Svar fra Lia den 20. okt. 2023
Dear Guest,We appreciate you bringing them to our attention. We take cleanliness and guest comfort seriously, and we will investigate and address the concerns raised regarding the mentioned reservation. Your feedback is crucial, and we are committed to making improvements for a better experience in the future. Thank you for your understanding.

2/10 – Forferdelig

Richard

Forretningsreisende
Likte ikke: Renhold, personale og service og fasiliteter
Dirty, sewer gas smell in room, no shower curtain, no tub plug, Rusty tissue holder, stains in the tub, trim falling off in the bathroom, musty smell In room
Bodde her 1 natt i oktober 2023
Svar fra Lia den 9. okt. 2023
Dear Guest,We sincerely apologize for the cleanliness and maintenance issues you encountered during your stay. Immediate action is being taken to address and rectify the concerns you've highlighted. Your feedback is valuable, and we appreciate the opportunity to make amends. We hope you consider giving us another chance for a much-improved experience in the future.

2/10 – Forferdelig

Tammy

Reiste med familie
Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
DO NOT STAY HERE!!!!
This hotel was filthy and should not be allowed to be used for public services. Not to mention that the restaurant burned down.
Bodde her 2 netter i september 2023
Svar fra Lia den 3. okt. 2023
Dear Guest,We sincerely apologize for the cleanliness issues you encountered, and we're actively addressing and improving our standards. Regarding the restaurant, we regret the inconvenience and are working on alternative dining options. Your feedback is crucial, and we appreciate the opportunity to make necessary improvements for a more positive experience in the future.

2/10 – Forferdelig

Martin og Isanti

Reiste med partner, Forretningsreisende
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Don’t trust the pictures. They were probably done 10 years ago . No pool no restaurant. False advertising for sure . I will talk to my lawer
Bodde her 2 netter i september 2023
Svar fra Lia den 21. sep. 2023
Dear Guest,We understand your disappointment regarding the pool and restaurant, and we will ensure our online information is updated accordingly. Please feel free to reach out to our management if you have any further concerns, and we'll do our best to address them. Thank you for bringing this to our attention.

2/10 – Forferdelig

Bruce

Reiste med familie
Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
was gross and nasty bugs, no shower curtain carpet dirty and stained mildew everything was dirty no ice machine or restaurant as advertised bad neighbor hood was not safe no air, not many towels..gross gross ... may never use your site again... Bruce E johnson
Bodde her 1 natt i juli 2023
Svar fra Lia den 19. sep. 2023
Dear Guest,We sincerely apologize for the unpleasant experience you had during your stay. Your feedback highlights several issues that do not align with our standards, and we deeply regret any discomfort caused. We will investigate and rectify these concerns promptly to offer a cleaner, safer, and more enjoyable environment for our guests in the future. Thank you for sharing your concerns with us.

2/10 – Forferdelig

Yuvindra

Reiste med familie og små barn, Reiste med kjæledyr
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Rundown and dirty
Bodde her 1 natt i september 2023
Svar fra Lia den 18. sep. 2023
Dear Guest,We apologize for the condition you encountered during your stay. Our team takes cleanliness and maintenance seriously, and we will address these issues promptly to ensure a more pleasant experience for future guests. Thank you for bringing this to our attention.

6/10 – Grei

David

Bodde her 3 netter i september 2023
Svar fra Lia den 19. sep. 2023
Dear Guest,Thanks for sharing your rating here. We are glad to serve you better in the future.

2/10 – Forferdelig

Max

Reiste med familie
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We witnessed arguments yelling at each other in the hallway… by the staff. We had flies coming and hair coming out of our sink that basically was clogged. No handle on our bathroom door. We went to buy our own sheets and overall just dirty. On top of it the bar/restaurant is now shut down.
Bodde her 3 netter i september 2023
Svar fra Lia den 12. sep. 2023
Dear Guest,This does not reflect the level of service we aim to provide, and we take your feedback seriously. We will investigate these concerns and take immediate action to address them to prevent such experiences in the future. We appreciate your understanding and hope you might consider giving us another chance in the future.

4/10 – Dårlig

Sara

Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i september 2023
Svar fra Lia den 9. sep. 2023
Dear Guest,Thanks for sharing your rating here. We are glad to serve you better in the future!

8/10 – Bra

JOSEPH

Bodde her 1 natt i august 2023
Svar fra Lia den 21. sep. 2023
Dear Guest,Thanks for sharing your rating here. We are glad to serve you better in the future.

2/10 – Forferdelig

Olafur

Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Room was bad, we had 3 rooms and we are more than sure that it had not been cleaned after previous guests. Shower not working in any of the rooms, toilet had not been flushed in one of them and the aircon not working in any of them
Bodde her 1 natt i august 2023
Svar fra Lia den 24. aug. 2023
Dear Guest,I'm truly sorry for the disappointing experience you had during your stay. Your feedback about the cleanliness and maintenance issues in all three rooms is deeply concerning. This falls far short of our usual standards, and we'll be investigating this matter thoroughly to prevent such incidents in the future. Your feedback is invaluable in helping us improve, and we hope to have the chance to make it up to you in the future.

2/10 – Forferdelig

Ricardo

Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
Ac barely worked and my keys never worked for the door so I had to have someone let me in Everytime I left
Bodde her 1 natt i august 2023
Svar fra Lia den 24. aug. 2023
Dear Guest,I apologize for the inconvenience you faced during your stay. Your feedback about the AC and key issues is concerning, and we take this seriously. We'll investigate and address these problems promptly to ensure a better experience for future guests. Thank you for bringing this to our attention.

2/10 – Forferdelig

Rick

Likte ikke: Overnattingsstedets bygg og tilstand og romkomfort
Only stay here if desperate for a room
Bodde her 1 natt i august 2023
Svar fra Lia den 22. aug. 2023
Dear Guest,We work hard to deliver an exceptional guest experience, and hardly we fell short. We reassure to offer a best service on your next stay.

4/10 – Dårlig

Verifisert reisende

Reiste med en gruppe
Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Had to change rooms - toilet inoperable in the first. Second was “ok”
Bodde her 1 natt i august 2023
Svar fra Lia den 19. aug. 2023
Dear Guest,It's unfortunate that you encountered a toilet issue in the first room, but it's great that the second one was in working order. I hope the rest of your stay goes smoothly and without any further inconveniences. We also ensure that your next stay in our hotel will be more pleasant and comfortable

2/10 – Forferdelig

Duc

Bodde her 1 natt i august 2023
Svar fra Lia den 5. sep. 2023
Dear Guest,Thanks for sharing your rating here. We are glad to serve you better in the future!

2/10 – Forferdelig

Scotti

Reiste med en gruppe
Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Trash
Should update add no pool or restaurant do to fire happened over 2 months ago and still advertised the have. No refund aviod. Payied over 200 for 2 rooms. Not happy should of got some money back due to the inconvenience
Bodde her 1 natt i august 2023
Svar fra Lia den 18. aug. 2023
Dear Guest,Thank you for bringing this matter to our attention. We apologize for any inconvenience caused by the unavailability of the pool and restaurant due to the fire incident. We appreciate your feedback and will ensure to address this issue promptly.

4/10 – Dårlig

Wade

Likte: Personale og service
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
I stepped on a nail clipping. The room was not vacuumed.
Bodde her 1 natt i august 2023
Svar fra Lia den 16. aug. 2023
Dear Guest,We work hard to deliver an exceptional guest experience, and hardly we fell short. We reassure to offer a best service on your next stay.

2/10 – Forferdelig

Verifisert reisende

Reiste med familie
Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Awful
It was the first weekend in august and the AC didn’t work. My mid-70’s in-laws tried to tough it out and ended up sleeping in their vehicle at 1:00am. It was awful and they wouldn’t consider a refund.
Bodde her 1 natt i august 2023
Svar fra Lia den 16. aug. 2023
Dear Guest,We regret for any inconvenience caused during your stay. We are upgrading the facilities now and maintaining the appliances. We invite you back to our hotel for a comfortable stay.

2/10 – Forferdelig

DAVID

Bodde her 1 natt i august 2023
Svar fra Lia den 9. aug. 2023
Dear Guest,Thanks for sharing your rating here. We are glad to serve you better in the future.

2/10 – Forferdelig

STEPHANE

Reiste med familie
Likte ikke: Overnattingsstedets bygg og tilstand og romkomfort
Hotel vetuste, draps taches, salle de bain hs
Bodde her 1 natt i august 2023
Svar fra Lia den 16. aug. 2023
Dear Guest,Thanks for sharing your rating here. We are glad to serve you better in the future.

2/10 – Forferdelig

Melissa og Peshtigo

Likte ikke: Renhold og overnattingsstedets bygg og tilstand
There were no rooms available when we booked. They attempted to get 2 rooms ready, but they could not get maintenance done. Had to book at another hotel. Will be requesting refund for 2 rooms.
Bodde her 1 natt i august 2023
Svar fra Lia den 16. aug. 2023
Dear Guest,I apologize for the inconvenience caused by the unavailability of rooms despite your prior booking. We deeply regret the inconvenience caused due to the maintenance issue and understand your frustration. We ensure that you next day will be more comfortable and pleasant. So kindly give us another chance.

2/10 – Forferdelig

Zachary

Reiste med familie og små barn, Reiste med familie
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Where to begin... booked two room for my sister and I. Called ahead and asking to be next to eachother. My room and my sister's room had joining rooms but my room was furthe down the hall. That didn't make sense to me. My rooms toilet water was shut off and the toilet was covered in poop 💩, bed had stains all over it, tv remote was missing back cover and battery, tv is self didn't even work. I was driving for 12 hours i was tired so i just turned the water on and wiped the toilet down with sani wipes. Flushed the toilet to see if it worked and nope its cloged. Went to the front desk and he said let me look at the toilet. He flushed it and it over flowed. He put me in a new room that, and i tell you what it was way better. Everything worked. Now my sister's room. She hated it. Bed had plastic on it. I slept for about 10 min and she called me saying there are guys out side her door trying to open her door and even trying to open the shared room door. They are being loud and she was very scared. I asked if she wanted me to come to her but she was already in her car ready to leave. So I packed up my stuff and we went to the front desk and there was some 16 year old kid just saying he is new and doesn't know what to do and throwing bunch of f bombs like its professional. This place isn't horrible smells like weed in the halls, bunch of drunks, unsafe, and on top of it my 13 year old niece was really freaked out when a guy was talking on his phone and stared to follow her!
Bodde her 1 natt i juli 2023
Svar fra Lia den 18. aug. 2023
Dear Guest,I'm sorry to hear about your initial experience, but I'm glad that the front desk was able to offer you a new room that was better. It's important to prioritize safety and comfort while traveling and will ensure that with your future stay you will not face such discomfort and I hope the rest of your stay was more enjoyable. Thank you for sharing your feedback. Have an another visit to our hotel.

4/10 – Dårlig

Cody

Likte ikke: Renhold og overnattingsstedets bygg og tilstand
The check in was easy but the facility needs updated. The worst was the room air conditioner. It was set to 60 and was no where near that. I woke up in the middle of the night sweating.
Bodde her 1 natt i juli 2023
Svar fra Lia den 2. aug. 2023
Dear Guest,Thanks for the compliment towards the check in and we are sorry to hear about your unpleasant experience regarding the facility and the faulty air conditioner. We are upgrading the facilities now and maintaining the appliances. We invite you back to our hotel where we ensure that you have a comfortable stay. Thank you for bringing this to our attention.

8/10 – Bra

Thad

Bodde her 1 natt i juli 2023
Svar fra Lia den 22. aug. 2023
Dear Guest,Thanks for sharing your rating here. We are glad to serve you better in the future.

2/10 – Forferdelig

April

Likte ikke: Overnattingsstedets bygg og tilstand
Dirty very very dirty
Bodde her 2 netter i juli 2023
Svar fra Lia den 18. juli 2023
Dear Guest,We apologize for the cleanliness issues you encountered during your stay. Your feedback will be shared with the management to solve it immediately. We look forward to welcoming you back to our hotel in the future where we will ensure all your expectation.

2/10 – Forferdelig

Lahar

Reiste med en gruppe
Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Rooms we got seems to be very old and stinky, bedsheets were itchy. Terrible experience.
Bodde her 1 natt i juli 2023
Svar fra Lia den 12. juli 2023
Dear Guest,Our team will investigate the issue with the room conditions and ensure necessary improvements are made to provide a more comfortable and enjoyable stay for you at the future. Thank you for your feedback.

2/10 – Forferdelig

Pamela

Reiste med familie
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Look elsewhere
Doors don’t lock leading outside, outside doors having access to hotel halls never lock ,very dirty run down ,lots of people on drugs in parking lot as well as cops
Bodde her 1 natt i juli 2023
Svar fra Lia den 2. sep. 2023
Dear Guest,We sincerely apologize for the issues you encountered during your stay. Guest safety is paramount, and we take your feedback seriously. We are actively working on security enhancements and cleanliness improvements to provide a safer and more pleasant experience for our guests. Your input is valuable, and we hope you will consider giving us another chance to provide a better stay in the future.

4/10 – Dårlig

Alain

Forretningsreisende
Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 4 netter i juli 2023
Svar fra Lia den 8. juli 2023
Dear Guest,Thanks for sharing your rating here. We are glad to serve you better in the future.

2/10 – Forferdelig

Verifisert reisende

Reiste med familie
Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i juni 2023
Svar fra Lia den 4. juli 2023
Dear Guest,Thanks for sharing your rating here. We are glad to serve you better in the future.

2/10 – Forferdelig

Stephen

Reiste med familie
Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
The paint falling off the exterior, water damage in the bathroom, everything needed to be repaired, no fire alarm in room, toilet continuously drained, shower almost impossible to get on, carpeting very worn, playground equipment unsafe, windows need replaced, mirrors without backing, need replaced, no remote for the television, beds were so-so, pillows flat, trash on the floor of hotel halls, some rooms did not have doorknobs, exterior doors did not lock at night, breakfast was a bowl of cerial. The pool and gym equipment room were closed with no access during our stay. Our car did not get broken into and it was not too noisy. It did not cost much. Was close to the restaurants.
Bodde her 1 natt i juni 2023
Svar fra Lia den 28. juni 2023
Dear Guest,We apologize for the negative experiences you encountered during your stay. It is unfortunate that various maintenance issues were present throughout the hotel, including paint falling off, water damage, and the need for repairs. The absence of a fire alarm in the room, malfunctioning toilet and shower, worn carpeting, unsafe playground equipment, and other issues mentioned in your review are deeply concerning. We appreciate your feedback and will ensure that these issues are addressed promptly to enhance the overall guest experience. On a positive note, we're glad to hear that your car was safe and noise levels were manageable. We are also conveniently located near restaurants and offered affordable rates.

10/10 – Utmerket

Cynthia

Bodde her 1 natt i juni 2023
Svar fra Lia den 27. juni 2023
Dear Guest,Thanks for sharing your rating here. We are glad to serve you better in the future.

2/10 – Forferdelig

Ann

Reiste med familie og små barn, Reiste med familie
Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Terrible place, couldn’t get room card key to work for one room, dirty clothes from other guests in another room and television did not work in third room. Ended up not staying there and went to a different hotel.
Bodde her 1 natt i juni 2023
Svar fra Lia den 24. juni 2023
Dear Guest,We have taken your feedback on board, and we will strive to make improvements accordingly. We invite you to stay again and consider giving us another try.

4/10 – Dårlig

Richard

Likte ikke: Overnattingsstedets bygg og tilstand
This property is old and dilapidated. The restaurant area had been red tagged as “Uninhabitable”. The pool was closed. Room windows were fogged from condensation. The worst motel, by far, that I have booked through Orbitz.
Bodde her 1 natt i juni 2023
Svar fra Lia den 22. juni 2023
Dear Guest,Your comments have been reported and advised to solve immediately. We appreciate your feedback as it enables us to improve our standards.

4/10 – Dårlig

Kevin

Likte ikke: Renhold og overnattingsstedets bygg og tilstand
We booked two rooms. One room had an unfinished drywall repair and what appears to be blood stains on the sheets, or just unwashed, and the other room had a roach in the bed when our group woke up.
Bodde her 2 netter i juni 2023
Svar fra Tracy den 15. juni 2023
Dear Guest,Thank you for your feedback on your recent stay at the hotel. This has personally addressed to the respective team to ensure it won't happen again. Looking forward to welcome you back here.

4/10 – Dårlig

Klu

Bodde her 1 natt i juni 2023
Svar fra Lia den 3. juli 2023
Dear Guest,Thanks for sharing your rating here. We are glad to serve you better in the future.

2/10 – Forferdelig

Deb

Reiste med familie
Likte ikke: Personale og service
We booked 4 rooms through Expedia. Then we called the motel and explained that we would be arriving around midnight. The person we talked to said they couldn't hold our rooms unless we paid with a cc. So we gave them the info to charge our card. When we arrived, they had NO rooms. Couldn't find us in the system. Even after I showed him my Expedia itinerary. Guess what they even charged my credit card for all 4 rooms. Now I'm trying to get that removed from my card. We had a very hard time finding 4 other rooms and it was past 2 pm before we were able to get some rest. Disappointed and discouraged.
Bodde her 2 netter i juni 2023
Svar fra Tracy den 13. juni 2023
Dear Guest,Thank you for the time to share your feedback. We will investigate the matter instantly and assure that the same will not be repeated. We are assuring to meet your expectations in your future stay.

4/10 – Dårlig

Kristen

Reiste med familie
Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
This place regrettably is a dump. In extremely poor condition, smells of cigarettes everywhere, and beds were hard. The only good thing was the service at front desk and the price.
Bodde her 1 natt i juni 2023
Svar fra Tracy den 5. juni 2023
Dear Guest,Thank you for your feedback on your recent stay at the hotel. We regret for any inconvenience caused during your stay. We work hard to deliver an exceptional guest experience, and hardly we fell short. We reassure to offer a best service on your next stay.