Hoteller i Willow Grove

«The shower I had looked great, but it had mold throughout the shower interior. The bed seemed comfortable however, the sheets didn’t fit for two nights straight. I’ve even asked an employee staff who is a maid who helps put sheets on beds. I told her she looked at me and said OK I’ll put them on and never did extremely poor service.»

«Front desk was amazingly unresponsive to our requests - they did not follow through until we bothered them enough. Issues were: 1) 3 PM check in came and went while we were waiting in the lobby starting at 2:30 PM. We needed to ask again whether the room was ready when it was 3 PM. The answer was "I do not know; housekeeping didn't get back to me". Another man at the front desk did follow through and we got into our room at 3 PM. 2) Bed creaked every time we moved. This was never addressed. I ...

«Check in people was nice and welcoming!»

«The hotel and the rooms are very clean and each staff member i encountered was very helpful and super friendly»

«Very nice experience. The room was spacious and comfortable»

«Everything»

«Outstanding service and a comfortable room. The property was spotless, the staff was welcoming, and the overall atmosphere was peaceful. I enjoyed my stay and would happily return in the future.»

«Clean room, great bed, air conditioner okay.»

«Bed was supposed to be king sized but that was the smallest king sized bed ive seen, at best thay was a queen size but they said that is their king sized room. Bed was very uncomfortable. When my husband moved it immediately bounced me on my side. Felt like i was in a trampoline not a bed. I asked them to make the extra bed in couch and they barely left any covers for that bed. I booked this hotel for the pool access and the pool was not even open. Not satisfied. Felt i paid too much for what ...

«Everything was just right! Helpful staff, nice big room, free breakfast, a small restaurant and bar, Perfect!»

«Great location. Clean. Nice pool area.»

«My travel was delayed, stuck on the runway in Chicago, arrived after midnight at the doubletree. The desk agent who appeared to be hanging out with the 5-7 people in the lobby would not honor my reservation because it was for Friday and I was arriving technically on Saturday since it was after midnight. If that is a rule (which I’ve never heard of for a hotel?!) but if so why do you advertise 24/7 airport shuttles and desk agents? I literally have a message from doubletree saying, don’t worry ...

«5 stars across the board with one exception -- the water pressure on the shower head in two different rooms was less than I prefer.»

«Staff was amazing and friendly, rooms were clean and quiet, bathrooms were also clean with lots of towels. They also provided you with anything extra you asked for very quickly . Free coffee and tea in the lobby with enough variety . The location of the hotel is also perfect , very close to the highway and less than 20 minutes drive from almost all the attractions.»

«The room was great and the breakfast was outstanding. We will definitely be back when in the area.»

«Nice clean room; very courteous helpful staff My only complaints are that room cleaning should be every other day (at least fresh towels), and there was no handicap bar in the shower to prevent slipping and falling, which is important as I am getting older.»

«Clean room, amazing staff, great area»

«The staff were more engaged with their own conversations than actually welcoming me as a guest and focusing on my stay. It was especially striking because I was the only guest upon my arrival and the only guest at the buffet upon my arrival. When addressing me they rushed and then quickly returned to laughing and hanging out together»

«We’ve ordered a room For 5 ppl, paid over 400 bucks - and got a room with 1 bed! At one point they said they are not sure why this room is registered as 6 ppl and offered us extra blankets so we could put the kids in the floor! Even worst, we actually ended up not even having 1 blanket per person and my middle kid had to cover with a towel!!! Inacceptable!»