Dear Lashawn, Thank you for choosing The Opus Westchester, Autograph Collection and taking the time to leave your review. We are thrilled to hear about your outstanding experience with our front desk team and Daniel in the spa! It's wonderful to know that you enjoyed the best facial and that you'll be returning in less than two months. We are delighted that you found the food at the Red Horse Restaurant to be delicious and the staff to be great. We agree that the bacon is a must-try—it's truly the best! Thank you for sharing your positive feedback, and we look forward to welcoming you back for another fantastic stay soon!Kind Regards, Elizabeth Andrews, General Manager

Dear Amanda, We appreciate you choosing us to celebrate your anniversary and taking the time to share your experience with us. We sincerely apologize for the inconvenience you encountered during check-in due to the long wait. We understand the importance of a smooth arrival process and are committed to making improvements. We are reviewing this with our staff to better manage high-demand periods and minimize wait times. Your insights are invaluable as we strive to enhance our service. We hope to welcome you back for a more enjoyable stay.Kind Regards, Elizabeth Andrews General Manager

Dear Annie, Thank you for choosing us and taking the time to leave your review. We truly regret to hear about your package that was misplaced and the inconvenience you have encountered in getting assistance. We certainly understand the frustration this must have caused. Your feedback is of utmost importance to us. We will share your message appropriately as we are committed to enhancing our services on all levels.Kind Regards, Elizabeth Andrews,General Manager

Dear Israt, Thank you very much for the thoughtful review. We work hard to deliver exceptional experiences to every guest, so we appreciate you highlighting all the outstanding parts of your visit. We are delighted that you enjoyed your spacious and comfortable room; we believe in luxe comfort and personalized touches to make every guest feel well-cared for. Thank you for being our guest at The Opus Westchester, Autograph Collection, and we look forward to staying with us again.Kind Regards, Elizabeth Andrews General Manager

Dear Yuliya, Thank you for the perfect rating! We are pleased to know that you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at The Opus Westchester, Autograph Collection, and we look forward to welcoming you back soon. Kind Regards, Elizabeth Andrews, General Manager

Dear Alison, Thank you for staying with us and also for the excellent review. It is always a pleasure to know that we exceeded our guests' expectations, and we appreciate you mentioning how much you enjoyed our location, accommodations, and the pool area. We hope to see you again soon, and we wish you all the best with your travels. Kind Regards, Elizabeth Andrews, General Manager

Dear Antoniette, We are glad you enjoyed your recent stay at The Opus Westchester, Autograph Collection. Thank you for pointing out how much you appreciated our convenient location, spacious accommodations, and excellent services. We look forward to welcoming you back for another memorable visit.Kind Regards, Elizabeth Andrews General Manager

Dear David, Thank you for sharing your feedback. We are delighted to hear that you enjoyed our exceptional service and well-appointed facilities, reflecting our commitment to excellence. However, we sincerely regret the disappointing dining experience you encountered. Your comments are invaluable, and we assure you that we are addressing these concerns with our culinary team to enhance our offerings. We hope to have the opportunity to host you again the next time you are in the area.Kind Regards, Elizabeth Andrews General Manager

Dear Jefferson, We are pleased your stay was enjoyable and thank you for your nice rating. All of us at The Opus Westchester, Autograph Collection look forward to your next visit.Kind Regards, Elizabeth Andrews General Manager

Dear Rita, On behalf of our team at The Opus Westchester, Autograph Collection, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to the area. Kind Regards, Elizabeth Andrews,General Manager

Dear Alexandre, Thank you for your kind rating; we are happy you included The Opus Westchester, Autograph Collection in your travel plans. It was a pleasure having you as our guest, and we hope you will revisit the next time you are in the area.Kind Regards, Elizabeth Andrews General Manager

Dear Ellen, Thank you for choosing The Opus Westchester, Autograph Collection and for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you, and we look forward to welcoming you back soon.Kind Regards, Elizabeth Andrews General Manager

Dear Guest, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at The Opus Westchester, Autograph Collection, and we look forward to welcoming you back soon.Kind Regards, Elizabeth Andrews General Manager

Dear Thomas,Thank you for choosing to stay with us and for leaving a positive rating. We are delighted to know that you had a great experience here at The Opus Westchester, Autograph Collection. If you have any specific feedback or suggestions to share, please feel free to reach out to us! We look forward to welcoming you back on your next visit.Kind Regards, Elizabeth Andrews General Manager

Dear Marianne, Thank you for staying at The Opus Westchester, Autograph Collection and for your high rating. We are delighted to know that you loved our spacious accommodation and our thoughtful associates. Thank you for being our guest; we look forward to welcoming you back again soon.Kind Regards, Elizabeth Andrews General Manager

Dear Mario,Thank you for taking the time to review your stay with us. We sincerely regret that your room was not available upon your arrival. We understand the importance of a smooth check-in process, and we apologize that this was not your experience. Please be assured that we will address the issue to prevent similar situations from occurring in the future. We truly value your feedback as it helps us improve our services, and we hope to have the opportunity to welcome you back and provide you with the seamless experience we are known for.Kind Regards, Elizabeth Andrews General Manager

Dear Dudmire, Thank you for staying with us at The Opus Westchester, Autograph Collection and also for the excellent review. It is always a pleasure to know that we exceeded our guests' expectations, and we appreciate you mentioning how much you enjoyed our location, our hotel, and our spacious accommodations. We hope to see you again soon, and we wish you all the best with your travels. Kind Regards, Elizabeth Andrews,General Manager

Dear James, Thank you for choosing us for your visit to the area. We sincerely apologize for the discomfort you experienced throughout our property due to the temperature. Your specific feedback will help us improve the experience for all our future guests, and we are grateful for your understanding. We hope you will stay with us another time so we can provide you with a much more satisfying experience.Kind Regards, Elizabeth Andrews General Manager

Dear Tenisha, Thank you for choosing The Opus Westchester, Autograph Collection. We are pleased that you loved our well-appointed accommodations and courteous associates. However, we were disappointed to read our breakfast did not provide the value for which you were hoping. We also apologize that the requested items were not delivered promptly. We will share your comments appropriately. Thank you again; we look forward to your next visit.Kind Regards, Elizabeth Andrews General Manager

Dear James, We appreciate you taking the time to leave your outstanding rating regarding your recent visit to The Opus Westchester, Autograph Collection. It is a pleasure to know you enjoyed all that we have to offer. We look forward to having a chance to serve you again in the future. Kind Regards, Elizabeth Andrews General Manager

Dear Tova, Thank you for staying with us and also for the perfect rating of The Opus Westchester, Autograph Collection. It is always a pleasure to know that we exceeded our guests' expectations. We look forward to seeing you again soon, and we wish you all the best with your travels. Kind Regards, Elizabeth Andrews, General Manager

Dear Meagan, Thank you for your rating of The Opus Westchester, Autograph Collection. We are pleased your stay with us was a great one, and we look forward to welcoming you back soon.Kind Regards, Elizabeth Andrews General Manager

Dear Arrin, Thank you for choosing The Opus Westchester, Autograph Collection and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Kind Regards, Elizabeth Andrews General Manager

Dear Yoshiko, Thank you for choosing The Opus Westchester, Autograph Collection. We are thrilled to know we exceeded your expectations. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Kind Regards,Elizabeth Andrews,General Manager

Dear Frances, Thank you for letting us know your visit to The Opus Westchester, Autograph Collection was perfect in every way. We appreciate you being our guest, and we look forward to welcoming you back soon.Kind Regards,Elizabeth Andrews,General Manager

Dear Christina, Thank you for choosing The Opus Westchester, Autograph Collection and for your generous review. We are pleased our location added to the enjoyment of your visit. We are also happy to know our amenities were up to your satisfaction. Thank you again for including us in your travel plans. It will be our pleasure to welcome you back anytime you visit our area. Kind Regards, Elizabeth Andrews General Manager

Dear Lindsey,Thank you for your feedback regarding your stay with us. We appreciate hearing about the items we do well, in addition to the areas we can improve. We regret that you were unsatisfied with some areas during your stay with us. Please accept our most sincere apologies for the inconvenience you experienced. We will be sure to follow up with the departments mentioned to reinforce our high standards. Thank you once more for your review and for allowing us the opportunity to improve. We hope to welcome you again in the future.Kind Regards, Elizabeth Andrews General Manager

Dear Bernard, Thank you for the generous review and for the flattering comments. The Opus Westchester was designed to be a sanctuary retreat with a rich urban experience infused throughout the property. We value hearing from our guests and loved knowing how much you enjoyed our hotel, accommodations, in-room amenities, and the food we served. Thank you again for being our guest; we look forward to welcoming you back soon.Kind Regards, Elizabeth Andrews, General Manager

Dear Henry, Thank you for choosing to stay with us and sharing your feedback. We deeply regret and discomfort that you faced during your visit to our area. However, we want to apologize for any housekeeping oversight in our public areas and your room. We are also sincerely sorry for the issues you faced with your bathroom. We have noted all your concerns and will share them appropriately. Thank you for this valuable feedback, and we hope to have another opportunity to provide you with a completely flawless visit the next time you are in the area.Kind Regards,Elizabeth AndrewsGeneral Manager

Dear Ashton, Thank you for your fabulous rating and for letting us know your stay at The Opus Westchester, Autograph Collection was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future.Kind Regards, Elizabeth Andrews, General Manager

Dear David, Thank you for taking the time to leave a review. We are sorry for the reservation-related issue you experienced and for the inconvenience this caused. We will take appropriate action where necessary to serve you better in the future. Your feedback, and also your patience in this matter, are much appreciated. We will share your message appropriately as we are committed to enhancing our services on all levels.Kind Regards, Elizabeth Andrews,General Manager

Dear Johnny, Thank you for the great review of The Opus Westchester, Autograph Collection. We are thrilled to read about your fantastic stay and that you enjoyed our clean, updated rooms and hospitality. Thank you again; we look forward to welcoming you back soon.Kind Regards, Elizabeth Andrews, General Manager

Dear Guest, Thank you for being our guest and for writing such a great review. We are delighted that our service and updated accommodations exceeded your expectations and that you particularly enjoyed our beautiful rooftop pool. We hope your great experience will bring you back to enjoy more of what we offer. Thank you again for choosing The Opus Westchester, Autograph Collection. We look forward to your next visit.Kind Regards, Elizabeth Andrews, General Manager

Dear Gabriella, Thank you for choosing to visit The Opus Westchester, Autograph Collection and for your great rating. Vanessa and Tea are terrific at anticipating our guests’ needs and ensuring their stay is most memorable. They will be pleased to know that you acknowledged them in the review. We are also glad you enjoyed the food and beverages we offer. Thank you; we sincerely appreciate your dedication to staying with us in the upcoming year or sooner.Kind Regards, Elizabeth Andrews General Manager

Dear Erika, Thank you for sharing the nice rating about your experience at The Opus Westchester, Autograph Collection. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.Kind Regards, Elizabeth Andrews General Manager

Dear Edmund,It was a pleasure having you as our guest at The Opus Westchester, Autograph Collection. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.Kind Regards, Elizabeth Andrews General Manager

Dear Kent, Thank you for staying with us and also for the perfect rating of The Opus Westchester, Autograph Collection. It is always a pleasure to know that we exceeded our guests' expectations. We look forward to seeing you again soon, and we wish you all the best with your travels. Kind Regards, Elizabeth Andrews, General Manager

Dear Teresa, We are thrilled you had an excellent stay at The Opus Westchester, Autograph Collection, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Kind Regards, Elizabeth Andrews General Manager

Dear Charles F, Thank you for choosing The Opus Westchester, Autograph Collection, and also for your generous review. We are Glad you liked our well-kept hotel and accommodations. We are also pleased to learn our comfortable beds provided you with a relaxing night’s sleep. We appreciate all of your feedback, the positive as well as the things that would have advanced your experience. Thank you again for being our guest, and we hope to have the opportunity to welcome you back soon.Kind Regards, Elizabeth Andrews General Manager

Dear Kanura,We are delighted to read your review. We enjoy providing our guests with everything they need for a perfect stay, including our clean and comfortable rooms. However, we are sorry for the issues you experienced when communicating with our front desk team. We have discussed your concerns with the appropriate staff members to ensure we better serve our guests. Thank you for taking the time to provide us with your honest feedback, and we hope we will have another chance to provide you with better service the next time you visit this area.Kind Regards, Elizabeth Andrews General Manager

Dear Karim, Thank you for rating your experience at The Opus Westchester, Autograph Collection. It is always our goal to provide a comfortable visit for each guest, and we are glad to know we accomplished this while you were here. We hope to be your hotel of choice whenever you return to the area.Kind Regards, Elizabeth Andrews, General Manager

Dear Brandon, Thank you for being our guest at The Opus Westchester, Autograph Collection. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel, and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating, and we look forward to hosting you again soon.Kind Regards, Elizabeth Andrews General Manager

Dear Lorraine, Thank you for choosing us for your time in White Plains. We are pleased our hotel exceeded your expectations in most areas, particularly our various refreshing amenities and attentive service. However, we are disappointed to know you had issues with the coffee machine in your guestroom. But we are glad to know it was replaced promptly. We also regret your disappointment with the lack of food options, and we will share your comments appropriately. Our goal is to provide an enriching and relaxing stay in all aspects of our hotel, and we apologize if this was not your experience. Thank you again for being our guest and also for your patience. We look forward to your next visit.Kind Regards, Elizabeth Andrews, General Manager

Dear Guest, Thank you for rating your stay at The Opus Westchester, Autograph Collection. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Kind Regards, Elizabeth Andrews General Manager

Dear Christopher, Thank you for staying with us and also for the nice review. It is always a pleasure to know that we exceeded our guests' expectations, and we appreciate you mentioning how much you liked our hotel and that our devoted associates took great care of you. We hope to see you again soon and wish you all the best with your travels. Kind Regards, Elizabeth Andrews General Manager

Dear Jennifer, Thank you for the great review of The Opus Westchester Autograph Collection, and we appreciate your loyalty to our hotel. We are glad you liked our convenient location as well as our comfortable accommodations and that our devoted associates took great care of you. Thank you again for your kind words and for your recommendation to our future guests. We look forward to your next visit.Kind Regards, Elizabeth Andrews General Manager

Dear Lizbeth, thank you for your review. Your total satisfaction is always our top priority; therefore, based on your rating, we are disappointed that we did not provide you with the exceptional stay we want for every guest. We hope to have a future opportunity to restore your confidence in us.Kind Regards, Elizabeth Andrews General Manager

Dear Alexander,Thank you for taking the time to post your feedback. It is disappointing to see that we did not live up to our usual high standards, and we are truly sorry your stay was anything less than satisfactory. We hope you will give us another chance to provide you with a much-improved experience.Kind Regards, Elizabeth Andrews General Manager

Dear Teresa, Thank you so much for the perfect rating of your time at The Opus Westchester, Autograph Collection. It is always a pleasure to see when our guests enjoy everything we have to offer. We look forward to your return whenever you revisit the area.Kind Regards, Elizabeth Andrews General Manager