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Anmeldelser av Village Gate House by Whiski Jack

3 out of 5
Village Gate House by Whiski Jack
4321 Village Gate Blvd, Whistler, BC

Anmeldelser

8,0

Veldig bra

Rangering på 10 − Utmerket. 47 av totalt 104 anmeldelser." "
Rangering på 8 − Bra. 34 av totalt 104 anmeldelser." "
Rangering på 6 − Grei. 8 av totalt 104 anmeldelser." "
Rangering på 4 − Dårlig. 6 av totalt 104 anmeldelser." "
Rangering på 2 − Forferdelig. 9 av totalt 104 anmeldelser." "

8,4/10

Renhold

7,8/10

Personale og service

8,6/10

Fasiliteter

7,8/10

Overnattingsstedets bygg og tilstand

10/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Christian

Reiste med en gruppe
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Parking directions could be better to get back to hotel.
Bodde her 3 netter i april 2024
Svar fra Andrea den 7. mai 2024
Thank you for this amazing review.

8/10 – Bra

Charles L

Likte: Renhold og overnattingsstedets bygg og tilstand
good location, clean, quiet however dryer did not work
Bodde her 7 netter i desember 2023
Svar fra Andrea den 15. feb. 2024
We appreciate the review! I hope the dryer malfunction was not too inconvenient.

10/10 – Utmerket

Paloma

Reiste med familie
Likte: Renhold og romkomfort
Excelente!!!
Muy amplio, en medio del village, excelente ubicación
Bodde her 3 netter i desember 2023
Svar fra Charlotte den 1. jan. 2024
Thank you Paloma,We enjoyed you as guest and hope to see you return soon.Kind regards,Charlotte

10/10 – Utmerket

Ian

Reiste med familie
Likte: Renhold og romkomfort
Bodde her 3 netter i juli 2023
Svar fra Andrea den 6. aug. 2023
Thanks for the amazing review!

10/10 – Utmerket

Ryoji

Bodde her 3 netter i juni 2023
Svar fra Andrea den 6. aug. 2023
Thanks for this wonderful review!

10/10 – Utmerket

Abhijit

Bodde her 2 netter i mai 2023
Svar fra Andrea den 1. juni 2023
Thank you for the amazing review!

10/10 – Utmerket

Adam

Bodde her 2 netter i mai 2023
Svar fra Andrea den 1. juni 2023
We appreciate the kind review.

10/10 – Utmerket

simona

Bodde her 3 netter i mai 2023
Svar fra Andrea den 9. mai 2024
Thank you for the amazing review!

10/10 – Utmerket

Mario

Reiste med partner
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Wow..
Bodde her 7 netter i mai 2023
Svar fra Andrea den 1. juni 2023
Thank you for the great feedback ;)

10/10 – Utmerket

Matt

Bodde her 2 netter i februar 2023
Svar fra Andrea den 11. apr. 2023
Thank you so much for the amazing review!

10/10 – Utmerket

EUN KYUNG

Bodde her 2 netter i oktober 2022
Svar fra Andrea den 8. des. 2022
Thank you so much for this wonderful review!

8/10 – Bra

FRANCINE

Reiste med partner
Likte: Renhold og overnattingsstedets bygg og tilstand
We liked the amount of space and having two levels in the unit we had. Having parking included was good, but initial access to the reserved parking area was a negative experience. The directions provided were inadequate.
Bodde her 3 netter i juli 2022
Svar fra Rebecca at Whiski Jack Resorts den 22. juli 2022
Thank you for the feedback on your recent stay with us at the Village Gate House!

8/10 – Bra

Brittney

Reiste med familie og små barn
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
I was so thankful for the great communication with the staff. Everything was laid out very clearly. A couple of notes if you are going to be staying here: the parking is a bit of a ways away from the building so bringing wheelie suitcases would be best. The partiers on Friday and Saturday night are pretty loud on the street so if that bothers you be warned. I was kind of grossed out by the hot tub. While the water was clean the tub itself really needed a good wipe down. Also there are a LOT of stairs, so if you have people with mobility issues in your group or very young children you should make a plan for that. The beds were comfortable, the unit was very clean, the kitchen was well stocked with supplies. We’d stay here again.
Bodde her 3 netter i juni 2022
Svar fra Rebecca at Whiski Jack Resorts den 29. juni 2022
Thank you for taking the time to share your experience about your recent stay at the Village Gate House, Brittney! We sincerely appreciate your feedback. We look forward to welcoming you back in the future!

10/10 – Utmerket

Sean

Likte: Renhold og romkomfort
Thumbs up!
Excellent location & property. Very clean. More like staying in a condo than a hotel. A bit complicated to find the place and figure out parking but once you go through it the 1st time it’s easier. Thank you for a great stay!
Bodde her 2 netter i juni 2022
Svar fra Rebecca at Whiski Jack Resorts den 11. juni 2022
Thank you for the wonderful review, Sean! All of our units are indeed condos. We hope to welcome you back in the future!

10/10 – Utmerket

Tristan

Reiste med familie og små barn, Reiste med familie
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Easy access to the village stroll.
Bodde her 3 netter i mai 2022
Svar fra Rebecca at Whiski Jack Resorts den 3. juni 2022
Thanks for the wonderful review, Tristan!

10/10 – Utmerket

David

Reiste med familie
Likte: Renhold og romkomfort
Bodde her 2 netter i mai 2022
Svar fra Andrea den 23. mai 2022
Thanks for the full 10 stars, David - we are so glad you are enjoying your stay

8/10 – Bra

Kevin og Vancouver

Reiste med partner, Reiste med en gruppe
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
The interior is pretty retro looking but well maintained, and very spacious. Having the private hot tub was a really nice addition. Overall, great value.
Bodde her 2 netter i april 2022
Svar fra Rebecca at Whiski Jack Resorts den 7. mai 2022
Thank you for the great review, Kevin!

10/10 – Utmerket

Ernest

Likte: Renhold og romkomfort
Beautiful condo with loft.
Beautiful unit, extremely comfortable,fantastic bed. Parking garage about 2 blocks away but free. View of other buildings unless standing up , then you could see the pedestrians walking. Location was great, right in village center.
Bodde her 2 netter i november 2021
Svar fra Rebecca at Whiski Jack Resorts den 7. nov. 2021
Thank you for the wonderful review, Ernest!

10/10 – Utmerket

VISHWAS

Reiste med en gruppe
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Nice room and location. Amazing bathroom and hot tub!
Bodde her 2 netter i september 2021
Svar fra Chanel at Whiski Jack Resorts den 7. sep. 2021
Thank you for the glowing review!

4/10 – Dårlig

Verifisert reisende

Reiste med familie
Likte ikke: Renhold og romkomfort
Bodde her 2 netter i august 2021
Svar fra Chanel at Whiski Jack Resorts den 26. aug. 2021
Thank you for taking the time to share your experience about your recent stay with us. As discussed while you were in-house, the Village Gate House water pump broke the afternoon of your arrival. While we strive to achieve the highest standard of service and excellent, sometimes things break beyond our control, such as appliances and hardware. I can assure you this is not a standard of Whiski Jack Resorts. As a result of the water pump failure, we provided you with options and you chose to move forward with compensation. We are pleased to announce that the water pump has since been repaired. Again, we sincerely apologize and we hope you will consider staying with us in the future

2/10 – Forferdelig

Zbigniew

Reiste med familie og små barn
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
There was NO HOT water for the 3 day stay we had. Could not take any showers unless it was in cold water. Washroom had hair in tub/on the floor when we arrived. I would NOT recommend to stay here
Bodde her 2 netter i august 2021
Svar fra Chanel at Whiski Jack Resorts den 26. aug. 2021
Thank you for taking the time to share your experience about your recent stay with us. As discussed while you were in-house, the Village Gate House water pump broke the afternoon of your arrival. While we strive to achieve the highest standard of service and excellent, sometimes things break beyond our control, such as appliances and hardware. I can assure you this is not a standard of Whiski Jack Resorts. As a result of the water pump failure, we provided you with options and you chose to move forward with compensation. We are pleased to announce that the water pump has since been repaired. Again, we sincerely apologize and we hope you will consider staying with us in the future

10/10 – Utmerket

Aman

Reiste med familie
Likte: Renhold og romkomfort
Family get away.
Great stay with spacious place.
Bodde her 2 netter i august 2021
Svar fra Chanel at Whiski Jack Resorts den 26. aug. 2021
Thank you for the great review, Aman! We hope to welcome you back soon!

8/10 – Bra

Manj

Likte: Renhold og romkomfort
Bodde her 2 netter i august 2021
Svar fra Chanel at Whiski Jack Resorts den 18. aug. 2021
Thanks for the great review, Manj! We hope to see you for future stays.

6/10 – Grei

Verifisert reisende

Reiste med familie
I liked that we had our own hot tub in the unit. There isn’t an ice machine in the building. You could tell that the fridges were newer, it’s was too bad that they didn’t have an ice feature on them.
Bodde her 3 netter i august 2021
Svar fra Chanel at Whiski Jack Resorts den 18. aug. 2021
Thank you for taking the time to leave us a review! As the building is a condo vacation rental and not a hotel there are no ice machines. Thank you for your understanding!

8/10 – Bra

Tejinderpal

Bodde her 2 netter i august 2021
Svar fra Andrea den 9. mai 2024
Thank you for the amazing review!

8/10 – Bra

Verifisert reisende

Reiste med en gruppe
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
We really enjoyed the location and space. We’re a bit disappointed as hot tub had a lot of sand in it
Bodde her 2 netter i juli 2021
Svar fra Chanel at Whiski Jack Resorts den 17. juli 2021
Thank you for the great review! Please don't hesitate to contact us while you are in-house and we can fix any hot tub issues that may arise.

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 2 netter i oktober 2020
Svar fra Andrea den 4. nov. 2020
Thanks so much for this feedback!

6/10 – Grei

Verifisert reisende

Reiste med en gruppe
Likte: Renhold
It’s ok. Everything is aged and needs updating. Been to worse but been to better.
Bodde her 2 netter i juli 2020
Svar fra Whiski Jack Resorts den 31. juli 2020
Thank you for taking the time to leave us a review of your most recent stay at Village Gate House with Whiski Jack. We're sorry to hear you were unhappy with the condition of the unit. Please feel free to contact us directly to provide more information.

10/10 – Utmerket

Verifisert reisende

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It was a great stay! The fireplace was very nice and the location is unbeatable. You're walking distance to everything you could want! Having covered parking provided was a big plus. The beds could be updated and made a bit more comfortable though. Would definitely stay again!
Bodde her 2 netter i februar 2020
Svar fra Whiski Jack Resorts den 18. feb. 2020
Thank you so much for taking the time to leave us a great review of your stay! We are very happy to hear you had an enjoyable time. We look forward to welcoming you back in the future!

8/10 – Bra

Phil

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Very convenient to the village
Bodde her 2 netter i november 2019
Svar fra Chanel at Whiski Jack Resorts den 27. jan. 2020
Thank you for your review!

8/10 – Bra

Steph og Toronto

Reiste med partner
Likte: Renhold og fasiliteter
I liked that it had a kitchen, and it was very central to everything. Unfortunately someone smashed the front window while we were there
Bodde her 3 netter i november 2019
Svar fra Andrea den 16. nov. 2019
Hi Steph, We did hear about the broken window and are very saddened by this act of violence. The police were notified but no one was found. We're happy to hear that you enjoyed the location and kitchen and hope you'll come back again! This is the first time I'm aware of vandalism at this property, so please know that it is not a regular occurrence.

10/10 – Utmerket

kim og Vanderhoof BC

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It was secure building and close to everything you need, Parking was secure once we found it .But manage ok
Bodde her 2 netter i september 2019
Svar fra Chanel at Whiski Jack Resors den 23. sep. 2019
Hi Kim, thank you for taking the time to leave us a great review! We are happy to hear you enjoyed your stay at the Village Gate House. We look forward to welcoming you back to Whistler in the future.

10/10 – Utmerket

Verifisert reisende

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The property was beautiful and was very comfortable. Check in wasn’t until 4 pm and we had arrived in Whistler at 11 am. We contacted the office and they had no issues letting us in right away. Will definitely stay here again.
Bodde her 2 netter i september 2019
Svar fra Chanel at Whiski Jack Resorts den 16. sep. 2019
Thank you very much for your great review! I am happy to hear that we could accommodate an early check-in for you. We look forward to seeing you again!

10/10 – Utmerket

Verifisert reisende

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
They need to get new beds.. beds were super uncomfortable
Bodde her 2 netter i september 2019
Svar fra Andrea den 14. sep. 2019
Thanks for the stellar review and the feedback.

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 2 netter i september 2019
Svar fra Andrea den 14. sep. 2019
Thank you for the great review!

10/10 – Utmerket

Jason

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i august 2019
Svar fra Whiski Jack Resorts den 3. sep. 2019
Thank you very much, Jason!

8/10 – Bra

Verifisert reisende

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Loved the private hot tub. Parking was a huge issue and a big inconvenience when we didn’t get the correct swipe card and then had to pay for parking
Bodde her 2 netter i august 2019
Svar fra Whiski Jack Resorts den 19. aug. 2019
Hello, thank you for your review. We apologize for the miscommunication and wrong swipe card situation. We hope our front desk agents were able to resolve your problem. Feel free to call us to discuss!

2/10 – Forferdelig

Jackie og Vancouver

Reiste med familie
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
If I wrote the review on the day I stayed, it will be accusation for all the terrible experience I spent in whiski Jack. I had never stayed any hotel room as awful as that. The first night I couldn’t sleep because I felt so itchy and anxious from the bed and the noise in midnight. I still not sure was the problem from the hot tub or the beds. The whole suite is old and lack of maintenance. The smelling is so stale the carpet is dark and dirty. The mirror on the hallway was peeled off which is scary. There is no staff working for the suite, if something happened there is no people you can ask. It is not a place the tourist should stay. If you booked this nightmare Suite by accident like us, make sure don’t touch the hot tub.We just used the hot tub once and I got whole body terribly chemical smelling and my children’s hair damaged badly. I almost called 911 when I felt so bad during the first night. But when I call the service line in the next morning to cancel the rest of the booking, the lady who answered the phone told me she was the only person work on that day in the whole company. Can you believe that? We spent $900 for the room for 2 night but there was no service at all! Nobody get back to me. Nobody contacted me. I had never stayed any hotel or motel like this, the worst experience!!!There are so many hotels in whistler make sure you avoid this one!
Bodde her 2 netter i august 2019

10/10 – Utmerket

Verifisert reisende

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Huge space, great location in walking distance to everything, well stocked kitchen. Only negative was there is no a/c so we needed to keep the windows open at night and the village can be loud when the bars closed. With that said though, Id still book it next time we go to whistler.
Bodde her 3 netter i juli 2019
Svar fra Whiski Jack Resorts den 25. juli 2019
Thank you so much for your review. Yes, the location is amazing and we are glad you enjoyed your vacation!

10/10 – Utmerket

Verifisert reisende

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The property is in whistler valley just went down then can visit the valley.
Bodde her 3 netter i juni 2019
Svar fra Whiski Jack Resorts den 2. juli 2019
Thank you for your review and we are glad you enjoyed your stay!

8/10 – Bra

Verifisert reisende

Likte: Renhold og romkomfort
The building is old! The elevators weren't working and there was construction material all over the hall way. The room itself was good. The bathrooms were nicely renovated. We had plenty of space for 6 adults. The sofa bed was a little uncomfortable.
Bodde her 2 netter i juni 2019
Svar fra Whiski Jack Resorts den 18. juni 2019
Hello, Thank you for your review. We did notify all of our guests about the elevator situation which is unfortunate but repairs do need to be taken care of in older buildings. The building itself is older, but the location is perfect and the rooms are renovated. We are glad you enjoyed your stay. Thank you!

6/10 – Grei

Verifisert reisende

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 6 netter i juni 2019
Svar fra Whiski Jack Resorts den 17. juni 2019
Thank you for your review. If you would like to discuss your experience with us directly then please give us a call and we will be happy discuss any issues. Thank you!

10/10 – Utmerket

Verifisert reisende

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
First time staying at Village Gate House and it was just perfect. Great location at the Village, walking distance to everything. We loved our 1 bed plus loft with jacuzzi room. So spacious with full kitchen. Definitely going back there.
Bodde her 2 netter i april 2019
Svar fra Whiski Jack Resorts den 16. apr. 2019
Thank you for your review! We are happy you enjoyed your stay at the beautiful Village Gate House property!

8/10 – Bra

Verifisert reisende

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Check-in was a little confusing but besides that our stay was very pleasant. VGH is in the village and super convenient to get to the slopes. Highly recommend
Bodde her 3 netter i mars 2019
Svar fra Andrea den 11. apr. 2019
Thanks for the feedback. We are working on improving the check-in process. Thanks for your patience and kind words. We hope to see you again soon.

10/10 – Utmerket

Verifisert reisende

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff was very accommodating and easy to communicate with. Would definitely stay here again!
Bodde her 4 netter i desember 2018
Svar fra Whiski Jack Resorts den 18. des. 2018
Thank you for your review! We do our best to provide an exceptional experience for our guests. See you again!

10/10 – Utmerket

Rhea

Likte: Renhold og overnattingsstedets bygg og tilstand
We had a great stay! The location in the Village was great, but noisy when everyone left the bars the Friday night, but it’s to be expected in Whistler.
Bodde her 2 netter i november 2018
Svar fra Andrea den 15. nov. 2018
Thanks for the review, Rhea. We certainly love to hear that yo enjoyed your stay. For those looking for a more peaceful stay, we have many locations near to the village, but far enough to ensure a good night's sleep. See you again soon!

2/10 – Forferdelig

Neal

Likte: Romkomfort
Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Managment that wont keep their word.
Chose this place over another for the hot tub. Hot tub was not cleaned and when I asked them they told me it was cleaned then they asked me to send pictures. I sent the pics and then was sent an email saying they would contact me to setup when the cleaners would come never happened. Day of check out was give $30 enough to cover the parking I asked to get more as it was not even 10% off my stay for the experience and never getting a response. Told to call manager the next day, I called 2 days later and was treated as if the tub was cleaned when I got there and I said no I had sent pics already then was told they came during my stay I then said that didn't happen as they never contacted me to inform me someone would come and I know they didn't as I had stuff in front of the door to the tub. They told me that I was give 30& that was it. I asked to go higher someone else got on and did the same song and dance then offered 25% OFF my next stay I told them I was from the east coast and would not be comming back that soon they said I could have the offer no expiry, I asked for a copy in writing they agreed so when I got my confirmation by email I was sadly surprised that they gave me only 12 month to take the offer I went to explain my situation by email and was told I would not be given more I said I didn't want more I just want what was offered.
Bodde her 3 netter i oktober 2018
Svar fra Andrea den 17. nov. 2018
Hi Neal, I've very sorry to hear about the issue with the hot tub. We have forwarded this information on to the cleaning company and will be following up with them about your situation. It was our understanding that the tub was in fact cleaned. We are not able to offer discounts for a time-period longer than a year. I apologize that this information was improperly communicated to you initially from a new staff member. We are not able to offer discounts for a person other than yourself either. From what we understand, the tub was cleaned and we refunded you $30 plus tax. We feel that this combined with the offer for a deep future discount is reasonable to offer you. I'm sorry you did not feel that this was adequate. I hope you were able to enjoy the stay, despite the issue with the hot tub.

10/10 – Utmerket

Sonia

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 4 netter i september 2018
Svar fra Andrea den 6. okt. 2018
Thank you!

8/10 – Bra

Sachin

Likte: Overnattingsstedets bygg og tilstand
Amazing location
Amazing location but it’s very hard to find the hotel when you reach there.
Bodde her 2 netter i august 2018
Svar fra Whiski Jack Resorts den 2. okt. 2018
Thank you for your review! The Village Gate House is one of the best locations in town for being in the midst of the Whistler Village fun. Our team has been working on simplifying directions to this property so thank you for your input.

8/10 – Bra

Leanne

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i september 2018
Svar fra Andrea den 6. okt. 2018
Thank you