Hoteller i Westside – Sonesta Hotel i Westside, Houston

"Based on earlier experience I was disappointed!!! - confusing information in reception at check in - VIP Hotel.com level not accepted or offered ? (Listed in my H.com setup) but some 10$ rebate at restaurants was mentioned one day but next «NO» by another person when asked - cleaning of my room not done, still if there was a misunderstanding or not it took 2 days when I complained before it was handled - Huge TV trash boxes in the hallway towards my room - it was there for 3 days, and then I complained due to What I see as fire risk plus negative environmental. Not what I expect for such a hotel star level and chain - So my conclusion, reception team not aligned or coordinated with the rest of the hotel - The positive part was Coffe shop and their employees "

"Great hotel! As always for all hotels.com bookings I have ever tried; they dont acknowledge VIP status. "

"Alt veldig bra! Rene rom, fantastisk frokost og personale! Fikk oppgradert til suite uten og betale noe ekstra, de sa så fint kos dere på bryllupsreise før F1 helg! Og ett stort pluss at vi var McLaren supportere!"

"Utrolig hyggelig resepsjon. Vi kom tidlig og fikk sjekke inn med en gang. Fint basseng og god mat i restauranten. "