Hoteller nær Westheimer Road

"Based on earlier experience I was disappointed!!! - confusing information in reception at check in - VIP Hotel.com level not accepted or offered ? (Listed in my H.com setup) but some 10$ rebate at restaurants was mentioned one day but next «NO» by another person when asked - cleaning of my room not done, still if there was a misunderstanding or not it took 2 days when I complained before it was handled - Huge TV trash boxes in the hallway towards my room - it was there for 3 days, and then I complained due to What I see as fire risk plus negative environmental. Not what I expect for such a hotel star level and chain - So my conclusion, reception team not aligned or coordinated with the rest of the hotel - The positive part was Coffe shop and their employees "

"This hotel was horrible, the sheets was dirty at arrival, there was cockroaches in the room, remote did not work and forst 2 days my keycard was not working so I had to inform the frontdesk on arrival so he could follow me up and unlock the door. The elevator was not working and AC managed to cool the room nighttime, but not daytime, yes and the fridge was not working. There is no housekeeping so when you’re out of toiletpaper you need to ask if you can get some more. There is so much more bad I could write about it, I moved out, but I had to pay for 11 days since I had booked it."