Hoteller i West Point

«When we came down for breakfast at 8:30am literally NO ONE was anywhere to be found. There was a note on the front desk that said to call for assistance so I called 5 times over 10-15 mins with no answer. There was NO hot breakfast (which was advertised and the only reason we stayed so we saved money on going out to eat in the morning before continuing our trip). There was no hot coffee or anything, just 2 muffins and some bread (no jelly, cream cheese etc). I spoke to a lady that also had come ...

«Front desk personnel were great. I even witnessed the manager expertly, politely, and professionally deal with a rude, upset guest. The hotel was clean and staff was nice. The only down side was that a guest in the room above me was very loud. I asked the desk to ask them to keep it down. He either didn't speak to tue guest or the guest (which is most likely) just ignored him. Otherwise a nice stay.»

«Only one night so it was good»

«Need to purchase a new hot water heater to accommodate the entire hotel. The hot water heater went out during our stay. Quickly repaired but not enough hot water for showers when hotel is full. »

«1st room there was a cokroach on the night stand. Requested another room. That room had crumbs in the bed when the sheets were pulled back. Received a refund. »

«Everything looks great everyone who worked there was extremely friendly»

«Very nice hotel. Room had fridge, but no microwave ( no biggie for us). Coffee was available 24 hours in lobby . Room was modern and had plenty of USB ports.»

«I was extremely disappointed with my stay at this hotel. For the price they are charging, I expected at least a basic level of comfort and quality, but this place fell far below even the minimum standards. The rooms were poorly maintained, with worn-out furniture and a general lack of cleanliness. It felt neglected and far from the “premium” experience the pricing suggests. Basic amenities were either missing or in bad condition, and nothing about the stay justified the high cost. The overall ...

«We loved our stay and the area in which the hotel sits. Great restaurants nearby. Easy to get to from our travel.»

«Decent hotel for price. Clean. Small selection for breakfast.»

«Room was clean. Breakfast was wonderful! Staff were very friendly and helpful! »

«The staff was very friendly and the room was clean. The hotel welcomed my dog for no additional fee. It was pretty quiet so she wasn't too on edge which helped. There's not a fenced area for them to run free a bit which would be a nice addition but not a deal breaker. No breakfast but right next door to McD's. My only complaint was there was a VERY strong marijuana smell in the hallway which was fun to explain to my kids. It could still be smelled in our room but only slightly. We'd still stay ...

«The bed was very uncomfortable and felt old and wore out, the hotel was very clean and everything else was good. However at the price point they should include better shampoo and conditioner and also include body wash instead of facial bars »

«Breakfast had enough options for my family and was being monitored and restocked. The room was clean and large. We appreciated the size of the bathroom and the curtain between spaces. Staff was very friendly. We would stay here again.»

«Right next door to the Conference Center where I needed to be. Just walked to work. perfect»

«Dirty shower, dusty room, time was even wrong»

«Chop house is very good »

«Everything was acceptable except they replaced the shower door with a curtain rod but not remove all of the hardware from the shower door which left the opening unsightly and posed a safety risk if a person were to catch their foot on the now exposed hardware. »

«Very personable staff made you feel at home»