2/10 – Forferdelig
Stella og Norway
27. juli 2015
Likte ikke: Personale og service
Our camera was stolen
We came in quite late, got our rooms. We had booked two rooms and got situated. Had a good sleep,it was train track near by, keep that in mind. We left for the swamp the next morning, the good folks that had stayed in the other room had to make a u turn, they forgot their camera in the room. They came back, no camera was found, the lady who cleaned the room refused to have stolen the camera. The manager and the owner did have a look around, spoke to the cleaning lady, no camera was found. we went back after the swamp tour and spoke with both the manager and the owner, we felt like they did not want to solve this, just see us on our way. We called the city police.
The police came, a very friendly and professional. The cleaning lady continue her lied, but in the end, another member of the staff, who she had admitted that she had stolen the camera and who would testify to that, her son (who also worked there) came with the camera and said he found it in a trash can at the far end of the building. So the camera was returned to us, this only happened because of the fact that we called the police and the officers professionalism. Also he was about to take her to jail, so the total preassure in the situation.
The owner did appology, but we never felt her consern or appology sincere, more like, "can you just pleace leave" kind a attitude and she was clearly embarrest by the police car outside the lobby.