Hoteller nær Water Tower Place

«We LOVED staying here on our visit to Chicago. The hotel is quiet, the rooms are very comfortable, our host, Jose, was impeccable. The morning breakfast choices were just right. There is a nice clean frig that we used to stash some of our personal items that is allowed as well as access to a nice outside area with tables. My ONLY suggestion to the hotel ( and I do mean only) is that the pillows were flat that suited my back sleeping husband but slightly below par for side sleepers like me. Even ...

«Our room was not properly cleaned upon arrival. The drawers were unusable due to visible dust and hairs, and we had to clean the tables and nightstands ourselves. The bathroom was missing several towels, had no foot mat, and offered no body lotion or basic body care items, which was disappointing given the hotel’s price point. Throughout our stay, there was a persistent smell of cooking oil and food that permeated both the lobby and our room. The hotel attempts to mask this with a strong scent ...

«I liked everything about the property except the bait and switch and the management lack of follow up. The city view show in the online picture isn’t what we got it was street view which management tried to convince me was city view, absolutely not acceptable. This was a fathers day surprise to a 72 year old veteran who’s dream it was to one day stay on the magnificent mile. The manager on duty said she would try and rectifying issue and in the meantime gave use two $25 meal tickets for the ...

«Beautiful hotel at the perfect location»

«Paige at the front desk spears has a smile and was very welcoming»

«Beautiful property with great location in Chicago. Can’t wait to stay again.»

«Very clean, great location. Every staff member we encountered was just terrific»

«My wife and I had a reservation for the club level and up graded to a suite at ck in . It was NOT an upgrade . We shared a wall with the lounge kitchen . The smells constantly filled our room AND the cleaning crew started in the lounge at 1 AM making it hard to sleep until they finished cleaning . Also the bathroom was NOT an upgrade There was only 1 sink , no separate shower only a bath tub with shower and the tub had no safety Matt For the cost of over $1000 per night this was NOT the ...

«All the cuteness of a boutique hotel, with all the Marriott amenities and a great staff too! This will be my #1 pick for Chicago hotels from now on»

«We stayed there 7 nights end of July, and had a fantastic room with a great view of Lake Michigan and the Riverwalk at 30th floor. Great stay at a perfect location in Chicago. We could even watch the "twice a week" Navy Pier firework directly from our room. Highly recommend the hotel.»

«Clean room, comfortable bed, great location. Quick check-in, helpful staff. Very dark lobby and hallways. Elevator floors were grungy. Overall, really needs a refresh with updated decor, lighting.»