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Anmeldelser av Hilton Grand Vacations Club Kohala Suites Waikoloa

3.5 out of 5
Hilton Grand Vacations Club Kohala Suites Waikoloa
69-550 Waikoloa Beach Dr, Waikoloa, HI

Anmeldelser

9,2

Fantastisk

Rangering på 10 − Utmerket. 176 av totalt 252 anmeldelser." "
Rangering på 8 − Bra. 49 av totalt 252 anmeldelser." "
Rangering på 6 − Grei. 16 av totalt 252 anmeldelser." "
Rangering på 4 − Dårlig. 7 av totalt 252 anmeldelser." "
Rangering på 2 − Forferdelig. 4 av totalt 252 anmeldelser." "

9,2/10

Renhold

9,0/10

Personale og service

8,4/10

Fasiliteter

9,0/10

Overnattingsstedets bygg og tilstand

8,8/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Jan

Reiste med familie og små barn, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We enjoyed our stay at Kohala Suites. There was plenty of room for our party of four plus two grandbabies, and the layout of the unit is beautiful, clean, and very comfortable. The staff was very friendly and helpful. We're looking forward to our next trip back to the Big Island and Kohala Suites.
Bodde her 2 netter i mai 2024

10/10 – Utmerket

Virginia Montgomery

Reiste med partner, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Service was snacking Kaeha at front desk was do helpful!
Bodde her 7 netter i mai 2024

10/10 – Utmerket

Savana og Las Vegas

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 7 netter i februar 2024

10/10 – Utmerket

Kristel

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 6 netter i april 2024

8/10 – Bra

Michelle Miyoung

Likte: Renhold
Bodde her 8 netter i april 2024

8/10 – Bra

Christine

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great for families. easy back and forth to the po where the kids had a ball.
Bodde her 5 netter i april 2024

10/10 – Utmerket

Tepairu

Bodde her 5 netter i mars 2024

10/10 – Utmerket

Kirby

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i mars 2024

8/10 – Bra

Pallavi

Reiste med familie og små barn
Likte: Renhold, personale og service og fasiliteter
The Jacuzzi in the main pool was not working, we stayed for 7 days and did not get to use it.
Bodde her 7 netter i februar 2024

10/10 – Utmerket

Scott Michael

Reiste med familie og små barn, Reiste med familie, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This place is excellent! Only complaint was the hot tub was broke down but those things happen! Thanks again
Bodde her 6 netter i februar 2024

10/10 – Utmerket

William Earl Walton

Reiste med partner
Nice property
Bodde her 6 netter i februar 2024

10/10 – Utmerket

Naama

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 6 netter i februar 2024

6/10 – Grei

Cindy og Klamath Falls

Reiste med familie
Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
The property is in need of repairs.

6/10 – Grei

Ryan og anchorage

Reiste med familie og små barn
Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Friendly staff. We were in building 16. Building needs a lot of work. The elevator wasn’t working properly and I got stuck in it twice with my daughters. My husband had to force it open for us. Staff and the front desk were aware of this problem but didn’t bother warning us prior. The front desk told me that they had same issues with the elevator in building 15 but building 16 had started doing that as well. Outlets in the kitchen didn’t work. At first I thought it was the coffee maker so I had housekeeping bring another but it was the outlets. The master bedroom was nice.
Bodde her 2 netter i januar 2024
Svar fra David den 29. jan. 2024
Aloha Ryan: Than you for your valuable feedback. It is appreciated. I am sorry to hear about your elevator and outlet and/or coffee maker issues. We have previpus;ly reached out to you via phone. Looking forward to hearing back from you. Much Mahalo for staying with us.

10/10 – Utmerket

Kenny

Bodde her 2 netter i januar 2024

8/10 – Bra

Shaun

10/10 – Utmerket

Hyun Jin

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 4 netter i desember 2023

10/10 – Utmerket

Zhite

Bodde her 7 netter i november 2023

8/10 – Bra

Deitra

Reiste med familie og små barn
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Good for families. Relaxing and just a nice getaway from the hustle and not crowded. Family time.
Bodde her 4 netter i november 2023

10/10 – Utmerket

Christian

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Kohala Suites
Wonderful condo!! Our family had the best vacation.
Bodde her 2 netter i november 2023

10/10 – Utmerket

Gina

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 7 netter i november 2023
Svar fra David den 11. nov. 2023
Glad you enjoyed your stay. Thank you very much!Mahalo

10/10 – Utmerket

Minaxi og Danbury

Reiste med familie, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We loved
Bodde her 4 netter i oktober 2023

10/10 – Utmerket

Bryan

Bodde her 7 netter i oktober 2023

10/10 – Utmerket

Andriy

Reiste med familie, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Clean and spacious suite, anything needed will be delivered in minutes
Bodde her 8 netter i oktober 2023

8/10 – Bra

Madelyn

Reiste med partner, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Service: The checkin was a bit rough. It took a while to resolve issues with our reservation. Cleanliness: There was old food in upper cabinets in the kitchen. Condition: One TV needed repair, which was addressed promptly. The toaster was completely busted and a fire hazard, but we discovered it on the last day.
Bodde her 4 netter i oktober 2023
Svar fra David den 16. okt. 2023
Thank you for your response. We will review with the Front Desk team about the importance of the Aloha Spirit. I am glad to see that it got resolved. Much Mahalo for staying with us!

10/10 – Utmerket

William

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great all around!!!
Bodde her 7 netter i oktober 2023

10/10 – Utmerket

Keijiro

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We will be back soon!
Bodde her 5 netter i oktober 2023

6/10 – Grei

jenna

Reiste med familie og små barn
Likte: Renhold
Likte ikke: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Check in staff weren’t very friendly. Didn’t tell us about any amenities.
Bodde her 6 netter i oktober 2023
Svar fra Charlie Kinoshita den 10. okt. 2023
Thank you very much for sharing your experience and concerns regarding your recent stay at the Kohala Suites. It is essential to know where we can improve our services for our valued guests and members. Your comment has been shared with the necessary departments involved to address the issue and focus on improvement. Please accept my apology for any inconvenience imposed during your stay. We look forward to servicing you and your 'Ohana again in the future.

10/10 – Utmerket

DONGJOON

Bodde her 1 natt i oktober 2023

10/10 – Utmerket

Stan og Orland Park

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great location and property. It is part of the Hilton vacation club properties on the island and located between the Bay Club and Kings Land.
Bodde her 7 netter i september 2023

10/10 – Utmerket

Ryan

Reiste med partner, Reiste med familie og små barn, Reiste med familie, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff was fantastic. They were all super friendly and very fast with any requests. The rooms are spacious and clean. There are a lot of amenities available and they have a shuttle to all parts of the other properties.
Bodde her 6 netter i august 2023

4/10 – Dårlig

Edward

Reiste med familie
Likte: Renhold
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
Perhaps because we purchased thru Expedia we were given the room. Ants in kitchen after first night, leaf blowers sent dust into our ground floor unit. Smoke alarm battery low and started chirping at 3am, called twice starting at 6am, would have handled it myself but I didn’t pack a ladder. 9:15a someone came. Still the Big Island is paradise and I shouldn’t complain but I doubt I would stay at this Hilton property again.
Bodde her 7 netter i august 2023
Svar fra Guest Services den 31. aug. 2023
Thank you for your feedback. We are sorry to hear you had issues during your stay. We want you to know this is not the type of experience we aim for our guests to have during their visit with us. We have passed your comments on to the appropriate leadership team for further follow up and correction. We hope you will give us the chance to make it up to you in the future should your travels bring you back to Waikoloa.

10/10 – Utmerket

Michele

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i august 2023

10/10 – Utmerket

Susan

Reiste med familie og små barn
Likte: Personale og service og overnattingsstedets bygg og tilstand
The property and amenities were great. We enjoyed the friendly staff and the availability of the pools at the Hilton Waikoloa. Our room was relatively clean except for the bathrooms had hair from previous occupants, which was pretty gross.
Bodde her 3 netter i juli 2023

10/10 – Utmerket

RUTH

Reiste med familie
Likte: Personale og service og overnattingsstedets bygg og tilstand
Not busy at all
Bodde her 4 netter i juni 2023

10/10 – Utmerket

Ruri

Bodde her 2 netter i juni 2023

10/10 – Utmerket

Gerard

Reiste med familie og små barn
Likte: Personale og service og overnattingsstedets bygg og tilstand
Like the shuttle to go to different shops and the other hotel
Bodde her 6 netter i april 2023

10/10 – Utmerket

James

Reiste med familie og små barn
The property is clean and big enough for big family.
Bodde her 4 netter i juni 2023

4/10 – Dårlig

Shifra

Reiste med partner
Likte ikke: Personale og service
We stayed here last year and absolutely loved it, we were so looking forward to stay here again this year, unfortunately this time around we were left very disappointed. To start, I booked the exact same room as I did last year, prices this year were close to double! I requested the same room as last year or at the very least a 2nd floor unit, I also called ahead of time and was told this should not be a problem. Upon checking in I was informed that 2nd floor units are apparently 'premium' & I did not book that, so they could only give us a 1st floor unit. We stayed in room 1913 for a week, although we loved our overall stay in Waikoloa, Kohala Suites was disappointing. Room 1913 has a bug problem: tiny ants all over the kitchen, they seem to come out of everywhere! Mosquito infestation in the twin bedroom room, you'd get bit just by walking by, the worst part was finding a cockroach on our last night! (See photos) I was going to bring this up when checking out, but the representative didn't even ask how our stay was!? Overall we were very disappointed with our stay, and feel like we overpaid. They do have so much staff onsite, but they all seem to be driving around in golf carts all day and not doing any cleaning.
Bodde her 7 netter i mai 2023
Svar fra Charlie Kinoshita den 30. mai 2023
Thank you very much for sharing your experience and concerns regarding your recent stay at the Kohala Suites. It is essential to know where we can improve our services for our valued guests and members.Your comment has been shared with the necessary departments involved to address the issue and focus on improvement. Please accept my apology for any inconvenience imposed during your stay. We look forward to servicing you and your 'Ohana again in the future.

10/10 – Utmerket

Ji Ye

Bodde her 4 netter i mai 2023

10/10 – Utmerket

Glory

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great place
We really enjoyed our stay. It was a great first experience here for our familys staycation. Staff was very friendly &helpful. Our room was awesome and we really loved the fully equipped kitchen that we used to cook all of our meals &washer and dryer inside of our suite to do all of our laundry. That made it very convenient for us. Being a housekeeper for 20 years, our room could have used a little more detailed cleaning. The floor was left a little sticky & hair was left behind in the bathroom and shower. But overall it was good. Comfortable and spacious. My kids loved the pool &slide but unfortunately it got closed one afternoon while we were there because of some other guests teenage kids were rough playing &horsing around on the slide but overall it was great. We enjoyed our stay &will definitely be back. We look forward to it. Mahalo to the all staff. They made our stay a more enjoyable one.
Bodde her 2 netter i april 2023
Svar fra David den 9. mai 2023
I am sorry to hear you had some cleanliness and other issues. We let the HSKPG and Recreation managers know. Thank you for staying, and so glad you enjoyed your time with us.

10/10 – Utmerket

Anela

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Wonderful
Bodde her 1 natt i mars 2023
Svar fra David den 21. mars 2023
Much Mahalo for staying with us!

10/10 – Utmerket

YASUKO

Reiste med en gruppe
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
ゴルフ場に近かった！
Bodde her 4 netter i februar 2023

10/10 – Utmerket

Nanyoung

Reiste med familie
Likte: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
가족이용객에게 적합합니다
취사가 가능한 곳이라 청결에는 한계가 있지만 4인가족이 지내기에 적합한 형태의 숙소입니다.
Bodde her 2 netter i januar 2023
Svar fra David den 28. jan. 2023
Aloha Nanyoung: Thank you for your review. We are glad you had a good time with us. Please come back again soon.Mahalo

10/10 – Utmerket

Dae Sun

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i januar 2023
Svar fra David den 24. jan. 2023
Aloha! Thank you for taking the time to complete a review of your recent stay at Kohala Suites. It is always a pleasure to see such high marks because of our beautiful property, wonderful surroundings, and excellent staff. Thank you again for choosing to stay with us; wishing you well on your future travels. Mahalo nui loa.

8/10 – Bra

Jillian

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand

10/10 – Utmerket

Warren

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Best Condo Ever!
My family and I have now stayed at probably over ten resorts over all the four major Hawaiian Islands and this is now our favorite. Why? The condo unit itself feels new, clean, and modern. It's spacious with up to date furnishings. Our unit came with all the high end amenities like dishwasher, microwave, and in room washer and dryer. The property has three pools. One noisy pool with slides and a bar and two quiet ones. However, you won't be spending that much time at these pools because you have free access to the Hilton Waikoloa with all its many splendid facilities.
Bodde her 4 netter i januar 2023
Svar fra Charlie Kinoshita den 9. jan. 2023
Thank you very much for choosing the Kohala Suites as your destination. Your feedback regarding your recent stay is much appreciated. We look forward to seeing you and your ‘Ohana again in the future. Please take care and have a great week.

10/10 – Utmerket

William

Bodde her 1 natt i desember 2022

10/10 – Utmerket

Juan Carlos del

6/10 – Grei

Bryan