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Anmeldelser av The Ocean Key Resort by VSA Resorts

3 out of 5
The Ocean Key Resort by VSA Resorts
424 Atlantic Avenue, Virginia Beach, VA

Anmeldelser

7,6

Bra

Rangering på 10 − Utmerket. 388 av totalt 1131 anmeldelser." "
Rangering på 8 − Bra. 383 av totalt 1131 anmeldelser." "
Rangering på 6 − Grei. 175 av totalt 1131 anmeldelser." "
Rangering på 4 − Dårlig. 112 av totalt 1131 anmeldelser." "
Rangering på 2 − Forferdelig. 73 av totalt 1131 anmeldelser." "

7,8/10

Renhold

8,2/10

Personale og service

7,6/10

Fasiliteter

7,6/10

Overnattingsstedets bygg og tilstand

7,2/10

Miljøvennlige løsninger

Anmeldelser

4/10 – Dårlig

Cashmiere

Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Bodde her 4 netter i mai 2024

8/10 – Bra

Stephanie

Reiste med en gruppe
Likte: Renhold og overnattingsstedets bygg og tilstand
It was a good experience
Bodde her 2 netter i mai 2024
Svar fra General Manager den 21. mai 2024
Thank you for your comments. We appreciate you. Hope to see you again soon.

10/10 – Utmerket

Chris

Reiste med familie og små barn
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Nice area
Bodde her 2 netter i mai 2024
Svar fra General Manager den 20. mai 2024
Thank you for your comments we appreciate you.

10/10 – Utmerket

Franklyn

Reiste med familie og små barn
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Great
Bodde her 17 netter i april 2024
Svar fra General Manager den 13. mai 2024
Excellent. Come back to see us again really soon. Have a great day.

6/10 – Grei

Alexis

Reiste med partner
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
This was a beautiful stay, we were so close to the beach and there were so many amazing restaurants to choose from!! My only complaint is that the air conditioning would not work, even after I called for maintenance they came in to “fix it”. It was 76 degrees in our room all day so it was extremely hard to sleep and get comfortable. Other than that, it was a great stay😊
Bodde her 2 netter i april 2024
Svar fra General Manager den 13. mai 2024
Thank you for your notes. We will look at the air conditioner and make sure that the issue has been resolved. I hope that you come back and try us again. Have a great day.

10/10 – Utmerket

Lamirah

Reiste med partner, Reiste med familie og små barn
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Loved the indoor pool
Bodde her 2 netter i april 2024
Svar fra General Manager den 3. mai 2024
Thank you much for sharing. We at the Ocean Keys enjoyed having you stay with us. Please come back and visit us again.

10/10 – Utmerket

Raiza og WOODSIDE

Likte: Renhold og overnattingsstedets bygg og tilstand
The staff waa friendly and love the room it was very clean.
Bodde her 3 netter i april 2024
Svar fra General Manager den 3. mai 2024
Thank you so much for your comments. We are committed to providing excellent guest services. Please come back again and enjoy Ocean Key as well as Virginia Beach.

2/10 – Forferdelig

Donna Jean

Bodde her 1 natt i april 2024
Svar fra General Manager den 20. mai 2024
I am so sorry that you did not have a great time. I hope you try us again soon.

10/10 – Utmerket

Tiffany

Likte: Renhold og overnattingsstedets bygg og tilstand
Game room with pool table
Bodde her 1 natt i april 2024
Svar fra General Manager den 27. apr. 2024
Thank you so much. Your comments are greatly appreciated.

10/10 – Utmerket

Shereka

Likte: Renhold og overnattingsstedets bygg og tilstand
Bodde her 2 netter i april 2024
Svar fra General Manager den 23. apr. 2024
Thank you for your review. We appreciate it and look forward to seeing you again soon. Have a great day.

8/10 – Bra

Tymillia

Reiste med familie og små barn
Likte: Renhold og fasiliteter
I say be careful at check in. We were charged a crazy rate on top of the normal holding fee of $100. When the room was already paid for. The hold of almost $400 dollars took always from our weekend funds. It was very inconvenient. The young lady reversed the error the guy made but the hold doesn't drop immediately so it didn't really help.
Bodde her 1 natt i april 2024
Svar fra General Manager den 26. apr. 2024
I am sorry this happened to you. We will take this as a learning tool and make things better. Have a great day.

6/10 – Grei

Britany

Reiste med familie og små barn
The price was okay compared to what we got. We had the view of the ocean. We have Had a full kitchen and it seemed clean. The bathroom had hair and dirt spots but I alway travel with my own cleaning supplies so that wasn'ttoo much of an issue. The front desk was welcoming. The only huge problem was the walls/doors are paper thin we could hear everything surrounding our room and the elevators was down or was not working for our whole stay. You would wait 10 mins or more. You could take the stair but who wants to do that coming from the 8th or 9th floor?
Bodde her 2 netter i april 2024
Svar fra General Manager den 25. apr. 2024
Thank you for your response. We will review these issues with the housekeeping department. I apologize for the elevator, but we have corrected that issue. I hope that you will give us another opportunity to make your stay at the Ocean Keys a complete success.

8/10 – Bra

alejandro

Forretningsreisende
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Great staff
Bodde her 2 netter i april 2024
Svar fra General Manager den 23. apr. 2024
Thank you for the feedback..

10/10 – Utmerket

Chikara

Bodde her 1 natt i april 2024
Svar fra General Manager den 13. mai 2024
Thank you so much have a great day.

8/10 – Bra

howard

Bodde her 1 natt i april 2024
Svar fra General Manager den 13. mai 2024
Have a great day and come back and see us again soon.

2/10 – Forferdelig

verne

Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra General Manager den 25. apr. 2024
Thank you or your feedback.

10/10 – Utmerket

Joshua

Likte: Renhold og overnattingsstedets bygg og tilstand
Bodde her 15 netter i mars 2024
Svar fra General Manager den 23. apr. 2024
This is great news. I hope you come back and see us again soon.

10/10 – Utmerket

John

Reiste med familie og små barn
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Great location, professional, knowledgeable and kind staff.
Bodde her 1 natt i april 2024
Svar fra General Manager den 25. apr. 2024
Thank you so much for your feedback

10/10 – Utmerket

Bridget

Likte: Renhold og overnattingsstedets bygg og tilstand
Bodde her 4 netter i april 2024
Svar fra General Manager den 25. apr. 2024
Thank you so much for the feedback. Have a great day.

10/10 – Utmerket

Cassandra

Reiste med familie og små barn
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Very clean and good staff
Bodde her 4 netter i april 2024
Svar fra General Manager den 25. apr. 2024
Awesome. We greatly appreciate the feedback.

8/10 – Bra

Lauren

Reiste med familie
Likte: Fasiliteter
Likte ikke: Overnattingsstedets bygg og tilstand
One elevator working. Friendly staff.
Bodde her 1 natt i april 2024
Svar fra General Manager den 25. apr. 2024
Thank you mentioning our staff. They work hard to provide excellent customer service. We really appreciate the feedback.

2/10 – Forferdelig

Sheila

Reiste med familie
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
My room was filled with backed up dust throughout the room, sheets were not clean, bathroom faucet was dirty. The resort has a stupid rule for kids not to be allowed to swim after 9, the last 2hrs is adult swim only. It’s Spring Break children wants to swim and enjoy their vacation, especially when it’s too cold for the beach and with the resort having an inside pool. Just crazy.
Bodde her 2 netter i april 2024
Svar fra General Manager den 27. apr. 2024
Thank you for your comments. We understand that its Spring Break and kids want to enjoy the pool but we also have older adults who want to enjoy the pool also and we try and accommodate them as well. This is an issue that we can revisit. I am sorry that you experience difficulties in your room. We are committed to making each guest stay a great experience. I hope you try us again as changes have been made to the property. Thank you for your feedback and have a great day.

4/10 – Dårlig

Andrea

Likte: Renhold
Likte ikke: Overnattingsstedets bygg og tilstand
Bodde her 4 netter i januar 2024
Svar fra General Manager den 26. apr. 2024
Thank you for the feedback.

4/10 – Dårlig

Matthew

Reiste med familie
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Semi-updated rooms, but the hotel shows its age. Nice kitchen appliances in the deluxe suite. It took us over 24 hours to get replacement towels and washcloths. The pull-out sofa mattress was not covered and it was dirty. Only one of the two elevators functioned and it was extremely slow, with wait times exceeding 5 minutes at busy times in the mornings and late afternoons. Do not attempt to park a large SUV or pickup truck in the garage. Spaces and height are designed for compact to standard vehicles.
Bodde her 3 netter i april 2024
Svar fra General Manager den 26. apr. 2024
Thank you for your comments. We are doing design changes to our rooms that will take effect over the upcoming season. For larger vehicles, we do have another parking spot for those vehicles. If you let the front desk know, they will instruct you on where you can park.

8/10 – Bra

Shannon

Reiste med familie
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
The front desk staff and maintenance/cleaning staff were quick and helpful. The hallways do have an old cigarette smell but the rooms do not have the same bad smell. Our rooms were recently upgraded and in fairly good condition. The pool and hot tub were enjoyable. One working elevator right now that goes super slow was very inconvenient but that was probably the worst part of the stag for us, so not the end of the world. The parking garage is super small and full of tight spaces that weren’t very convenient to park in, but the top level was fine, again, not end of the world stuff. Overall, I would book here again, given the price we paid.
Bodde her 4 netter i april 2024
Svar fra General Manager den 26. apr. 2024
Thank you so much for your comments. We appreciate you and hope that you come to see us again.

6/10 – Grei

Makayla

Reiste med familie
Likte: Renhold og fasiliteter
We came during off season, and it still seemed like the resort was overwhelmed and understaffed. Overall, everything was good and clean and any problems were taken care of. Definitely would appreciate more consistency during stay with things like adult swim (hot tub was constantly packed with little kids)
Bodde her 3 netter i april 2024
Svar fra General Manager den 23. apr. 2024
Thank you for your comments and I hope that you come back to see of. We will definitely look into the pool situation and see what can be done. Have a great day.

8/10 – Bra

Brian

The pool is nice but small and crowded
Bodde her 1 natt i april 2024
Svar fra General Manager den 26. apr. 2024
Thank your or your feedback.

10/10 – Utmerket

Tracey

Reiste med en gruppe
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
This property had everything that you could ask for. Easy access to the pool, hot tub, inside games room, pool table, and comfortable common areas are perfect for the times when you just want to chill at the hotel. The hotel is so close to everything, the beach, restaurants and shopping are just steps away. We really enjoyed ourselves at this resort, and we will return.
Bodde her 4 netter i mars 2024
Svar fra General Manager den 23. apr. 2024
Thank you for your comments. We really appreciate you staying with us. Hope to see you soon.

4/10 – Dårlig

Andrea

Reiste med familie
Likte: Renhold
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
It took hours to leave because the elevator is still down.
Bodde her 3 netter i mars 2024
Svar fra General Manager den 25. apr. 2024
I am so sorry about your experience with our elevators. Believe me when I say it has been a challenge for everyone. Our elevators are back up and running and I hope you consider giving us another try.

10/10 – Utmerket

Jalesny

Likte: Renhold og overnattingsstedets bygg og tilstand
Staff member were super nice... pool was clean ... the room were nice and big perfect for family of 4 ... sheet needed to be better clean but you can ask for fresh . But i will definitely come back .
Bodde her 2 netter i mars 2024
Svar fra General Manager den 3. apr. 2024
Thank you so much. I hope you come back again soon.

10/10 – Utmerket

Scott

Likte: Renhold og overnattingsstedets bygg og tilstand
Perfect room for a family
Bodde her 1 natt i mars 2024
Svar fra General Manager den 3. apr. 2024
Thank you so much and come back and see us again soon.

2/10 – Forferdelig

Sara

Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mars 2024
Svar fra General Manager den 25. mars 2024
I am so sorry that you have a bad experience. Please let me know if I could be of assistance in the future.

8/10 – Bra

Guitiello

The place is very nice clean and family friendly
Bodde her 2 netter i februar 2024
Svar fra General Manager den 25. mars 2024
Thank you and I hope you come back to visit us again soon.

4/10 – Dårlig

Shanell

Reiste med partner
Likte: Fasiliteter
Toilet full of pooh at the pool. 2nd toilet didn’t even work. Only one elevator was working. The staff was nice, but never again. I got a refund for the 2nd day.
Bodde her 2 netter i mars 2024
Svar fra General Manager den 3. apr. 2024
I'm sorry you had this experience. I will look into this matter and make sure it does not happen to another guest. Have a great day.

6/10 – Grei

Asia og Petersburg

Reiste med familie og små barn, Reiste med familie
Likte: Renhold og fasiliteter
Bodde her 3 netter i mars 2024
Svar fra General Manager den 18. mars 2024
Thank you have a great day.

6/10 – Grei

Thad

Forretningsreisende
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Tv doesn’t connect to the internet Tv in master bedroom falling off the wall
Bodde her 1 natt i mars 2024
Svar fra General Manager den 18. mars 2024
I am so sorry this happened to you. We will follow up on this issue and I hope that you give us another try.

6/10 – Grei

Verifisert reisende

Likte: Fasiliteter
Likte ikke: Overnattingsstedets bygg og tilstand
Only had one elevator working during a weekend that had a marathon and soccer tournament. Staff were extremely friendly and helpful, but didn’t seem to have correct information regarding road closures for marathon that basically ran completely around the property.
Bodde her 2 netter i mars 2024
Svar fra General Manager den 18. mars 2024
Thank you for the feedback. We are working on correcting the elevator issue. Have a great day.

2/10 – Forferdelig

Joel

Bodde her 2 netter i mars 2024
Svar fra General Manager den 25. apr. 2024
I am so sorry for your experience. We hope to do better for you and all our guest.

10/10 – Utmerket

Daesha

Reiste med partner, Reiste med familie
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
I enjoyed the stay, I brung my babies to get in the pool and me and my partner stayed for the night. 10/10 highly recommend
Bodde her 1 natt i mars 2024
Svar fra General Manager den 18. mars 2024
I am glad you had a great stay. Come back and see us soon.

8/10 – Bra

jacinth

Likte: Renhold
Everything was great besides the elevators their was one elevator working my family and I where on the 9th floor so that was kind of an inconvenient other than that nice rooms
Bodde her 1 natt i mars 2024
Svar fra General Manager den 18. mars 2024
Thank you for thee review. We will be working on getting this mater taken care of. Have a great day.

10/10 – Utmerket

Ashley

Reiste med familie
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
The staff was incredibly nice
Bodde her 2 netter i mars 2024
Svar fra General Manager den 18. mars 2024
Thank you so much.

8/10 – Bra

Sharla

Reiste med familie og små barn
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Other than the elevator being super slow I really enjoyed the place
Bodde her 2 netter i mars 2024
Svar fra General Manager den 18. mars 2024
Thank you so much. You have a great day.

10/10 – Utmerket

JA

Bodde her 2 netter i februar 2024
Svar fra General Manager den 18. mars 2024
You are the best. Have a great day.

4/10 – Dårlig

Susan og Concord

Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Key card did not work and I had to stay at a friends room. Maintenance didn’t fix it.
Bodde her 4 netter i februar 2024
Svar fra General Manager den 18. mars 2024
I am so sorry that you experienced difficulties with your stay. We look to correct these issues as quickly as possible.

10/10 – Utmerket

Verifisert reisende

Reiste med familie
Likte: Renhold og romkomfort
Bodde her 1 natt i september 2023
Svar fra General Manager den 18. mars 2024
I hope to come back to visit us again. Have a great day..

6/10 – Grei

Faye M.

Reiste med familie og små barn
Likte ikke: Overnattingsstedets bygg og tilstand
Overall we were not pleased with our stay. The walls were very thin and we could hear a lot of noisy people all throughout the night. The parking was also difficult for a large SUV.
Bodde her 3 netter i februar 2024
Svar fra General Manager den 19. mars 2024
We are sorry about the noise levels that you experienced. We do have parking for SUV in another parking lot. Please let us know and we can accommodate for the next time.

4/10 – Dårlig

Noah

Likte ikke: Overnattingsstedets bygg og tilstand
Bodde her 2 netter i februar 2024
Svar fra General Manager den 18. mars 2024
Have a great day.

8/10 – Bra

Christine

Bodde her 2 netter i februar 2024
Svar fra General Manager den 18. mars 2024
Thank you for your feedback!

10/10 – Utmerket

Destinee

Likte: Renhold og overnattingsstedets bygg og tilstand
Bodde her 2 netter i februar 2024
Svar fra General Manager den 18. mars 2024
Thank you for the posting. Come back and see us again soon.

6/10 – Grei

Babu

Bodde her 1 natt i februar 2024
Svar fra General Manager den 25. mars 2024
Thank you for the rating we look to improve each and every day.