Eksteriør

Anmeldelser av Ramada Plaza by Wyndham Virginia Beach Oceanfront

3 out of 5
Ramada Plaza by Wyndham Virginia Beach Oceanfront
2809 Atlantic Ave, Virginia Beach, VA

Anmeldelser

7,6

Bra

Rangering på 10 − Utmerket. 369 av totalt 1004 anmeldelser." "
Rangering på 8 − Bra. 301 av totalt 1004 anmeldelser." "
Rangering på 6 − Grei. 156 av totalt 1004 anmeldelser." "
Rangering på 4 − Dårlig. 106 av totalt 1004 anmeldelser." "
Rangering på 2 − Forferdelig. 72 av totalt 1004 anmeldelser." "

7,4/10

Renhold

8,2/10

Personale og service

7,2/10

Fasiliteter

7,0/10

Overnattingsstedets bygg og tilstand

7,4/10

Miljøvennlige løsninger

Anmeldelser

8/10 – Bra

Jan-Arild

Bodde her 1 natt i juli 2022

4/10 – Dårlig

WILLIAM og Upper Darby

Reiste med familie
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Dirty shower, needs major up keep, caulking painting & cleaning.
Bodde her 1 natt i mai 2024

4/10 – Dårlig

Katy

Reiste med familie og små barn
Likte: Renhold
Likte ikke: Personale og service
Staff was very emotionless and not helpful. Paid for an extra bed and asked 5 times for staff to bring it to our room and it is now 9pm and still waiting. We have children that need to sleep and no bed.
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Robbie

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Perfect place to stay for my trip
Bodde her 1 natt i mai 2024

4/10 – Dårlig

Maria

Reiste med partner, Reiste med familie
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
The hotel is in desperate need of an update. Even though the front desk staff was great and friendly, the housekeeping staff wasn't up to par. Even though your room should be cleaned every three days, it doesn't happen. I won't be staying there again. It was so disappointing.
Bodde her 4 netter i mai 2024

8/10 – Bra

Jeffrey

Reiste med en gruppe
Likte: Personale og service
I stayed in an ocean view room on the third floor. This hotel is older and it’s age is starting to show. However the lobby was clean and so was my room. I was worried about staying after reading some reviews but I ended up having a great stay. The location was great the view of the beach was gorgeous. Other reviews mentioned cockroaches. During my stay I never saw anything like that and I checked my room throughly. The price of the hotel was cheaper than other hotels on the boardwalk. If you want a fancy hotel maybe go somewhere else but if you are traveling on a budget and want to be close to the beach this is a great stay. Just make sure you are getting a room on the hotel side and not the motel across the street. I read where other reviewers felt mislead because they thought they had reserved rooms at the hotel. Personally I specifically requested a room with ocean view so that guaranteed I was at the hotel.
Bodde her 1 natt i mai 2024

2/10 – Forferdelig

Amy

Reiste med familie
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I had tried to deal with this behind the scenes to get the refund I was promised, but apparently the hotel doesn't answer or respond to Expedia to get the refund. I had an incredibly traumatic mental experience here when the front desk manager wasn't able to accomodate my request for required safety documentation. I chose to leave with my family because I didn't feel safe because of it. The manager told me that they would comp me a room and I requested a refund instead...in which I was told that I would get. I reached out to the hotel and was only refunded the small fee I paid at the resort and they told me to get ahold of Expedia to get the rest. Now Expedia says they can't get an answer or reply from the hotel and I won't be able to get my refund. This is complete horse manure. Please follow through with your promised refund. This unfair and unprofessional.
Bodde her 1 natt i april 2024

10/10 – Utmerket

zhengkai

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
good
Bodde her 1 natt i april 2024
Svar fra Tierra den 27. apr. 2024
Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you had an enjoyable stay at our hotel.Providing exceptional service and a comfortable environment for our guests is our top priority, so it's truly rewarding to receive such positive feedback. We look forward to welcoming you back on your next visit, and if there's anything we can do to make your future stays even more enjoyable, please don't hesitate to let us know.

8/10 – Bra

Shane

Likte: Fasiliteter
Wasn’t really there for the hotel, but it was a nice facility would stay again
Bodde her 2 netter i april 2024
Svar fra Tierra den 25. apr. 2024
It sounds like you had a mixed experience during your stay, but I'm glad to hear that despite the challenges, you found our facility to be nice overall. We strive to provide a comfortable and enjoyable environment for all our guests, so it's encouraging to know that you would consider staying with us again. If there's anything specific we can do to improve your experience next time, please feel free to let us know. We appreciate your feedback and look forward to welcoming you back in the future!

6/10 – Grei

Jessica

Likte: Renhold
Bodde her 3 netter i april 2024
Svar fra Tierra den 20. apr. 2024
Thank you for taking the time to share your feedback with us. We appreciate your honesty and want you to know that we take all comments seriously as they help us improve our services.While we're pleased to hear that certain aspects of your experience met your expectations, we're also aware that there were areas where we fell short.We value your patronage and hope to have the opportunity to welcome you back for an improved stay. If you have any further feedback or if there's anything specific we can do to enhance your experience, please don't hesitate to reach out.

6/10 – Grei

Benner

Reiste med familie
Likte: Renhold og personale og service
The Ramada in Virginia Beach is adequate for the price but shows signs of being old. It could use new paint and renovation. For example, the in-room safe is not digital but uses key; no matter, the key was stuck in the safe door anyway. The dining area is renewed and is quiet good. With a little love and care the hotel will be fine.
Bodde her 3 netter i april 2024
Svar fra Tierra den 20. apr. 2024
Thank you for your feedback. It's great to hear that you found the Ramada in Virginia Beach to be adequate for the price and that you enjoyed the dining area. We appreciate your suggestions for improvements, such as renovations and updating amenities like the in-room safe. Your input helps us prioritize areas for enhancement to ensure a more comfortable and enjoyable experience for our guests. We'll definitely take your comments into consideration as we continue to strive for excellence. If you have any further suggestions or if there's anything else we can do to improve, please don't hesitate to let us know. We value your input and hope to welcome you back in the future

2/10 – Forferdelig

Jason

Reiste med familie
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This may be one of the worst hotels I have stayed at in Virginia Beach area. Hotel was dirty, run down. No Coffee for hotel guests in the morning. Trash all over outside.
Bodde her 3 netter i april 2024

10/10 – Utmerket

Sharon

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Delightful, caring staff with grest property and location. 😀
Bodde her 1 natt i februar 2024
Svar fra Tierra den 25. mars 2024
Hello Sharon and thank you for your 5-Star review! I'm so pleased to hear our staff, property and location left a lasting, positive impression on you. Please come back and visit us soon!

10/10 – Utmerket

Mary og Owings Mills

Reiste med en gruppe
Likte: Personale og service og fasiliteter
The managers were wonderful. We had some situations in two rooms and it was nothing for them to move us each time which was over and beyond. it's an older place but the view of the ocean and the area around the Hotel allowed us to do many things.Besides all you do is sleep in the room and if they room is clean youre good to go. I'd stay there again.
Bodde her 2 netter i mars 2024
Svar fra Tierra den 22. mars 2024
Hi Mary! Thank you so much for the 5-Star Review! I am very pleased to hear we were able to take care of the issues that arose during your stay. We greatly appreciate your patience and understanding and hope to see you back in the near future.

10/10 – Utmerket

Jun

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
all cool
Bodde her 1 natt i mars 2024
Svar fra Tierra den 18. mars 2024
Thank you for your 5-Star rating! We are pleased to hear you enjoyed your time here at the Ramada Plaza and hope to invite you back in the very near future!

2/10 – Forferdelig

Joy

Reiste med familie
Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
The hotel is in bad need of a renovation, but that actually is the least of my frustration. Although I received multiple communications from the property concerning our stay, not once did anyone tell me that the only way out would be closed due to a road race until 1:00 in the afternoon. Our plans for the day are ruined.
Svar fra Tierra den 18. mars 2024
Hello Joy. Thank you for your feedback of your recent stay. I want to express my sincerest apologies for the inconveniences you faced during the Shamrock Marathon road closures. I hope we are able to invite you back and make up for this less than perfect stay in the future.

10/10 – Utmerket

vianca

Reiste med partner, Reiste med familie og små barn, Reiste med familie
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The entire property itself is absolutely gorgeous. The outside, inside, hallways everything was immaculately cleaned. I did have issues with the room I had due to smell, the hottub in the room did leak but easy communication and helped very fast. I will not be staying anywhere else! Thank you Ramada Plaza 💚
Bodde her 1 natt i mars 2024
Svar fra Tierra den 18. mars 2024
Thank you Vianca for providing us feedback of your stay! I am happy to hear that enjoyed your stay with us and we were able to provide you the top of the line experience our guests deserve. We look forward to welcoming you back in the near future!

10/10 – Utmerket

Michelle

Likte: Personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mars 2024
Svar fra Tierra den 28. mars 2024
Hello Michelle! Thank you for your 5- star review! Hope to see you again soon.

6/10 – Grei

Annamaria

Reiste med partner
Likte: Personale og service
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
The staff was friendly but the room was not great . The lock on the sliding door was broken so we could not lock it . The refrigerator did not work so all our food got spoiled .
Bodde her 2 netter i mars 2024
Svar fra Tierra den 28. mars 2024
Thank you for your feedback Annamaria. I'm pleased to hear the staff left a lasting impression on you, however, I am saddened to hear of the maintenance issues you faced during your stay. Please rest assured we have addressed these concerns so that something like this doesn't continue to happen. I hope for the chance to invite you back in the future for a better experience. Thank you again for your feedback!

4/10 – Dårlig

Howard

Forretningsreisende, Reiste med familie
The property was very dated and dirty throughout the common areas. The room was fair, however again dated and mold in the shower area wasn’t pleasant. Then to top it all off I’m having to deal with the fact that they over charged me. Stayed two nights was charged for three.
Bodde her 2 netter i februar 2024
Svar fra Tierra den 28. mars 2024
Dear Howard. Thank you for your review of your past stay. I am very sorry to hear that the property was not up to your standards and there was trouble with your billing. Please feel free to reach out for any unresolved billing questions. I hope this experience doesn't deter you from giving us a try again later in the future. We would love to make this up to you!

10/10 – Utmerket

Nellie

Bodde her 1 natt i februar 2024
Svar fra Tierra den 28. mars 2024
Thank you for your 5-Star review! Here at the Ramada we strive to meet our guests needs and look forward to welcoming you back soon!

10/10 – Utmerket

don

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very nice place Ocean view amazing easy access to everything
Bodde her 1 natt i februar 2024
Svar fra Tierra den 8. feb. 2024
Thank you for your 5 star review! I'm happy to hear you were able to enjoy our location and connivence. We look forward to welcoming you back in the near future!

6/10 – Grei

Melissa

Reiste med familie
Likte: Renhold, personale og service og romkomfort
Meh
I have a few mixed feelings regarding this hotel stay. We are a family of five, three boys under the age of 16. We travel a lot and I understand as the kids get older we will eventually have to book separate rooms. We are not at the point yet. My youngest is 4 years old. We checked in last night about 6:30. The check-in-staff was okay he wasn't exactly friendly but he got his checked in answered some questions gave us our room keys and we went upstairs. At first glance, the building is in need of some updates old carpet chipping paint etc. What I really care about is the room which I'm going to get into in just a minute. To let you know this place does not offer any type of breakfast. As you can tell from the pictures the room is pretty small no sofa bed two double When I went downstairs to inquire about a possible roll away bed the gentleman at the front desk told me he would have to check. I also asked for extra pillows and linen so that I could potentially make a bed. The front desk did eventually bring us pillows and linen but told me that told me that they no longer had rollaway beds. I explained to him that when I book hotels we usually have a pull out bed in the rooms I've never had an issue with that. He then proceeded to tell me that they do have rollaway beds but they are $45. Upon researching they offer them for $25. This is not worth the price. Final bill $118.00
Bodde her 1 natt i januar 2024
Svar fra Tierra den 15. jan. 2024
Thank you for taking the time to tell us about your experience at Ramada Plaza by Wyndham Virginia Beach Oceanfront. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that the room capacity wasn't accommodating for your family and that staff didn't deliver the quality of service our guests deserve. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Ramada, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

2/10 – Forferdelig

Mario

Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
Not good no Bteakfist
Svar fra Tierra den 15. jan. 2024
Hello. Thank you for taking the time to leave us feedback of your recent stay. We understand it is unfortunate to some we do not offer a continental breakfast at our property. However, there is an onsite restaurant with plenty of delicious breakfast options available to our guests and the public. Come back in the future and check it out!

10/10 – Utmerket

Derrick

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great
Bodde her 4 netter i januar 2024
Svar fra Tierra den 12. jan. 2024
Thank you for your 5-star review! Here at the Ramada Plaza, we strive to provide an excellent experience for our guests. We'd love to have you back in the near future.

6/10 – Grei

Jeannie

Reiste med partner
Likte: Personale og service
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Felt like a neglected property ready for a new owner. Bathroom without ventilation, fridge without a freezer, no outlet to plug in coffee maker except the lamp bedside, THE BED WAS NOT GOOD...one side sloping and support over all poor on the back. The person who checked us in was cordial and the only plus. Room was incredibly small compared to other spots on the strip for the same price. Felt more like a dive hotel than a Wyndam.
Bodde her 1 natt i januar 2024
Svar fra Tierra den 12. jan. 2024
Thank you for taking the time to leave us a review of your stay. We're sorry to hear that you had a negative experience at our hotel. We take cleanliness and comfort very seriously, and we apologize for falling short in these areas. We will investigate this further and take steps to improve our service. It is our hope that you give us an opportunity to give you the kind of stay our guests deserve in the future.

10/10 – Utmerket

Karen

Bodde her 1 natt i desember 2023
Svar fra Tierra den 8. feb. 2024
Thank you for your 5 star review! We are happy to hear we delivered a top notch experience and look forward to welcoming you back in the near future.

10/10 – Utmerket

Joan

Likte: Renhold, personale og service og romkomfort
Bodde her 2 netter i desember 2023
Svar fra Tierra den 6. jan. 2024
Thank you for taking the time to tell us about your experience at Ramada Plaza by Wyndham Virginia Beach Oceanfront. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Ramada, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

6/10 – Grei

Tricia og Fairfax

Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i desember 2023
Svar fra Tierra den 27. des. 2023
Thank you for taking the time to leave a review of your recent stay. I see you stay was just okay. Here at the Ramada, we strive to provide outstanding service to all our guests, and it seems we may have missed the mark in this case. I would like to invite you back in so we can provide you with the kind of experience we believe our guests deserve.

6/10 – Grei

Alvin

Likte: Fasiliteter
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
The front desk staff needs additional training - had to complete check in form that I had complete online the night before until I questioned the reason. Hotel needs repairs seen better days. Last time I stay at a Ramada property.
Bodde her 3 netter i november 2023
Svar fra Tierra den 28. nov. 2023
Thank you for taking the time to tell us about your experience at Ramada Plaza by Wyndham Virginia Beach Oceanfront. Your feedback is very important to us, and I am saddened to hear that of your inconveniences. Here at Ramada, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

6/10 – Grei

Linda

Reiste med partner
Likte: Personale og service
The room was big! It had visible mold and stained sheets.
Bodde her 3 netter i november 2023
Svar fra Tierra den 28. nov. 2023
Thank you for taking the time to tell us about your experience at Ramada Plaza by Wyndham Virginia Beach Oceanfront. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 – Bra

Verifisert reisende

Reiste med familie
Likte: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i november 2023
Svar fra Tierra den 25. nov. 2023
Thank you for choosing the Ramada Plaza for your stay. We're glad to hear that you were satisfied with your experience. We look forward to welcoming you back in the near future.

2/10 – Forferdelig

Timothy

Reiste med partner
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Staff and management have "ZERO" communication. Paid for a very late checkout so my spouse and I could catch a nap before our long drive home. We sleep with ear plugs because of noise from the area which is normal. Was awakened to staff trying to slim jim the lock on our door for forced entry. I stopped it and had to get assertive with staff in nothing but a towel. Neither my spouse or I were dressed so it has our nerves rattled and honestly i no longer feel safe at this establishment that i have been visiting several times a year for the last 5 years. Wasnt going to say anything about the bad service or cleanliness(or lack of). They no longer offer turn down service for booked rooms. One must call and request new linens and install themselves. The amount of black mold in the bathrooms is a serious health concern. My google review has pictures
Bodde her 2 netter i november 2023
Svar fra Tierra den 25. nov. 2023
Thank you for taking the time to leave a review of your recent stay. I am saddened to hear this experience didn't live up to the standards you've become accustomed to at our establishment. We're so sorry to hear of your unfortunate experience with our staff. Please rest assured that we are investigating the matter and will make the necessary to improve in these areas. I hope this doesn't deter you from giving us another chance in the future.

10/10 – Utmerket

Denise

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Cold showers!
I can't shower in cool water. There were times when we had warm water, cool water and cold water. No shower taken!
Bodde her 3 netter i november 2023
Svar fra Tierra den 17. nov. 2023
Thank you for taking the time to leave us a review of your recent stay. We value all our guests feedback and use it to improve our standards of service. I sincerely apologize for the issues you had with your water temperature. It is my hopes that we can welcome you back in the near future for a better experience.

6/10 – Grei

Kelly

Reiste med familie
Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i november 2023
Svar fra Tierra den 17. nov. 2023
Thank you for leaving a review. We're so glad you were able to visit us here at the Ramada Plaza. Our team is always working to offer the best service to our guests. We hope you'll have the chance to come back soon.

10/10 – Utmerket

Stacie

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We enjoyed our stay so much that we stayed an extra night. The room was a good size, so we didn’t feel cramped. It had a wonderful ocean view. It was clean and everything worked properly. I.e. a/c, mini fridge, microwave, etc. The staff was very friendly and helpful. Check in/out was a breeze. They got us into our room by 12:15pm, which was even earlier than the 1:00pm early check in we requested. Check in/out was a breeze. We'll definitely be returning for another stay asap! :)
Bodde her 4 netter i oktober 2023
Svar fra Tierra den 26. okt. 2023
Thank you so much for your 5 star review! We are delighted to hear that you enjoyed your experience with us at the Ramada Plaza. I will be sure to share your kind remarks with our staff and we look forward to welcoming you back in the near future.

6/10 – Grei

Aquarius

Reiste med partner
Didn't like that it wasn't a table or chair in the room had to sit on bed to eat and watch TV. This morning didn't have any hot water.
Bodde her 2 netter i oktober 2023
Svar fra Tierra den 24. okt. 2023
We're so sorry to hear that your experience was less than ideal. We value our guests' feedback and want to provide the most comfortable experience possible. We hope you give us a chance in the future so we can share a more positive expereience.

6/10 – Grei

Verifisert reisende

Reiste med en gruppe
Likte: Personale og service og romkomfort
Updates Needed
Room was clean, but is really showing the wear. The end table by the chair has had all the veneer torn or worn off. The mold on the bathroom ceiling tile has stained the tiles grayish-brown. The entrance door and garment closet door both stick and are hard to open. The toilet paper holder is right against your leg/hip as you sit on the toilet. The pop-out door safety catch is almost ready to fall off the wall. The mattress felt like it slopes toward the headboard. The luggage cart was very wobbly and only one of the three has a garment hook on it. The staff were very nice and helpful. The location is convenient. The facility was clean. It is just old and worn out…
Bodde her 3 netter i oktober 2023
Svar fra Tierra den 24. okt. 2023
Thank you for providing us with your valuable feedback. We're disappointed to hear that our physical building wasn't exactly to your liking and there were some shortcomings during the stay. We are taking the steps necessary to make improvements and we hope to get to welcome you back in the future.

10/10 – Utmerket

Ausra

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great
Bodde her 2 netter i oktober 2023
Svar fra Tierra den 24. okt. 2023
Thank you for choosing us for your stay. We're glad to hear that you were satisfied with your experience. We look forward to welcoming you back to the Ramada Plaza in the near future.

8/10 – Bra

Karen G

Bodde her 1 natt i oktober 2023
Svar fra Tierra den 17. nov. 2023
Thank you for choosing us for your accommodations. We're glad to hear that you were overall satisfied with your stay, and we look forward to welcoming you back in the future.

4/10 – Dårlig

Elizabeth

Likte ikke: Overnattingsstedets bygg og tilstand
Bodde her 2 netter i september 2023
Svar fra Tierra den 9. okt. 2023
Thank you for your feedback. We're sorry to hear about your recent experience. This does not reflect the standards of service that our customers deserve. I hope you will give us a chance in the future to provide you with the exceptional experience we strive to provide.

10/10 – Utmerket

Tina og Manassas

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i august 2023
Svar fra Tierra den 9. okt. 2023
Thank you so much for your 5-star review. We are delighted to hear that you had a positive experience with us at the Ramada Plaza. We hope you will visit us soon.

4/10 – Dårlig

Amanda

Reiste med en gruppe
Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Gross and stinky
Old run down Ramada. I would never stay here again. Spend a couple bucks more and stay somewhere else.
Bodde her 1 natt i september 2023
Svar fra Tierra den 13. okt. 2023
Dear Reviewer, we’re sorry to hear that you had a negative experience at our hotel. We take cleanliness and comfort very seriously, and we apologize for falling short in these areas. We will investigate this further and take steps to improve our service.

4/10 – Dårlig

Leslie

Bodde her 2 netter i september 2023
Svar fra Tierra den 5. nov. 2023
Thank you for your feedback. We're very sorry to hear about your recent experience. This does not reflect the standard of service that our customers deserve. I hope we get the opportunity to welcome you back for a more positive experience in the future.

4/10 – Dårlig

Ashley

Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Water damage from flooding in all the rooms. Had to change rooms 3 times to avoid the awful smell.
Bodde her 1 natt i september 2023
Svar fra Tierra den 2. okt. 2023
Dear Ashley, We're sorry to hear that you had a negative experience at our hotel. We take cleanliness and comfort very seriously, the tropical storm heavily impacted and we apologize for our short comings as a result. I hope this doesn't deter you from future stays and we are given the opportunity to give you a better experience. Thank you again for your feedback.

2/10 – Forferdelig

Amanda

Reiste med en gruppe
Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Moved three times, first room the bedroom door wouldn’t open, next room after storm floor soak and air conditioner full of water. The last room the AC didn’t work made a clanking noise so loud that we could not run it. Left a day earlier just to find another hotel to get a good night sleep. Will never go to again.
Bodde her 4 netter i september 2023
Svar fra Tierra den 16. okt. 2023
Thank you for taking the time to provide valuable feedback about your experience. We regret that we did not meet your expectations and have shared your feedback with our team. We hope for the opportunity to welcome you and provide a better experience.

4/10 – Dårlig

Christine

Reiste med en gruppe
Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Our room was not clean. There was an old receipt in the bed sheets, mold on the ceiling and the temperature would not go below 75. The TV remote did not work.
Bodde her 1 natt i september 2023
Svar fra Tierra den 16. okt. 2023
Thank you for taking the time to provide valuable feedback about your stay. We apologize that your experience was less than ideal, and we hope you'll give us another chance to prove ourselves.

6/10 – Grei

Nicole

Likte ikke: Renhold og personale og service
Bodde her 1 natt i september 2023
Svar fra Tierra den 16. okt. 2023
Thank you for leaving a review. We're so glad you were able to visit us at the Ramada Plaza. Our team is always working to offer the best service to our guests. We hope you'll have a chance to come back soon.

4/10 – Dårlig

Karen

Reiste med familie
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Our non-smoking room clearly had a strong smoke smell, which the staff denied and refused to move us to a different room. The room was poorly cleaned. The TV remote had no batteries, and the cable was not connected. That problem was not resolved until the next day. We lost the cable later in the week as well which also took over a day to fix. And if I wanted to put my trash at the door I could have stayed at home! Property overall poorly maintained.
Bodde her 6 netter i september 2023
Svar fra Tierra den 20. okt. 2023
Thank you for bringing these concerns to our attention. We regret that your experience did not meet standards and have shared your feedback with our staff for improvement. We hope to invite you back to the property to change your impression of us.

4/10 – Dårlig

Verifisert reisende

Reiste med familie
Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
Worst hotel experience I’ve ever had
Staff was rude at check in, cutting me off mid sentence as I was asking about parking by saying “…I’m not done speaking yet!” This was after they had stopped talking and were looking at the computer. Check in took about 15minutes even though there was no one in front of me; they were slow to address me and then stared at the computer for around ten minutes saying nothing while I stood there. Hotel was in disrepair, carpet torn and dirty, walls touched up with mismatched paint, holes in walls, elevators dirty, hallways reeked of pot smoke. Restaurant host told me I was better off going elsewhere d/t staff calling out - which was actually a good idea I’m guessing. Parking was non existent at hotel. Parked at garage across street which was so small I couldn’t drive the intended direction d/t the path being so impossibly small. Had to back up and pull forward several times at each turn just to make them in my regular sized truck. Wouldn’t recommend this place to anyone.
Bodde her 1 natt i september 2023
Svar fra Tierra den 23. okt. 2023
We are so sorry to hear about your unfortunate experience with our staff. We have shared your feedback with our team in order to improve in these areas. We hope to have the chance to welcome you back again.