Mr. Markus,we are sorry that your experience at our facility did not meet your expectations, however we would like to point out a couple of things inherent in the review you left:- The room you were assigned is fully compliant, every Hotel moreover is obliged by law to have a room with access for people with disabilities: for this reason there is no glass for the shower and the shower tray is without a step. It happens that, on full booking days, someone is assigned this room which, apart from the shower, is totally identical to all the other rooms in the Hotel.- The radiator, which you personally turned on, has no leakage problems but simply legally we are not allowed to turn on the heat before November. All the more so with 30 degrees outside temperature. That is why you saw a slight leak: it is the condensation created by the cold water.RegardsPalazzo Scamozzi

Dear Guest, it is unfair and insulting to receive a bad review on our hotel and staff from someone who never stayed at our Hotel. Our staff tried to contact you several times to know if you need to postpone your arrival (we are well aware of the flight cancellations) but we never received an answer from you or never received a call from expedia team. We hope that you will reconsider to remove your review because it's misleading for future guests. Palazzo Scamozzi Staff