Hoteller med parkering i Vest-Tokyo

«Arrived around 12 and were only staying one night, leaving early the next morning. The check in is at 3 and you are not able to use the facilities at the hotel before check in. We asked if we could use the roof top pool before check in, after some discussions we were allowed to use the pool from 1, but we had to pay an additional fee (5500 yen). We did not get any explanation why we had to wait one hour. We stayed at the pool for a few hours, there were no other guests there and we question why ...

«Front desk staff were polite but slightl indifferent, with the exception of one very kind staff member- Tang. She was vmvery attentive and kind. The 7th floor spa and the restaurant's staff were the reason why I gave this place 5 stars instead of 4. The entire restaurant staff made my stay delightful and warm. The food was simply but delightful. And there was one memorable elderly Japanese woman who made me feel just at home with her smiles and energetic conversation- despite not understanding ...