Dear Mr. Dag, unfortunately we don’t speak your language but we like to answer to all reviews anyway. Hotel Aurora is placed in an historical building, but it has been recently renovated according to the safety conditions requested from the security department of Italian’s authorities. In all websites and in many reviews done from several guests it is written that the lift is available from the 1st floor only. After your reservation on-line we have also sent you a private message with the room kind reserved and the lift information saying : Should you need more information please feel free to get contact with us any time. Our private confirmation is not a must but an extra care/help for costumers to understand what and where they have reserved. Unfortunately instead of replying to our e-mail before your arrival and clarify your doubts you have preferred to write a review with untrue information afterwards. All our rooms have opening windows and in web sites are visible all information such as pictures, size etc. The day you arrived it was early but after 15 minutes we let you in, having a free early check in and a cocktail drink offered to you on the terrace. Later all of you, first one room and then the second room asked to change room because you wanted to be on the 1st floor. We moved you and then asked if you were happy with the new rooms. You said YES, you went out of the hotel, and when you returned later on during the day asked to check out for free because one of you was not feeing well. (?) Free cancellation was not possible , in fact the rooms have not been be sold unfortunately. We are very sorry you have not been happy with our hotel but we hope our reply will help you to pay more attention when reserving next time. Best regards, The Direction

Dear Guest, thank you for choosing the Hotel Aurora for your stay in Verona, and also for such a brilliant evaluation. We are glad to know that your experience with us has been completely satisfactory. We do hope to welcome you back again! Kind regards, The Direction

Dear Mr. Tom, thank you for choosing the Hotel Aurora for your stay in Verona, and for giving us a great evaluation. We really are happy to know that you have enjoyed your stay. Please come and visit us again! Kind Regards, The Direction

Dear Mr Stale, thank you for staying with us and for your nice evaluation. We are happy that you have enjoyed your stay at the Hotel Aurora. Hoping to have the pleasure to welcome you back one day. Kind regards. The Direction

Dear Guest, thank you for such a marvelous valuation. Your satisfaction is also ours! We hope to have pleasure to welcome you back. Kind regards, The Direction

Dear Mr. Oddbjørn, unfortunately we don’t speak your language, but we would like to thank you for your kind feedback anyway. It is nice to know you have enjoyed your stay at the Hotel Aurora because of the service and kindness of our staff, the cleanness of our rooms and the position, which is in the hearth of the city centre. We are sorry to hear your complain about the coffee. Please consider we have more than one kind of coffee. We have guests coming from different parts of the world, and therefore with different tastes. If we would have known this we would have suggested you to try a different coffee. Close by there are many restaurants, some typical with steaks or other kinds of meat, but a menu is also available making the order. Thank you for being our guest. We hope to have the pleasure to welcome you back. Kind regards, The Direction

Dear Mr. André, sorry we do not speak your language unfortunataley, but we would like to thank you for your lovely feedback anyway. We are very pleased to know you have enjoyed the Hotel Aurora, because of the central position and the service. Please come and stay with us again! Kind regards, The Direction

Dear Mr. Eddy, unfortunately we don’t speak your language, but we would like to thank you for leaving a feedback behind. We are very happy to know you have enjoyed your stay at the Hotel Aurora. Thank you for being with us. We hope to have the pleasure to welcome you back on a future occasion. Kind regards, The Direction

Dear Client, thank you very much for such a high rating. When our guests are happy with their stay we are happy too!! Please come back and stay with us again. Kind regards, The Direction

Dear Mr. Levi, unfortunately we don’t speak your language, but we want to thank you anyway for your kind comment. We are pleased you have enjoyed your stay at the Hotel Aurora and loved in particular our terrace. We hope to have the pleasure to welcome you back! Kind regards. The Direction