Hello Teresa. We apologize for any inconvenience you may have experienced. Please contact us directly to discuss further on what exactly went wrong. Thank you.

Thank you for the perfect score!

Perfect score! Thank you for staying with us.

Perfect score! Thank you for staying with us.

Hello Robert, thank you for your feedback.

Thank you for the perfect score!

Thank you for your wonderful feedback Christen. We hope to see you back soon.

Hello Richard, we are very thankful for the perfect score. It is great to know that you enjoyed our location and easy access to both villages and bus stops. Thank you for staying with us.

Thank you for the wonderful feedback, Maria. Thank you for staying with us.

Thank you for your feedback, Steven. Thank you for staying with us.

Hello, Sean. Thank you for rating your stay. We hope hope to see you back soon.

Buenos días Juan Carlos Salgado, agrademos su estadía y quería aclarar que no existió un cargo extra.Al momento de hacer una reservación a través de un tercero en este caso Expedía los cargos se dividen en dos, expedía cobra el rate más impuestos y el resort fee es cobrado al momento del check in por la propiedad. Esa información también está detallada en su correo de confirmación y en la página web de Expedia antes de confirmar su reservación.Evergreen lodge at vail esta localizado en vail y esta área es un resort y muchas otras propiedades en vail también suman un resort fee más otros cargos adicionales como estacionamiento. El resort fee que pago incluye estacionamiento para un vehículo, Wi-fi, servicio de housekeeping diario y amenidades. Si tiene alguna pregunta no dude en contactarnos directamente.

Thank you for your feedback Nancy. Thank you for staying with us.

Hello Hector. We are not sure what went wrong, please contact us directly if you have any questions or concerns.

Perfect score! Thank you for staying with us.

Good morning Jesse. Thank you sharing your experience with us. We are an older hotel, one of the first here in Vail, with that being said we are constantly making upgrades in areas needed. We thank you for staying with us. We hope to see you back in the near future.

Thank you for the perfect score Michael!

Hello Beatriz, thank you for sharing your wonderful feedback. We are very happy to know that you and your family enjoyed your stay.

Hello Olivia, thank you for the perfect score!

Thank you for the wonderful feedback, Diana. Thank you for staying with us.

Hello Carlos, thank you for rating your stay. It seems like things did not go well during your stay but we are not sure what went wrong. If you can please contact us directly at your most convenient time to discuss any issues you may have experienced.Thank you for staying with us.

Hello Ronald, we appreciate you coming back to stay with us for a third time. Thank you for staying with us.

Hello Mieke. Thank you for your wonderful review.

Perfect score! Thank you for staying with us.

Hello Sean, we are not sure what went wrong during your stay. All of our staff speaks English as well as other languages. Please contact us directly to get more details.Thank you for staying with us.

Hello Laura, thank you for the wonderful and detailed review. We are very happy to know that everything went well and that you enjoyed your stay.Thank you for staying with us. We hope to see you back soon.

Hello Dulce Natalia Ahedo, thank you for your feedback.

Hello Howard, thank you for your feedback.

Hello Jennifer, thank you for taking the time to leave us a review. It is very great to hear that you enjoyed your stay, all of our staff works very hard to ensure our guests are well taken care of. Our location is perfect, easy access to both villages. Thank you for staying with us.

Perfect score! Thank you William.

Hello Christopher, our sincere apologies for the negative experience at the hotel. With the hospital expansion next door it can block a bit of the view yet you are still able to see the mountain on the background, the wonderful trails as people ski down. We are always happy to accommodate a different room on a higher floor. We hope everything else worked out for you. Thank you for staying with us.

Hello Peter, we apologize for the inconvenience you experience, it seems that there was a small plumbing issue that we have resolved. We will be addressing all your concerns.Thank you for staying with us.

Thank you for taking the time to share your experience with us. Gabriel has been with the company for many years, he is a wonderful staff member we are very lucky to have him as part of our team. We will make sure we let him know about your wonderful comment. We will look into the concerns you mentioned to better improve our guests experience.Thank you for staying with us, we hope to see you soon.

Hello Christian, we appreciate your feedback.Thank you for staying with us.

Hello Isabella, thank you for the wonderful feedback.Thank you for staying with us.

Perfect score! Thank you for staying with us.

Hello Eva, it is wonderful to hear about your positive experience at the hotel. We will go over your concerns with the housekeeping department to make sure this does not happen again.Thank you for staying with us.

Hello Jaime. Thank you for staying with us.

Thank you for the perfect score! We apologize for the bad experience at check in, we will talk to the staff member to make sure this does not happen again.

Perfect score! Thank you for staying with us.

Hello Jose, we appreciate your feedback. Thank you for staying with us.

Perfect score! Thank you for staying with us.

Thank you for your feedback Ana Laura. Thank you for staying with us.

Thank you for the perfect score!

Hello Naima, we apologize about the smell, it is a mix of the boiler room and fireplace that can, at times, emit a strong gas smell. We can assure there are no leaks and nothing to be worried about.Thank you for staying with us.

Hello Bryan, thank you for the wonderful feedback.