Eksteriør

Anmeldelser av Grand Mercure Vadodara Surya Palace Hotel

4.5 out of 5
Grand Mercure Vadodara Surya Palace Hotel
Sayajigunj, Opp. Parsi Agiary, Vadodara, Gujarat

Anmeldelser

7,8

Bra

Rangering på 10 − Utmerket. 23 av totalt 82 anmeldelser." "
Rangering på 8 − Bra. 30 av totalt 82 anmeldelser." "
Rangering på 6 − Grei. 21 av totalt 82 anmeldelser." "
Rangering på 4 − Dårlig. 6 av totalt 82 anmeldelser." "
Rangering på 2 − Forferdelig. 2 av totalt 82 anmeldelser." "

7,6/10

Renhold

8,2/10

Personale og service

7,2/10

Fasiliteter

7,4/10

Overnattingsstedets bygg og tilstand

8,0/10

Miljøvennlige løsninger

Anmeldelser

8/10 – Bra

Darshana

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i januar 2024

6/10 – Grei

Himanshu

Reiste med familie
Likte: Personale og service
Likte ikke: Renhold
We liked the location of the property as it was right in the center of the city. The things we didnt like about the room was the cleanliness (toilets were dirty & mosquitos in the room) & the breakfast buffet (we stayed for 5 nights but had the same breakfast variety every day).
Bodde her 6 netter i januar 2024

4/10 – Dårlig

surendra

Likte: Overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
no hand soap, towel, napkin or wash cloth in bathroom dirty sink, no safety bar in shower or toilet very foul smelling waterless common urinal in lobby entrance steps too narrow for safety
Bodde her 2 netter i januar 2024

10/10 – Utmerket

Pinkal

Bodde her 2 netter i januar 2024

6/10 – Grei

Rohit

Forretningsreisende, Reiste med familie
Likte: Fasiliteter
Proximity to my meeting
Bodde her 2 netter i januar 2024

6/10 – Grei

Tejinder

10/10 – Utmerket

PARAG og Seattle

Bodde her 1 natt i desember 2023

8/10 – Bra

Sameer

Likte: Overnattingsstedets bygg og tilstand
Good
Bodde her 2 netter i november 2023

8/10 – Bra

Pradip

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 4 netter i oktober 2023

6/10 – Grei

Piyal

Restaurant is good
Bodde her 2 netter i september 2023

6/10 – Grei

Hardik

Bodde her 4 netter i april 2023

10/10 – Utmerket

Verifisert reisende

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Excellent service
Extremely helpful and accommodating staff. All 3 of us had a pleasant stay for our business trip.
Nice local delights
Bodde her 1 natt i mars 2023

10/10 – Utmerket

ashish

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Pleasant stay
It was amazing the rooms were spacious
Bodde her 2 netter i februar 2023

10/10 – Utmerket

jignesh

Reiste med familie og små barn
Likte: Renhold, personale og service og fasiliteter
Wonderful stay
Bodde her 1 natt i januar 2023

6/10 – Grei

DINESH

Reiste med familie
Bodde her 2 netter i mars 2022

4/10 – Dårlig

Nikulkumar

Likte: Renhold og personale og service
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 3 netter i januar 2022

10/10 – Utmerket

Rahul

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i august 2021
Svar fra GM den 11. aug. 2021
Dear Guest, Thank you for your lovely review. I am glad that you enjoyed your visit here with us. Feedback and insights from our guests encourage and help us in our continued pursuit of exceeding guest expectation and achieving excellence – we cannot thank you enough for taking the time to share your experience with us. It was a pleasure to have you here with us - we look forward to welcoming you back at Grand Mercure Vadodara Surya Palace. Warm Regards, Prabal Srivastava General Manager

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I have been coming here more often than ever on this trip to India. This is perfect hotel for me because it has all five star amenities and cleanliness. As well it is very affordable compared to the other options and as good.
Bodde her 1 natt i mai 2021
Svar fra Bharat Gupta den 22. mai 2021
Dear Guest, We appreciate you sharing your experience with us. Thank you for your positive comments. I am continuously working with my team to ensure flawless service and offer a great experience for all our guests. We take pride in training our associates and it is very heart-warming to note that they have been able to “Exceed your Expectations”, which is the motto of our hotel. I look forward to welcoming you back to our hotel. Warm Regards Bharat Kumar Gupta Rooms Division Manager

10/10 – Utmerket

Verifisert reisende

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
E
Bodde her 1 natt i april 2021
Svar fra Bharat Gupta den 20. apr. 2021
Dear Guest, We appreciate you sharing your experience with us. Thank you for your positive comments. I am continuously working with my team to ensure flawless service and offer a great experience for all our guests. We take pride in training our associates and it is very heart-warming to note that they have been able to “Exceed your Expectations”, which is the motto of our hotel. I look forward to welcoming you back to our hotel. Warm Regards Bharat Kumar Gupta Rooms Division Manager

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i februar 2021
Svar fra Bharat Gupta den 26. mars 2021
Dear Guest, Thank you for your lovely review. I am glad that you enjoyed your stay with us. Feedback and insights from our guests encourage and help us in our continued pursuit of exceeding guest expectation and achieving excellence – we cannot thank you enough for taking the time to share your experience with us. It was a pleasure to have you stay with us - we look forward to welcoming you back at Grand Mercure Vadodara Surya Palace. Warm Regards, Bharat Kumar Gupta Rooms Division Manager

2/10 – Forferdelig

Rajesh

Reiste med familie
Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Stay here at your own risk.
Terrible.The 3rd bed was supposed to be a mattress on the floor.The room had not been sanitised as per protocol.Almost nothing was available in terms of food for dinner.Only 1 towel was provided for 3 pax.I stayed there since it was an Accor property.I think it needs to be delisted.
Bodde her 1 natt i november 2020
Svar fra RDM den 24. nov. 2020
Dear Guest, Thank you for taking your time in sharing your constructive feedback with us and I am truly sorry to hear that we came up short in providing you with a flawless and memorable stay during this occasion. I am extremely sadden that the shortcomings you experienced have understandably affected your impression of the hotel and I wish to extend my sincerest apologies for the inconveniences caused. Please be assured that your feedback is very important to us and I have taken the necessary steps to address the issues you have brought up with my team. I appreciate your feedback and I sincerely hope that the experience will not deter you from returning to Grand Mercure Vadodara Surya Palace in the not too distant future. Best regards, Bharat Kumar Gupta Rooms Division Manager

4/10 – Dårlig

Verifisert reisende

Reiste med familie
Likte: Overnattingsstedets bygg og tilstand og romkomfort
Likte ikke: Personale og service
Extremely bad service
Extremely bad service
Bodde her 1 natt i november 2020
Svar fra RDM den 24. nov. 2020
Dear Guest, Thank you for taking your time in sharing your constructive feedback with us and I am truly sorry to hear that we came up short in providing you with a flawless and memorable stay during this occasion. I am extremely sadden that the shortcomings you experienced have understandably affected your impression of the hotel and I wish to extend my sincerest apologies for the inconveniences caused. Please be assured that your feedback is very important to us and I have taken the necessary steps to address the issues you have brought up with my team. I appreciate your feedback and I sincerely hope that the experience will not deter you from returning to Grand Mercure Vadodara Surya Palace in the not too distant future. Best regards, Bharat Kumar Gupta Rooms Division Manager

6/10 – Grei

Trisha

Reiste med familie
Likte: Overnattingsstedets bygg og tilstand og romkomfort
Delayed room service
Bodde her 2 netter i november 2020
Svar fra RDM den 10. nov. 2020
Dear Guest, Thank you very much for taking the time to share such a wonderful review about your visit to us. I am delighted to read your comments about our hospitality. At Grand Mercure Vadodara Surya Palace, we believe that a hotel is more than a place to visit - it is a crafted, immersive experience designed by our associates who love what they do. That's why each moment of your visit to the hotel is personally choreographed to delight and inspire your journey so that you leave richer than when you arrived. It was a pleasure to have you visit with us. We eagerly look forward to welcoming you back. Warm Regards, Bharat Kumar Gupta Rooms Division Manager

10/10 – Utmerket

Verifisert reisende

Bodde her 4 netter i februar 2020
Svar fra Pramod Dashora den 24. feb. 2020
Dear Guest, Thank you for your lovely review. I am glad that you enjoyed your visit here with us. Feedback and insights from our guests encourage and help us in our continued pursuit of exceeding guest expectation and achieving excellence – we cannot thank you enough for taking the time to share your experience with us. It was a pleasure to have you here with us - we look forward to welcoming you back at Grand Mercure Vadodara Surya Palace. Warm Regards, Pramod Dashora General Manager

10/10 – Utmerket

Elisabeth

Likte: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
Très bonne adresse à Vadodara
Bodde her 1 natt i desember 2019
Svar fra Pramod Dashora den 4. jan. 2020
Dear Guest, Thank you for your lovely review. I am glad that you enjoyed your visit here with us. Feedback and insights from our guests encourage and help us in our continued pursuit of exceeding guest expectation and achieving excellence – we cannot thank you enough for taking the time to share your experience with us. It was a pleasure to have you here with us - we look forward to welcoming you back at Grand Mercure Vadodara Surya Palace. Warm Regards, Pramod Dashora General Manager

8/10 – Bra

Paul

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Very Good
Was here on business for 3 weeks so decided to upgrade to Exec room, glad I did, nice and spacious room with good shower. What makes this hotel though is the quality of food, would definitely recommend and will stay here again if working in area.
Bodde her 19 netter i november 2019
Svar fra Pramod Dashora den 23. des. 2019
Dear Guest, Thank you for your lovely review. I am glad that you enjoyed your visit here with us. Feedback and insights from our guests encourage and help us in our continued pursuit of exceeding guest expectation and achieving excellence – we cannot thank you enough for taking the time to share your experience with us. It was a pleasure to have you here with us - we look forward to welcoming you back at Grand Mercure Vadodara Surya Palace. Warm Regards, Pramod Dashora General Manager

2/10 – Forferdelig

Verifisert reisende

Reiste med familie
Likte ikke: Renhold og personale og service
Please save yourself from the miser and stay elsewhere. I’ve never experienced a very disgraceful stay during any of my travels. The reception was very unfriendly the rooms were not clean. To top it all we were given a downgraded to a 1 deluxe room even though we had paid for 2 executive rooms. I would strongly recommend staying at another hotel. Not worth to spend a single penny at this location.
Bodde her 6 netter i desember 2019
Svar fra GM- Pramod Dashora den 17. des. 2019
Dear Guest, Thank you for taking your time in sharing your constructive feedback with us and I am truly sorry to hear that we came up short in providing you with a flawless and memorable stay during this occasion. I am extremely sadden that the shortcomings you experienced have understandably affected your impression of the hotel and I wish to extend my sincerest apologies for the frustrations and inconveniences caused. It would be great if you can share your reservation details with me so i can look into it and address it to my team with the details. Rest be assured that your feedback is very important to us and I will take the necessary steps to address the issues you have brought up with me. I appreciate your feedback and I sincerely hope that the experience will not deter you from returning to Grand Mercure Vadodara Surya Palace in the not too distant future. Best regards, Pramod Dashora General Manager

6/10 – Grei

ksquard

Reiste med familie
Likte: Personale og service
property was in shopping hub, but location surrounding was poor. I also didn't like room category. Bathroom was extremely small and no shower only bathtub you take shower that was not convenient.
Bodde her 2 netter i november 2019
Svar fra GM- Pramod Dashora den 6. des. 2019
Dear Guest, Thank you for taking your time in sharing your constructive feedback with us and I am truly sorry to hear that we came up short in providing you with a flawless and memorable stay during this occasion. I am extremely sadden that the shortcomings you experienced have understandably affected your impression of the hotel and I wish to extend my sincerest apologies for the frustrations and inconveniences caused. Please be assured that your feedback is very important to us and I have taken the necessary steps to address the issues you have brought up with my team. I appreciate your feedback and I sincerely hope that the experience will not deter you from returning to Grand Mercure Vadodara Surya Palace in the not too distant future. Best regards, Pramod Dashora General Manager

10/10 – Utmerket

Sunil

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Good stay
Pleasant staff early check in and professionally managed. Good spread of breakfast right at 7 am good location.
Bodde her 1 natt i november 2019
Svar fra Pramod Dashora den 25. nov. 2019
Dear Guest, Thank you for your lovely review. I am glad that you enjoyed your visit here with us. Feedback and insights from our guests encourage and help us in our continued pursuit of exceeding guest expectation and achieving excellence – we cannot thank you enough for taking the time to share your experience with us. It was a pleasure to have you here with us - we look forward to welcoming you back at Grand Mercure Vadodara Surya Palace. Warm Regards, Pramod Dashora General Manager

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i oktober 2019
Svar fra GM den 31. okt. 2019
Dear Guest, Thank you for your lovely review. I am glad that you enjoyed your stay with us. Feedback and insights from our guests encourage and help us in our continued pursuit of exceeding guest expectation and achieving excellence – we cannot thank you enough for taking the time to share your experience with us. It was a pleasure to have you stay with us - we look forward to welcoming you back at Grand Mercure Vadodara Surya Palace. Warm Regards, Pramod Dashora General Manager

6/10 – Grei

Verifisert reisende

Forretningsreisende
Bodde her 1 natt i oktober 2019
Svar fra Pramod Dashora den 7. okt. 2019
Dear Guest, We appreciate you sharing your experience with us. Thank you for your positive comments. I am continuously working with my team to ensure flawless service and offer a great experience for all our guests. We take pride in training our associates and it is very heart-warming to note that they have been able to “Exceed your Expectations”, which is the motto of our hotel. I look forward to welcoming you back to our hotel. Warm Regards, Pramod Dashora General Manager

10/10 – Utmerket

Solo

Likte: Renhold og personale og service
The hotel is managed well. Room size is spacious. Service is excellent.
Bodde her 1 natt i september 2019
Svar fra GM den 28. sep. 2019
Dear Guest, Thank you for your lovely review. I am glad that you enjoyed your stay with us. Feedback and insights from our guests encourage and help us in our continued pursuit of exceeding guest expectation and achieving excellence – we cannot thank you enough for taking the time to share your experience with us. It was a pleasure to have you stay with us - we look forward to welcoming you back at Grand Mercure Vadodara Surya Palace. Warm Regards, Pramod Dashora General Manager

6/10 – Grei

Verifisert reisende

Likte ikke: Overnattingsstedets bygg og tilstand
So So
Middle level
Bodde her 2 netter i september 2019
Svar fra General Manager den 13. sep. 2019
Dear Guest, Thank you for taking your time in sharing your constructive feedback with us and I am truly sorry to hear that we came up short in providing you with a flawless and memorable stay during this occasion. I am extremely sadden that the shortcomings you experienced have understandably affected your impression of the hotel and I wish to extend my sincerest apologies for the frustrations and inconveniences caused. Please be assured that your feedback is very important to us and I have taken the necessary steps to address the issues you have brought up with my team. I appreciate your feedback and I sincerely hope that the experience will not deter you from returning to Grand Mercure Vadodara Surya Palace in the not too distant future. Best regards, Pramod Dashora General Manager

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 1 natt i august 2019
Svar fra Arish den 22. aug. 2019
Dear Guest, Many thanks for your positive review. We look forward to welcoming you back at the hotel.

10/10 – Utmerket

Dian

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 4 netter i august 2019
Svar fra Arish den 22. aug. 2019
Dear Dian, Thank you so much for a perfect review. We are really glad you enjoyed your stay with us. We do hope to see you soon again.

8/10 – Bra

Verifisert reisende

Bodde her 2 netter i juni 2019
Svar fra Arish den 3. juli 2019
Dear Guest, Many thanks for your positive review. We hope to see you soon again.

8/10 – Bra

Traveler505

Reiste med partner, Forretningsreisende
Likte: Personale og service
Outdated, small room, the location is not very safe around the hotel.
Bodde her 1 natt i juni 2019
Svar fra AM den 22. aug. 2019
Dear Guest, We thank you for your review. Our hotel is going under refurbishment soon and we hope to upgrade our facilities as soon as possible. We do hope to see you soon again. Regards,

10/10 – Utmerket

HEMANT

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
It was very nice !!!
Bodde her 1 natt i juni 2019
Svar fra Arish den 3. juli 2019
Dear Hemant, Thank you so much for your positive review. We are glad you enjoyed your stay. We do hope to see you soon again.

8/10 – Bra

Verifisert reisende

Forretningsreisende
Likte: Renhold og personale og service
Helpful and polite staff. Clean room. Fast room service.
Bodde her 1 natt i mars 2019
Svar fra GM den 22. aug. 2019
Dear Guest, Thank you for your lovely review. I am glad that you enjoyed your stay with us. Feedback and insights from our guests encourage and help us in our continued pursuit of exceeding guest expectation and achieving excellence – we cannot thank you enough for taking the time to share your experience with us. It was a pleasure to have you stay with us - we look forward to welcoming you back at Grand Mercure Vadodara Surya Palace. Warm Regards, Pramod Dashora General Manager

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service og romkomfort
Hotel was comfortable, but felt a bit old. Food was very good in the hotel. Nice area.
Bodde her 2 netter i januar 2019
Svar fra GM den 22. aug. 2019
Dear Guest, Thank you for your lovely review. I am glad that you enjoyed your stay with us. Feedback and insights from our guests encourage and help us in our continued pursuit of exceeding guest expectation and achieving excellence – we cannot thank you enough for taking the time to share your experience with us. It was a pleasure to have you stay with us - we look forward to welcoming you back at Grand Mercure Vadodara Surya Palace. Warm Regards, Pramod Dashora General Manager

4/10 – Dårlig

Verifisert reisende

Likte ikke: Overnattingsstedets bygg og tilstand og romkomfort
Room has no proper lighting. Room was not enough spacious.
Bodde her 2 netter i desember 2018
Svar fra GM den 22. aug. 2019
Dear Guest, Thank you for taking your time in sharing your constructive feedback with us and I am truly sorry to hear that we came up short in providing you with a flawless and memorable stay during this occasion. I am extremely sadden that the shortcomings you experienced have understandably affected your impression of the hotel and I wish to extend my sincerest apologies for the frustrations and inconveniences caused. Please be assured that your feedback is very important to us and I have taken the necessary steps to address the issues you have brought up with my team. I appreciate your feedback and I sincerely hope that the experience will not deter you from returning to Grand Mercure Vadodara Surya Palace in the not too distant future. Best regards, Pramod Dashora General Manager

8/10 – Bra

Verifisert reisende

Likte: Renhold og personale og service
Bodde her 4 netter i desember 2018
Svar fra GM den 22. aug. 2019
Dear Guest, Thank you for your lovely review. I am glad that you enjoyed your stay with us. Feedback and insights from our guests encourage and help us in our continued pursuit of exceeding guest expectation and achieving excellence – we cannot thank you enough for taking the time to share your experience with us. It was a pleasure to have you stay with us - we look forward to welcoming you back at Grand Mercure Vadodara Surya Palace. Warm Regards, Pramod Dashora General Manager

6/10 – Grei

Donald

Likte: Personale og service
Bodde her 2 netter i desember 2018
Svar fra GM den 22. aug. 2019
Dear Guest, Thank you for your lovely review. I am glad that you enjoyed your stay with us. Feedback and insights from our guests encourage and help us in our continued pursuit of exceeding guest expectation and achieving excellence – we cannot thank you enough for taking the time to share your experience with us. It was a pleasure to have you stay with us - we look forward to welcoming you back at Grand Mercure Vadodara Surya Palace. Warm Regards, Pramod Dashora General Manager

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 6 netter i november 2018
Svar fra GM den 22. aug. 2019
Dear Guest, Thank you for your lovely review. I am glad that you enjoyed your stay with us. Feedback and insights from our guests encourage and help us in our continued pursuit of exceeding guest expectation and achieving excellence – we cannot thank you enough for taking the time to share your experience with us. It was a pleasure to have you stay with us - we look forward to welcoming you back at Grand Mercure Vadodara Surya Palace. Warm Regards, Pramod Dashora General Manager

8/10 – Bra

Verifisert reisende

Bodde her 1 natt i november 2018
Svar fra GM den 22. aug. 2019
Dear Guest, Thank you for your lovely review. I am glad that you enjoyed your stay with us. Feedback and insights from our guests encourage and help us in our continued pursuit of exceeding guest expectation and achieving excellence – we cannot thank you enough for taking the time to share your experience with us. It was a pleasure to have you stay with us - we look forward to welcoming you back at Grand Mercure Vadodara Surya Palace. Warm Regards, Pramod Dashora General Manager

8/10 – Bra

Dave og San Diego, CA

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
The hotel's staff are fantastic, with great service regarding all matters, including complex reservations for group travel. The restaurant has an excellent breakfast buffet, there's a very good & affordable laundry service, all-hours room service, and a very nice exercise room with outdoor pool. My only serious complaints are (1) the hotel has a mosquito problem on the main floor (in the lobby and hotel) which I suspect might be due to doors being left open in the kitchen or elsewhere, and (2) the hotel has begun burning fairly strong incense on each floor. If you have an allergy to perfumes, as I do, you might find this a little nauseating. Overall, the hotel was excellent however, and a great value.
Bodde her 1 natt i september 2018
Svar fra GM den 22. aug. 2019
Dear Guest, Thank you for your lovely review. I am glad that you enjoyed your stay with us. Feedback and insights from our guests encourage and help us in our continued pursuit of exceeding guest expectation and achieving excellence – we cannot thank you enough for taking the time to share your experience with us. Thank you for sharing your concerns with us, we've made a note of it. Please accept my sincere apology for the same,we'll make sure your next visit to the hotel is defect free. It was a pleasure to have you stay with us - we look forward to welcoming you back at Grand Mercure Vadodara Surya Palace. Warm Regards, Pramod Dashora General Manager

6/10 – Grei

Verifisert reisende

Likte ikke: Renhold
Ok hotel
Stay was comfortable, staff was polite service little slow rooms inside looks little old
Bodde her 1 natt i august 2018
Svar fra Operation Manager den 8. sep. 2018
Dear Guest, Thank you for your lovely review. I am glad that you enjoyed your stay with us. Feedback and insights from our guests encourage and help us in our continued pursuit of exceeding guest expectation and achieving excellence – we cannot thank you enough for taking the time to share your experience with us. Your recognition means the world to our people. It was a pleasure to have you stay with us - we look forward to welcoming you back at Grand Mercure Vadodara Surya Palace. Warm Regards, Saumitra Chaturvedi Operation Manager

8/10 – Bra

joshi og Vadodara

Likte: Renhold og personale og service
nice hotel but does have some issues.
nice hotel, good location, great breakfast although Jain is very limited. room was too cold, only way was to turn AC off. one of the rooms had cold water and even though staff were notified they took 2 days to sort out. not acceptable in this day and age for this standard of hotel.
Bodde her 1 natt i august 2018
Svar fra General Manager den 1. sep. 2018
Dear Guest, Thank you for taking your time in sharing your constructive feedback with us and I am truly sorry to hear that we came up short in providing you with a flawless and memorable stay during this occasion. I am extremely sadden that the shortcomings you experienced have understandably affected your impression of the hotel and I wish to extend my sincerest apologies for the frustrations and inconveniences caused. Please be assured that your feedback is very important to us and I have taken the necessary steps to address the issues you have brought up with my team. I appreciate your feedback and I sincerely hope that the experience will not deter you from returning to Grand Mercure Vadodara Surya Palace in the not too distant future. Best regards, General Manager

8/10 – Bra

sugnesh og vadodara, india

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
nice hotel but some improvment needed
one of the rooms was without hot water and although staff were good to understand it took 3 days for them to sort out a room which was abit late but they did gave us complement laundry which we did. i did expect more from a mercure hotel but in all not a bad place at all.
Bodde her 4 netter i august 2018
Svar fra General Manager den 30. aug. 2018
Dear Guest, Thank you for your lovely review. I am glad that you enjoyed your stay with us. Feedback and insights from our guests encourage and help us in our continued pursuit of exceeding guest expectation and achieving excellence – we cannot thank you enough for taking the time to share your experience with us. Your recognition means the world to our people. Thank You for sharing your concerns with us, we have made a note of it and will ensure that your upcoming stay is defect free. It was a pleasure to have you stay with us - we look forward to welcoming you back at Grand Mercure Vadodara Surya Palace. Warm Regards, General Manager

6/10 – Grei

Nirmala

Likte: Personale og service
Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Cleanliness and comfort to be improved vastly. Washrooms are tiny cubby holes and not enough amenities provided. Service of staff at front desk and restaurant was good. Travel desk was of no help and the driver provided was most non-cooperative. TV was pathetic —-no news channels could be viewed. Only some very uninteresting movie channels provided.