Hoteller i Upper Lake

«Casino is clean but the rooms are pretty old. Stained carpets and chairs. Stains on the carpet in the elevator. Had noisy neighbors and the walls are pretty thin. They kept me up and then after finally getting to sleep they woke me up again at 4:00 am. We used to stop here a few times each year. Receiving a few free nights but mostly lay off coupons. But we’ve decided that from now on we will go 20 minutes further west and stay at Coyote Valley. Newer rooms, cleaner, quieter and they have ...

«Too our surprise this hotel was very clean and orderly. It's on Highway 20 but is back enough you couldn't hear the traffic very bad. We were surprised how clean the rooms and property were. We would stay again. Thank you for a pleasant stay.»

«Nice hotel, room was fine, staff was friendly and helpful and breakfast was good. The "Next door" restaurant was only so-so.»

«The description of this lodge/property is deceiving. Furthermore, the property is in dire need of maintenance and the room was in such an unacceptable condition that it wasn't safe to stay. We noticed a dead cockroach, lots of dirt, and a terrible stench. The desk clerk was extremely unprofessional, rude, and flippant regarding our concerns. We left in frustration in under an hour and had to struggle for days to finally get a resolution.»

«The room was updated, spacious and clean. It was conveniently located to the highway and to the downtown area. We were surprised at the quality for the price of the room. The staff was very friendly and helpful. Breakfast was adequate. We would stay here again.»

«Tv didn’t work.. maintenance and front desk girl tried to get it going, but nothing. Surely a chain of this size would have a spare tv to swap out for a defective one, but not the case here. Maintenance guy was helpful but couldn’t fix the issues. Front desk Lady was very nice and friendly, but the tv issue has me leaving a bad review, that’s on the owners of the property. Continental breakfast was poor at best, at least offer one hot protein item and a waffle maker instead of thawed eggs ...

«The staff were very friendly and helpful.»

«Roaches and bed sucked»

«After we checked in we had a couple of problems with the room. 1) TV remotes did not work, had to exchange them at the front desk. 2) No ice bucket in the room, we got one from housekeeping. 3) The ice machine on the second floor did not work, had to go back down to the 1st floor. 4) The phone did not work. We have stayed there in the past with no issues. Not sure we would stay there again.»

«Would be nice if they added coffee in the rooms. Also unfortunate they were not serving breakfast on this trip»

«My family and I love staying here :)»

«They were very nice and welcoming»

«It has always been a good motel for me I stay there to just relax»