Hoteller i Upper Lake

«Rooms were clean & staff very helpful»

«The setting on the lake were incredible, the rooms are pretty tired, and could use updating. They front desk lady gave me an upgrade which was very good. The front desk lady also charged me $4 extra because she said expedia doesnt pay their fees, not sure what that was all about but have never run into that issue before. »

«Nice hotel, room was fine, staff was friendly and helpful and breakfast was good. The "Next door" restaurant was only so-so.»

«Receptionist at desk very helpful. she got me checked in early with no issues. then in the morning after we checked out they provided assistance in getting our forgotten item in the room. it was brought down to lobby for us. very friendly and professional.»

«Absolutely disgusting. The so called non smoking room stunk of cigarettes so bad it was nauseating. I couldn't even spend the night.»

«The staff was friendly and helpful. However, I didn't think the room and property lived up to the 9.0 review. It was average and the shower was dirty. The rooms were not well insulated and I could hear the guests from the other rooms.»

«Everything was great!»

«Very friendly staff, clean room, decently comfortable beds, quiet place, easy to walk to breakfast. The pool was out of order, but that was mentioned at the time of booking, so not too big of a deal.»

«Everything about this place is great»

«Very clean everything was there that I needed.»

«Breakfast not great like other reviews had commented»

«The facility is rather new, very clean, and comfortable. The location isn’t the greatest but to have a kitchenette while on the road is definitely a plus. I’ve stayed at other ESA facilities further south on 101 and they get 1 Star reviews. This one is a good one!»

«We will definitely come back. I got what I expected: a clean room, great location at a reasonable price. Cons: Some towels had black stains, some of the furniture was oversize in the room and our mattress pad cover had stains on it. There definitely is some maintenance that could be done to improve the property. Pros: location location location! It was RIGHT on the lake but better: the Highlands Park was a quick walk and we caught 9 fish rather quickly (we are catch and release). The room was ...

«Where do I begin, property is so dirty. Spider webs everywhere, mosquitoes every where, we couldn't open our room door as it was full of mosquitoes. They were everywhere. This property is beautiful but very terribly kept. There are no cleanings being done to the room and its just disgusting. Bathrooms are terrible. Our bathrooms knob was broken and it had a note on it saying sorry I am broken hold me to turn the water on. Shower itself is so tiny that you get chlostrophobia. Just DON'T GO THERE. ...