Hoteller nær Upper Beaconsfield Nature Conservation Reserve

«The staff at this hotel need some basic customer service training. Young girl wearing glasses on reception continued working on her computer while we waited for a simple greeting and you could tell it was an effort for her to check us in. The lady with henna tattoos on departure was also rude and unfriendly. Hotel otherwise was nice. »

«Big room, excellent parking. Friendly and professional staff. Great value for money. Definitely stay again.»

«Greeted by manager who took lots of time to make recommendations for places to visit around Melbourne. The apartment was clean and well cared for. Met all of our expectations! Highly recommend. »

«Great customer service. More than adequate 👍»

«Greit for et par netter..Stedet trenger virkelig en oppgradering.»

«Room was not ready at the checkin time. So had to wait until 4pm. Not great when our stay was for a wedding. »

«wardrobe cupboard - mirror was cracked, not enough blankets, no floor towel for the bathroom. Door could not seal properly. No bathroom basin - (had to use kitchen sink)»

«Room is good but not cleaned properly. Compound looks unkept w/ plant path in front of rooms bare. Very easy parking and safe though and close to restaurants. Overall for quick stop it’s good.😊 »

«Overall pleasant for an old motel, modernising efforts have been made. It was the friendliness of the staff that made it great. What a solid asset. A little pricey booking thru app for what is, but I’ll be back soon and go direct. What, pool table and pokies. Space better spent but had a dabble. Thanks for the stay!! Sean (Edward)»

«We had a lovely time here. The room was gorgeous, everything was neat, clean and the bed very comfy. Locarion was good for all our activities. Will definitely be back »

«Clean wise no good,amenities are no good but there was called new manager name Emma she was helpful for cleaning our room and some amenities supplied, That’s makes us to stay happy.»

«The room is very clean, the staff is very friendly.»

«Older but room with all amenities needed for an overnight stay. Having a microwave & fridge was very handy. Clean & tidy & pretty quiet. All up no issues. »

«We booked a 2 bedroom apartment with twin beds in 1 room and whilst the hotel was agreeable to splitting a bed, it took over 24 hours to happen. The patio had all services on it (hot water system and 2 aircon motors, 1 of which was not for this room), and the aircon drain was direct onto the patio floor, so you could not use the patio except to stand in the middle of it on a mat that was placed on it for water reasons. The apartment was advertised to have aircon, but it was in the loungeroom ...

«Overall stay was pleasurable. Nice cottage and quiet surrounds. Just a few things- Lucky key box was already open as we weren’t sent a code or check-in details. Cobwebs and dust hanging from windows, ceilings and fan was an eyesore. In the accommodation folder says bacon, eggs and yogurts were supplied for breakfast, no yoghurts, and weren’t expecting Aldi packaged sliced ham instead of bacon and Aldi prima’s. No curtain to cover the window facing the loft bedroom which let the hot sun beam ...

«Going to start off by saying that when you advertise a cottage in the middle of peak summer then you should ensure that at the very least the aircon is working. The place felt like a furnace the moment we stepped in and when we switched on the aircon it was not working. I promptly messaged about it hoping someone would come and fix it next day. We were staying for 2 nights only. The first night was unbearable. Kids woke up in the middle of the night as the upstairs rooms were very very hot. So ...

«Staff went into my room when I was out the first night I was there some man was yelling and screaming for over 2 hours and the staff didn't do a thing about it and then he started again at 5.45am in the morning not a good stay»