Hoteller i University Heights

«This visit was a little disappointing. There was no soap in the room and the bathtub appeared that it hadn't been cleaned. I was told to park in front of the of the assigned room, but when I arrived there at 7 o'clock there was no space there.»

«Beautiful hotel with cute bar»

«Our room was so tidy and cozy and the staff were so kind and helpful. We will be sure to return on our next road trip!»

«Great bang for the buck. Sai, at the desk was affable efficient and professional»

«Had fun»

«I had a great stay at this property. It is an older hotel, but well-maintained.»

«Make sure to bring your own soap,shampoo,they dont want to give you much,this place is old,elevator is very slow.»

«Kool»

«Breakfasts were great»

«A good place to stay when visiting Mentor. The room I stayed in was clean, the bed was comfortable, the bathroom was clean, and amenities like fridge and microwave were there for us. The front desk staff member was friendly and helpful during check-in. There was complimentary continental breakfast included with the stay. »

«Stayed 2 nights on a family trip. The staff were all very friendly, our room was clean. The breakfast was pretty good too! I'd recommend staying here!»

«N»

«Staff was friendly, I would recommend this hotel.»

«Definitely run down. The Lobby gives a false impression. The hotel doors were dusty, not even sure how you manage that. The phone looked so gross, I wouldn’t touch it. The shower faucets were hard to turn and they were leaking when we walked in. It’s obvious no one has cleaned the shower grout or head. The pool area is run down, several parts of the carpet are duct taped together. Thank god we only stayed one night»

«All of the staff from the front desk to the housekeepers wete very accommodating to my family. I grew up in the next town o er but have lived out of state for 14.5 years. I have stayed at this property close to 20 times in the last 8 years of me visiting. I have come to know those who work there as well as they have come to know myself and my little family over the years. I will continue to choose this hotel over amd over again.»

«The cleaning lady never cleaned our room the entire 5 days stay. Good thing I bought stuff to clean my own room and my own extra towels. The front desk staff was nice.»

«Breakfast was basic but good. We had to leave early in the morning for appointments and then would come back for breakfast and to the room to nap. We requested that housekeeping refresh our room while we were out and they didn’t. Which wouldn’t have been a big deal if the front desk hadn’t assured us it wasn’t a problem and someone would make up the room, or having to hunt someone down for toilet paper, or trying to gather a weeks worth of trash in a teeny tiny bag. Oh, and the ice machine was ...

«The beds have a metal support under the mattress. The beds in the first room made a loud noise when just sitting down. The manager was very nice and understanding and got a new room for me. She will have maintenance correct the problem.»

«People were very nice working there. Room was a little run down»

«No clean»