Hoteller i Universal City

«Coffee in room. Better coffee in lobby. Staff should not move around coffee grinds with their bare hands as I witnessed. If staff say lobby will be unlocked at 6 am for coffee, juice, and granola bars, it should be.»

«no soap in dispenser in bath. Mold on walls in bath, esp around dispensers. Broken tile on bathroom floor. Minimal breakfast offerings.»

«Very pleasant stay»

«Clean room two comfortable queen beds with four pillows each. Large room with wifi desk for some business lots phone charging outlets. Will be back next year 😃»

«When we arrived to our room, the main door would not lock. Neither would the restroom door. The drawers were broken, and the sheets had stains. It was a very awful experience due to the deadlines, and I felt unsafe.»

«Liked: quiet, big room. Didn't like: odd odour in room, got locked out of our room and attendant was away from desk, hassled us about BW points because we booked through Expedia.»

«Great stay!»

«As always the Tru hotels are a good place to stay, myself and wife travel a lot and we like to stay at Tru because they offer a great value for what you paid, but lately we've noticing that the breakfast offerings have dropped in quality and variety. Besides that the hotel is good»

«Will be back»

«Aaah»

«Everything was very good. Clean and polite staff»

«Convenient to the park. Perks were good too. We’ll stay again»

«do not stay here . room was dirty . air conditioner didn't work. no water in the pool . they messed up on my reservation got cancelled and then they charged me more then expedia said i was going to be charged . the reservation desk didn't care . oh and construction is bad right here it's even hard to get to»

«Rooms bed so comfortable my wife and daughters loved them had a good time at the pool»

«Berna was amazing and such a huge help. The room was a pretty good size not to mention clean and the staff were nice as well. Loved the breakfast included that was offered and the pool was so nice.»