Hoteller i Universal City

«Coffee in room. Better coffee in lobby. Staff should not move around coffee grinds with their bare hands as I witnessed. If staff say lobby will be unlocked at 6 am for coffee, juice, and granola bars, it should be.»

«Mostly everything was pretty mid-range. It was fairly clean, nothing special... But it feels like the whole place could use a real deep clean. The staff was great, though. Decent breakfast as long as you get it before about 8am.»

«Pros: The room was spacious and clean. The staff were friendly. Cons: The shower did not work or it was not clear how to turn on the shower. The tub was stopped up and water sat and drained slowly all night after my impromptu bath. There was a leak in the bathroom and the floor was constantly wet near the toilet. The free breakfast was not much to talk about. The toaster wouldn't toast. I didn't even attempt the waffle maker. There was no juice/water set out and the only option was coffee.»

«Room did have a few loose hairs in the restroom. Pillows were too small for bed size. And bed always hard.»

«Room was spacious and clean»

«The room was very spacious for our family of 5. Everything was clean and comfortable. Staff was really nice and very helpful. We always have great experience with this hotel chain. Would recommend to others!»

«The first room they put us in was a little dirty, we asked to change and they handled it super professionally»

«Should have microwave oven in room.»

«Beautiful and very well decorated. Comfy beds. Works of art design. Great service»

«Beautiful view and very friendly staff!»

«The staff was very helpful. The breakfast was very good and the breakfast area was also well maintained»

«We had to bring in our own big blanket only a sheet on the bed but other than that we love our stay and will recommend and stay again. It is very convenient besides all the construction but not hotels fault for that.»

«Clean but a little dated»

«Great stay!»