Hoteller i Universal City

«Coffee in room. Better coffee in lobby. Staff should not move around coffee grinds with their bare hands as I witnessed. If staff say lobby will be unlocked at 6 am for coffee, juice, and granola bars, it should be.»

«The floor needed to be swept and mopped. Bedding was clean and bathroom was clean.»

«It was nice to have a separated bedroom. Great A/C to cool down. Plenty of space for an air mattress so the kids didn't have to share a fold out couch. Lots to do nearby.»

«We checked in on a Thurs afternoon and the staff member on duty at the front desk was great. He was very gracious and made us feel right at home. When our driver needed help locating the hotel due to construction going on, the staff member got on the phone and gave him directions. Other staff members for the rest of our stay were also very friendly and helpful. I enjoyed the waffles and yogurt for breakfast.»

«Everything was great love embassy suites»

«Super friendly and helpful»

«La alberca muy limpia, y en general ambiente muy agradable»

«I LOVED THIS LOCATION! Friendly staff and very clean!»

«The rooms and hotels were clean. The breakfast was sparse and there’s no on property fitness center»

«The hotel room was clean. But I was surprised that cleaning service was not offered in the three days we were there. Also there was not shampoo provided nor conditioner either. The rest was all good»

«The room was really nice and clean. Breakfast was refreshing and delicious. However, the gym is a disappointment, the AC wasn't working and the equipment was broken. No signage to warn guests about not using it. Other than that we had a great time.»

«Veldig fin bryllupsreise! Gode senger! God service »

«Veldig stort rom »

«Fresh breakfast every day, the bedroom was Clean and the staff very friendly y hablan español 10/10»

«We were there as a big group. The stay was great. Hotel and rooms were clean and well kept. The staff were amazing! Especially the front desk staff! Always helpful and interactive. Very friendly. Special shot out to Iris! She was amazing from day one till we left. Thank you! Also if you have the bonvoy membership you get access to Lifetime next door, great pools there.»

«Unfortunately, our stay was very disappointing. The customer service was poor from check-in to check-out, with staff showing little interest in addressing our concerns or providing a welcoming experience. The room was not clean upon arrival. We noticed dirty surfaces, an unclean bathroom, and overall poor housekeeping, which made us uncomfortable during our stay. For the price we paid, we expected a much higher standard of cleanliness and service.»

«Breakfast can be way better. Only had a few granola bars and coffee no juice or water for children we traveled with 2 young children and no iron in the room had to go ask for one staff friendly.»

«It was an over all nice stay. A small con was the area the elevators are was hot. Inside the elevators were hot. The breakfast that was offered was ok. Not bad, but not great. It did feel like there was drag racing outside the hotel. From 11:30pm -1:30am both nights we stayed. And loud upstairs neighbors. I had a hard time falling asleep due to all the noise. But other family members seemed to sleep ok. This is mostly being nit picky. So take how you want. (Did have the fire alarms go off, ...