Hoteller i Universal City

«Front desk staff was VERY kind and helpful. We had to keep making changes to our reservation to extend the number of days and the gentleman was so patient.»

«The hotel itself is satisfactory and well-maintained. Our room featured an exceptionally firm mattress, although it is uncertain whether this is a standard feature of all rooms. This preference is subjective, however. The staff’s demeanor appeared unfriendly, and there are posted signs instructing guests to maintain silence during specific hours, which I found rather unsettling. I am unable to comment on the breakfast service, as we did not partake in it during our stay. Nevertheless, the ...

«Literally, not one thing to complain about. Breakfast was fantastic!»

«Great job»

«Everything was great»

«The first room they put us in was a little dirty, we asked to change and they handled it super professionally»

«The staff was very helpful. The breakfast was very good and the breakfast area was also well maintained»

«Room was spacious and clean»

«My biggest gripe is the shower. Upon arrival we were given a Handicap room. The problem with the room was the shower fixture wasn't functioning properly. It needs to be fixed or replaced. Ps the toilet paper is subpar.»

«No lo recomiendo, lo que ves en las fotos no es cierto, cuando haces la reserva dice que el parque de agua está incluido y cuando llegas te dicen otra cosa, la habitación está horrible, muy desagradable, dice que es un resort y lo que parece es un motel.»

«Not a fan of only one entrance/exit.»

«The room was clean. The staff was very helpful. Breakfast was good. Handcap parking was near the front door and made it very easy to enter the inn.»

«Clean facility n friendly staff»

«Everything was great: the room was clean and spacious, good breakfast, kind staff, shuttle comes in timely manner. But the pool was dirty.»

«Very good»