We appreciate your comment, however your reservation does show that you did not stay at this location, therefore a "poor" rating is incorrect. Thank you.

Thank you for staying with us, we are glad that you enjoyed your stay with us we look forward to seeing you again. Mucho Gracias .

Thank you for your stay with us we are glad that you enjoyed your stay while you were here and had a chance to enjoy the indoor amenities.

Thank you for reaching out regarding your stay, we are sorry if you felt this way but no staff member in any way were treating you in this manner, we all tried our best to explain the pet fees and room charges since you checked in at 2.45am on 1 May for 2 nights, this reservation was pre-paid through Expedia so you would have paid directly to them and not the hotel. However we still apologize.

Thank you for being our guest and staying with us, we hope you had a wonderful stay while you stayed with us.

Thank you for comments and feedback regarding your reservation, we apologize that we as the hotel could not make changes to your room type due to availability but we did honor the reservation that Expedia had booked for you.

Thank you for being our guest and staying with us, we are glad that you had a great stay while you stayed with us.

Dear Veronica,Thank you for your feedback. We apologize that your recent stay did not meet your expectations.We hope to welcome you back soon and provide a better experience.

Thank you for staying with us, we appreciate your comments, we are certainly glad that the staff member could assist you with the luggage.

Thank you for your feedback, looking at reservation details the room that was booked was a 2 queen bed only and not with a sofa, we certainly apologize but this reservation was pre-paid through Expedia and not directly with the hotel.

Thank you for staying with us, we hope you had a great stay while you stayed with us, and hopefully had a chance to enjoy the amenities available on property.

Thank you for your stay with us, we are glad that you enjoyed your stay with us, we hope you enjoyed the local shopping and dining near the hotel.

Thank you for leaving a comment, we are glad that you had a great stay while you stayed with us, hopefully you had a chance to enjoy the indoor pool.

Thank you for comment, we are sorry if the unit was loud, but we hope you had a good stay while you stayed with us. Thank you again.

Thank you for your feedback regarding your stay, we are glad to know that you had a pleasant and enjoyable stay and we were able to meet your expectations in all areas.

Thank you for being our guest, we hope your stay was enjoyable and comfortable, hopefully you had a chance to enjoy the indoor heated pool.

Thank you for your review we hope you had a wonderful stay while you stayed with us.

Thank you for leaving a review with us, we are glad that your stay was perfect and you enjoyed the breakfast!

Thank you for your review, we appreciate you letting us know about your stay with us!

Thank you for review, we appreciate you staying with us we hope you had a wonderful stay with us.

Dear guest we are sorry that you had issues with the air conditioner , this is something we could have assisted with if you had contacted the front desk, this shower is a roll in shower and does not have a step up or down.

Thank you for your review, we appreciate you staying with us and we hope you had a wonderful stay while you were with us.

Thank you for being our guest, we hope you had a wonderful stay with us and enjoyed your stay hopefully you had a chance to enjoy the indoor heated pool.

Thank you firstly for staying with us and giving us a very detailed description of your stay right from the beginning to the end of your stay, we certainly appreciate all your feedback regarding your stay and look forward to seeing you again!

Thank you for being our guest and staying with us, we value your feedback and apologize for the elevator being out of service during your stay. We look forward to seeing you on your next visit to Tyler.

Thank you for staying with us, we appreciate your stay with us, glad that you enjoyed the location, service, restaurants and most importantly the room. Thank you again!

Thank you for being our guest with us, we hope you had a wonderful stay with us.

We appreciate your feedback and comments, we are glad that you enjoyed the indoor pool, and certainly apologize if other guests were too loud during your stay.

Thank you for your comments! We love to see our loyal guests return to our location, thank you for staying with us.

Thank you staying with us we hope you had a wonderful stay while you stayed with us, we appreciate your review.

Thank you for your comments and feedback, we are glad that you had great stay while you were here.

We apologize if things didn't go as planned, the front desk staff are always available for any assistance with any issues.

Thank you for being our valued guest and staying with us, we appreciate you being our repeat customer.

We are very sorry that your stay didn't go as you expected and we apologize for any inconvenience.

Thank you for staying with us, we appreciate your comments and feedbacks.

Dear Guest, we apologize if you were not happy with your stay, we will address these issues regarding your stay and will be in contact with you.

Thank you for being our guest, we are glad that you enjoyed the heated indoor pool!

Thank you for being a valuable guest with us, we hope you had a wonderful stay with, and had an opportunity to enjoy the indoor pool!

Thank you for your feedback regarding your stay with us, we appreciate your comments! We are glad that your stay was pleasant and enjoyable with us.

Thank you for staying with us, we hope you had an enjoyable stay while you were here. We appreciate your comments and feedback.

Thank you for staying with us, we hope you had a wonderful stay while you were here and had a chance to enjoy the indoor amenities.

Thank you for being our guest and staying with us, we sincerely appreciate your feedback, we hope you had a great stay while you were here!

We appreciate your stay with us, we hope you had a wonderful stay while you stayed with us.

We appreciate your stay and feedback regarding the staff, we hope you had a wonderful stay while you were here. Thank you.

Thank you for staying with us, we hope you had an enjoyable stay with us, we sincerely thank you for your feedback.

Thank you for feedback, we appreciate your concerns, we will see if we can can address the issue with smell of the pool.