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Anmeldelser av Mantra Twin Towns

4 out of 5
Mantra Twin Towns
Corner Griffith & Wharf Street, Tweed Heads, NSW

Anmeldelser

8,6

Utmerket

Rangering på 10 − Utmerket. 493 av totalt 1002 anmeldelser." "
Rangering på 8 − Bra. 333 av totalt 1002 anmeldelser." "
Rangering på 6 − Grei. 99 av totalt 1002 anmeldelser." "
Rangering på 4 − Dårlig. 48 av totalt 1002 anmeldelser." "
Rangering på 2 − Forferdelig. 29 av totalt 1002 anmeldelser." "

8,8/10

Renhold

8,8/10

Personale og service

8,6/10

Fasiliteter

8,4/10

Overnattingsstedets bygg og tilstand

8,0/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Ida Maria

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Fint, rent og sentralt
Veldig fint hotell med store rom. Veldig nært strendene i Coolangatta, som er et stort pluss! De pusset opp resepsjon og lobby-området når vi var der, men det merket vi lite til. Hyggelig personale og fine, rene rom. Anbefales!
Bodde her 3 netter i mars 2019

10/10 – Utmerket

Janice

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The rooms were lovely and very clean. There was a good range of restaurants and bars downstairs as part of the complex, as well as free basement parking. The hotel was also close to the other amenities in the resort. Look out for the free entertainment and it's worth getting a membership card at the start of your stay, to qualify for various discounts on drinks and meals.
Bodde her 6 netter i april 2024
Svar fra Natasha den 29. apr. 2024
Thank you for your 5* review

8/10 – Bra

Sandra

Likte: Renhold og overnattingsstedets bygg og tilstand
Bodde her 3 netter i april 2024
Svar fra Natasha den 29. apr. 2024
Thank you for your 5* review

6/10 – Grei

maralyn

Reiste med partner
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
We had a studio room in the Harbour side complex. The room was very small, i would have thought that for the price we paid, it would have been better set up.
Bodde her 2 netter i april 2024
Svar fra Natasha den 29. apr. 2024
Thank you for providing feedback on your stay.We hope you will visit again perhaps in one of our spacious apartments

6/10 – Grei

gerald

Reiste med partner
Likte ikke: Renhold
Property was not the same as pictures diplayed
Bodde her 6 netter i april 2024
Svar fra Natasha den 29. apr. 2024
Thank you for your feedback, we will review our online images to ensure they are correct

10/10 – Utmerket

Adrian

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Everything you organised for me was good standard For my budget and thanks for looking after your customers 🙏.
Bodde her 3 netter i april 2024
Svar fra Gordon Sharman den 16. apr. 2024
Thanks Adrian, We appreciate your feedback and for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!

8/10 – Bra

william

Bodde her 2 netter i april 2024

6/10 – Grei

Daniel

Likte: Renhold og personale og service
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
Great location for walkability to beach and lots of dining & shopping options. The time zone literally splits the property right in half, so your phone will often catch signals from one zone or the other. My room felt extremely old & dated and in need of renovation. If you're in the South tower it's a very long walk to the lobby/entry. There are no nice general public spaces to go other than the pool & restaurant. Close to airport is good. My room was billed as having a view, but it was only if you look far to one side you could see part of the harbor - but otherwise it was all ugly alleyways and rooftops, including loud garbage truck noise. Overall I would recommend paying more to get a better building - Mantra was not worth the cost savings.
Bodde her 2 netter i mars 2024
Svar fra Natasha den 2. apr. 2024
Thank you for providing feedback on your stay, we hope to have the opportunity to serve you better in the future

8/10 – Bra

Lorraine

Reiste med partner, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great location
Bodde her 3 netter i mars 2024
Svar fra Natasha den 2. apr. 2024
Thank you for your 5* Review

10/10 – Utmerket

kevin

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Stayed here many times and like to come back.
Bodde her 4 netter i mars 2024
Svar fra Natasha den 2. apr. 2024
Thank you for your 5* Review

8/10 – Bra

rochelle

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
nice
Bodde her 3 netter i desember 2023
Svar fra Natasha den 7. mars 2024
Thank you for your 5* review

8/10 – Bra

Roslyn

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 5 netter i januar 2024
Svar fra Natasha den 7. mars 2024
Thank you for your 5* review

10/10 – Utmerket

Beverly og Richmond

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
View of the beach and area.
Bodde her 7 netter i februar 2024
Svar fra Natasha den 7. mars 2024
Thank you for your 5* review

10/10 – Utmerket

Justin og Bassendean

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
.
Bodde her 2 netter i februar 2024
Svar fra Natasha den 7. mars 2024
Thank you for your 5* review

6/10 – Grei

Natascha

Reiste med partner
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
Very outdated, very poor aircon in the rooms, dirty carpets, and very limited amenities in the rooms in terms of towels, tissues, bins etc. I would not stay here again.
Bodde her 2 netter i februar 2024
Svar fra Natasha den 7. mars 2024
Thank you for your review, we will investigate the issues raised and work with the owners to refurb.

8/10 – Bra

Scott

Reiste med partner
Likte: Renhold
Housekeeping Not great. No refreshed milk and bed making very average !!!
Bodde her 2 netter i februar 2024
Svar fra Natasha den 7. mars 2024
thank you for sharing your concerns, we will raise these with the room attendants and provide more training to ensure our rooms are delivered to our Mantra Standard

8/10 – Bra

Kaye

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Our room was nice and we received a service every day. The view over the south side was great.
Bodde her 3 netter i februar 2024
Svar fra Natasha den 7. mars 2024
Thank you for your 5* review

8/10 – Bra

Robyn

Likte: Renhold
Bodde her 2 netter i februar 2024
Svar fra Natasha den 7. mars 2024
Thank you for your 5* review

10/10 – Utmerket

James

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
All good, very clean, excellent counter staff and nice and quite
Bodde her 1 natt i februar 2024
Svar fra Natasha den 7. mars 2024
Thank you for your 5* review

6/10 – Grei

Lee

The mantra was average here.
Bodde her 1 natt i februar 2024
Svar fra Natasha den 7. mars 2024
Thank you for your 5* review

10/10 – Utmerket

Elaine

Bodde her 10 netter i januar 2024
Svar fra Natasha den 2. apr. 2024
Thank you for your 5* Review

8/10 – Bra

Margot

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 5 netter i januar 2024
Svar fra Natasha den 7. mars 2024
Thank you for your 5* review

6/10 – Grei

Fiona

We had no water one day and no information about what was happening or why was filtered to guests - the queue at reception indicated many guests were impacted. An announcement of some sort should have been made given water supply is an essential service and guests should have been offered a complimentary breakfast or some sort of compensation. We will think twice before booking here again due to the lack of communication.
Bodde her 2 netter i januar 2024
Svar fra Natasha den 7. mars 2024
Thankyou for your feedback, we will take your feedback into consideration as we review our emergency response processes

8/10 – Bra

Suzanne

Reiste med partner
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Away from the hustle and bustle of the tourist areas. Close to restaurants and shows. Close to shops. All in walking distance
Bodde her 4 netter i januar 2024
Svar fra Natasha den 7. mars 2024
Thank you for your 5* review

8/10 – Bra

Matthew og Lara

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very nice hotel on the QLD/NSW border. Loved the pool in particular. Rooms very neat & clean
Bodde her 2 netter i januar 2024
Svar fra Natasha den 7. mars 2024
Thank you for your 5* review

10/10 – Utmerket

Ahmet

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Nice and clean beautiful view
Bodde her 1 natt i januar 2024
Svar fra Natasha den 7. mars 2024
Thank you for your 5* review

10/10 – Utmerket

Stephanie

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The room was very pleasant and the amenities and location was great. It was less desirable that we had 2 single beds pushed together to make our one bed and the right side of the bed closest to the window was saggy and not flat which caused my partner discomfort. I also reported to front desk that the vending machine inbetween reception and the tower we stayed at, took my $3.50 and did not give me my product, she advised a manager would ring me and I didn’t receive a call. Everything else was good
Bodde her 5 netter i desember 2023
Svar fra Natasha den 7. mars 2024
Thank you for your feedback, we will investigate the saggy bed and work to have it replaced, I'm sorry to hear our manager did not call you regarding the vending machine.We hope to welcome you back again

10/10 – Utmerket

Verifisert reisende

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i januar 2024
Svar fra Natasha den 7. mars 2024
Thank you for your 5* review

10/10 – Utmerket

Stephen

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Wonderful spot and great access to everything we wanted.
Bodde her 8 netter i januar 2024
Svar fra Natasha den 7. mars 2024
Thank you for your 5* review

6/10 – Grei

Kim

Water was cold when having a shower and the bed - mattress was uneven and uncomfortable to sleep on.
Bodde her 1 natt i januar 2024
Svar fra Natasha den 7. mars 2024
I'm sorry to hear your stay was not comfortable, we will investigate your mattress and hot water issue

10/10 – Utmerket

Robyn Edmunds

Bodde her 3 netter i januar 2024
Svar fra Natasha den 7. mars 2024
Thank you for your 5* review

8/10 – Bra

John

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Enjoyed our stay
Bodde her 1 natt i januar 2024
Svar fra Natasha den 7. mars 2024
Thank you for your 5* review

10/10 – Utmerket

Renata

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Very beautiful bedroom with a view of the ocean. Well located. Good structure. Restaurants inside. Clean.
Bodde her 4 netter i desember 2023
Svar fra Natasha den 7. mars 2024
Thank you for your 5* review

10/10 – Utmerket

Robyn

Bodde her 2 netter i januar 2024
Svar fra Natasha den 7. mars 2024
Thank you for your 5* review

2/10 – Forferdelig

Alison

Reiste med partner
Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
The staff including the manager were rude, arrogant , and treated us as they did another customer like trash. The whole place , especially the rooms were so poorly cleaned that if we had of had the extra money we would have forfeited our $289 plus $200 bond and stay elsewhere. We paid $200 bond but they said would be returned in about 3 days. It’s only been 2 days so we will see.
Bodde her 1 natt i januar 2024
Svar fra Natasha den 7. mars 2024
Thank you for providing feedback on your stay, I'm sorry to hear you did not feel welcomed at our hotel, we will work with our team to ensure all guests are treated well and investigate the housekeeping issues you raised.

10/10 – Utmerket

Adrian

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 5 netter i desember 2023
Svar fra Natasha den 7. mars 2024
Thank you for your 5* review

6/10 – Grei

David

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 4 netter i januar 2024
Svar fra Natasha den 7. mars 2024
Thank you for your 5* review

8/10 – Bra

Julianne

Bodde her 3 netter i desember 2023
Svar fra Natasha den 7. mars 2024
Thank you for your 5* review

10/10 – Utmerket

David

Reiste med familie
Likte: Fasiliteter
The service from Edwina at check in was very much appreciated
Bodde her 1 natt i januar 2024
Svar fra Natasha den 7. mars 2024
Thank you for your 5* reviewwe will pass your kind words onto Edwina

10/10 – Utmerket

Joan

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Such a great location to walk to the shopping centre and over the inside bridge to Twin Towns .We enjoyed using all the facilities e.g. mini golf, indoor and outdoor pools & spa and especially the buffet breakfast presented so well each morning.
Bodde her 2 netter i desember 2023
Svar fra Natasha den 7. mars 2024
Thank you for your 5* review

2/10 – Forferdelig

Amit

They asked me for a security deposit and said that i would get it back automatically when i check out. I have still not got it back after 8 days. Will give 4 stars only after i get my money back. Thanks.
Bodde her 1 natt i desember 2023
Svar fra Natasha den 7. mars 2024
Thank you for your review

10/10 – Utmerket

James

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Parking was confusing but I walked around and sorted it out
Bodde her 5 netter i desember 2023
Svar fra Natasha den 7. mars 2024
Thank you for your 5* review

10/10 – Utmerket

Sofia

Likte: Renhold
Bodde her 4 netter i desember 2023
Svar fra Natasha den 7. mars 2024
Thank you for your 5* review

8/10 – Bra

Stacey

Reiste med familie og små barn
We loved our stay here and will definitely return
Bodde her 5 netter i desember 2023
Svar fra Natasha den 7. mars 2024
Thank you for your 5* review

8/10 – Bra

Beverly og Richmond

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 6 netter i desember 2023
Svar fra Natasha den 7. mars 2024
Thank you for your 5* review

10/10 – Utmerket

grant

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i desember 2023

10/10 – Utmerket

KIM

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Amazing facilities - indoor and outdoor pool, gym, and close to beach
Bodde her 1 natt i desember 2023

6/10 – Grei

Fiona

Likte: Renhold og personale og service
The staff were all friendly and approachable. Location is great. The room I stayed in was definitely in need of an update. The bathroom was in good condition but all of the personal hygiene containers were empty. The sliding door was heavy and got stuck a few times and there is a leak from the balcony above on to mine that should be checked as it's causing cancer in the concrete. Overall, I had a great stay and would come back again and recommend it to friends.
Bodde her 3 netter i desember 2023

6/10 – Grei

LISA

Reiste med familie
The bathroom clearly needed a revamp with mould and filthy grout in the shower. The a/c return in the bathroom was very noisy too.
Bodde her 1 natt i desember 2023

10/10 – Utmerket

Penny

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 1 natt i desember 2023