Family Villa, 3 Bedrooms, Concierge Service (Villa Vainilla, private pool) | Oppholdsområde
Sjekk tilgjengelighet

Anmeldelser av Orchid House Tulum

3.5 out of 5
Orchid House Tulum
Aldea Zama, Calle Kinich Na, Tulum, QROO

Anmeldelser

9,2

Fantastisk

Rangering på 10 − Utmerket. 99 av totalt 131 anmeldelser." "
Rangering på 8 − Bra. 17 av totalt 131 anmeldelser." "
Rangering på 6 − Grei. 3 av totalt 131 anmeldelser." "
Rangering på 4 − Dårlig. 6 av totalt 131 anmeldelser." "
Rangering på 2 − Forferdelig. 6 av totalt 131 anmeldelser." "

9,4/10

Renhold

9,4/10

Personale og service

9,0/10

Fasiliteter

9,2/10

Overnattingsstedets bygg og tilstand

9,2/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Cindy og Denver

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Clean, friendly staff, beautiful!
Bodde her 4 netter i mai 2024
Svar fra Orchid House Tulum Jungle den 16. mai 2024
Hello dear guest, thank you for your opinion, it was a pleasure to have received you, we hope for your return soon, good wishes :)OHT

10/10 – Utmerket

Paul

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Unique garden hotel in a rainforest setting. Rooms are very comfortable and calming. The shower was great and the outdoor area had a private bath/mini pool, which we unfortunately didn't get to use. Food in the restaurant was very good as was the service.
Bodde her 1 natt i mai 2024
Svar fra Orchid House Tulum Jungle den 15. mai 2024
Dear Paul,We appreciate the time you took to evaluate your stay with us.We are pleased to know that your stay was satisfactory.We are committed to providing memorable experiences and we work every day to keep improving our service for our guests.We hope that on your next visit to the city, we will have the pleasure of serving you again.

8/10 – Bra

Ayleen

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Excellent staff that was very accommodating. Place was pretty and very clean. Area around was very safe.
Bodde her 5 netter i mai 2024
Svar fra Orchid House Tulum Jungle den 15. mai 2024
Dear Ayleen,We appreciate the time you took to evaluate your stay with us.We are pleased to know that your stay was satisfactory.We are committed to providing memorable experiences and we work every day to keepimproving our service for our guests.We hope that on your next visit to the city, we will have the pleasure of serving you again.

8/10 – Bra

Shaneureka

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I love the swim up bar pool. The water was warm and it was very relax and to be in the water and have drinks and appetizers.
Bodde her 6 netter i april 2024
Svar fra Orchid House Tulum Jungle den 11. mai 2024
Dear Shaneureka, We appreciate the time you took to evaluate your stay with us. We are pleased to know that your stay was satisfactory. We are committed to providing memorable experiences and work daily to keep improving our service for our guests. We hope that on your next visit to the city, we will have the pleasure of serving you again.

10/10 – Utmerket

Erika

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great Hotel!!! Thank you to all the lovely staff ❤️❤️❤️
Bodde her 5 netter i april 2024
Svar fra Orchid House Tulum Jungle den 4. mai 2024
Dear Erika,We appreciate the time you took to evaluate your stay with us.We are pleased to know that your stay was satisfactory.We are committed to providing memorable experiences and work daily to keep improving our service for our guests.We hope that on your next visit to the city we will have the pleasure of serving you again.

10/10 – Utmerket

Mathew Alexander

Reiste med partner, Reiste med familie
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Perfect! The staff was friendly and made us feel very welcome. Will definitely stay again!
Bodde her 6 netter i april 2024
Svar fra Orchid House Tulum Jungle den 25. apr. 2024
Thank you very much for your kind opinion, it will be a pleasure to welcome you again :)

10/10 – Utmerket

Yoko

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The environment was so peaceful and perfect. I enjoyed every moment.
Bodde her 1 natt i april 2024
Svar fra Orchid House Tulum Jungle den 10. apr. 2024
Dear Yoko,We appreciate the time you took to evaluate your stay with us.We are pleased to know that your stay was satisfactory.We will be happy to welcome you back!

10/10 – Utmerket

Dominyka

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Beautiful jungle home- clean, amazing staff and delicious food. Would stay again!
Bodde her 3 netter i mars 2024
Svar fra Orchid House Tulum Jungle den 3. apr. 2024
Hello Dear :)We appreciate the time you took to evaluate your stay with us.We are pleased to know that your stay was satisfactory.We are committed to providing memorable experiences and we work every day to keepimproving our service for our guests.We hope that on your next visit to the city we will have the pleasure of serving you again.

4/10 – Dårlig

Peter

Reiste med partner
Likte: Renhold
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
This was meant to be a birthday treat but certainly didn’t feel like it due to how inattentive the concierge was or how poor the amenities were for a “5 star hotel” (seems like a self appointed rating if I’m honest). We arrived to two large mosquitos in the room which we had to hunt down, and a dirty tub which we paid extra for and never got to use in the end. We didn’t notice how dirty the tub was until we tried to use it, so when we asked to get cleaned in a specific time, they failed to send someone whilst we were offsite so we could take advantage of it when we arrived back. (We couldn’t empty it ourselves and relied on the hotel staff to do it for us) Whilst cleaning the tub, it didn’t have a simple drain but required the use of a noisy pump to remove the water which inevitably broke & tripped the electricity of the entire hotel breaking the AC in the room… by this point we gave up waiting and had left to go to the beach as we were wasting our time with in this hotel that is in need of some serious refinement to get anywhere near 5 stars. When I highlighted this at check out, the hostess was largely unsympathetic and only interested in taking payment for the small elements of the mini bar we used (the coffee pods which every other hotel give for free were chargeable by the way!). And if she really wanted to make up for our less than favourable experience, could have comped the beer, single chocolate and two coffee pods that we used as a way to make it up to us.
Bodde her 2 netter i mars 2024
Svar fra Orchid House Tulum Jungle den 3. apr. 2024
Hello We appreciate the time you took to evaluate your stay with us.We deeply regret the negative experience you had during your stay and we are analyzingeach of the points commented in order to improve.We are working every day with our team members in order to achieve unique and favorableexperiences for each and every guest that stays with us.We regret the specific points that you mention to us such as the issue of the bathtub, I will share your opinion with the corresponding people to follow up on your observations and we hope that you will give us a new opportunity, we send you cordial greetings :)

10/10 – Utmerket

sintia

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mars 2024
Svar fra Orchid House Tulum Jungle den 2. apr. 2024
Dear Sintia, We appreciate the time you took to evaluate your stay with us.We are pleased to know that your stay was satisfactory.We hope that on your next visit to the city, we will have the pleasure of serving you again.

4/10 – Dårlig

ARGENTINA

Likte ikke: Overnattingsstedets bygg og tilstand
Y
Bodde her 3 netter i mars 2024
Svar fra Orchid House Tulum Jungle den 3. apr. 2024
Dear We appreciate the time you took to evaluate your stay with us.We deeply regret the negative experience you had, we will analyze each of the pointsPlease could you let us know the details of your experience.We are working every day with our team members in order to achieve unique and favorableexperiences for each of the guests who stay with us,A member of the team will contact you shortly to follow up with you.Sincerely

10/10 – Utmerket

kelsey

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We will be back!
Bodde her 4 netter i mars 2024
Svar fra Orchid House den 28. mars 2024
Thank you, it will be a pleasure to welcome you again :)

8/10 – Bra

JASMINE

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 3 netter i februar 2024
Svar fra Orchid House Tulum Jungle den 2. apr. 2024
Dear Jasmine, We appreciate the time you took to evaluate your stay with us.We are pleased to know that your stay was satisfactory.

8/10 – Bra

Paula

Reiste med partner
Likte: Personale og service og fasiliteter
We had a fantastic time at the Orchid Jungle. It's a stunning and unique hotel that we really enjoyed. However we were a little disappointed with the quality of the room, old taps and sinks and shower, the room felt a little tired. It was clean though just needs a little bit of updating! The price was fair! It's located in the new area of Tulum, which is very safe but at the time that we were there the area was under construction and a little hard to navigate (no street lights etc) and incredibly expensive restaurants. We'd recommend to go to the downtown area for food. What was amazing though was that you get free access to the Orchid Beach House which was stunning! Overall a solid four stars, we would come back!!! Thank you for a wonderful time. The staff is also very sweet and helpful.
Bodde her 5 netter i januar 2024
Svar fra Orchid House Tulum Jungle den 19. mars 2024
Dear Paula,We appreciate the time you took to evaluate your stay with us.

6/10 – Grei

Charles

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice hotel and rooms, loved the overall atmosphere and visually very impressive. Information received from staff was limited and missing key information which was a shame. Food and drinks quite overpriced and location requires a bike/ car/ use of taxis.
Bodde her 4 netter i februar 2024
Svar fra Orchid House Tulum Jungle den 19. mars 2024
Dear Charles,We appreciate the time you took to evaluate your stay with us.We are working every day with our team members to achieve unique and favorable experiences for every guest who stays with us.

10/10 – Utmerket

Aditi

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This property is in Zama - away from the Hotel Zone hustle, but only a few minutes drive which makes it a good choice. The restaurant of this property is one of the best restaurants in the entire Mexico. Even if you're not staying overnight, do stop by and have a meal.
Bodde her 2 netter i februar 2024
Svar fra Orchid House Tulum Jungle den 28. feb. 2024
Dear Aditi, We appreciate the time you took to evaluate your stay with us.We are pleased to know that your stay was satisfactory.We are committed to providing memorable experiences and we work every day to keep improving our service for our guests.We hope that on your next visit to the city, we will have the pleasure of serving you again.

10/10 – Utmerket

LORENA og San Diego

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The service has no comparison to other places we’ve been at. Employees seem to love the jobs. We got a room that looks like the gut of a whale. Unbelievable!!!!! The DESING of the place and food are just WOW!!!
Bodde her 1 natt i februar 2024
Svar fra Orchid House Tulum Jungle den 19. feb. 2024
Dear Lorena,Thank you very much for your kind words.We appreciate the time you took to evaluate your stay with us.We are pleased to know that your stay was satisfactory.We are committed to providing memorable experiences and we work every day to keepimproving our service for our guests.We hope that on your next visit to the city, we will have the pleasure of serving you again.

10/10 – Utmerket

Yuliya

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The hotel was a great choice for the price. Quiet, beautiful, and clean. It’s a bit far from downtown and the beach, so you’ll have to get a cab. The hotel restaurant was fantastic - the food was delicious and the staff was super nice. Will be happy to come back!
Bodde her 3 netter i februar 2024
Svar fra Orchid House Tulum Jungle den 19. feb. 2024
Dear Yuliya, We appreciate the time you took to evaluate your stay with us.We are pleased to know that your stay was satisfactory.We are committed to providing memorable experiences and we work every day to keepimproving our service for our guests.We hope that on your next visit to the city, we will have the pleasure of serving you again.

10/10 – Utmerket

David

Bodde her 1 natt i februar 2024
Svar fra Orchid House Tulum Jungle den 28. feb. 2024
Estimado David,Agradecemos el tiempo que tomó para poder evaluar su estadía con nosotros.Nos sentimos complacidos al saber que tu estadía fue satisfactoria.Estamos comprometidos en brindar experiencias memorables y trabajamos día con día paraseguir mejorando nuestro servicio a favor de nuestros huéspedesEsperamos que en tu próxima visita a la ciudad tengamos el gusto de poder servirte denuevo.

10/10 – Utmerket

Deborah

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Gorgeous boutique hotel! Very quiet and romantic setting. Staff was friendly and helpful during our stay. Rooms were very clean and well maintained. Our water did go out once, but besides that we had running hot water the rest of our trip. Drinks were amazing as well (shoutout to Antonio for being our favorite bartender in Tulum)!
Bodde her 3 netter i februar 2024
Svar fra Orchid House Jungle Tulum den 8. feb. 2024
Dear Deborah,We appreciate the time you took to evaluate your stay with us.We are pleased to know that your stay was satisfactory.We are committed to providing memorable experiences and we work every day to keepimproving our service for our guests.We hope that on your next visit to the city we will have the pleasure of serving you again.

8/10 – Bra

Colin George

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The property was very nice, didn’t receive the VIP upgrades
Bodde her 10 netter i januar 2024
Svar fra Orchid House Tulum Jungle den 28. feb. 2024
Dear George, We appreciate the time you took to evaluate your stay with us.We are pleased to know that your stay was satisfactory.We are committed to providing memorable experiences and we work every day to keepimproving our service for our guests.

8/10 – Bra

Marguerite

Reiste med partner
Likte: Renhold og personale og service
Likte ikke: Fasiliteter
Staff was fantastic! Rooms are great! Very comfortable beds, nice big shower. Overall the stay was great. I would recommend getting a scooter to rent if you’re staying here. Bikes tires were flat and they had a scooter to rent but only one helmet after they already told us that we could rent two bikes no problem. We still had an excellent stay here and would most definitely return if given the chance.
Bodde her 2 netter i januar 2024
Svar fra Orchid House Tulum Jungle den 16. feb. 2024
Dear Margarite,We appreciate the time you took to evaluate your stay with us.We are pleased to know that your stay was satisfactory.We are committed to providing memorable experiences and we work every day to keepimproving our service for our guests.We hope that on your next visit to the city, we will have the pleasure of serving you again.

10/10 – Utmerket

Theresa

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Everything was amazing! I can’t even say anything bad about this place. I definitely recommend and will come back!
Bodde her 3 netter i januar 2024
Svar fra Orchid House Tulum Jungle den 16. feb. 2024
Dear Theresa,We appreciate the time you took to evaluate your stay with us.We are pleased to know that your stay was satisfactory.We are committed to providing memorable experiences and we work every day to keepimproving our service for our guests.We hope that on your next visit to the city, we will have the pleasure of serving you again.

8/10 – Bra

chris

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Loved everything except the $extras! two drinks from the bar(two for ones!), two water bottles, and the coffee cost us almost $100 bucks US. It's the little things, you were afraid to use the shampoo because you might be charged.We set everything aside in the room that they could have added and didn't use it! a general store around the corner saved us many bucks!
Bodde her 5 netter i januar 2024
Svar fra Orchid House Tulum Jungle den 28. feb. 2024
Dear Chris,We appreciate the time you took to evaluate your stay with us.We are committed to providing memorable experiences and we work every day to keepimproving our service for our guests.

10/10 – Utmerket

Rose Ann

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i januar 2024
Svar fra Orchid House Jungle Tulum den 16. feb. 2024
Dear Rose,We appreciate the time you took to evaluate your stay with us.We are pleased to know that your stay was satisfactory.We hope that on your next visit to the city, we will have the pleasure of serving you again.

10/10 – Utmerket

Gabriela

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Beautiful hotel great service and staff. Also great location
Bodde her 1 natt i januar 2024
Svar fra Orchid House Tulum Jungle den 28. feb. 2024
Dear Gabriela,We appreciate the time you took to evaluate your stay with us.We are pleased to know that your stay was satisfactory.We are committed to providing memorable experiences and we work every day to keepimproving our service for our guests.We hope that on your next visit to the city, we will have the pleasure of serving you again.

10/10 – Utmerket

Gerardo De og Flower Mound

Reiste med familie, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 1 natt i januar 2024
Svar fra Orchid House Jungle Tulum den 16. feb. 2024
Estimado Gerardo, Agradecemos el tiempo que tomó para poder evaluar su estadía con nosotros.Nos sentimos complacidos al saber que tu estadía fue satisfactoria.Esperamos que en tu próxima visita a la ciudad tengamos el gusto de poder servirte denuevo.

2/10 – Forferdelig

Marc og Montréal

Reiste med partner
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Un gros non
Bodde her 3 netter i desember 2023
Svar fra Orchid House Jungle Tulum den 18. jan. 2024
Dear Marc We appreciate the time you took to evaluate your stay with us.We deeply regret the negative experience you had during your stay and we are analyzingeach of the points commented in order to improve.We are working every day with our team members in order to achieve unique and favorableexperiences for each and every guest who stays with us,A member of the team will contact you shortly to follow up with you.

10/10 – Utmerket

Alexandra

Bodde her 5 netter i januar 2024
Svar fra Orchid House Jungle Tulum den 16. feb. 2024
Dear Alexandra,We appreciate the time you took to evaluate your stay with us.We are pleased to know that your stay was satisfactory.We hope that on your next visit to the city, we will have the pleasure of serving you again.

8/10 – Bra

Luis-Justin

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 4 netter i desember 2023
Svar fra Orchid House Jungle Tulum den 16. feb. 2024
Dear Luis,We appreciate the time you took to evaluate your stay with us.We are pleased to know that your stay was satisfactory.We hope that on your next visit to the city, we will have the pleasure of serving you again.

10/10 – Utmerket

Junie

Reiste med familie
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Really nice and quiet place to stay. I enjoyed it
Bodde her 6 netter i desember 2023
Svar fra Orchid House Jungle Tulum den 16. feb. 2024
Dear Junie,We appreciate the time you took to evaluate your stay with us.We are pleased to know that your stay was satisfactory.We are committed to providing memorable experiences and we work every day to keepimproving our service for our guests.We hope that on your next visit to the city, we will have the pleasure of serving you again.

10/10 – Utmerket

Mioshus

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We loved the property, it was clean and very beautiful. We stayed in the room that was
Bodde her 3 netter i desember 2023
Svar fra Orchid House Jungle Tulum den 16. feb. 2024
Dear (guest)We appreciate the time you took to evaluate your stay with us.We are pleased to know that your stay was satisfactory.We are committed to providing memorable experiences and we work every day to keepimproving our service for our guests.We hope that on your next visit to the city, we will have the pleasure of serving you again.

8/10 – Bra

nazila

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The hotel was so beautiful and clean! The staff was so nice and helpful and my family and I had a wonderful time at the hotel! I recommend this unique hotel👌
Bodde her 4 netter i desember 2023
Svar fra Orchid House Jungle Tulum den 28. des. 2023
Dear Nazila,Thank you for your kind words,We appreciate the time you took to evaluate your stay with us.We are pleased to know that your stay was satisfactory.We are committed to providing memorable experiences and we work every day to keepimproving our service for our guests.We hope that on your next visit to the city, we will have the pleasure of serving you again.Kind regards.

10/10 – Utmerket

Michael

Bodde her 1 natt i desember 2023
Svar fra Orchid House Jungle Tulum den 16. feb. 2024
Dear Michael,We appreciate the time you took to evaluate your stay with us.We hope that on your next visit to the city, we will have the pleasure of serving you again.

10/10 – Utmerket

DANIEL

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Beautiful and peaceful hotel. Excellent food options and friendly service. Will definitely come back and recommend to friends.
Bodde her 3 netter i november 2023
Svar fra Orchid House Jungle Tulum den 30. nov. 2023
Dear Daniel, We appreciate the time you took to evaluate your stay with us.We are pleased to know that your stay was satisfactory.We are committed to providing memorable experiences and we work every day to keepimproving our service for our guests.We hope that on your next visit to the city we will have the pleasure of serving you again.

10/10 – Utmerket

Ashley

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Amazing stay! Made my bf’s birthday the best experience!
Bodde her 5 netter i september 2023
Svar fra Orchid House Tulum den 7. okt. 2023
Dear Ashley. We appreciate the time you took to evaluate your stay with us. We are pleased to know that your stay was satisfactory. We are committed to providing memorable experiences and we work every day to keep improving our service for our guests. We hope that on your next visit to the city, we will have the pleasure of serving you again.

10/10 – Utmerket

Zlatka

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The Hotel was very beautiful and clean, we were already staying at a hotel but decided to book one night at Orchid House to relax with an extra vibe. And it had the most beautiful and relaxing vibe, I believe the hotel has only 12 rooms, which made it even better and very quiet. It felt as if we were the only ones there in the middle of the jungle. The check in was very professional and welcoming, we were served with drinks the moment we set down to check in. Staff was very nice and answered any questions we had! After check in was completed we were taken to our room and shown all the room functions. Even tho it was only one night but it made us feel so comfortable and relaxed! Because we had to rush the next morning and couldn’t stay for Brunch they still took us up too to the Nest and allowed us to take photos. Check out was just as professional and kind as check in. The staff was super kind and friendly. Would highly recommend this place and stay there again! Love 💙
Bodde her 1 natt i september 2023
Svar fra Orchid House Tulum den 27. okt. 2023
Dear Zlatka.We appreciate the time you took to evaluate your stay with us.We are pleased to know that your stay was satisfactory.We are committed to providing memorable experiences and we work every day to continueimproving our service to our guests.We hope that on your next visit to the city, we will have the pleasure of serving you again.

10/10 – Utmerket

Jeanette Mildred

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very beautiful property. Loved all the plants. Very clean and friendly staff.
Bodde her 2 netter i september 2023
Svar fra Orchid House Tulum den 18. sep. 2023
Dear Jeanette,We appreciate the time you took to evaluate your stay with us.We are pleased to know that your stay was satisfactory.We are committed to providing memorable experiences and we work every day to keepimproving our service for our guests.We hope that on your next visit to the city we will have the pleasure of serving you again.

10/10 – Utmerket

Lucia

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 4 netter i august 2023
Svar fra Orchid House Tulum den 22. sep. 2023
Estimada Lucia,Agradecemos el tiempo que tomó para poder evaluar su estadía con nosotros.Nos sentimos complacidos al saber que tu estadía fue satisfactoria.Estamos comprometidos en brindar experiencias memorables y trabajamos día con día paraseguir mejorando nuestro servicio a favor de nuestros huéspedesEsperamos que en tu próxima visita a la ciudad tengamos el gusto de poder servirte denuevo

8/10 – Bra

Justin

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Beautiful property, staff were great and helpful, and the food was delicious!
Bodde her 5 netter i juli 2023
Svar fra Orchid House Tulum den 13. juli 2023
Dear Justin,Thank you very much for your comment, it is our pleasure to offer the best possible service to our guests and we are pleased that this commitment was reflected in your visit.We hope to see you soon again at Orchid House.Regards,

10/10 – Utmerket

Quenisha Davis

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Our stay at the Orchid House was top notch. The Swim up bar and restaurant are a 5-star experience. The property is absolutely stunning. The concierge service was responsive and helpful. You can’t go wrong staying at this location.
Bodde her 4 netter i mai 2023
Svar fra Orchid House Tulum den 9. mai 2023
Dear Quenisha,Thank you for your invaluable comment, we are very happy that you had a wonderful experience and that you liked our property, especially the Mexican food :)We hope to see you again soon at Orchid House.Warmly,

10/10 – Utmerket

Marissa

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great location, beautiful property, and nice staff. Highly recommend!
Svar fra Orchid House Tulum den 9. mai 2023
Dear Marissa,Thank you very much for your kind comments, It means a lot to us to know that you appreciate our work to make your experience unforgettable. We hope you come back soon to Orchid House.

10/10 – Utmerket

anuradha

Bodde her 3 netter i april 2023
Svar fra Orchid House Tulum den 9. mai 2023
Dear Anuradha,Thank you very much for the review. We're at your service any time your need. We hope to see you soon at Orchid House again.Warmly,

10/10 – Utmerket

Juan

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Staff was very nice. This property is peaceful with lots of nature around. Would stay here again for sure.
Bodde her 4 netter i april 2023
Svar fra Orchid House Tulum den 9. mai 2023
Dear Juan, Thank you for sharing your positive review of our service. Comments like yours are valuable to members of our team and motivate us to continue providing excellent service.Regards,

10/10 – Utmerket

William

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very relaxing environment. Felt like it was raining every day when I woke up because of the waterfall in the downstairs pool. Very friendly staff. Close to all we needed.
Bodde her 4 netter i mars 2023
Svar fra Orchid House Tulum den 9. mai 2023
Dear William,Thank you for your kind comment, we are delighted that you enjoyed your stay with us.It is our pleasure to offer the best service to our guests. We hope to see you soon again.Regards

10/10 – Utmerket

Andrea

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The experience of stepping into the hotel was like walking into a jungle, but with all of the comforts of home. Every space was thoughtfully crafted, the staff were very kind and helpful, and our stay was perfectly relaxing.
Bodde her 2 netter i februar 2023

8/10 – Bra

Johnny

Reiste med partner
Likte: Personale og service og fasiliteter
Cute boutique hotel. Suite was beautiful. Hotel could use newer sheets. Stain on them. Even when they swapped them every day, still had different stain. Smelled clean. Maids even folded and organized our things one day. Extra bed comforters was rip/torn. Water wasn’t really hot. Toilet wasn’t flushing properly. Unfortunately for us they was doing construction right above us during our stay. They was fixing roof top eating. Food was ok. Massages were good. Staff was extremely nice and helpful. Little confusing driving in and out. Wrong turn and you hit dirt roads. Amazing Japanese restaurant .3 miles away walking distance. many eating area close by. Downtown Main Street was close. Close to beach. Would recommend. Overall decent for price we paid. Few Better spots close by. More expensive. Suite worth upgrade
Bodde her 3 netter i desember 2022

10/10 – Utmerket

Mario

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 4 netter i desember 2022

10/10 – Utmerket

Silvio

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Amazing hotel very clean and the people there were real helpful never had any issues will definitely use again amazing experience
Bodde her 3 netter i desember 2022

4/10 – Dårlig

Walter Roman

Reiste med familie
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I booked 1 room at Orchid beach house and a different room by accident at orchid house. The property managers were not willing to work with my family and I to have both rooms in one place and the rooms are not refundable. Rooms were a bit small. Staff was nice. No breakfast included and food was overpriced.
Bodde her 4 netter i september 2022