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Anmeldelser av Dreams Tulum Resort & Spa - All Inclusive

4.5 out of 5
Dreams Tulum Resort & Spa - All Inclusive
Carretera Chetumal Pto Juarez km 236.7, No. 1 Tankah Riviera Maya, Tulum, QROO

Anmeldelser

7,4

Bra

Rangering på 10 − Utmerket. 397 av totalt 1002 anmeldelser." "
Rangering på 8 − Bra. 213 av totalt 1002 anmeldelser." "
Rangering på 6 − Grei. 166 av totalt 1002 anmeldelser." "
Rangering på 4 − Dårlig. 108 av totalt 1002 anmeldelser." "
Rangering på 2 − Forferdelig. 118 av totalt 1002 anmeldelser." "

8,4/10

Renhold

8,2/10

Personale og service

7,6/10

Fasiliteter

7,8/10

Overnattingsstedets bygg og tilstand

8,0/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Stephen

Likte: Renhold, personale og service og romkomfort
Flott opphold, men trenger oppgradering!
Mange fantastiske ansatte som gir oss reisende en god opplevelse. Spesielt må servitøren Angel i restauranten Bordeux nevnes, meget trivelig og kompetent. Ellers er området ganske slitent og har behov for en oppgradering. F.eks. er det veldig mange solsenger som er ødelagte.
Bodde her 14 netter i februar 2023
Svar fra E-Concierge Seve den 18. apr. 2023
Kjære gjest.Takk for din anmeldelse, vi er glade for å vite at du likte oppholdet ditt på feriestedet vårt. Vi setter pris på dine konstruktive kommentarer.Vennlig hilsen.

10/10 – Utmerket

Enrique

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Best vacation so far. Definitely recommend this resort.
Bodde her 4 netter i mai 2024
Svar fra E-Concierge den 23. mai 2024
Dear guest. Thank you for sharing your feedback. We are glad your stay was as expected and that you had a good time at our resort. We look forward to your return. Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

10/10 – Utmerket

qiunitn

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Everyone was so nice! Clean facilities. My spa treatment with Ivan was amazing. I booked a second one the next day. They take their time with you.
Bodde her 3 netter i mai 2024
Svar fra E-Concierge den 21. mai 2024
Dear guest.Thank you for your review.We are glad you enjoyed your stay and that our facilities and service at the Spa were to your liking.We look forward to your return.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

6/10 – Grei

Eric

Reiste med familie og små barn, Reiste med familie
Likte: Renhold og personale og service
The property had nice pools and enough seating with umbrellas. We had to switch our room since the A/C didn’t get lower than 78 degrees in our original room. Check in time was not accurate either. We had to wait an extra hour for our room and that was with us bugging them to get a room, so they ended up giving us a different room since the original still wasn’t ready.
Bodde her 5 netter i mai 2024
Svar fra E-Concierge den 20. mai 2024
Dear guest.We thank you for sharing your review.We apologize for the inconvenience with the A/C in the room and for not having your room ready on time. We will take action to prevent these situations from happening again.We hope you give us a new opportunity to regain your trust.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

8/10 – Bra

Hussein

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We enjoyed our time there. As an all inclusive option, they do strive to be super friendly and cater to all our needs.
Bodde her 3 netter i mai 2024
Svar fra E-Concierge den 16. mai 2024
Dear guest.We thank you for your recent stay at Dreams Tulum Resort & Spa.We are thrilled that you enjoyed your stay, and that the service provided by our team exceeded your expectations.We look forward to your return.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

10/10 – Utmerket

Hamerling Blandon, Jorge

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Todo es perfecto.👌😍
Bodde her 5 netter i mai 2024
Svar fra E-Concierge den 14. mai 2024
Estimado Sr. Hamerling. Le agradecemos por publicar la reseña de su estancia a través de Expedia. Nos alegra que su estancia fue agradable y que cumplimos con sus expectativas. Esperamos darle la bienvenida muy pronto de nuevo. Sinceramente. Seve OyE-ConciergeDreams Tulum Resort & Spa

2/10 – Forferdelig

Ishaw

Likte: Renhold og personale og service
Bodde her 7 netter i mai 2024
Svar fra E-Concierge den 13. mai 2024
Dear guest.Thank you for submitting your review. We apologize that your experience did not meet your expectations.We hope you give us a new opportunity to regain your trust.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

4/10 – Dårlig

Raul

Reiste med partner
The property is beautiful! The front desk service is horrible. The food looks amazing but tastes like hospital food. The spa has limited availability. The stores are overpriced. Visit at your own risk or be able to stand your ground when asking staff to help you with mundain tasks. For all my LGBTQIA community, be adviced that this resort is not suppotive of anyone who is not binary. Look at the dresscode which is NOT gender equal. Unless something changes I wouldn't recommend this resort at this time.
Bodde her 4 netter i mai 2024
Svar fra E-Concierge den 11. mai 2024
Dear guest.Thanks for your feedback.We have reviewed your observations with our area management, we will take action to reverse them.We hope you give us a new opportunity to regain your trust.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

6/10 – Grei

Dusko

Reiste med en gruppe
Likte: Renhold og personale og service
Stayed 6 days for a wedding. Pros. -lots of activities and staff make it fun. -food was decent. -grounds are really cool. -friendly staff. -great wedding location. Cons. - Rooms need work. Bed was broken and overall room had a good view just very dated. -not all restaurants follow the schedule in the app. -preferred service. Told we were based on the calls to check in, come to find out we weren’t. -drink selection could have been better quality.
Bodde her 5 netter i april 2024
Svar fra E-Concierge den 6. mai 2024
Dear guest.Thanks for sharing your feedback.We apologize for not meeting your expectations. Your feedback is valuable to us, and we will use it to improve.We hope you will consider another stay at our resort and have the opportunity to regain your trust.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

10/10 – Utmerket

William van og New York

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great stay nice property!
Bodde her 4 netter i april 2024
Svar fra E-Concierge den 6. mai 2024
Dear guest.Thank you for sharing your review through Expedia.We are glad your stay was pleasant and our facilities met your expectations.We look forward to your return.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

6/10 – Grei

Carmelo

Reiste med partner
Likte: Renhold, personale og service og fasiliteter
AC doesn’t work , we told front desk, guy came 5 times , AC didn’t work the entire week. Expensive hotel, not worth it.
Bodde her 6 netter i april 2024
Svar fra E-Concierge den 2. mai 2024
Dear guest.We apologize for the malfunctioning air conditioning in your room. Your observations were shared directly with our maintenance manager to take action.We hope you give us a new opportunity to regain your trust.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

10/10 – Utmerket

Daniel

Bodde her 5 netter i april 2024
Svar fra E-Concierge den 23. mai 2024
Dear guest. Thank you for your positive rating. We look forward to your return. Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

4/10 – Dårlig

Stacyann Nakita

Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Bodde her 8 netter i april 2024
Svar fra E-Concierge den 2. mai 2024
Dear guest.Thank you for posting your review through Expedia.We apologize for not fulfilling your expectations. We hope that you will visit us again, and we will do our best to earn back your trust.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

10/10 – Utmerket

Marco Antonio

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff.. At the beach Karen was amazing ,the service along with the human touch, and the same thing with Angel the waiter at the Patio Restaurant. Im definitely going back.
Bodde her 3 netter i april 2024
Svar fra E-Concierge den 1. mai 2024
Dear guest.Thank you for sharing your review of your experience at Dreams Tulum Resort & Spa.We are pleased that your stay was what you expected and that Karen and Angel stood out for the warm service they provided.We look forward to your return.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

2/10 – Forferdelig

Amanda

Reiste med familie
Likte: Personale og service
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
We have been here for 6 nights. The only good things about this resort are the staff at all of the restaurants/bars. We came here with family for a destination wedding. This resort was such a let down. Check in is at 3 pm but our room wasn’t ready until 5 pm. We arrived at 4 pm, and I previously notified the hotel of what time we would arrive, so we did not arrive early or unexpectedly. The rooms are in major need of an update. They feel and look dingy. Hardware is worn. Toilets are uncomfortably small in only some rooms. Full length mirror was clearly missing from its spot on the wall. Other family members complained that their mirror fell off the wall. There is a major issue with utilities. Power went out 4 times while we were here. One day, our water was shut off for 3 hours right before dinner time with no estimate for turning back on. You can smell sewage in some of the rooms. Other family members had the ceiling leak in their room. Others couldn’t shower without the shower flooding. I am concerned about food safety. Bags of frozen nuggets and burger patties at Barefoot Grill are left out in the open and not in a refrigerator. On our last night here, the schedule on the Hyatt resort app said there would be a mariachi show. There was no indication that to see the show, you need to purchase a bottle of alcohol, the cheapest being about 60 USD. This is absurd considering this is an all inclusive resort, and the show w
Bodde her 6 netter i april 2024
Svar fra E-Concierge den 25. apr. 2024
Dear guest.Thank you for posting your review.We apologize for not meeting your expectations. Based on your review, we understand that there are several issues that we can improve upon. We thank you for your feedback and want to assure you that your remarks were already addressed to the management involved.We hope you give us a new opportunity to regain your trust.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

6/10 – Grei

Dinesh

Reiste med familie og små barn, Reiste med familie, Reiste med en gruppe
Likte: Personale og service og fasiliteter
The bathroom was leaking from the ceiling for the full length of my trip. My room was not cleaned for two days straight. The drinks at all bars was watered down. Mosquitos was a big problem at the garden wedding ceremony.
Bodde her 4 netter i april 2024
Svar fra E-Concierge den 29. apr. 2024
Dear guest.Thank you for posting your feedback.We apologize for not meeting your expectations. We will take your remarks into account to improve.We hope you give us a new opportunity to regain your trust.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spaeconcierge.dretu@dreamsresorts.com

4/10 – Dårlig

Lorraine

Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i april 2024
Svar fra E-Concierge den 19. apr. 2024
Dear guest.Thank you for posting the rating of your stay at our resort.We are sorry that it was not the experience you expected, we apologize.We hope you will give us another chance to earn back your trust.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

10/10 – Utmerket

Lauren

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Loved it !
Bodde her 2 netter i april 2024
Svar fra E-Concierge den 15. apr. 2024
Dear guest.Thank you for sharing your review.We are glad for your positive rating.We look forward to your return.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

10/10 – Utmerket

Madison

Reiste med partner, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Everything was amazing at Dreams. We had the swim up room and it was excellent, with very attentive and kind staff. The resort itself is beautiful!
Bodde her 5 netter i april 2024
Svar fra E-Concierge den 13. apr. 2024
Dear guest.We thank you for publishing the review of your stay at Dreams Tulum Resort & Spa.We are glad that we met your expectations and that you highlighted the service our team provided you in your review.We look forward to your return.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

10/10 – Utmerket

YOLANDA MURGUIA

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice place. Great service. A good choice
Bodde her 5 netter i mars 2024
Svar fra E-Concierge den 6. apr. 2024
Dear guest.We thank you for posting the review of your stay at Dreams Tulum Resort & Spa.We are glad that we met your expectations.We look forward to your return.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

8/10 – Bra

Ingrid

Reiste med partner, Reiste med familie, Reiste med en gruppe
Likte: Fasiliteter
Excellent hygiene, very clean, and staff are very friendly .
Bodde her 5 netter i mars 2024
Svar fra E-Concierge den 1. apr. 2024
Dear guest.Thank you for posting your review of your stay at our resort.We are glad that you enjoyed your stay and that we met your expectations.We look forward to your return.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

10/10 – Utmerket

Diana Elizabeth og Ronkonkoma

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Dreams Tulum was amazing. We were treated like VIP with a separate check-in process that was quick and convenient and a welcome package (bottle, dessert and fresh fruits). The hotel has everything you need inside and it’s beautiful and well kept. The beach was okay as it wasn’t as clean but everything was perfect.
Bodde her 8 netter i mars 2024
Svar fra E-Concierge den 1. apr. 2024
Dear guest.Thank you for sharing your review of your stay at Dreams Tulum Resort & Spa.We are glad that your stay was pleasant and that from your arrival experience, we met your expectations.We look forward to your return.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

10/10 – Utmerket

Winter Victoria

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff and resort was amazing. Everyone was so kind and helpful, food was good, and it was just beautiful. Thank you!
Bodde her 4 netter i mars 2024
Svar fra E-Concierge den 5. apr. 2024
Dear guest.We thank you for posting the review of your stay at Dreams Tulum Resort & Spa.We are delighted you had a pleasant experience with our service, and we appreciate your positive review. Our team of chefs will be thrilled to know that they were able to meet your expectations with our gastronomic offerings. Thank you for choosing us, and we hope to serve you again soon.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

8/10 – Bra

Annette

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Our visit to Tulum was for the purpose of attending a wedding of some friends at the Resort. Among the positive points are the welcome when you arrive at the hotel, everything is very organized. They welcome you with a glass of Champagne and staff to guide you about the hotel. The hotel is very large but there is sufficient signage to reach the dining areas during the day and the specialty restaurants. The hotel has fantastic activities every day. It has 2 pools and beach access but the inconvenience is that if you don't get up early, you won't find anywhere to sit either at the pool or the beach. There are 2 open bars almost all day near the pools. The cleanliness and maintenance of the areas are very good. Negatives: When you arrive at the hotel, besides offering you champagne, someone quickly approaches you to offer you discounts in exchange for a 90-minute hotel tour and you have to waste time listening to them to tell them you don't want it. The discounts are useless because the prices of the services are so exorbitantly high that going to the Spa can cost you $600.00 and the discount is $150.00, just to give an example. The drinks at the bars are terrible, we ordered piña coladas and mojitos, and we couldn't drink them, they are watery and poorly prepared. We opted to order beer and whiskey on the rocks, as we were playing it safe. The food in the places where you could have breakfast and lunch during the day left much to be desired, although there was a lot of variety.
Bodde her 3 netter i mars 2024
Svar fra E-Concierge den 1. apr. 2024
Dear guest,Thank you for sharing your review of your experience at our resort.We appreciate your feedback on both the positive aspects of your experience and areas for improvement. We will consider your comments to enhance the quality of our drinks.We hope you will revisit us so we can show you our improvement.Sincerely.Seve OyElectronic conciergeDreams Tulum Resort & Spa

10/10 – Utmerket

Ignacio og Orizaba

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excelente personal muy amables y pacientes, William una persona muy atenta excelente capacitación para atención al cliente lo felicito
Bodde her 3 netter i mars 2024
Svar fra E-Concierge den 29. mars 2024
Estimado huésped. La agradecemos por compartir la reseña de su estancia en Dreams Tulum Resort & Spa. Nos alegra saber que cumplimos con sus expectativas, y que nuestro colega William ha causado una excelente impresión por el servicio que le brindó, nos aseguraremos de hacerle llegar su reseña. Esperamos nos visite muy pronto de nuevo. Sinceramente. Seve OyE-ConciergeDreams Tulum Resort & Spa

6/10 – Grei

Octavia M

Reiste med partner
Likte: Personale og service
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Attended this property for a friend's wedding. Beach Buttle: Gentlemen by the name of Salvador was a phenomenal attendant in the beach area! He made the beach experience fun! Conditions of the rooms were deplorable. 1st room, strong unbearable smell of sewage, bathroom shower door missing, room filty, entrance door did not close properly. The swim out pool was not clean when we arrived. 2nd room, filty: bed linen not clean, vomit on the glass of the bathroom enclosure and overall room conditions poor: room needed to be dust, swept and mopped. 1 light out in the bathroom. 2 housekeepers and a maintenance worker came to correct the condtions of the room and they did. Afterwards, we were assigned a housekeeper by the name of Silvio, she was great! She attended to all of our cleaning needs. She ensured the room was cleaned daily with fresh linens and towels. The food and drinks around the resort were subpar. The Coco Cafe area near the check in desk had better tasting pastry/food then the restaurants. Staff was courteous and friendly.
Bodde her 5 netter i mars 2024
Svar fra E-Concierge den 26. mars 2024
Dear guest.We thank you for posting your review of your stay at our resort.We are sorry for any inconvenience during your stay. We are glad that you noticed the effort our team put into improving the cleaning of your rooms.We will work to improve the aspects that marred your experience to prevent them from happening again.We hope you give us a new opportunity to regain your trust.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

2/10 – Forferdelig

Derrick

Bodde her 4 netter i mars 2024
Svar fra E-Concierge den 15. apr. 2024
Dear guest.Thank you for posting your review.We are sorry that your experience was not what you expected, we apologize.We hope you give us a new opportunity to regain your trust.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

10/10 – Utmerket

Karla Ivette Contreras

Reiste med partner
Likte: Renhold og fasiliteter
Everyone there was helpful, professional and knowledgeable.
Bodde her 4 netter i mars 2024
Svar fra E-Concierge den 26. mars 2024
Dear guest.We thank you for posting your review through Expedia.We are pleased that your stay was pleasant and that our service exceeded your expectations.We look forward to your return.Seve OyE-ConciergeDreams Tulum Resort & Spa

10/10 – Utmerket

carlos

Reiste med partner
Likte: Renhold
Likte ikke: Personale og service
Didn’t like the service in restaurants we waited a long time for service but (others) didn’t it one restaurant we went in we were the first one in and the last one served it happened multiple restaurants….
Bodde her 3 netter i mars 2024
Svar fra E-Concierge den 21. mars 2024
Dear guest.We thank you for your feedback.We apologize for the inconvenience caused during your visit to our restaurants. We have implemented measures to reduce wait times and improve the overall experience.We hope you choose us again for your next vacation.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

8/10 – Bra

Jacqueline E

Reiste med familie
Likte: Renhold, personale og service og fasiliteter
The shows and performances executed by the resort were wonderful. The accommodations and conveniences included in the all-inclusive, such as drinks, food, towels, seating, etc. all seemed plentiful as well. However, we really wish the quality of the food had been better. There were times when food served or sitting out was cold. The quality of the rooms could've been better as well. Our AC never seemed to cool down the room and the bathroom toilet wouldn't flush on occasion.
Bodde her 3 netter i mars 2024
Svar fra E-Concierge den 20. mars 2024
Dear guest.We thank you for sharing the feedback about your stay.We appreciate your feedback regarding your stay and will use it to improve our offerings, including the food, rooms, and A/C.We hope you choose us again for your next vacation.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

8/10 – Bra

Elvis Eduardo

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Es un hotel relativamente antiguo pero amenizado, limpieza, comida y personal super excel. ente
Bodde her 2 netter i mars 2024
Svar fra E-Concierge den 20. mars 2024
Estimado huésped. Le agradecemos por publicar la reseña de su estancia a través de Expedia. Nos alegra saber que su experiencia fue positiva y que destaca diversos aspectos de nuestro resort que superaron sus expectativas. Esperamos nos visite de nuevo muy pronto Sinceramente. Seve OyE-ConciergeDreams Tulum Resort & Spa

2/10 – Forferdelig

valerie og Ottawa

Reiste med familie
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Paid extra for preferred club room Ocean but the AC wasnt working well so we couldn't ope curtqins the whole time we were there. Beds uncomfortable and smelled. Food was not great. Ceiling leakes in one room. NOt worth the money we paid
Bodde her 7 netter i mars 2024
Svar fra E-Concierge den 20. mars 2024
Dear guestWe thank you for posting your review of your stay at our resort.We apologize for not meeting your expectations, for which we apologize. Your review will help us improve the aspects in which we failed you and that you describe in your review.We hope you will consider giving us a new opportunity to regain your trust.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

10/10 – Utmerket

Leonidas

Likte: Personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i mars 2024
Svar fra E-Concierge den 12. mars 2024
Dear guest.Thank you for rating your experience at Dreams Tulum Resort & Spa. We are glad you enjoyed your stay.We look forward to your return.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

8/10 – Bra

Arminda

Reiste med familie, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We were there 5 days and they only cleaned out room twice. We had to request extra towels because of that. The restaurants had a problem accommodating quests at dinner time. Extremely unorganized and unprepared for how many people need to eat dinner in the evenings. They didn’t take reservations and the wait time was over an hour at every restaurant. They only had a buffet available for dinner one of our nights. The rest of the nights we had to wait to eat. It was bad. The beach was as kept clean. The poolside grill was good. Drinks were good. The servers were always prompt. Never had any issues with them. The public restrooms were always clean. The staff was friendly. The entertainment wasn’t great. Just mediocre. However, they did have a silent disco one night that was super fun! We felt safe the entire time.
Bodde her 4 netter i februar 2024
Svar fra E-Concierge den 2. mars 2024
Dear guest.We thank you for sharing your review.We appreciate you mentioning the positive aspects of your experience, and we also welcome your constructive comments that will help us improve.We look forward to your next stay so that we can demonstrate our improvement. Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

10/10 – Utmerket

Monica

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 8 netter i februar 2024
Svar fra E-Concierge den 21. mars 2024
Dear guest.We thank you for positively evaluating your stay at our resort.We look forward to your return.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

10/10 – Utmerket

Alejo

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great place to relax and spend quality time with your love ones.
Bodde her 7 netter i februar 2024
Svar fra E-Concierge den 28. feb. 2024
Dear guest,Thank you for sharing your review of your stay at Dreams Tulum Resort & Spa.We are delighted that your stay was pleasant and that we met your expectations and those of your loved ones.We look forward to your return.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

4/10 – Dårlig

Jonathan

Bodde her 3 netter i desember 2023
Svar fra E-Concierge den 28. feb. 2024
Dear guest,Thanks for sharing your review.We apologize for the experience that did not meet your expectations.We hope you give us a new opportunity to regain your trust.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

4/10 – Dårlig

Jennifer De

Reiste med familie
Likte: Renhold og fasiliteter
The staff was so loud at night with the walkie talkies, the property was not quite at any point. We didn’t get much sleep from this and it was a very rude how the workers would deliver the food for others and just bang on the doors till they answered… it could have been 20 mins…
Bodde her 5 netter i februar 2024
Svar fra E-Concierge den 27. feb. 2024
Dear guest.We thank you for sharing your feedback.We apologize your stay did not meet your expectations and that you did not have the relaxing experience you deserved. We have thoroughly reviewed the issues you raised with our senior management. We will be taking appropriate measures to avoid such incidents in the future.We hope you give us a new opportunity to demonstrate our improvement.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

8/10 – Bra

Yavuz

Reiste med familie
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Some of the staff were mean - especially the one named “Ester”. Rest of the staff were great, very nice and friendly.
Bodde her 5 netter i februar 2024
Svar fra E-Concierge den 26. feb. 2024
Dear guest.Thank you for posting your review through Expedia.We appreciate your feedback about our team's attitude, and we apologize. We will do our best to improve this aspect.We hope you will choose our resort for your next vacaction. Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

10/10 – Utmerket

Elizabeth

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Overall an amazing hotel. Only downside is the slightly expensive taxi to Tulum!
Bodde her 5 netter i februar 2024
Svar fra E-Concierge den 22. feb. 2024
Dear guest.Thank you for posting your review of your stay at Dreams Tulum Resort & Spa.We are pleased to know that your experience was positive; we appreciate your feedback about the taxi price. We kindly inform you that there is public transportation outside our resort, the cost of the transfer is 2 USD per person one way approximately. We are sorry to hear that we did not inform you of this when you were home.We hope you choose us again for your next vacation.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

4/10 – Dårlig

Camila

Bodde her 6 netter i januar 2024
Svar fra E-Concierge den 20. mars 2024
Dear guest.We thank you for posting your review of your stay at our resort. We are sorry that it was not entirely positive.We hope you give us a new opportunity to regain your trust.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

10/10 – Utmerket

Richard og Indian Shores

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very clean and low key property.
Bodde her 5 netter i februar 2024
Svar fra E-Concierge den 22. feb. 2024
Dear guest.Thank you for posting your review of your stay at Dreams Tulum Resort & Spa.We are happy to know that we met your expectations.We look forward to your return.Seve OyE-ConciergeDreams Tulum Resort & Spa

2/10 – Forferdelig

Ariz A

Reiste med familie
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This property is owned by Hyatt. Don't believe the pictures on the website, it's not glamorous as they make it look. This resort is old and worn out, puts Hyatt to shame. If you have a physical disability, this is not the place for you. The service is terrible, they don't speak or understand English. Front desk is notorious for not answering or hanging up on you. Antonio and Leonardo need some serious customer service training. The food is subpar, unless you are eating at the seaside grill or barefoot grill. There's a funky smell on the property. If you order room service, be prepared to wait 45 mins to an hour. The bathroom has poor lighting. The toilets throughout the resort are stained and disgusting, you would be lucky if you're able to flush. It's been a big disappointment.
Bodde her 3 netter i januar 2024
Svar fra E-Concierge den 16. feb. 2024
Dear guest.We thank you for your feedback.We apologize for not meeting your expectations. Our senior management is aware of your observations and will take measures to improve where necessary.We hope you give us a new opportunity to regain your trust.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

4/10 – Dårlig

Shontell

Reiste med familie og små barn
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
The property is in desperate need of updates, and repairs. Very limited food options.
Bodde her 4 netter i januar 2024
Svar fra E-Concierge den 5. feb. 2024
Dear guest.Thank you for your review. We offer our apologies for not surpassing your expectations. We will take your constructive remarks into account to improve. We look forward to your return.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

6/10 – Grei

Fernando

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Facilities, and staff was super excellent. We have being in other resorts where they have a lot of activities at nights for entertainment. And Dreams Tulum Resort LIQUOR BRANDS are to poor, very, very, very low quality and the cheapest brands on the market.
Bodde her 4 netter i januar 2024
Svar fra E-Concierge den 30. jan. 2024
Dear guest.Thank you for posting your review of your experience at our resort.We thank you for highlighting our facilities and the service our team provided you.Thank you also for your constructive comments about the quality of the liquors. We will take your comments into account to improve this aspect.We hope you will consider our resort for another stay, so we can have an opportunity to show you our improvement.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

10/10 – Utmerket

Lori

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Fabulous property and great staff!
Bodde her 7 netter i januar 2024
Svar fra E-Concierge den 30. jan. 2024
Dear guest.Thanks for your review.We are glad to know that your stay was pleasant.We look forward to your return.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

10/10 – Utmerket

Sergio

Likte: Personale og service
Bodde her 4 netter i januar 2024
Svar fra E-Concierge den 30. jan. 2024
Dear guest.Thank you for posting a positive review of your stay.We look forward to your return.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

10/10 – Utmerket

Stephen

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The food at the World Cafe was varied but only lukewarm.
Bodde her 7 netter i januar 2024
Svar fra E-Concierge den 29. jan. 2024
Dear guest.We thank you for sharing your review of your stay at our resort.We appreciate your constructive feedback regarding the temperature of our buffet foods. We will take improvement actions to reverse this.We look forward to your return.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

8/10 – Bra

Daniel

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 7 netter i januar 2024
Svar fra E-Concierge den 20. mars 2024
Dear guest.We are glad that you rated your experience at our resort as positive.We look forward to your return.Sincerely.Seve OyConserje electrónicoDreams Tulum Resort & Spa

10/10 – Utmerket

Angel og spring

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice ! Chill
Bodde her 3 netter i januar 2024
Svar fra E-Concierge den 24. jan. 2024
Dear guest.We thank you for posting your review of your experience at Dreams Tulum Resort & Spa.We are glad to know that you enjoyed your stay at our resort.We look forward to your return.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa