Dear Lyndsy,Thank you very much for your nice review. I am really glad you enjoyed your stay with us. I hope to see you back soon.Regards,Annemarie RauchHotel ManagerBe Tulum

Dear Emanuela,I am deeply sorry to read that you did not have a good experience at Be Tulum. I will share your review with my team to verify what happened in your specific case and make the required adjustments to make sure does not happen again. The hotel does have room service every day from 7am until midnight.Kind Regards and again my apologies for the inconvenienceAnnemarie RauchHotel ManagerBe Tulum

Thank you for your feedbackI am sorry about the free upgrade, unfortunetly we did not have room availability while you where at the hotelHope to have you back soon.Regards,Annemarie RauchHotel ManagerBe Tulum

Dear Doron,Thank you very much for your feedback. I will share the review with my staff, specially our front desk supervisor.Hope to see you back soon!!Regards,Annemarie RauchHotel ManagerBe Tulum

Thank you for your feedback Anna. I am really glad you enjoyed your stay wit us.Hope to see you back soon!!Regards,Annemarie RauchHotel ManagerBe Tulum

Thank you very much Mirco for your review.Hope to see you back soon!

First of all, I want to apologize for the fact that your stay was not entirely to your liking. But I do think it is important to clarify a couple of things. The first thing I want to clarify is that the taxi drivers who are parked outside the hotel DO NOT have any agreement with us. It is a local cooperative or union regulated by the state's federal transportation laws. They propose their rates and approve them at their assembly. They have a tariff that you can ask them for before boarding any taxi. On the other hand, I am very sorry about your hearing aids, it would have really been a great help if you had reported their loss from the day you lost them and not two days later at the time of check out and without knowing for sure where you left themKind Regards,Annemarie RauchOperations ManagerBe Tulum

Hola Luis,Lamento mucho que consideres el costo de los taxis elevado. Lamentablemente el servicio de taxis no es parte de los servicios del hotel, sino es un servicio externo proveido por un sindicato de transportes locales que establece sus propias tarifas y el hotel no tiene ninguna ingerencia al respectoSaludos,Annemarie RauchGerente de OperacionesBe Tulum

Thank you very much for your review JudithHope to see you back.Regards,Annemarie RauchOperations ManagerBe Tulum

Dear Sandor,Thank you for taking the time to review your stay at Be Tulum.It is rewarding to see that our efforts are appreciated as we constantly work to exceed our guests’ expectations.We look forward to welcoming you soon to your home in Tulum!

Dear Ashley,Thank you for taking the time to review your stay at Be Tulum.It is rewarding to see that our efforts are appreciated as we constantly work to exceed our guests’ expectations.We look forward to welcoming you soon to your home in Tulum!

Thank you very much for your nice review. I will share it with my staff. They will be very happy to read that you have a fantastic time.Hope to see you back soon!!!Regards,Annemarie RauchOperations ManagerBe Tulum

Thank you Rachel. I am glad you enjoyed your stayHope to see you back soon!!!Regards,Annemarie RauchOperations ManagerBe Tulum

Dear Marianne,Thank you very much for your nice review. I will make sure to share it with Samantha, she will be thrilled.Hope to see you back soon!!Kind Regards,Annemarie RauchOperations ManagerBe Tulum

Dear Jarvis,Thank you very much for taking the time to provide us with feedback about your recent stay with us. I am really glad you enjoyed the hotel and its atmosphere.Hope to see you back very soon.Kind Regards,Annemarie RauchOperations Manager Be Tulum

Dear Hellois,We are very please that after your incident you where please with our response and enjoy the hotel and its service.Thank you for given us the oportunity to handle the issue.Hope to see you back in the future.Kind Regards,Annemarie RauchOperations ManagerBe Tulum

Hola Alejandro,Muchas gracias por tomarte el tiempo y compartirnos tu experiencia.Esperamos volver a tener el placer de tenerte en esta, tu casa prontoSaludos,Annemarie RauchGerente de OperacionesBe Tulum

Dear Jason,Thank you very much for taking the time and shared with details about your recent saty with us.I will share your comments with my staff. They will be very happy!!Hope to have the opportunity to host your stay in the near futureRegards,Annemarie RauchOperations ManagerBe Tulum

Liebe Anja,Vielen Dank für ihre Kommentare. Wir höffen Sie wiederzusehenViele Grüsse,Annemarie RauchOperations LeiterinBe Tulum

Dear Louis,Thank you for your rating.Hope to see you back soon.Kind Regards,Annemarie RauchOperations ManagerBe Tulum

Dear Jessica,Thank you very much for your rating.Hope to have you back soon!!Regards,Annemarie Rauch

Dear David,Thank you very much for your rating.Hope to see you back soonRegards,Annemarie RauchOperations ManagerBe Tulum

Estimada AleksandarMuchas gracias por tomarte el tiempo para comentar acerca de tu reciente experiencia con nosotros.Nos alegra saber que tu experiencia fue positiva y sobre todo nos alegra poder ser parte de tus recuerdos en el bello caribe mexicano.Esperamos con gusto a ser tus anfitriones nuevamente en un futuro cercano.

Estimada Noreliz,Muchas gracias por tomarte el tiempo para comentar acerca de tu reciente experiencia con nosotros.Nos alegra saber que tu experiencia fue positiva y sobre todo nos alegra poder ser parte de tus recuerdos en el bello caribe mexicano.Esperamos con gusto a ser tus anfitriones nuevamente en un futuro cercano.

Dear Shadan,We are glad to receive your comments about your recent experience in Be Tulum.We are pleased to have met your expectations during your recent visit and be part of your memorable moments in the Mexican Caribbean. We are happy to continue providing you with the high standards of service and comfort.We look forward to welcoming you soon to your home in Tulum.

Dear Guest,Thank you very much for taking your time to review your experience at Be Tulum, we are happy to know that must of your stay was smooth and enjoyable.The comments that you kindly exposed here will be taken into consideration hoping to reach a solution, we are very aware of that our guests are our best "eyes" and thanks to your feedback is that we can improve and provide a better service to our current and future guests.We hope to have the chance to host you again in the future!

Dear Cacilia,We are glad to receive your comments about your recent experience in Be Tulum.We are pleased to have met your expectations during your recent visit and be part of your memorable moments in the Mexican Caribbean. We are happy to continue providing you with the high standards of service and comfort.We look forward to welcoming you soon to your home in Tulum.

Dear Huseyin,We are glad to receive your comments about your recent experience in Be Tulum.We are pleased to have met your expectations during your recent visit and be part of your memorable moments in the Mexican Caribbean. We are happy to continue providing you with the high standards of service and comfort.We look forward to welcoming you soon to your home in Tulum.

Dear Thashnee,We are glad to receive your comments about your recent experience in Be Tulum.We are pleased to have met your expectations during your recent visit and be part of your memorable moments in the Mexican Caribbean. We are happy to continue providing you with the high standards of service and comfort.We look forward to welcoming you soon to your home in Tulum.

Dear Robert,Thank you for taking the time to review your stay at Be Tulum.It is rewarding to see that our efforts are appreciated as we constantly work to exceed our guests’ expectations.We look forward to welcoming you soon to your home in Tulum!

Dear Raymond,Thank you for taking the time to review your stay at Be Tulum.It is rewarding to see that our efforts are appreciated as we constantly work to exceed our guests’ expectations.We look forward to welcoming you soon to your home in Tulum!

Dear Juliette,We are glad to receive your comments about your recent experience in Be Tulum.We are pleased to have met your expectations during your recent visit and be part of your memorable moments in the Mexican Caribbean. We are happy to continue providing you with the high standards of service and comfort.We look forward to welcoming you soon to your home in Tulum.

Dear ArmandoWe are glad to receive your comments about your recent experience in Be Tulum.We are pleased to have met your expectations during your recent visit and be part of your memorable moments in the Mexican Caribbean. We are happy to continue providing you with the high standards of service and comfort.We look forward to welcoming you soon to your home in Tulum.

Dear CoralThank you for taking the time to post about our resort.We always strive to provide our guests with the highest satisfaction rates, and we regret not achieving this goal with you. Rest assured the behavior you describe is not encouraged nor promoted by Nomade Tulum. We appreciate your feedback, and we have already shared your comments with the appropriate channels so that our service improves.We hope that we have the opportunity to host you again in the future and change your mind about vacationing with us.