Familierom, 4 soverom (Casa de agua) | Terrasse/patio
Sjekk tilgjengelighet

Anmeldelser av Ana y Jose Hotel & Spa Tulum

4.5 out of 5
Ana y Jose Hotel & Spa Tulum
Carretera Tulum Boca Paila Km 7, Tulum, QROO

Anmeldelser

9,0

Fantastisk

Rangering på 10 − Utmerket. 117 av totalt 182 anmeldelser." "
Rangering på 8 − Bra. 43 av totalt 182 anmeldelser." "
Rangering på 6 − Grei. 11 av totalt 182 anmeldelser." "
Rangering på 4 − Dårlig. 6 av totalt 182 anmeldelser." "
Rangering på 2 − Forferdelig. 5 av totalt 182 anmeldelser." "

9,4/10

Renhold

9,2/10

Personale og service

9,0/10

Fasiliteter

9,2/10

Overnattingsstedets bygg og tilstand

9,2/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Øystein

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i februar 2022

8/10 – Bra

Nicklas og Kristiansand, Norway

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Fantastisk sted!
Helt perfekt beliggenhet på det fineste området av stranden!

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
V
Bodde her 2 netter i april 2024
Svar fra Ana y José Hotel & Beach Club Tulum den 24. apr. 2024
Hi Celiia, good day, thank you for share your review, we hope to see you soon. Greetings!

10/10 – Utmerket

David

Bodde her 4 netter i mars 2024
Svar fra Ana y José Hotel & Beach Club Tulum den 6. mai 2024
Hola David, gracias por compartir tu calificación de acuerdo a la experiencia en Ana y José Hotel, esperamos verte de nuevo muy pronto.

10/10 – Utmerket

MELO DE AYBAR

Bodde her 2 netter i mai 2023

2/10 – Forferdelig

Patricia Y

Reiste med partner
Likte: Renhold
Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
Local thief’s broke in to our room broke into the safe and stole all are money and jewelry We reported to the local police and hotel management have videos of the break in. The hotel have donde nothing for compensate our losses worst resort ever be aware.

10/10 – Utmerket

Jessica

Bodde her 2 netter i mai 2023

10/10 – Utmerket

Claudia

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Beautiful hotel
Beautiful hotel next to the beach.
Bodde her 1 natt i mai 2023

2/10 – Forferdelig

Priscilla

Bodde her 3 netter i april 2023

10/10 – Utmerket

Domenic

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
amazing stay and service
Bodde her 2 netter i april 2023

2/10 – Forferdelig

Maries

Reiste med partner
Likte: Renhold og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
El hotel muy bonito en general y limpio. En la noche ingresa mucha luz a la habitación (muy mal)
Svar fra Cairo Morales. Directora de Ventas den 13. mars 2023
Hola Maries, Lamentamos mucho que hayas tenido esta experiencia en el hotel. Desafortunadamente tu estadía solo fue de una noche, nos gustaría que nos dieras la oportunidad de hacerlo diferente. Espero que nos dejes servirte de nuevo y demostrarte que podemos hacerlo mejor.

4/10 – Dårlig

David og Vancouver

Reiste med partner
Likte: Renhold
Likte ikke: Personale og service
Like everything in Tulum…. Massively overpriced and you are only viewed as a money extraction opportunity. This is a 2.5 star hotel with a few cute touches. If the room was a third of the price I’d give it a 5 star rating, but at what we paid, and how they continued to treat us as an ATM… I’m disgusted. EVERYTHING is extra. You want in-room coffee at $800 nightly?-No! You pay! You want the room upgrade you were promised? No! You pay! You want anything other than bread and fruit for breakfast? No! You pay! You want WATER? No! You pay! Many of the staff were awesome! Truly we we’re treated well. The food is authentic and great, Rafael at the beach and front desk staff tried hard. The problem with the hotel is the owner/management. You ARE NOT there to be given value or have a remarkable experience. You are there for their pockets only. The hotel is older and I can even see it as charming. The rooms were fine and there are a lot of cute things about the people. Tulum at large sucks.
Bodde her 3 netter i februar 2023

8/10 – Bra

Francisco de Asis

Reiste med partner
Likte: Renhold og overnattingsstedets bygg og tilstand
La ubicación es excelente , en el cuarto la TV muy pegada a la pared , me dolia el cuello al verla , en la barra del bar del cuarto faltan unos bancos , a los meseros en la playa se les olvida y tardan bastante en traer lo que uno les pide.

8/10 – Bra

Nicole

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Beautiful small hotel, good food, amazing beach and comfortable beds. Great food. We were in one of their new suites which was beautiful but noisey at night which didn’t bother us. The view from the balcony was not the best but the beach made up for any negative things. Would stay here again

10/10 – Utmerket

David

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i desember 2022

10/10 – Utmerket

Calvin

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Amazing
Bodde her 4 netter i november 2022

10/10 – Utmerket

Misael

Bodde her 4 netter i september 2022

8/10 – Bra

Bodil Overgaard

Likte: Renhold, personale og service og romkomfort
Godt hotel i Tulum
Udemærket hotel som er lidt slidt. Vi købte en opgradering til pool værelse med Ocean View. Hotellet er dyrt i forhold til standen på værelset. God morgenmad og fin strand. Dog meget blæsende og meget tang. Det kan være årstiden. Fin service som er god efter Mexicanske forhold.
Bodde her 7 netter i mars 2022

8/10 – Bra

Agustin

Reiste med en gruppe
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great place, but unfortunately it has increased in price significantly.
Bodde her 3 netter i mars 2022

6/10 – Grei

Tabassom

Reiste med en gruppe
Likte: Renhold og personale og service
The location of this property is excellent and the restaurant food is amazing however, the service was not consistently great every time. The complementary breakfast does not include any warm food, it’s only a basket of bread and coffee and a few pieces of fruits. The level of noise is super super loud due to construction next door and also the music from the bar across the street.
Bodde her 4 netter i februar 2022

10/10 – Utmerket

Ehsan

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
clean property with very friendly staffs. good location. the only issue was , included breakfast is not what we expected. it's basic.
Bodde her 4 netter i februar 2022

10/10 – Utmerket

Tony

Likte: Renhold, personale og service og romkomfort
Best go to in tulum
Ana y Jose is the consistent standby in Tulum…Ive stayed many many times… the location, rooms and staff are great-
Bodde her 1 natt i januar 2022

10/10 – Utmerket

Aric

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
This hotel is amazing! Our room "The Palma" was priced very reasonable, spacious, private hot tub was amazing, beds were so comfortable, we will definitely be back.
Bodde her 3 netter i januar 2022

8/10 – Bra

Eddy Alexandra

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Idílico, que lugar mas bonito.
El hotel es muy lindo, cada rinconcito lleno de detalles, es tranquilo en medio del festivo Tulum, Habitaciones amplias y cómodas, la playa con todo lo necesario para disfrutar con comodidad y pasear por ella viendo los demás clubs de playa. Es un hotel familiar, lo que es una bendición en Tulum, volvería definitivamente. Lo único que me pareció raro, fue incluía el desayuno pero sin huevos, debían pagarse adicional, cualquier proteína se pagaba adicional. Solo incluye jugo, café y panes. Igual deliciosos los panes. Al principio nos pareció raro, pero era tan rico que no nos hizo falta la proteína, solo lo comento para que se tenga en cuenta quienes van a reservar
Bodde her 3 netter i januar 2022

10/10 – Utmerket

Silvia De

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great location, beautiful rooms, very clean, ultra friendly staff. We will be going back for sure!
Bodde her 7 netter i desember 2021

10/10 – Utmerket

Avery

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff at Ana y Jose made this trip really special for us. Would absolutely go back. Our room was great, the continental breakfast was perfect every day and the conditions of the hotel itself was really well kept. Loved our experience here and would love to return.
Bodde her 7 netter i november 2021

10/10 – Utmerket

Erick

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
El mejor hotel en Tulum!! La atencion increible! Super recomendado!
Bodde her 5 netter i november 2021

8/10 – Bra

William

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i november 2021

10/10 – Utmerket

Pedro Henrique

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Espetacular
Hotel espetacular. Atendimento de primeira, estrutura fantástica, quarto excelente. Excelente experiência em Tulum, onde já tinha hospedado em outros lugares, porém o Ana y Jose se mostrou a melhor opção, inclusive para as próximas viagens.
Bodde her 2 netter i november 2021

6/10 – Grei

Melissa

Bodde her 2 netter i november 2021

10/10 – Utmerket

Erick

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Un hotel Magico! La atencion personalizada!! Super recomendado!!
Bodde her 5 netter i september 2021

10/10 – Utmerket

Verifisert reisende

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Beautiful hotel! Excellent location!
Bodde her 4 netter i juni 2021
Svar fra Valeria den 26. juli 2021
Thank you for your comments, it was a pleasure to receive you. We are very happy to hear that you enjoyed #TheGoodLife experience and that our team gave you a fantastic service. We hope to see you soon on your next trip to Tulum, we will be glad to be with you again. We invite you to follow us in our social media channels to stay tune of our offers. Take care, kind regards.

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 4 netter i juni 2021
Svar fra Valeria den 26. juli 2021
Thank you for your comments, it was a pleasure to receive you. We are very happy to hear that you enjoyed #TheGoodLife experience and that our team gave you a fantastic service. We hope to see you soon on your next trip to Tulum, we will be glad to be with you again. We invite you to follow us in our social media channels to stay tune of our offers. Take care, kind regards.

10/10 – Utmerket

Carlos

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i juni 2021
Svar fra Valeria den 26. juli 2021
Thank you for your comments, it was a pleasure to receive you. We are very happy to hear that you enjoyed #TheGoodLife experience and that our team gave you a fantastic service. We hope to see you soon on your next trip to Tulum, we will be glad to be with you again. We invite you to follow us in our social media channels to stay tune of our offers. Take care, kind regards.

10/10 – Utmerket

Verifisert reisende

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Amazing service. All the staff was the best and made sure that we could find and enjoy everything that we needed. They were on top of everything.
Bodde her 5 netter i juni 2021
Svar fra Valeria den 26. juli 2021
Thank you for your comments, it was a pleasure to receive you. We are very happy to hear that you enjoyed #TheGoodLife experience and that our team gave you a fantastic service. We hope to see you soon on your next trip to Tulum, we will be glad to be with you again. We invite you to follow us in our social media channels to stay tune of our offers. Take care, kind regards.

10/10 – Utmerket

Verifisert reisende

Reiste med familie
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We like everything, the atmosphere, the service, the food and the parties
Bodde her 4 netter i mai 2021
Svar fra Edberg den 24. mai 2021
Hello, good morning. Thank you for your review, we are happy to hear that you enjoyed #TheGoodLife We hope to see you soon on your next trip to Tulum, we will be glad to be with you again. Take care, kind regards

10/10 – Utmerket

Verifisert reisende

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Fantastic!
Bodde her 1 natt i mai 2021
Svar fra Edberg den 11. mai 2021
Hello, good morning. Thank you for your comments, it was a pleasure to receive you. We hope to see you soon on your next trip to Tulum, we will be glad to be with you again. Take care, kind regards.

10/10 – Utmerket

Vanessa

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Tulum treasure
Charming just like the name. Great service and fabulous staff
Bodde her 2 netter i mai 2021
Svar fra Edberg den 10. mai 2021
Hello, good morning dear guest Thank you for your comments, it was a pleasure to receive you. We hope to see you soon on your next trip to Tulum, we will be glad to be with you again. Take care, kind regards.

10/10 – Utmerket

Nathalia

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Muito bom e bem localizado
Hotel perfeito!!
Bodde her 1 natt i november 2020
Svar fra Edberg den 6. mai 2021
Ola bom dia Nathalia Obrigado pelo seu comentário, foi um prazer recebê-lo. Esperamos vê-lo em breve em sua próxima viagem a Tulum, teremos o maior prazer em estar com você novamente. Tome cuidado, cumprimentos.

10/10 – Utmerket

Verifisert reisende

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff was very helpful and went above and beyond to accomodate. The staff was also very courteous and friendly. Property is beautiful and a great central location.
Bodde her 5 netter i april 2021
Svar fra Edberg den 26. apr. 2021
Hello, good morning Thank you for your comments, it was a pleasure to receive you. We hope to see you soon on your next trip to Tulum, we will be glad to be with you again. Take care, kind regards.

10/10 – Utmerket

Verifisert reisende

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Beautiful oceanside view. Staff was friendly and helpful. I broke my ankle during the stay, Concierge Paulina and restaurant staff member Jorge went above and beyond to make my stay pleasant. Jorge accompanied me to the physician's office to translate!
Bodde her 7 netter i april 2021
Svar fra Edberg den 26. apr. 2021
Hello, good morning Thank you for your comments, it was a pleasure to receive you. We hope to see you soon on your next trip to Tulum, we will be glad to be with you again. Take care, kind regards.

10/10 – Utmerket

Juan

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i april 2021
Svar fra Edberg den 19. apr. 2021
Hello, dear guest. Thank you for your review, it was a pleasure to receive you. We hope to see you soon on your next trip to Tulum, we will be delighted to be with you again. Take care, kind regards.

4/10 – Dårlig

Verifisert reisende

Reiste med en gruppe
Likte: Overnattingsstedets bygg og tilstand
Try to sell you on something every time you see someone from the hotel
Bodde her 4 netter i mars 2021
Svar fra Edberg den 18. mars 2021
Good morning dear guest. We would like to let you know that we do not push sells to our guests. It´s not alowed to do that. Our commitment is to do of your vacations one of the best experience in Tulum. Please provide us more information to verify what happened. Have a great day. Regards

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 3 netter i mars 2021
Svar fra Edberg den 26. mars 2021
Hello, good morning dear guest. Thank you for your comments, it was a pleasure to receive you. We hope to see you soon on your next trip to Tulum, we will be delighted to be with you again. Take care, kind regards.

4/10 – Dårlig

Verifisert reisende

Reiste med familie
Likte: Personale og service
The staff is excellent! The food no so good and it is too expensive for the things and space they have. Besides the location there is nothing remarkable about the hotel. Over rated!!!!
Bodde her 7 netter i februar 2021
Svar fra Edberg den 16. mars 2021
Hello Good afternoon, we appreciate your comments. We are commited with all our guest to provide the best experience of their journey. We are sorry to hear all your comments. We will toake action to improve a betterr service. We would like to demonstrate that #TheGoodLife at Ana y Jose is a deluxe journey where the glamor, fashion & relaxation combine to provide a unique experience. Please send us an email to give the proper follow up, we would like to receive a second chance. Have a great day Kind Regards

10/10 – Utmerket

Verifisert reisende

Bodde her 6 netter i februar 2021
Svar fra Edberg den 16. mars 2021
Hello, good afternoon dear guest. Thank you for your comments, it was a pleasure to receive you. We hope to see you soon on your next trip to Tulum, we will be delighted to be with you again. Take care, kind regards.

10/10 – Utmerket

Verifisert reisende

Bodde her 4 netter i februar 2021
Svar fra Edberg den 10. mars 2021
Hello, good afternoon dear guest. Thank you for your evaluation, it was a pleasure to receive you. We hope to see you soon on your next trip to Tulum, we will be delighted to be with you again. Take care, kind regards.

10/10 – Utmerket

Tony

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i januar 2021
Svar fra Edberg den 10. mars 2021
Hello, good afternoon dear guest. Thank you for your review, it was a pleasure to receive you. We hope to see you soon on your next trip to Tulum, we will be delighted to be with you again. Take care, kind regards.

10/10 – Utmerket

Tony

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Go again and again
Double digits stays over the years-always great and in the center of everything on tulum beach...
Bodde her 1 natt i januar 2021
Svar fra Edberg den 10. mars 2021
Hello, good afternoon dear guest. Thank you for your comments, it was a pleasure to receive you. We hope to see you soon on your next trip to Tulum, we will be delighted to be with you again. Take care, kind regards.

10/10 – Utmerket

Kimberly

Bodde her 1 natt i januar 2021
Svar fra Edberg den 10. mars 2021
Hello, good afternoon dear guest. Thank you for your review, it was a pleasure to receive you. We hope to see you soon on your next trip to Tulum, we will be delighted to be with you again. Take care, kind regards.