Poor management. We arrived very late due to a major road closure and were assured by the night clerk that we could check out the next morning a couple of hours after the usual time of 11 AM, but to call the office in the morning beforehand to let them know. When I called, however, the person who answered said she was the manager and rudely insisted that, despite what we were told, we would have to be out by 11 AM. So ,we had only four hours sleep!