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Anmeldelser av The Ritz-Carlton, Lake Tahoe

5 out of 5
The Ritz-Carlton, Lake Tahoe
13031 Ritz Carlton Highland Court, Truckee, CA

Anmeldelser

9,0

Fantastisk

Rangering på 10 − Utmerket. 344 av totalt 520 anmeldelser." "
Rangering på 8 − Bra. 89 av totalt 520 anmeldelser." "
Rangering på 6 − Grei. 53 av totalt 520 anmeldelser." "
Rangering på 4 − Dårlig. 23 av totalt 520 anmeldelser." "
Rangering på 2 − Forferdelig. 11 av totalt 520 anmeldelser." "

9,4/10

Renhold

9,2/10

Personale og service

8,8/10

Fasiliteter

9,4/10

Overnattingsstedets bygg og tilstand

9,4/10

Miljøvennlige løsninger

Anmeldelser

6/10 – Grei

Steven

Reiste med familie
Likte: Renhold og personale og service
The property is beautifully designed and appointed. Unfortunately, during our stay, extensive remodeling was being done in multiple places, with multiple areas blocked off, making it difficult to get from place to place. It seems they could have done just one place at a time. And the room service charges were absolutely ridiculous, with the add-on charges for delivery, etc. more than doubling the base prices, which were already high.
Bodde her 2 netter i mai 2024

10/10 – Utmerket

Jing

Bodde her 1 natt i april 2024

10/10 – Utmerket

vitaly

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We were celebrating our anniversary and the staff went beyond our expectations, from little gift surprises to everyone being super nice and always helpful. Our 3rd trip here and will definitely be coming back again soon.
Bodde her 2 netter i april 2024

4/10 – Dårlig

Michelle

Reiste med familie
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Not many dining options . Seemed short staffed. Our room had no robes and phone not working. Rooms only had 2 small chairs for seating. Left a day early just not very impressed for what the rates are..
Bodde her 2 netter i april 2024

8/10 – Bra

Edgar

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The place is great, the staff needs more experience and level of service of a Ritz Carlton, they do not attend correctly at any Food and Beverage center, the worst being the Lobby.
Bodde her 5 netter i mars 2024

10/10 – Utmerket

Kalpana

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024

8/10 – Bra

Sergei og Los Angeles

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 4 netter i desember 2023

10/10 – Utmerket

ISADORA

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 4 netter i desember 2023

6/10 – Grei

Paul

Reiste med familie
Likte ikke: Fasiliteter
Run down, food off and on...hot main, cold sides (that shouldn't be cold). Screwed up reservation, lost room, tried to fix it...staff was nice, tried their best, were a little green. I don't think I'd book this place again.
Bodde her 1 natt i januar 2024

10/10 – Utmerket

Lin

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Convenient ski in ski out. Excellent ski valet.
Bodde her 3 netter i desember 2023

6/10 – Grei

Kathleen

Bodde her 4 netter i desember 2023

10/10 – Utmerket

Aaron

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i november 2023

10/10 – Utmerket

DAVID

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Servicio excelente … un plus el personal. Instalaciones de acuerdo a lo esperado.
Bodde her 2 netter i november 2023

6/10 – Grei

Birthe

Reiste med familie
Likte: Renhold, personale og service og fasiliteter
Likte ikke: Overnattingsstedets bygg og tilstand
Sadly there was a number of things that did not work in the residence:TV, fireplace, main light switch in bathroom, shower handle, microwave and dishwasher (broken glass in there). For a resort such as The Ritz Carlton this is really not up to standard. Staff was very friendly, but unable to fix these items after multiple attempts. Out of the three days we stayed, we spent more than half a day attempting to fix at least some these things. I would appreciate a partial refund - the property could not do so, since I booked via Orbitz.
Bodde her 3 netter i november 2023

10/10 – Utmerket

Eyad

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excellent, clean and well maintained. The staff is truly wonderful.
Bodde her 4 netter i november 2023

8/10 – Bra

Diana

Likte: Renhold og personale og service
The hotel is very outdated with cracks in the bathtub and dusty carpeting - had allergies all night due to the dust. Does not have a 5 star feel, small rooms with tiny balconies with hardly any standing room (no room for chairs or anything). The staff was amazing, especially room service staff, went above and beyond.
Bodde her 1 natt i oktober 2023

10/10 – Utmerket

Hsin og Phoenix

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i oktober 2023

10/10 – Utmerket

Sheri

Likte: Renhold, personale og service og romkomfort
Bodde her 3 netter i oktober 2023

10/10 – Utmerket

Jason

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I recently had the pleasure of staying at the Ritz Carlton Lake Tahoe, and I must say, it was an absolutely unforgettable experience. From the moment I arrived, I was greeted with warmth and genuine hospitality from the staff. The attention to detail throughout my stay was truly remarkable. Every aspect of the hotel, from the beautifully appointed rooms to the exquisite dining options, showcased a commitment to excellence that is unrivaled. The level of care put into ensuring the comfort and satisfaction of guests was evident in every interaction. The staff at the Ritz Carlton Lake Tahoe went above and beyond to make my stay memorable. Their professionalism, courtesy, and willingness to accommodate any request was truly commendable. It's clear that they take great pride in their work and are dedicated to providing a top-notch experience for their guests. The location itself is a paradise for nature lovers, with breathtaking views and access to a wide range of outdoor activities. Whether you're a skier, hiker, or simply seeking a tranquil retreat, this resort offers something for everyone. I can wholeheartedly recommend the Ritz Carlton Lake Tahoe to anyone seeking a luxurious and unforgettable getaway. This establishment truly sets a standard of excellence in hospitality that is second to none. I'm already looking forward to my next visit!
Bodde her 5 netter i september 2023

10/10 – Utmerket

Vachagan

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excellent
Bodde her 1 natt i september 2023

10/10 – Utmerket

Aida

Reiste med familie
Likte: Fasiliteter
We loving everything about the place. Really nice set up, service is superb it’s a bit on a pricier side but well worth it.
Bodde her 1 natt i september 2023

10/10 – Utmerket

Victoria

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
a secluded, elegant mountain retreat with a fabulous restaurant, wine selection, pool and spa
Bodde her 5 netter i august 2023

6/10 – Grei

Ricardo og Tucson

Reiste med partner
Likte: Personale og service og overnattingsstedets bygg og tilstand
El precio es excesivo para el tamaño de la habitación y el servicio del hotel, la comida de no muy buen sabor ni suficientes opciones, la gift shop abre solo durante un periodo corto de tiempo y en las tardes cierra!
Bodde her 3 netter i juli 2023

10/10 – Utmerket

Caroline og brentwood

Reiste med partner
Likte: Personale og service og overnattingsstedets bygg og tilstand
Wonderful service
Bodde her 1 natt i mai 2023

10/10 – Utmerket

Verifisert reisende

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i mai 2023

8/10 – Bra

robert

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i april 2023

10/10 – Utmerket

Srividhya

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It’s a beautiful property with great staff and focus on guest experience
Bodde her 2 netter i april 2023

8/10 – Bra

Daniel

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff is remarkable at this location especially
Bodde her 2 netter i april 2023

10/10 – Utmerket

Joe

Bodde her 3 netter i april 2023

10/10 – Utmerket

Yeng leng

Bodde her 1 natt i april 2023

2/10 – Forferdelig

Ankur

Reiste med familie
Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
The housekeeping staff was extremely rude. She stomped into the room and yelled at us when ww asked for fresh towels and for our bins to be emptied claiming she was off duty and the front desk had summoned her 👎terrible experience. Never again. Do not recommend
Bodde her 2 netter i januar 2023

4/10 – Dårlig

Raud

Likte: Renhold
Likte ikke: Overnattingsstedets bygg og tilstand
Very overpriced. Unreasonable pricing on food as well plus high service add ons and fees. Backyard bbq restaurant took 1 hr for an order of a chicken sandwich, mac and cheese, chicken tenders. Cafe blue salad bowl had an olive pit in it that has likely cracked my tooth for which I now need to get checked. In room heating didn't work. Was cold first night. Second night we had to wake up a few times to turn the fireplace on/off to regulate the temperature. The grounds and views and location on the ski resort is great yes, but overall the place doesn't justify such high nightly rates.
Bodde her 2 netter i januar 2023

6/10 – Grei

Pherlita

Likte: Renhold
Likte ikke: Personale og service
It’s not Ritz it’s more like Courtayard
Location ⭐️⭐️⭐️⭐️ Property ⭐️⭐️⭐️⭐️ Service ⭐️⭐️ From check in 5pm room not ready have to call 3x for extra pillows balcony sliding door knob is missing engineering took 4 hrs to show and fix after calling 2x 80% of staff are interns from another county Good for them. But to pay $1500.00 per night you expect Ritz Sevice Food ⭐️ Christmas buffet $180.00/ea + 20% service charge Food quality was like eating at $20.00buffet Staff’s family was eating there too Staff assigned to the carving station was carrying his baby while at work. Worst Ritz experience
Left by room all day…not sure from which room
Worst Xmas Getaway
Bodde her 1 natt i desember 2022

10/10 – Utmerket

Edward

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great property! Check in took forever, need more food selections, but overall it is a great place.

2/10 – Forferdelig

Billie

Bodde her 1 natt i november 2022

6/10 – Grei

Chad

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
We got a 1 bedroom suite - it was not worth the money - the couch in the extra room was outdated and not comfortable so we never even used the extra room. They made no special change for us. Everything else was great- staff friendly, clean l, amazing property
Bodde her 3 netter i november 2022

8/10 – Bra

Tobie

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The spa was the only disappointment at this property. We were charged an undisclosed service fee of $120.00. I don’t mind paying it however, nothing was mentioned at booking or at our arrival to the spa. The spa is small and has a very limited couples area.

10/10 – Utmerket

Michael

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i oktober 2022

10/10 – Utmerket

Monsford

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Very nice staff. The best i should say👌👌👌
Bodde her 2 netter i oktober 2022

6/10 – Grei

Vadim

Bodde her 4 netter i oktober 2022

10/10 – Utmerket

Megan

Bodde her 1 natt i oktober 2022

10/10 – Utmerket

Amanda

Bodde her 3 netter i juli 2022

10/10 – Utmerket

Ray

Reiste med familie og små barn
Likte: Renhold, personale og service og fasiliteter
It is always an amazing stay.
Bodde her 1 natt i juni 2022

8/10 – Bra

HENRY

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i juni 2022

10/10 – Utmerket

Elsa

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 1 natt i juni 2022

10/10 – Utmerket

Lawrence

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Perfect in every way!
Bodde her 7 netter i juni 2022

10/10 – Utmerket

Richard

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 1 natt i juni 2022

10/10 – Utmerket

Carlos

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Wow experience
We had the best experience ever, it was my wife birthday and the manager gave us a special treatment , it was amazing.
Bodde her 2 netter i mai 2022

2/10 – Forferdelig

Mina

Reiste med familie og små barn
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
If the hotel is going to claim to be a luxury establishment and charge accordingly, then they need to renovate the interior and hire/train representative staff. The guest rooms look worse than a motel and the Manzanita restaurant looks likes a diner at a rest stop. From the old orange carpet which look like it is at least 50 years old to the old furniture with chips, breaks, and scratches the rooms are totally aesthetically displeasing. Room service takes 1.5 hours. And you have to call again for utensils, salad dressing, etc. One staff member, NIELSON in particular irked us to no end with his ineptitude, lack of sincerity, and all around terrible attitude. I repeat, his name was NIELSON. He is not worthy of working anywhere in the hotel industry. He is damaging the brand and reputation in so many ways. He needs to be terminated immediately. At check in, he gave us wrong directions and sent us on a wild goose chase all over the hotel to try to get to a an unimpressive event called "Smores and Stories". He also denied us the upgrade given to American Express Centurion cardholders by stating that the hotel was fully committed. He didn't even check the availability before giving us this obnoxious answer. By the way, the next day we inquired with the Guest Services manager and he upgraded us immediately. Most egregious of all was Nielson forgot to order my niece's birthday cake when the purpose of the trip was to celebrate her birthday!
Bodde her 3 netter i april 2022

8/10 – Bra

Reema

Reiste med familie
Likte: Personale og service og fasiliteter
The rooms decor and furniture are very dated with brown grimy looking carpet and brown and mustard colors. Doesn’t feel fresh and current.
Bodde her 3 netter i februar 2022