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Anmeldelser av Best Western Cades Cove Inn

2.5 out of 5
Best Western Cades Cove Inn
7824 E Lamar Alexander Pkwy, Townsend, TN

Anmeldelser

8,2

Veldig bra

Rangering på 10 − Utmerket. 447 av totalt 1001 anmeldelser." "
Rangering på 8 − Bra. 313 av totalt 1001 anmeldelser." "
Rangering på 6 − Grei. 129 av totalt 1001 anmeldelser." "
Rangering på 4 − Dårlig. 71 av totalt 1001 anmeldelser." "
Rangering på 2 − Forferdelig. 41 av totalt 1001 anmeldelser." "

8,6/10

Renhold

8,4/10

Personale og service

7,8/10

Fasiliteter

8,2/10

Overnattingsstedets bygg og tilstand

8,2/10

Miljøvennlige løsninger

Anmeldelser

8/10 – Bra

Patricia og Knoxville

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It is convenient to just about everything in Townsend. Very nice staff. Great breakfast! The room could have been cleaner. The floors were dirty but everything else was clean. One thing I missed was having a USB port in the room.
Bodde her 2 netter i mai 2024
Svar fra AL den 20. mai 2024
Thanks for staying with us, We do appreciate you review. See you in the near future.

6/10 – Grei

John

Reiste med familie
The employee who greeted us was nice. The room was not well equipped. Most of the lights in the room did not work. The room between our room and the room next to us had the door left unlocked. There were bugs in the bathroom. This was a spur of the moment trip plan, and this hotel was the only place we could find with a vacancy.
Bodde her 1 natt i mai 2024
Svar fra AL den 12. mai 2024
Our apology to you for the inconvenience during your stay. Next time kindly make mention of this to the desk so we can address or remedy the problem.

10/10 – Utmerket

Juli

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Close to park. Easy check in
Bodde her 1 natt i april 2024
Svar fra AL den 29. apr. 2024
Thanks for staying with us. We do hope to see you again.

4/10 – Dårlig

Lou

Likte: Renhold og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
No one in lobby when I arrived - waited more 8 minutes for staff to show - was not in area. When checking in staff asked for address - several times! Could not get spelling correct. Then he asked for drivers license! If he had done that first he would have had the address correctly! He also had a poor attitude like he was too busy to be bothered with my needing to check in.
Bodde her 1 natt i april 2024
Svar fra AL den 25. apr. 2024
Our apology to you for your wait time. We strive to make all our guest feel welcome and i see from your viewpoint that we failed you in this regard. Kindly accept our apology and we will continue to try and make each guest stay a pleasant one.

4/10 – Dårlig

Kristi og Lexington

Reiste med en gruppe
Likte: Renhold og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
We stay at this hotel often because of the convenience to where we ride motorcycles but it is always an ordeal getting checked in and being charged correctly.
Bodde her 1 natt i april 2024
Svar fra AL den 24. apr. 2024
Our apology to you for the inconsistency mentioned. I'm not sure if this matter is shared with the front-desk so we can better assist. Kindly reach out to us so we can remedy this situation. Our deepest apology to you again in this regard.

10/10 – Utmerket

Betsy

Reiste med partner
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Awesome motel, great staff and awesome breakfast (better than most motels/hotels we have been to)
Bodde her 2 netter i april 2024
Svar fra Al den 23. apr. 2024
We are happy your stay was enjoyable. We look forward to seeing you again in the near future.

2/10 – Forferdelig

Michelle

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra AL den 20. apr. 2024
Thanks for staying with us.

10/10 – Utmerket

Mike

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Stay there a couple times nice place
Bodde her 1 natt i april 2024
Svar fra AL den 15. apr. 2024
Thanks for staying with us.

10/10 – Utmerket

kristen

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Convenient location, quiet except for ladys dog's barking
Bodde her 1 natt i april 2024
Svar fra Al den 8. apr. 2024
Thanks for staying with us.

10/10 – Utmerket

Marie

Bodde her 1 natt i april 2024
Svar fra AL den 24. apr. 2024
Thanks for staying with us. We hope to see you again.

10/10 – Utmerket

Shannon

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Clean, friendly and would go back to stay there.
Bodde her 1 natt i mars 2024
Svar fra Al den 1. apr. 2024
Thanks for staying with us. We truly appreciated your business.

6/10 – Grei

Richard

Likte: Renhold og overnattingsstedets bygg og tilstand
A fairly modern hotel in appearance, had strange wooden floors rather than carpet. The beds were too high, seems a regular BW trait and were difficult to get into, we are average height and found them a challenge. A case for aesthetics rather than ergonomics.
Bodde her 3 netter i mars 2024
Svar fra AL den 29. mars 2024
Thanks for staying with us. We are sorry your stay with us did not met your full expectations.

2/10 – Forferdelig

Hongliang

Reiste med partner
Likte ikke: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The temperature in his room was very high, but they said there was nothing they could do because the boss was not at home. There are no customers in other rooms, and it is still said that there are no free rooms to replace. They rejected your request very calmly. There is no better word to evaluate them. Very bad experience
Bodde her 1 natt i mars 2024
Svar fra al den 22. mars 2024
Thanks for staying with us.

10/10 – Utmerket

Jeanette

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We have stayed at this location before and the staff both day and night crew are amazing. Great customer service and with a smile 😀
Bodde her 1 natt i mars 2024
Svar fra AL den 22. mars 2024
Thanks for staying with us and we wish all the best for the rest of the year.

8/10 – Bra

Monjoor og ballwin

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Property is a bit far and secluded from town. Limited dinning options. Rooms are species and clean. Hotels is Motel Type open walk-in settings. Overall not bad, just the location is bit inconvenience.
Bodde her 3 netter i mars 2024
Svar fra AL den 19. mars 2024
Thanks for your review.

8/10 – Bra

Christopher og Grandville

Reiste med familie
Likte: Personale og service og fasiliteter
Friendly staff, well maintained breakfast area.
Bodde her 1 natt i mars 2024
Svar fra AL den 5. mars 2024
Thanks for staying with us. We hope to see you again.

10/10 – Utmerket

Mary

Reiste med familie
Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i februar 2024
Svar fra AL den 28. feb. 2024
Thanks for staying with us. We look forward to serving you again in the future.

4/10 – Dårlig

Rusty

Reiste med familie, Reiste med en gruppe
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
We arrived at the hotel early for an event, and asked about an early check in. We were told that our room was available, but it would cost an additional $50 for early check in. I’ve traveled the world and stayed at MANY hotel chains. This is the first time I’ve encountered a “not premium” hotel that charges for early check in of 2-3 hours.
Bodde her 1 natt i februar 2024
Svar fra AL den 25. feb. 2024
Thanks for staying with us. We hope that your stay was eventful amidst the fact that our policy was not to your expectation on our early arrival. We hope to see you in the near future.

10/10 – Utmerket

mark

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Easy check in and staff was friendly. Room was very clean. Plenty of room and comfortable bed.
Bodde her 1 natt i februar 2024
Svar fra AL den 25. feb. 2024
We are happy your stay was enjoyable. We hope to see you again.

10/10 – Utmerket

Timothy

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice stay. Great Breakfast
Bodde her 1 natt i februar 2024
Svar fra AL den 24. feb. 2024
Thanks for your kind review. All the best and we hope to see you again.

10/10 – Utmerket

Anna

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It was quiet, clean, and provided quick and easy access to the Great Smoky Mountain National Park. We needed a place to stay for a night so we could wake up and go straight to the mountains. This allowed us to do just that quite comfortably.
Bodde her 1 natt i februar 2024
Svar fra AL den 11. feb. 2024
Thanks for staying with us and we are happy your stay was enjoyable.

8/10 – Bra

Donald

Likte: Renhold og overnattingsstedets bygg og tilstand
Bodde her 1 natt i februar 2024
Svar fra al den 3. feb. 2024
Thanks for staying with us.

10/10 – Utmerket

Richard

Bodde her 1 natt i januar 2024
Svar fra Al den 22. mars 2024
Thanks for staying with us.

10/10 – Utmerket

Jaime

Reiste med partner
Likte: Personale og service og overnattingsstedets bygg og tilstand
The staff were exceptionally nice! The man that checked us in was positively jubilant. The room was very clean and smelled fresh. We will definitely stay here again!
Bodde her 2 netter i januar 2024
Svar fra Al den 3. feb. 2024
Thanks for staying with us. We are please we could have made a mark in your stay.

2/10 – Forferdelig

Verifisert reisende

Forretningsreisende
Likte ikke: Renhold, personale og service og romkomfort
Shower would not drain. Talked to staff and they said they would fix it. They did not fix it.
Bodde her 1 natt i januar 2024
Svar fra AL den 22. jan. 2024
Our apology to you for you discomfort during your stay.

6/10 – Grei

Ashley

Likte ikke: Overnattingsstedets bygg og tilstand
Bodde her 2 netter i januar 2024
Svar fra AL den 17. jan. 2024
Thanks for staying with us.

10/10 – Utmerket

Lisa

Bodde her 2 netter i januar 2024
Svar fra AL den 16. jan. 2024
Thanks for staying with us. We are please that your stay was comfortable. See you when you pass the way again.

8/10 – Bra

eric

Reiste med familie
Likte: Renhold og personale og service
Likte ikke: Fasiliteter
Rooms kind of dated but nice staff and fair price.
Bodde her 2 netter i januar 2024
Svar fra AL den 13. jan. 2024
Thanks for staying with us.

10/10 – Utmerket

Dana

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i desember 2023
Svar fra AL den 13. jan. 2024
Thanks for staying with us.

10/10 – Utmerket

J.

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Last minute trip to the mountains
Last minute trip to the mountains...-clean, quite and comfortable. Good breakfast.
Bodde her 1 natt i desember 2023
Svar fra al den 6. jan. 2024
Thanks for staying with us and we do hope to see you again.

10/10 – Utmerket

Juria

Reiste med familie og små barn
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i desember 2023
Svar fra al den 31. des. 2023
Thank you for staying with us. We hope to see you again.

10/10 – Utmerket

Hugh

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
You need to stay here!
I highly recommend this motel if you are staying in the Townsend area. It is very clean and quiet. It is conveniently located on the greenway trail. You can actually walk to the grocery store and restaurants. Very nice motel with friendly staff!!!
Bodde her 1 natt i desember 2023
Svar fra al den 12. des. 2023
Thanks for staying here with us.

10/10 – Utmerket

Rhonda

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i desember 2023
Svar fra al den 12. des. 2023
Thanks for staying with us.

6/10 – Grei

Howard

Reiste med partner
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
First of all, we love the hotel we stayed there before but on the night we checked in your front desk lady was very rude. She did not need to be on the front desk for sure. I’ve been in retail 28 years and she couldn’t work for me other than that quite a pleasant stay.
Bodde her 1 natt i desember 2023
Svar fra al den 9. des. 2023
Thanks for staying with us and we hope to see you aagin.

10/10 – Utmerket

Tony

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Staff was very helpful and courteous room was clean and spacious
Bodde her 1 natt i desember 2023
Svar fra al den 9. des. 2023
Thank you for staying with us.

10/10 – Utmerket

Teri

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Perfect stay
We stayed one night after the Gatlinburg parade. The room was very large. It was clean and comfortable. Check in was easy. We went back into Gatlinburg for breakfast and shopping in the morning. It was perfect for the money.
Bodde her 1 natt i desember 2023
Svar fra al den 9. des. 2023
Thanks for staying with us.

10/10 – Utmerket

Wendell

Likte: Renhold og personale og service
Bodde her 2 netter i november 2023
Svar fra Al den 29. nov. 2023
Thanks for staying with us.

10/10 – Utmerket

John

Reiste med familie
Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i november 2023
Svar fra al den 21. nov. 2023
Thanks for staying with us. We do hope you enjoyed your stay.

8/10 – Bra

greg

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great location great dining across the street. Clean updated rooms. Will stay again
Bodde her 2 netter i november 2023
Svar fra al den 21. nov. 2023
Thanks for staying with us.

4/10 – Dårlig

Chris

Reiste med familie
Likte ikke: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Room was clean enough for a one night stay. Half the channels on TV didn’t work and the woman working at front desk didn’t seem to care, as she had no answer or concern to help resolve the issue. Never felt welcomed here. Will likely not stay here again.
Bodde her 1 natt i november 2023
Svar fra Al den 19. nov. 2023
Our apology to you.

10/10 – Utmerket

Stacey

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This is my favorite place to stay in the smokeys
Bodde her 1 natt i november 2023
Svar fra AL den 15. nov. 2023
Thanks for staying with us.

2/10 – Forferdelig

Verifisert reisende

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Never staying here again. BUGS!!!!!!
Unfriendly front desk clerk. There were roaches or bed bugs in my room, they were little and I squished them before determining what they are but everything will be washed before going in my house. Being a pet-friendly hotel, I brought along my 2 small dogs not knowing there was a page of rules, which I had no issue with BUT the front desk clerk decided to add one not on the list. She added that the dogs were not allowed on the bed because of allergies of other guests. I don’t have an issue with my dogs not being on the bed. However, do they not wash the linens between guests??? I was grossed out and disgusted by this so I used a blanket from my car to cover the bed before sleeping on top of it. The A/C never cooled the room to which the morning clerk said that there were guests in there the night before and they had not mentioned it. I wasn’t complaining, just making a note so they could fix it. The bugs…that issue was a complaint. If I had not been traveling since midnight the night before, I would have declined the stay but they probably would have wanted to keep my money anyway. On a positive note, the waffle for breakfast was delicious.
Bodde her 1 natt i november 2023
Svar fra AL den 12. nov. 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 – Bra

Ken

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i november 2023
Svar fra al den 13. nov. 2023
Thanks for staying with us.

10/10 – Utmerket

Carie

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i november 2023
Svar fra AL den 10. nov. 2023
Thanks for your stay.

2/10 – Forferdelig

Dallas

Likte: Renhold
Likte ikke: Personale og service
Cleaning staff member unlocked and opened the door without knocking to ask what time we are checking out 1.5hrs before check out time. Extreme violation of privacy.
Bodde her 1 natt i november 2023
Svar fra al den 9. nov. 2023
Thanks for staying us. We apologize for the invasion of your privacy and do wish you well.

10/10 – Utmerket

Charles

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i november 2023
Svar fra Al den 9. nov. 2023
Thanks for your stay.

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Comfortable Stay
I found the staff extremely friendly and helpful. The room was clean and the area quiet. It's a short travel to the Park's entrance, a grocery store and gas stations.
Bodde her 2 netter i november 2023
Svar fra AL den 9. nov. 2023
Glad to hear that your stay with us was enjoyable. Please do feel free to return at anytime.

10/10 – Utmerket

Shawn

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i november 2023
Svar fra Al den 8. nov. 2023
Thanks for staying with us.

8/10 – Bra

Timothy

Reiste med en gruppe
Likte: Renhold, personale og service og romkomfort
Bodde her 1 natt i november 2023
Svar fra al den 7. nov. 2023
We thank you for staying with us.

4/10 – Dårlig

Verifisert reisende

Likte ikke: Overnattingsstedets bygg og tilstand
Bodde her 1 natt i november 2023
Svar fra AL den 7. nov. 2023
Thanks for staying with us.