8/10 – Bra
Ferenc Bence
Reiste med partner
25. apr. 2024
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
The hotel is located close to the more peaceful part of the park - this means however that a lot of driving or long transfers are needed for the Eastern parts. Transfers and activities are horribly expensive, but this is the case everywhere in Torres del Paine. Overall, we liked the location as the roads were empty, we had our own car and the views from our room were magnificent.
A few other positives: the spa was great, even if at times it felt crowded. The staff there were very friendly and welcoming.
We liked the varied breakfast, a lot of good options to choose from. Finally, the hotel has an app, it was convenient to check the menus there and even table reservations are possible there.
The main negative for us was the staff (except for in the spa): there were several issues during our stay. One day room service was forgotten, the next, the bathrobes were taken from the room, but not replaced for a day. Most of the staff at the bar could not care less about serving guests.
Our main complaint was how however how they handled a dinner payment. We did not leave card details as like everywhere in Chile, they cannot or do not want to put a hold on debit cards. At dinner, they put our consumption on the room without asking us. Later (when already asleep), we got a call that we had to pay immediately. We were dumbfounded that they woke us up and even came to our room for this, we wouldn't have run off without paying USD 50 after paying USD 1500 for our stay.
Ferenc Bence
Bodde her 6 netter i april 2024