Utsikt fra rommet

Anmeldelser av DoubleTree by Hilton Hotel Toronto Downtown

4 out of 5

Anmeldelser

8,4

Veldig bra

Rangering på 10 − Utmerket. 2158 av totalt 4101 anmeldelser." "
Rangering på 8 − Bra. 1121 av totalt 4101 anmeldelser." "
Rangering på 6 − Grei. 421 av totalt 4101 anmeldelser." "
Rangering på 4 − Dårlig. 219 av totalt 4101 anmeldelser." "
Rangering på 2 − Forferdelig. 182 av totalt 4101 anmeldelser." "

8,6/10

Renhold

8,8/10

Personale og service

8,2/10

Fasiliteter

8,4/10

Overnattingsstedets bygg og tilstand

8,2/10

Miljøvennlige løsninger

Anmeldelser

6/10 – Grei

Verifisert reisende

Likte ikke: Renhold og romkomfort
Overpriced and could cause serios health risks.
My stay at the DoubleTree were not what I was expecting when I booked for a longer period of stay. I could write site review a lot longer if I wasn't too tired of staying in the hotel as long as I did, which was an exhausting ordeal. I was first given a room where there literally was dirt in every single corner, and from what I could only assume was black mold in the shower. You would expect a doubletree by Hilton to have good standards, at this hotel they had not. The staff was helpful though, I got a somewhat better room later on during the stay, but they have indoor AC units that live their own life. Even the improved room was a nightmare to sleep in. For 10 days I could not have one night of good sleep because the AC unit sounded like a jet-engine. Thank good there was a plug so I could turn the power to it off - cause the control panel didnt work at any of the rooms, turning it off - would not turn it off, and I measured the sound level in the room 3 meters away from the AC unit to be about 80 dba. It was literally impossible to sleep at some days if you werent totally exhausted from before. They did not have a roomservice one would expect, it had limited opening hours and they did not serve breakfast to the room. To close things off, I would never suggest this hotel to anyone in the future, unless they were looking for pain. I coughed and had green spit when I woke up during the morning, from what I only can assume would come from the AC pushing dirt at all hours.
Bodde her 10 netter i september 2023
Svar fra Alisa den 10. okt. 2023
Dear Valued Guest, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and are very sorry we fell short in meeting and exceeding your expectations of an exceptional stay. We are reviewing your comments with our team as we continually work to improve our guest experience. We hope you will consider staying with us in the future and allow us the opportunity to restore your faith in our hotel. Thank you again for your time and feedback.

8/10 – Bra

Frank

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bra rom vennlig personell, plassering mellom store bygg, så ikke noe utsikt.
Bodde her 1 natt i november 2021
Svar fra Alisa Nguyen den 19. nov. 2021
Dear Frank, Thank you for taking the time to review our hotel! We are glad you enjoyed your stay and we hope to welcome you back with us soon.

10/10 – Utmerket

Jo-Ann

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great place to stay, very clean, friendly staff. Bed was amazing.
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Lovejot

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The property was quiet and clean.
Bodde her 1 natt i mai 2024

2/10 – Forferdelig

James

Likte: Personale og service
Likte ikke: Renhold
Found a tick in our room. We were moved to another room but finding a dangerous deer tick in the room was disturbing
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Sukhdeep

Reiste med partner
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Okay
Bodde her 1 natt i mai 2024

2/10 – Forferdelig

SONG

Reiste med familie
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
A bad lodging experience, during my stay starting on 05/18, the rooms to the left ,right, and across were under renovation. We were constantly disturbed by noise and dust. this is the first time I've encountered such a situation in all my years of staying in hotels.
Bodde her 6 netter i mai 2024

8/10 – Bra

Tanya og Maple

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We had a king suite and it was extremely spacious. Some down points was that at check-in we waited 30 minutes and with two kids that was tough. Also, the air conditioner was soooo loud! It worked which was great, but the noise on and off made it hard to sleep. Lastly, the bed seemed smaller than a king. We have one at home and it definitely felt smaller which made three of us very tight. But overall, so easy to walk to everything, clean, friendly staff and overall great!
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Ken

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very clean and friendly staff, always helpful to answer a question.
Bodde her 1 natt i mai 2024

2/10 – Forferdelig

Gary

Bodde her 1 natt i mai 2024

10/10 – Utmerket

Alexandra

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Sheri Lynn og LaSalle

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Ignacio og East Elmhurst

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Staff was extremely welcoming and friendly. The hotel itself was very nice. Wish the bar and dining options was open a little longer but other wise had a great time staying here
Bodde her 4 netter i mai 2024

8/10 – Bra

Ngoc Thanh

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
-
Bodde her 3 netter i mai 2024

6/10 – Grei

Madison

Likte: Overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Bryce

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
All good
Bodde her 1 natt i mars 2024

10/10 – Utmerket

Vira

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Lovely hotel and nice people
Bodde her 1 natt i mai 2024
Svar fra Owner den 23. mai 2024
Vira, Thank you for taking the time to review our hotel, we are so thrilled to hear that you enjoyed your stay with us. Thank you for choosing The Doubletree by Hilton Toronto Downtown and we look forward to welcoming you back!

10/10 – Utmerket

Christina

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Reasonably priced for the long weekend. We enjoyed our stay
Bodde her 1 natt i mai 2024
Svar fra Owner den 23. mai 2024
Christina, Thank you for taking the time to review our hotel, we are so thrilled to hear that you enjoyed your stay with us. Thank you for choosing The Doubletree by Hilton Toronto Downtown and we look forward to welcoming you back!

10/10 – Utmerket

David

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024

8/10 – Bra

Hanan

Forretningsreisende, Reiste med en gruppe
Likte: Renhold og personale og service
I didn’t like that there was renovation next to my bedroom …the dust and the noise were too much
Bodde her 1 natt i mai 2024
Svar fra Owner den 23. mai 2024
Hanan, Thank you for review, we hope to welcome you back next time for a 5-star experience! Thank you for staying with us.

10/10 – Utmerket

Patricia

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very nice and the lobby smells good. Bed and pillows were very comfy
Bodde her 1 natt i mai 2024
Svar fra Owner den 23. mai 2024
Patricia, Thank you for your 5/5 review! We appreciate you choosing the Doubletree by Hilton Toronto Downtown, we look forward to welcoming you back! Thank you for staying with us!

10/10 – Utmerket

James

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It was awesome
Bodde her 1 natt i mai 2024
Svar fra Owner den 23. mai 2024
James, Thank you for your 5/5 review! We appreciate you choosing the Doubletree by Hilton Toronto Downtown, we look forward to welcoming you back! Thank you for staying with us!

8/10 – Bra

Steven

Reiste med partner, Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff was excellent and the room was clean. Generally no problem with the hotel. However I was quite disappointed by the size of the Standard King Room (room 1201). Its squarish shape made it feel like half the size of other hotels. Maybe this is average for downtown hotels in 2024. My wife and I kept bumping into each other as we were getting ready to go out for dinner. If I stay at the Double Tree again I would ask for a larger room.
Bodde her 1 natt i mai 2024
Svar fra Owner den 23. mai 2024
Steven, Thank you for sharing your comments on your recent stay with us. Guest satisfaction is extremely important to us and we appreciate your comments as it helps us to improve our overall guest experience. We hope to have the opportunity to host you again on your next trip to Toronto so we may provide you with an overall better experience.

8/10 – Bra

Barry

Ac too loud. Internet not working. Construction noise.
Bodde her 1 natt i mai 2024
Svar fra Owner den 23. mai 2024
Barry, Thank you for sharing your comments on your recent stay with us. Guest satisfaction is extremely important to us and we appreciate your comments as it helps us to improve our overall guest experience. We hope to have the opportunity to host you again on your next trip to Toronto so we may provide you with an overall better experience.

8/10 – Bra

Tammy

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra Owner den 23. mai 2024
Tammy, Thank you for your positive review! We are happy you enjoyed your overall experience. We look forward to welcoming you back!

10/10 – Utmerket

Olivia

Bodde her 2 netter i mai 2024
Svar fra Owner den 23. mai 2024
Olivia, Thank you for your 5/5 review! We appreciate you choosing the Doubletree by Hilton Toronto Downtown, we look forward to welcoming you back! Thank you for staying with us!

10/10 – Utmerket

Crystal

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Everything is as good, staff were very friendly. I would have liked to have a room with a microwave. I have never seen that before. I left 2 souvenir Blue jays cups on the desk by the tv on Saturday and on Sunday when housekeeping cleaned up she must of thrown them out. I was disappointed with that, but maybe I shouldn’t have left them where I did. I was looking forward to taking them home.
Bodde her 3 netter i mai 2024
Svar fra Owner den 23. mai 2024
Crystal, Thank you for sharing your comments on your recent stay with us. Guest satisfaction is extremely important to us and we appreciate your comments as it helps us to improve our overall guest experience. We hope to have the opportunity to host you again on your next trip to Toronto so we may provide you with an overall better experience.

8/10 – Bra

ABHISHEK

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The cookie treat is really nice
Bodde her 3 netter i mai 2024
Svar fra Owner den 23. mai 2024
Abhishek, Thank you for taking the time to review our hotel, we are so thrilled to hear that you enjoyed your stay with us. Thank you for choosing The Doubletree by Hilton Toronto Downtown and we look forward to welcoming you back!

10/10 – Utmerket

Faribah

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
We had a nice welcome and service during our stay.
Bodde her 3 netter i mai 2024
Svar fra Owner den 23. mai 2024
Faribah, Thank you for your 5/5 review! We appreciate you choosing the Doubletree by Hilton Toronto Downtown, we look forward to welcoming you back! Thank you for staying with us!

10/10 – Utmerket

Keri

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mai 2024
Svar fra Owner den 23. mai 2024
Keri, Thank you for your 5/5 review! We appreciate you choosing the Doubletree by Hilton Toronto Downtown, we look forward to welcoming you back! Thank you for staying with us!

10/10 – Utmerket

Anabel

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
We had a nice stay at the hotel. The room was a good size for 2 and the bed was comfortable. My only complaint would be that the AC was loud, but after the first night it hasn’t woken me up again. The hotel is at a good walking distance from everything we wanted to see, so we did everything on foot. The subway and tramway are right next to it for those who don’t like to walk. We park our car in the parking below and left it there the whole time even though we had in and out privileges. I would book there again if I had to go back to Toronto.
Bodde her 3 netter i mai 2024
Svar fra Owner den 23. mai 2024
Anabel, Thank you for sharing your feedback on your recent stay with us. Our team is always looking to improve our guests' experience and your comments will assist us in doing so. Your satisfaction is very important to us. We hope you will return to stay with us the next time you are in town and let us know how we are doing.

10/10 – Utmerket

Samantha

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great customer service
Bodde her 1 natt i mai 2024
Svar fra Owner den 23. mai 2024
Samantha, Thank you for your 5/5 review! We appreciate you choosing the Doubletree by Hilton Toronto Downtown, we look forward to welcoming you back! Thank you for staying with us!

6/10 – Grei

Corrine

Reiste med familie
The rooms were a little small and an additional cot was not an option for the standard room because of fire code. The hallway carpets needed vacuuming and the doors needed a fresh coat of paint.
Bodde her 1 natt i mai 2024
Svar fra Owner den 23. mai 2024
Corrine, Thank you for sharing your feedback, we have addressed all departments involved about the issues you have mentioned. Our team is always looking to improve our guests' experience and your comments will assist us in doing so. We hope you will consider staying with us in the future and allow us the opportunity to restore your faith in our hotel.

10/10 – Utmerket

Tonya

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Clean room and whenever we called for anything, it was delivered promptly.
Bodde her 4 netter i mai 2024
Svar fra Owner den 23. mai 2024
Tonya, Thank you for your 5/5 review! We appreciate you choosing the Doubletree by Hilton Toronto Downtown, we look forward to welcoming you back! Thank you for staying with us!

10/10 – Utmerket

Mair

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Everything was great. Pool was clean and not busy.
Bodde her 1 natt i mai 2024
Svar fra Owner den 23. mai 2024
Mair, Thank you for your 5/5 review! We appreciate you choosing the Doubletree by Hilton Toronto Downtown, we look forward to welcoming you back! Thank you for staying with us!

10/10 – Utmerket

Edith

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mai 2024
Svar fra Owner den 23. mai 2024
Edith, Thank you for your 5/5 review! We appreciate you choosing the Doubletree by Hilton Toronto Downtown, we look forward to welcoming you back! Thank you for staying with us!

10/10 – Utmerket

Nikisha

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The service was exceptional and the location is close to a lot of things.
Bodde her 2 netter i mai 2024
Svar fra Owner den 23. mai 2024
Nikisha, Thank you for your 5/5 review! We appreciate you choosing the Doubletree by Hilton Toronto Downtown, we look forward to welcoming you back! Thank you for staying with us!

10/10 – Utmerket

Omar

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
It’s was downtown
Bodde her 2 netter i mai 2024
Svar fra Owner den 23. mai 2024
Omar, Thank you for your 5/5 review! We appreciate you choosing the Doubletree by Hilton Toronto Downtown, we look forward to welcoming you back! Thank you for staying with us!

10/10 – Utmerket

Marie-pier

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
M
Bodde her 1 natt i mai 2024
Svar fra Owner den 23. mai 2024
Marie, Thank you for your 5/5 review! We appreciate you choosing the Doubletree by Hilton Toronto Downtown, we look forward to welcoming you back! Thank you for staying with us!

10/10 – Utmerket

Scott

Reiste med partner, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We arrived early, like many hours early and were able to check in early for 2 rooms which was very much appreciated after a red eye flight.
Bodde her 1 natt i mai 2024
Svar fra Owner den 23. mai 2024
Scott, Thank you for your 5/5 review! We appreciate you choosing the Doubletree by Hilton Toronto Downtown, we look forward to welcoming you back! Thank you for staying with us!

10/10 – Utmerket

Gary

Good
Bodde her 1 natt i mai 2024
Svar fra Owner den 23. mai 2024
Gary, Thank you for your 5/5 review! We appreciate you choosing the Doubletree by Hilton Toronto Downtown, we look forward to welcoming you back! Thank you for staying with us!

10/10 – Utmerket

Nicole

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
.
Bodde her 1 natt i mai 2024
Svar fra Owner den 23. mai 2024
Nicole, Thank you for your 5/5 review! We appreciate you choosing the Doubletree by Hilton Toronto Downtown, we look forward to welcoming you back! Thank you for staying with us!

4/10 – Dårlig

Rafal

Forretningsreisende
Likte: Renhold
Likte ikke: Personale og service og fasiliteter
The property does nit recognize HH Diamond customer. Never again
Bodde her 4 netter i mai 2024

10/10 – Utmerket

Valery

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra Owner den 23. mai 2024
Valery, Thank you for your 5/5 review! We appreciate you choosing the Doubletree by Hilton Toronto Downtown, we look forward to welcoming you back! Thank you for staying with us!

8/10 – Bra

Anibelca

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 5 netter i mai 2024
Svar fra Owner den 23. mai 2024
Anibelca, Thank you for taking the time to review our hotel, we are so thrilled to hear that you enjoyed your stay with us. Thank you for choosing The Doubletree by Hilton Toronto Downtown and we look forward to welcoming you back!

10/10 – Utmerket

Ruby

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra Owner den 23. mai 2024
Ruby, Thank you for your 5/5 review! We appreciate you choosing the Doubletree by Hilton Toronto Downtown, we look forward to welcoming you back! Thank you for staying with us!

8/10 – Bra

Ravi

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
At a very good location
Bodde her 1 natt i mars 2024
Svar fra Owner den 23. mai 2024
Ravi, Thank you for taking the time to review our hotel, we are so thrilled to hear that you enjoyed your stay with us. Thank you for choosing The Doubletree by Hilton Toronto Downtown and we look forward to welcoming you back!

8/10 – Bra

Saadià

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Lovely staff
Bodde her 1 natt i mai 2024
Svar fra Owner den 23. mai 2024
Saadia, Thank you for taking the time to review our hotel, we are so thrilled to hear that you enjoyed your stay with us. Thank you for choosing The Doubletree by Hilton Toronto Downtown and we look forward to welcoming you back!

10/10 – Utmerket

Amy

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great location for attending the hospital in the early morning! Front desk staff very kind & caring.
Bodde her 1 natt i mai 2024
Svar fra Owner den 23. mai 2024
Amy, Thank you for your 5/5 review! We appreciate you choosing the Doubletree by Hilton Toronto Downtown, we look forward to welcoming you back! Thank you for staying with us!

2/10 – Forferdelig

catherine

Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
For the price, terrrible experience. The "blackout" curtains do not black-out the light, so be prepared for the early morning light to flood your room and wake you up. The AC unit is from the stone ages and sounds like a jet engine is taking off in the room, waking you up all night every time it kicks in. The door to the room was covered in scratches and splintered wood. There were no bathrobes or slippers in the room as advised. I had to order them up; when they arrived, they were old and ratty. No one at the front desk answered the phone whenever I called down from my room to ask a question.
Bodde her 2 netter i mai 2024