Hoteller i Tomono

«景色も良く、コスパも良いホテルでした。 温泉も良かったです。»

«静かで良かったです»

«部屋はとても綺麗で、キッチン用品も一通り揃っていて、とても快適に過ごさせていだだきました！ ２泊したのですが、子供達ももっと居たいと言ってました！ 軽井沢に行った時にはまた利用したいです！»

«先程伝えました»

«食事も温泉もとても良かったです。ただ、部屋から温泉までが遠いのが難点でした。»

«I would have to say I have mixed feelings about my stay. I'll start with the positives. The private baths that you can reserve were wonderful and easy to book. The staff were all very nice , especially the restaurant staff. The hotel is charming...but in places looking a bit dated. My room was very spacious and functional...however I did have one issue withe the small refrigerator in the room. Every 2 hour or so it would make a loud grinding sound which woke me up several times... I ...

«施設はとても綺麗で満足でしたが 夕飯のレストランは、スタッフも慣れていないようで料理も出て来るのも遅いしテンパっているようでした その他はとても良かったです»

«Very good»

«We have stayed at à few Hoshinoya hotels in Japan & Taiwan but this is the worst one so far. The room is dark, outdated and to get from bed to bath with many steps makes it difficult at night when the lights are so dim. Only tap water is complimented in the room . The meditation onsen is so dark inside all you see is dark wall no day light the vibe makes me feel scary not relaxing. No compliments of milk or ice cream after bath only juices cans sharing outside of the bath house for both ...

«従業員の方々の接客対応が良かった。少し困っているとさりげなく声をかけて頂き大変心地良かったです。»

«Private retreat nestled in the woods of Karuizawa! Wonderful host - very friendly and attentive. Our visit in June was right before their hydrangeas blossomed….i can imagine it would have been even more magical!»

«とってもおしゃれで広くて、ドリンクのサービスが嬉しかったです»

«チェックインのとき、自分のペースで入力しているのに、急かされて嫌だった。»

«Pet friendly accommodation. All staff were so kind and very friendly. Clean and location is good.»

«綺麗でした。部屋も設備も。 スタッフも丁寧で文句なし。»

«We really enjoyed our stay here. The location was perfect, with Old Karuizawa Ginza Street right outside the hotel, making it super convenient to explore. The rooms were spacious and comfortable, and we loved the organic-smelling toiletries. Staff were always polite and helpful throughout our stay. Breakfast selection was a bit limited, but everything was fresh and well prepared — especially the soups, which we enjoyed every morning. Only small downside was the pillows, which were too flat for ...

«８ヶ月の子どもと三人で泊まりました。音も気にせず過ごせたので良かったです。»

«レストランは研修中？の女性が、動き、声かけ、気付きが抜群に良かった。男性陣がもっと全体に目を向けないと研修中の女性の動きがよいだけに負荷がかかりすぎてると思う。ドリンクオーダーもテーブルにベルもないしわざわざ注文を伝えにレジまで行く有様。 夜のコンサート企画は素晴らしい演奏で聴き応えがありました。»