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Anmeldelser av Keio Plaza Hotel Tokyo

4.5 out of 5
Keio Plaza Hotel Tokyo
2-2-1 Nishi-Shinjuku, Shinjuku-Ku, Tokyo, Tokyo-to

Anmeldelser

9,0

Fantastisk

Rangering på 10 − Utmerket. 848 av totalt 1367 anmeldelser." "
Rangering på 8 − Bra. 349 av totalt 1367 anmeldelser." "
Rangering på 6 − Grei. 96 av totalt 1367 anmeldelser." "
Rangering på 4 − Dårlig. 50 av totalt 1367 anmeldelser." "
Rangering på 2 − Forferdelig. 24 av totalt 1367 anmeldelser." "

9,2/10

Renhold

9,2/10

Personale og service

8,8/10

Fasiliteter

8,8/10

Overnattingsstedets bygg og tilstand

8,8/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Christian

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Super opplevelse
Fantastisk hotell, med godt utvalg av både resturanter og barer. Ekstremt god service. Om man velger Premier Lounge, ta høyde for tidspunkter bare. Veldig hyggelig hotell og superservice, fortjener 5 stjerner. De kunne nok oppgradert treningsrommet, da det var veldig sparsommelig.
Bodde her 6 netter i november 2023

8/10 – Bra

Torine

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The staff was so pleasent and was so helpful when I needed help in seing a doctor. They also came running after me when I left some of my belongings at the reception. Really attentive staff. Location is good and the room was nice.
Bodde her 3 netter i juli 2023

10/10 – Utmerket

Morten Olaf

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i mars 2023

8/10 – Bra

Aud-Karin

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Rommet, hotellet og beliggenheten var bra, men det var veldig dyrt. Og siden frokost ikke var inkludert i hotellprisen så ble det ekstra dyrt.
Bodde her 8 netter i april 2023

10/10 – Utmerket

Alain

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Excellent hotel in one of the best areas in Tokyo
Very good on all counts. The only improvement area is the breakfast: should be a wider variety of food in the international buffet and especially different types of bread (not only toast)
Bodde her 5 netter i oktober 2022

10/10 – Utmerket

Kaja Hench

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i september 2022

10/10 – Utmerket

Ambika

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excellent hotel with great amenities. Staff was super helpful and went out of their way to assist in every way. The room was well appointed and clean. We highly recommend it.
Bodde her 3 netter i mai 2024
Svar fra Keio Plaza Hotel Tokyo den 28. mai 2024
Dear Ambika,Thank you for taking the time to share your positive feedback. We are delighted to hear that you appreciated the amenities, rooms, and the service at Keio Plaza Hotel Tokyo! We continuously strive to offer our guests an exceptional stay, and your comments affirm our efforts. We’re looking forward to having you with us again soon.

10/10 – Utmerket

Simonette

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I would stay there again!
Bodde her 7 netter i mai 2024
Svar fra Keio Plaza Hotel Tokyo den 28. mai 2024
Dear Simonette,Thank you for taking the time to share your review.We are delighted to hear that you enjoyed your stay with us. We hope to host you again soon!

10/10 – Utmerket

Reshma

Reiste med familie og små barn, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Rooms were really big! Especially as people say rooms in Japan are small. Our room was massive. Nice hotel good friendly staff. Massive hotel though so if you’re looking for a personal touch this isn’t the hotel for you but everyone we came across was really friendly. Only thing is they don’t change your sheets regularly unless you ask
Bodde her 9 netter i mai 2024

10/10 – Utmerket

Mark og Astoria

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The hotel was perfectly located. Quiet and safe and a good place to rest your head after seeing Tokyo. Train is near and Shinjuku station is close as well. Lots of food option near the hotel.
Bodde her 5 netter i mai 2024
Svar fra Keio Plaza Hotel Tokyo den 28. mai 2024
Dear Mark,Thank you for taking the time to share your positive feedback. It's wonderful to hear that you appreciated the prime location of Keio Plaza Hotel Tokyo. We look forward to welcoming you back soon, for more convenient and memorable visits!

10/10 – Utmerket

LAWRENCE L S H

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Housekeeping was excellent. I really appreciate how clean the room was kept. Every staff member we required assistance from was professional and helpful. Enjoyed my stay.
Bodde her 10 netter i mai 2024
Svar fra Keio Plaza Hotel Tokyo den 28. mai 2024
Dear LAWRENCE LSH,Thank you for taking the time to share such a wonderful feedback. It's wonderful to hear that you enjoyed our clean room and the service at Keio Plaza Hotel Tokyo!We look forward to welcoming you back soon, for more convenient and memorable visits.

8/10 – Bra

Wai Kwong

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
good
Bodde her 2 netter i mai 2024
Svar fra Keio Plaza Hotel Tokyo den 28. mai 2024
Dear Wai Kwong,Thank you for taking the time to share your review.We are delighted to hear that you enjoyed your stay with us. We hope to host you again soon!

10/10 – Utmerket

Claudia

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great service, loved the amenities in the room. Good location.
Bodde her 5 netter i mai 2024
Svar fra Keio Plaza Hotel Tokyo den 28. mai 2024
Dear Claudia,Thank you for taking the time to share your positive review. It’s wonderful to hear you appreciated the convenient location and enjoyed the amenities at Keio Plaza Hotel Tokyo! We continuously strive to offer our guests an exceptional stay, and your comments affirm our efforts. We’re looking forward to having you with us again soon.

10/10 – Utmerket

Leh Heng

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I stayed for 5 nights and was given a free upgrade to deluxe room
Bodde her 5 netter i mai 2024
Svar fra Keio Plaza Hotel Tokyo den 28. mai 2024
Dear Leh Heng,Thank you for taking the time to share your review.We hope you enjoyed your stay with us at Keio Plaza Hotel Tokyo, and look forward to serving you again in the near future!

10/10 – Utmerket

Dennis og Buena Park

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice and convenient.
Bodde her 3 netter i mai 2024
Svar fra Keio Plaza Hotel Tokyo den 28. mai 2024
Dear Dennis,Thank you for taking the time to share your positive feedback. It's wonderful to hear that you enjoyed your stay with us at Keio Plaza Hotel Tokyo!We look forward to welcoming you back soon, for more convenient and memorable visits.

10/10 – Utmerket

NOOR FAIZAL

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The hotel staff were very welcoming and polite, making my stay a very good one. The english speaking staff were able to help me with my queries and could accommodate storing my luggage before my check in time.
Bodde her 4 netter i mai 2024
Svar fra Keio Plaza Hotel Tokyo den 28. mai 2024
Dear NOOR FAIZAL,Thank you for taking the time to share such a wonderful review! It's fantastic to hear that you appreciated the service from our team members at the Keio Plaza Hotel Tokyo! We look forward to warmly welcoming you back to provide an even more memorable stay.

8/10 – Bra

Susan

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The hotel is in the busy Shinjuku area of Tokyo but off the beaten path so the area was quiet and felt very safe. The hotel is huge with a lot of restaurants and amenities. The walk to the Shinjuku Train Station is very nice since the tunnel opens up right at the hotel. The concierge staff were very helpful as well.
Bodde her 4 netter i mai 2024
Svar fra Keio Plaza Hotel Tokyo den 28. mai 2024
Dear Susan,Thank you for taking the time to share your positive feedback. It's wonderful to hear that you appreciated the prime location and the service of Keio Plaza Hotel Tokyo! Please consider us again in your future travel plans.

10/10 – Utmerket

Andy

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Very good service. Breakfast was nice fruits were fresh, staff were kind and helpful.
Bodde her 3 netter i mai 2024
Svar fra Keio Plaza Hotel Tokyo den 28. mai 2024
Dear Andy,Thank you for taking the time to share your positive review. It's wonderful to hear you appreciated the service and the breakfast at Keio Plaza Hotel Tokyo! We continuously strive to offer our guests an exceptional stay, and your comments affirm our efforts. We’re looking forward to having you with us again soon.

10/10 – Utmerket

Rochelle

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 9 netter i mai 2024

10/10 – Utmerket

Michael

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
What a beautiful hotel! So happy with the room, staff and amenities. Would definitely recommend!
Bodde her 3 netter i mai 2024
Svar fra Keio Plaza Hotel Tokyo den 23. mai 2024
Dear Michael,Thank you for taking the time to share your positive feedback. It’s wonderful to hear you enjoyed the rooms, services and the amenities at Keio Plaza Hotel Tokyo! We continuously strive to offer our guests an exceptional stay, and your comments affirm our efforts. We’re looking forward to having you with us again soon.

6/10 – Grei

Janet

Reiste med familie
Likte: Renhold og personale og service
It was fine however compared to other hotels for lesser cost I didn’t think it was worth the money
Bodde her 1 natt i mai 2024
Svar fra Keio Plaza Hotel Tokyo den 23. mai 2024
Dear Janet,Thank you for taking the time to share your feedback.We apologize if your found our pricing not to your liking. Our rate reflects the high-quality amenities, services,and central location we provide. We appreciate your feedback and hope to welcome you back in the future.

10/10 – Utmerket

Tong Hei Alfred

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 4 netter i mai 2024

2/10 – Forferdelig

Yuke

Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Room full of smoke smell
Bodde her 2 netter i mai 2024
Svar fra Keio Plaza Hotel Tokyo den 20. mai 2024
Dear Yuke,Thank you for taking the time to share your feedback.We are sorry for the issues you experienced with the smell of the room. Please rest assured that your concerns will be shared with the appropriate departments. We look forward to welcoming you back again on your next visit to Tokyo.

10/10 – Utmerket

Takaaki

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
部屋が広く清潔でした。
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Kwild

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very helpful staff and the food and staff were amazing
Bodde her 4 netter i mai 2024
Svar fra Keio Plaza Hotel Tokyo den 20. mai 2024
Dear Kwild,Thank you for taking the time to share your positive feedback. It's fantastic to hear that you appreciated the service from our team members at the Keio Plaza Hotel Tokyo! We look forward to warmly welcoming you back to provide an even more memorable stay.

10/10 – Utmerket

Sanghoon

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i mai 2024

10/10 – Utmerket

Marissa

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very accessible to everything. The staff has excellent customer service.
Bodde her 5 netter i mai 2024
Svar fra Keio Plaza Hotel Tokyo den 23. mai 2024
Dear Marissa,Thank you for taking the time to share your positive feedback. It’s wonderful to hear you appreciated the convenient location and the service at Keio Plaza Hotel Tokyo! We continuously strive to offer our guests an exceptional stay, and your comments affirm our efforts. We’re looking forward to having you with us again soon.

10/10 – Utmerket

Nick

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 13 netter i mai 2024

10/10 – Utmerket

Jiamin

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Hotel was about 5 mins walk to shinjuku station (if you get the right exit, took me a while to find the hotel when I first arrived). Area was in the quiet area of Shinjuku but easily accessible to convenience stores, food, shopping, drug stores etc. Do check out the Shinjuku part which has a hugee play area if you have children. Room was very big and spacious. Loved it. Staffs were polite and fluent in English. There is the Airport Limo pickup/drop off at the hotel, if timing is too early, there is a pickup at Shinjuku Bus terminal too, very convenient. From Hotel to Narita airport is less than 90 mins.
Bodde her 3 netter i mai 2024
Svar fra Keio Plaza Hotel Tokyo den 23. mai 2024
Dear Jiamin,Thank you for sharing your positive experience at the Keio Plaza Hotel Tokyo. We look forward to welcoming you back soon, for more convenient and memorable visits!

10/10 – Utmerket

albert

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Good location and good size room
Bodde her 5 netter i mai 2024
Svar fra Keio Plaza Hotel Tokyo den 17. mai 2024
Dear albert,Thank you for taking the time to share your positive feedback. It’s wonderful to hear you appreciated the convenient location and enjoyed the rooms at Keio Plaza Hotel Tokyo. We continuously strive to offer our guests an exceptional stay, and your comments affirm our efforts. We’re looking forward to having you with us again soon!

10/10 – Utmerket

Ihab

Beautiful hotel great service and breakfast
Bodde her 1 natt i mai 2024
Svar fra Keio Plaza Hotel Tokyo den 17. mai 2024
Dear Ihab,Thank you for taking the time to share your positive feedback. It's fantastic to hear that you appreciated the service from our team members and enjoyed the breakfast at Keio Plaza Hotel Tokyo! We look forward to warmly welcoming you back to provide an even more memorable stay.

10/10 – Utmerket

Conniet

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The hotel property and the rooms were very clean. Daily room cleaning provided slippers, replenished complimentary glass water bottles and toiletries where as hotels I have stayed at only provided once per stay. A little secret that most people aren't away of, they have a subway station (Tochomae Station) right underneath their property & you can exit through their 2nd floor, as their 3rd floor is where their main entrance is located. At this level they have a great convenience store which includes drinks & food like the popular Japanese Seven Eleven stores with a great selection of souvenirs with reasonable pricing ( Godzilla, Hello Kitty) The 2 best features are that the Japan Limousine Bus stops at their hotel ( $39 price er adult includes 2 pieces of luggage & kids are $19 and include 2 pieces luggage) You must purchase your bus tickets through the Japan Limousine Bus on their website and choose the area of Shinjuku ( the ride is one an half an hour so it beats taking the train with your luggage) but double check if the bus is running based on your arrival time and you can see Keio Hotel as an option) Only Keio hotel offers a complimentary private bus to Tokyo Disney Land and Disney Sea which is only available to Keio Hotel Guests ( pre-book in advance after you reserve your Disney Tickets) Their pool is only open during the summer so check with them in advance. The staff are diverse, so many international team members who can speak English.
Bodde her 13 netter i april 2024
Svar fra Keio Plaza Hotel Tokyo den 17. mai 2024
Dear Conniet,Thank you for sharing your positive experience at the Keio Plaza Hotel Tokyo! We look forward to welcoming you back soon, for more convenient and memorable visits.

10/10 – Utmerket

Velibor

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
They had a laundry service and the staff was awesome
Bodde her 6 netter i mai 2024
Svar fra Keio Plaza Hotel Tokyo den 17. mai 2024
Dear Velibor,Thank you for sharing your positive feedback.It's fantastic to hear that you appreciated the service from our team members at the Keio Plaza Hotel Tokyo! We look forward to warmly welcoming you back to provide an even more memorable stay.

10/10 – Utmerket

Gary

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
great first class hotel; good buffet breakfast
Bodde her 3 netter i april 2024
Svar fra Keio Plaza Hotel Tokyo den 17. mai 2024
Dear Gary,Thank you for taking the time to share your positive feedback. It's wonderful to hear you enjoyed the breakfast at Keio Plaza Hotel Tokyo! We continuously strive to offer our guests an exceptional stay, and your comments affirm our efforts. We’re looking forward to having you with us again soon.

10/10 – Utmerket

John

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This is a large hotel , very conveniently located for meeting people or for transport via Shinjuku Rail Station Excellent service
Bodde her 7 netter i mai 2024
Svar fra Keio Plaza Hotel Tokyo den 17. mai 2024
Dear John,Thank you for taking the time to share your positive review of the Keio Plaza Hotel Tokyo! We hope that we will have the pleasure of welcoming you back again in the future. Thank you again for your visit and your review.

6/10 – Grei

Glorimar

Reiste med familie
Likte: Fasiliteter
By mistake I chose a smoking room since this is no common I did not pay attention to this important detail. Expedia should alert that you are booking a smoking room so you can change your selection before finish your booking. O asked for change and they give me a room with 2 twins bed very small and uncomfortable. Nothing for VIP.
Bodde her 5 netter i mai 2024
Svar fra Keio Plaza Hotel Tokyo den 23. mai 2024
Dear Glorimar,Thank you for taking the time to share your feedback.We are disappointed your experience with us has not been 100% positive and we will make sure to forward your feedback to our team. We look forward to hosting you again for an even better experience.

8/10 – Bra

Kevin

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great location. Staff EXTREMELY helpful and always positive and respectful. Rooms just a tad underwhelming
Bodde her 4 netter i mai 2024
Svar fra Keio Plaza Hotel Tokyo den 23. mai 2024
Dear Kevin,Thank you for taking the time to share your positive feedback. It’s wonderful to hear you appreciated the prime location and the service at Keio Plaza Hotel Tokyo! We continuously strive to offer our guests an exceptional stay, and your comments affirm our efforts. We’re looking forward to having you with us again soon.

8/10 – Bra

Kenneth

Reiste med familie
Likte: Renhold, personale og service og fasiliteter
We have stayed in this hotel several times. Perfect location!! Wonderful breakfast! Nice property, good size room. Friendly staffs, overall we enjoy staying at keio Plaza hotel shinjuku.
Bodde her 6 netter i mars 2024
Svar fra Keio Plaza Hotel Tokyo den 17. mai 2024
Dear Kenneth,Thank you for taking the time to share such a wonderful feedback! It is always our pleasure to host your stay, and we hope to welcome you back again very soon.

10/10 – Utmerket

Carrie

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excellent room. (King room in Main Tower) Devoted and professional staff.
Bodde her 3 netter i mai 2024
Svar fra Keio Plaza Hotel Tokyo den 17. mai 2024
Dear Carrie,Thank you for taking the time to share your positive feedback. It’s wonderful to hear you enjoyed the rooms of Keio Plaza Hotel Tokyo! We continuously strive to offer our guests an exceptional stay, and your comments affirm our efforts. We’re looking forward to having you with us again soon.

8/10 – Bra

LING

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
整體不錯
Bodde her 4 netter i mai 2024
Svar fra Keio Plaza Hotel Tokyo den 17. mai 2024
Dear Ling,Thank you for taking the time to share your positive feedback.We are extremely happy that you were satisfied with your stay with us. Please consider us again in your future travel plans in Tokyo!

10/10 – Utmerket

Ann

Likte: Renhold og personale og service
We had an older room. But it was clean. Our view was of Mount Fuji and the Metro Govt building, which entertained us every night with the most incredible light show I’ve ever seen.
Bodde her 11 netter i mai 2024
Svar fra Keio Plaza Hotel Tokyo den 23. mai 2024
Dear Ann,Thank you for taking the time to share your positive feedback. It’s wonderful to hear you enjoyed the rooms at Keio Plaza Hotel Tokyo! We continuously strive to offer our guests an exceptional stay, and your comments affirm our efforts. We’re looking forward to having you with us again soon.

10/10 – Utmerket

Vincent

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The hotel staff was friendly and highly motivated to provide exceptional service and care. In addition the hotel room was superb. I was very happy with my stay and would definitely return.
Bodde her 4 netter i mai 2024
Svar fra Keio Plaza Hotel Tokyo den 17. mai 2024
Dear Vincent,Thank you for sharing your positive feedback.It's fantastic to hear that you appreciated the service from our team members at the Keio Plaza Hotel Tokyo! We look forward to warmly welcoming you back to provide an even more memorable stay.

10/10 – Utmerket

Fung Yee Catherine

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Excellent of all
Bodde her 6 netter i april 2024
Svar fra Keio Plaza Hotel Tokyo den 28. mai 2024
Dear Fung Yee Catherine,Thank you for taking the time to share your positive review. We are delighted to hear that you enjoyed your stay with us. We hope to host you again soon!

10/10 – Utmerket

Abdullah

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mai 2024

8/10 – Bra

Salman

Reiste med en gruppe
Likte: Renhold og personale og service
Hotel looked good from outside. The rooms were sparsely decorated. Bed mattresses were too hard / stiff. Washroom counters were melamine / synthetic material. We requested 30 minutes extension in our checkout, which the front desk staff didn’t allow. I then talked to hotel manager and he said we can extend checkout by 30 minutes only if we pay them 11,500 yen more. This is the first time I ever came across such poor customer service in a 4 star hotel. We will definitely not stay in this hotel again.
Bodde her 2 netter i mai 2024
Svar fra Keio Plaza Hotel Tokyo den 17. mai 2024
Dear Salman,Thank you for taking the time to share your feedback with us. Please accept our sincerest apologies for the inconveniences you have experienced during your stay. Please rest assured that your concerns will be shared with the appropriate departments. We sincerely hope we’ll have another opportunity to exceed your expectations in the future.

10/10 – Utmerket

Yang

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
good location, nice room size
Bodde her 3 netter i april 2024
Svar fra Keio Plaza Hotel Tokyo den 17. mai 2024
Dear Yang,Thank you for taking the time to share your positive feedback. It’s wonderful to hear you appreciated the convenient location and enjoyed the rooms at Keio Plaza Hotel Tokyo. We continuously strive to offer our guests an exceptional stay, and your comments affirm our efforts. We’re looking forward to having you with us again soon!

6/10 – Grei

Shelly

Bodde her 1 natt i april 2024

6/10 – Grei

Miriam og Laguna Woods

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
There’s no room service, no decaffeinated coffee available in the rooms for a 5 star hotel, this not so good. You provide regular coffee and tea in the room but not decaf coffee. Some people cannot drink anything with caffeine especially those with a heart condition like myself. Where do the guests expect to go get decaf coffee early in the morning! Disappointing.
Bodde her 13 netter i april 2024
Svar fra Keio Plaza Hotel Tokyo den 17. mai 2024
Dear Miriam,Thank you for taking the time to share your feedback.We appreciate your feedack regarding decaf coffee and will consider your suggestion for the future improvements. We hope to host you again for an even more personalized guest experience.

10/10 – Utmerket

Shan

Reiste med partner, Forretningsreisende
Likte: Personale og service og overnattingsstedets bygg og tilstand
Good
Bodde her 6 netter i april 2024
Svar fra Keio Plaza Hotel Tokyo den 17. mai 2024
Dear Shan,Thank you for taking the time to share your positive feedback.We are extremely happy that you were satisfied with your stay with us. Please consider us again in your future travel plans in Tokyo!

10/10 – Utmerket

Marie

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great location. Lots of food options near by. Staff was very friendly and accommodating. Enjoyed a wonderful breakfast every morning.
Bodde her 4 netter i april 2024
Svar fra Keio Plaza Hotel Tokyo den 17. mai 2024
Dear Marie,Thank you for taking the time to share your positive feedback. It’s wonderful to hear you appreciated the convenient location, the service, and enjoyed the breakfast at Keio Plaza Hotel Tokyo! We continuously strive to offer our guests an exceptional stay, and your comments affirm our efforts. We’re looking forward to having you with us again soon.