I was very impressed by this hotel. The hotel was clean and the staff was VERY friendly and helpful. They always greeted us with a smile when we came back from a long day of sightseeing. Most of them spoke English well and we did not have any real problems communicating. The rooms were a bit smaller than I was used to, but that was to be expected. They still had all the things that was necessary. Tv, refrigerator, toilet, shower all worked great. They had free Wi-Fi or cable internet which was fast and reliable. The room was very clean and was cleaned every day. We even got robes and slippers which was awesome. The beds were really comfortable and I had no problems falling asleep. The hotel was close to the Asakusabashi metro station, so access to the rest of Tokyo was not a problem. Unless you are expecting overwhelming luxury, then this hotel is absolutely perfect! Next time I go to Tokyo, this hotel will be my first choice :)