Rating Details:
The property manager was very unhelpful.
The vacation rental was somewhat dirty.
I was more than happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
I was trapped Stateside do to the pandemic and rented 2 months at this house (stayed 1.5). The house is nice and the area quiet. It has everything you could ever need in the kitchen. The beds are comfy and the master shower is great. There are bugs (cockroaches, worms, caterpillar-type things), but the house was sprayed while I was there. The HUGE downside is the management company (Down Home). They are absolutely terrible. I called and was told one thing, only to be told another when push came to shove. I even recorded my final conversation where I was told I could get my deposit 2 weeks after my early checkout and later was told that was wrong despite my recording. This happened more than once (Thus why I started recording!) The person answering the phone would tell me something and when it didn't happen and I started to argue, I'd be told that what I was told was wrong. This related to the pool being dirty, the solar panels leaking, bugs in the house, retrieving mail, and returning my deposit. All of these could be remedied if the management company was better. I can't decide if this is lack of training or just terrible customer service. Furthermore, when I finally reached my limit with the management company I had the misfortunate of speaking to Tiffany (I believe that was her name) who was unbelievably rude by interrupting and not listening. She even acknowledge I may have been told the wrong thing and yet there was nothing she could do about it. Thankfully, I transferred to management (Stacey) who was at least kind and understanding.Finally, I rented primarily because of the pool. The house owner has approved it only being cleaned once a week which is not enough. There were cockroaches and hundreds of gnats. I'm running out of characters but the pool company doesn't actually come (which I reported) and a neighbor even stopped by to say he had noticed it. The pool was unusable alot as a result. Down Home didn't listen to me when I