Hoteller nær The Mansion at Mountain Lakes

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"Bra"

"Perfekt beliggenhet."

"We stayed at this hotel for 6 nights and discovered bed bugs on night 4. We have photos as proof. Despite this, staff initially dismissed our concerns and only moved us to a new room after we insisted. They later steamed our belongings, but only after repeated requests. Because of this incident, one of us missed an important professional concert opportunity, which was a major reason for visiting. This was extremely disappointing and had real career consequences. The hotel staff told us they could only refund two nights because the reservation was made through Hotels.com. We confirmed directly with Hotels.com and with a hotel industry professional that this is not true. The hotel lied to us. Even after acknowledging photo evidence of bed bugs, they refused to take responsibility for the full stay. The situation caused significant stress, worry about bringing bed bugs home (which can cost thousands to eliminate), and major disruption to our trip. We are now dealing with steam-cleaning and freezing luggage to avoid contamination. A hotel should never: • deny evidence of bed bugs • mislead guests about refund rights • do the bare minimum only after pressure We are requesting a full refund, as we did not receive the service we paid for, and the stay was significantly impacted. Avoid this hotel. Not only because of bedbugs, but because of how poorly they handled the situation."

"Alt var glimrende! Hotellet ligger svært sentralt, med hyggelige og serviceinnstilte ansatte. Rommet var stort og komfortabelt, og sengene var veldig gode. Både frokost i resturantene var gode og det var også «grab & go» - frokostene. Anbefales på det varmeste!"

"Trygt, rent, rolig. Veldig god plassering. "

"Fantastisk beliggenhet, veldig sentralt, men ikke veldig travelt utenfor hotellet."

"Very close to Times Square"

"Very good location in the middle of times square. The rooms are actually pretty nice, stayed there a couple of times. The breakfast is also quite decent, but way to crowded and you eat because you have to, not because you enjoy it, but you you have everything you need. The elevators is a big issue, they can't handle the amount of people living in the hotel. One of three elevators were out of service though. We choose to walk down the stairs from 30th instead, probably not a good idea after all the pancakes that week. We had prepayed our room for 1 week, and get delayed first day due to delay of flight. When we arrived at 1am they had sold our room, overbooked intentionally and we had no were to sleep. But a serviceminded night worker opened up a room that was renovating with no shower, but we got to sleep and got a new room the day after. "