Hoteller nær The Encore Theatre

«I arrived 50 minutes early. Told my room was not ready. And told they could not guarantee when room would be ready. I asked if there was anything they could do to get me a room right away. I was on my way to a wedding. Traveled 5 hours. I was told. No we cannot do anything but call you and we don’t know when. I returned my luggage. But returned and asked if a smaller room could be made available. They said yes but that I would be charged for the larger room. I took the small room at the higher ...

«It is a sprawling property with rooms located in various locales varying in quality. For a conventional hotel room I would recommend a “tower” room. Breakfast is a pretty standard buffet. There is a small guest laundry with two washers. The bar in the atrium is only sometimes serving in the evening, but the small selection of food is pretty good.»

«Better than expected»

«This property was conveniently located for my stay. The bedding was clean and new. However, the room needs updates. My door needed to be pulled closed. Could easily have been left askew. Then when closed, there was light coming through the crack.»

«Staff was excellent.»

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«Conveniently located. Comfortable bed. Great shower. Excellent staff.»

«The room was lovely. I appreciated the space and the kitchen amenities. The breakfast was appreciated.»

«I'd never stayed in a setup like this but I found it worked well for my needs! It was less chaotic and offered more space and amenities than a traditional hotel. It was a nice central location in Ann Arbor but was nice and quiet. Anyone coming town for a Michigan game or other campus event would probably be comfortable here.»

«You get what you pay for. It was clean, but run down. There weren’t even hangers in the closet. Questionable characters hanging around as well.»

«The Front desk staff member was less than welcoming, especially compared to all other Hilton Hotels we have enjoyed. He was hunched over a nearby bar counter and wondered over after we arrived at a vacant check-in desk, then muttered an unenthusiastic welcome. The same experience with him at checkout. Otherwise, the hotel was very good.»

«A suggestion would be to have a microwave in the breakfast room to heat up the food. The food was cold and there was nowhere to reheat it.»

«A simple hotel with good beds & everything working & pleasant. Clean & well run; prompt housekeeping (touch ups each morning). Great staff who were friendly and helpful with our large family group occupying 8 rooms. A short walk (without crossing roads) to eating spots, nail salon, & a nice grocery store in the same complex.»

«Staff was polite and accommodating.»

«Good pet policy with reasonable fee. Newer building (or remodel) with clean indoor pool. Breakfast choices very limited, but lots of restaurant choices nearby.»

«Check in is scheduled for 4PM, which from my experience is late. On top of that, they charged an additional $25 for a 3PM check in and an extra $50 for a 2PM check in. That feels excessive. Directions to the parking garage and parking directions were't clear. I once did not enter the parking garage in the right way and was charged for parking. The hallway to the room was dark and did not meet photos provided. Otherwise, everything was great. Clean, safe, great room sizes. Perfect for our ...

«Polite and helpful staff.»