Hoteller nær The Encore Theatre

«I arrived 50 minutes early. Told my room was not ready. And told they could not guarantee when room would be ready. I asked if there was anything they could do to get me a room right away. I was on my way to a wedding. Traveled 5 hours. I was told. No we cannot do anything but call you and we don’t know when. I returned my luggage. But returned and asked if a smaller room could be made available. They said yes but that I would be charged for the larger room. I took the small room at the higher ...

«Better than expected»

«Staff was excellent.»

«Under renovation. Lobby smelled like smoke. Neighborhood made us feel uneasy.»

«The room was lovely. I appreciated the space and the kitchen amenities. The breakfast was appreciated.»

«. »

«You get what you pay for. It was clean, but run down. There weren’t even hangers in the closet. Questionable characters hanging around as well.»

«I'd never stayed in a setup like this but I found it worked well for my needs! It was less chaotic and offered more space and amenities than a traditional hotel. It was a nice central location in Ann Arbor but was nice and quiet. Anyone coming town for a Michigan game or other campus event would probably be comfortable here.»

«The Front desk staff member was less than welcoming, especially compared to all other Hilton Hotels we have enjoyed. He was hunched over a nearby bar counter and wondered over after we arrived at a vacant check-in desk, then muttered an unenthusiastic welcome. The same experience with him at checkout. Otherwise, the hotel was very good.»

«A suggestion would be to have a microwave in the breakfast room to heat up the food. The food was cold and there was nowhere to reheat it.»

«Polite and helpful staff.»

«Staff was polite and accommodating.»

«Good pet policy with reasonable fee. Newer building (or remodel) with clean indoor pool. Breakfast choices very limited, but lots of restaurant choices nearby.»

«Never book here. Hospitality is very poor. Staff is very very rude.»

«Check in is scheduled for 4PM, which from my experience is late. On top of that, they charged an additional $25 for a 3PM check in and an extra $50 for a 2PM check in. That feels excessive. Directions to the parking garage and parking directions were't clear. I once did not enter the parking garage in the right way and was charged for parking. The hallway to the room was dark and did not meet photos provided. Otherwise, everything was great. Clean, safe, great room sizes. Perfect for our ...

«Nice lobby, gym and breakfast area. Small bedroom, sliding door to the bathroom doesn’t give enough privacy, lack of microwave in bedroom.»