Hoteller i Terrace Park

«Hello, I paid on Expedia with a different form of payment and then was charged also at your desk. This was not just a hold it was a charge for the room. I was double charged.»

«I called and was told there was an airport shuttle but once there that was not true. I had not checked the website which stated such. The hotel refunded money the money even with non cancel but Expedia does not refund money. Very disappointed as I use Expedia for my travel. We canceled and stayed elsewhere. Tge area and property were not great. Smoking of weed in parking lot when we arrived.»

«Staff was polite, checked in with no issues. Room was clean. I would stay here again if in the area.»

«The property was clean and well maintained! Friendly staff. Nice and clean pool! Amazing breakfast!»

«Two stars is being generous. The outside doors didn't open. The room felt small with the placement of the fridge against the bed. Deadbolt didn't work. Toilet paper holder was ripped out of the wall. The outlet by the sink did not work. Some lights wouldn't turn on.»

«Staff was curtious and attentive and made sure our of needs were met. Room was spacious and clean. Hotel location was very convenient, pently of shopping and dinning options near by and a short drive to downtown area.»

«Our room was very clean. Bedding smelled fresh and clean. The towel rack came off the wall on one end but was not a major issue. I let the staff know and we're going to fix it the next day as it was later in the evening. Shower had great water pressure. The room stayed a little warm even with AC on. The pool was NOT heated but again not the end of the world. Breakfast had a great variety of choices, from cold cereal to hot waffles, eggs and sausage. Coffee was hot, fresh and delicious. The staff ...

«Our room was so close to the breakfast area so it made it so easy to plan our morning! Our biggest complaints would be the consistent smell of weed whenever we entered our room. We didn’t smell it in the lobby or any other areas except for around our room and in our room. We told the front desk and they said they’d investigate but we never got a follow up. Also, the pool wasn’t the cleanest…murky and had leaves in it which was interesting for an indoor pool. There were two outdoor fireplaces ...

«Short staffed. One person working both desk and breakfast area. Bath commode had no lid.»

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«Great stay!»

«Nice and clean!! Very friendly!! Website says breakfast, does not.»

«I will give a thorough review. Front desk - super kind. Unfortunately, part of the reason we chose that property is the pool. It was closed all day. Next - Parking would have been plentiful if several worker trucks didn’t park laterally and take them all. Room quality was average. Note to those with feather allergies - they have feather pillows. We were able to ask the front desk for regular pillows since one of us does have that allergy. Super thankful for her! Bathroom cleanliness was 99% ...

«Friendly staff and clean room»

«We were very impressed with this particular location. Very clean & we appreciated the extra security measures even though this area certainly didn’t warrant it. »

«Wonderful place to stay, staff went above and beyond and we would love to stay here again»

«Loved the entryway with the water fountain. It was a long walk to the elevator for guests, however, everything was very clean. Our room was great. We arrived late and were quite weary from travel. A welcoming smile from the person working the desk would have been helpful or even some direction about parking or how to find elevators. Parking was limited as it seemed to be a busy evening. Maybe the worker, who was alone, was tired and overwhelmed from the many people coming in that night. She ...

«Traveled from 4 hours away for vacation in Cincinnati. Hotel is in a ghetto area, not what I was expecting. However, vicinity was clean. Parking was fine, however, when leaving the parking lot, can be difficult to make left turn if high traffic. There was a $200 hold fee for the purpose if travelers smoked tobacco products inside their rooms (it's a smoke-free hotel hence travelers are penalized if smoking is detected inside rooms). We're non-smokers hence was not charged for this fee (however, ...