2/10 – Forferdelig
Tom Henrik
Forretningsreisende
24. mars 2024
Likte: Overnattingsstedets bygg og tilstand og romkomfort
Likte ikke: Personale og service
Disappointing experience
My stay at Hilton Taizhou was unfortunately a disappointing experience that fell short of my expectations for the Hilton brand. Although the hotel itself appears modern and relatively new, and the room was perfectly acceptable, it was the service that let me down the most.
One incident that particularly stands out occurred during a pleasant moment in the bar. I was abruptly interrupted by a staff member from the reception who insolently presented a payment terminal, explaining that there had been an error with the room rate at check-in, which required a larger deposit from me. Being confronted in this manner in front of friends and other guests was both humiliating and far from the level of professionalism expected from an establishment like Hilton.
The situation was further exacerbated when I was denied further service at the bar based on instructions from the reception – again, a communication that took place publicly and felt highly disrespectful.
Throughout my two-day stay, I also experienced a complete lack of room service. There were no new towels, no refill of water, and the advertised express laundry service did not live up to its name, forcing me to iron my own shirts on a dirty ironing board.
Given this experience, I feel that potential guests should consider other accommodation options in the area. While Hilton usually stands for quality and service, my experience at Hilton Taizhou shows that th
Tom Henrik
Bodde her 2 netter i mars 2024