Dear Galina, Thank you for the fantastic review. I am very pleased that you found our standards of service and care for our guest to be of the highest quality. I look forward to welcoming you to the hotel again. Kind regards, Uday RaoGeneral Manager

Dear Yoshihiro, We are truly shocked and deeply concerned to learn about your distressing experience, and we offer our most heartfelt apologies for any inconvenience it may have caused. The security and privacy of our guests' personal information are not just priorities for us; they are the foundation upon which our commitment to service rests. To hear of any breach in this trust shakes us to the core. Upon receiving your feedback, we conducted a thorough investigation into the alleged incident. We are relieved to report that our systems have undergone extensive checks and verification, revealing no indication of any system leaks or breaches of security measures. In addition to reinforcing our existing security measures, we have implemented retraining programs for our staff to ensure strict adherence to data protection protocols. Moreover, we have introduced additional fail-safe measures and precautions to fortify our defences against external threats and scams. We value your patronage and trust, and we are committed to upholding the highest standards of security and confidentiality. Should you have any further concerns or require assistance, please do not hesitate to reach out to us directly. Kindest,Uday Rao, General Manager