Hoteller nær Subterra Castle

«Everything ok»

«I didn't even get to stay there and I told Expedia one of my money back because I got there early and they let me check in early and when the manager came in at 11:00 I got to straighten out with her but then that owner come in and she was super rude and at 9:00 when I come back from the grocery store she told me I couldn't get a room key and I needed to pay for another day and called the Topeka Police and the escorted me off the property Total disappointment still waiting on my refund from ...

«There were only two luggage carts and neither was available when we were leaving. I don’t know why so many hotels have this problem. Are carts that expensive? I travel a great deal and it’s the first thing that I look for because I have two heavy suitcases and a cart makes a big difference»

«My credit card was charged despite prepaying. In reviewing the folio emailed to me after checkout, they charged taxes which were already paid and documented as such on my initial booking receipt. There were no incidentals charged to the room, just a billing error on their part. When I contacted the property to resolve the overpayment/double charge, I was told they had a new system and the issue would need to be escalated to the manager. There has been no contact from manager Kay to resolve the ...

«The room was clean but had wear and tear. The toilet handle had to be held down to fully flush. The walls and ceiling had a lot of dings and dents! We were in room 104 on the ground floor and could hear the people above us. The breakfast was hot and okay. However, the attendant did not keep it fully stocked. Several items had run out an hour after breakfast had started. I will say there was a variety of breakfast foods. The bed was very comfortable and the A/C worked great! We would ...

«The staff were friendly. The rooms were decent. Breakfast was great. You're given 2 free drink vouchers for the bar! The was unexpectedly nice.»

«Our room was great! However, the hot tub water was green with brown ring around tub! The room was clean and nice! But they definitely need to fix this place up! Front doors of hotel left open day and night! Needs a paint job badly and fixing up! The complimentary breakfast was not very good! Limited choices! We booked for hot tub, if we would have known it was in this shape would have went elsewhere, but we couldn’t get a refund for room! This is not up to a Marriott standard hotel!»

«Breakfast was less than average and very expensive for counter service. Don't call it granola if all you do is break up a commercial granola bar. Oatmeal was poorly cooked and unexplainably expensive. Shower, on the other hand, was outstanding, but hallway inside room is too narrow to bring the luggage cart in. Also lighting in bathroom and sleep area is very weak and not useful. »

«It was all great! Hot tub was perfect too!»

«TV remote didn't work »

«I've seen worse but it is pretty bad for the price! I regret paying for it for sure!»

«The people at the desk were really really nice!! I did a previous review and don't remember their names now. I believe it was Rick the night guy, and Esther. »

«One thing we didn’t like was that there are no “Do Not Disturb” signs to place on the door for housekeeping. We had to notify the housekeeper directly. Luckily we found her in the hallway to let her know. And hotel is located on a major street which has a lot of traffic noice and sirens until very late at night. »

«This was the best hotel of my recent week-long road trip across the country. It was clean, as Holiday Inns consistently are. I appreciated the larger sized refrigerator with a freezer section in the room and the included toiletries: shampoo, conditioner, body wash, hand soap and lotion. The staff was exceptionally friendly and really made my stay very pleasant. The breakfast buffet was very good and included eggs and quite tasty biscuits and gravy made with sausage. They also had good-sized ...

«Get what you pay for. Stayed here last minute for a wrestling tournament. Room has cockroachs, holes in walls, ac/heat didn't work, dirty, whole hotel smelled like marijuana. Don't waste your time »

«Clean, safe, helpful staff. And a clean indoor pool. »

«Nice hotel»

«Pool is not able to be used. Breakfast was very limited and bedding was not good. Seen a cockroach also»