Hoteller i Strawberry Plains

«Love the front desk staff member. She was friendly and 100% attentive to resolve our issue. There was a big water leak in the hallway, TV didn’t work properly. Breakfast was ok.»

«We stayed at Wilderness at the Smokies – River Lodge Suites last weekend and had a great experience. The room was clean and comfortable, the staff was friendly, and the resort had plenty of fun activities for the whole family. We had no issues during our stay, and everything went smoothly. We would definitely stay here again and recommend it to others looking for a fun family getaway! 😊»

«Elevator not working when i booked and was asked to book on another hotel. Our room is in the 4th floor. Dragging luggage and children into stairs is not a joke.»

«It was not a 9 as the ratings suggested. Okay but not that great»

«We loved this resort. Beautiful, clean, good food and really enjoyed the Dollywood perks.»

«Great location and very quiet.»

«Clean and had everything you would need for a stay!»

«The condo was beautiful, stocked with everything we needed and very clean.»

«Wonderful staff, clean place, great location»

«Great location to attractions. We were happy we chose this location over Gatlinburg due to the crazy traffic in the other town. Was nicer to drive to town and be able to walk around the island. The manager was great! She inquired about our stay and heard I wasn’t completely satisfied with the hospitality. I was expecting a bit more charm and friendliness and that wasn’t the experience we had. She was accommodating and very sweet about following up with the staff member. Overall, the room was ...

«Great location to airport! Wonderful staff, and safe location.»

«Second time i've stayed there and had a dirty bathroom. There was hair in the tub, vanity on the countertop and even on the refrigerator. Front desks response was basically Oh OK.»

«The staff were very kind, would definitely stay there again!»

«The attendance at the desk was excellent. My husband had taken a fall. He’s elderly and on oxygen our room was ready and they let us check in early was so happy with the stay will be coming back.»

«Very nice stay close to everything!»

«The shining star of Best Western was the lady who worked the desk and drove the shuttle to the airport. She was extremely gracious and polite.»

«While the room was clean and sufficient, and was updated in some ways, the property of hotel did not leave a good impression. The hotel looked very old and outdated. The elevator was super slow and filthy. The walkway was narrow and the balconies were almost impossible to sit on. If you had any leg length at all you would not have been able to sit in the chairs. Our view was of a dirty river behind the property. We appreciate the staffs attention when checking in and out. The hospitality area ...

«Very clean. The rooms are huge. Family friendly. Most staff is amazing and friendly. Food from the restaurant is great! Highly recommend»