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Anmeldelser av The Highland Hotel by Compass Hospitality

3 out of 5
The Highland Hotel by Compass Hospitality
Bay Highland Hotel, Strathpeffer, Scotland

Anmeldelser

7,6

Bra

Rangering på 10 − Utmerket. 104 av totalt 345 anmeldelser." "
Rangering på 8 − Bra. 129 av totalt 345 anmeldelser." "
Rangering på 6 − Grei. 59 av totalt 345 anmeldelser." "
Rangering på 4 − Dårlig. 36 av totalt 345 anmeldelser." "
Rangering på 2 − Forferdelig. 17 av totalt 345 anmeldelser." "

7,8/10

Renhold

8,0/10

Personale og service

7,6/10

Fasiliteter

7,0/10

Overnattingsstedets bygg og tilstand

7,4/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Marthe

Bodde her 1 natt i oktober 2023
Svar fra Reception den 30. okt. 2023
Thank you for your 10/10 rating, we greatly appreciate it

8/10 – Bra

Ottar

Likte: Renhold og personale og service
Bodde her 2 netter i september 2023
Svar fra Reception den 30. okt. 2023
Thank you for your 4/5 rating, we greatly appreciate it

8/10 – Bra

Dominik

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Das Hotel liegt in einem sehr schönen historischem Örtchen. Das Personal war sehr nett.

8/10 – Bra

Jorge og Edinburgh

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Property is very well located in town centre, parking was very easy around the property, 2 min walking distance from Morrisson's daily, a chinese takeaway and 2 cafe/bistro. Definitely recommend it if you're on your way of NC500.
Bodde her 1 natt i mai 2024
Svar fra Highland den 14. mai 2024
Thank you for your feedback, it is greatly appreciated

8/10 – Bra

Deborah

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We travelled as a couple and stayed in a superior room overlooking Strathpeffer which is a lovely village with nice walks. It was a lovely, large room with a sofa and a big modern bathroom. Breakfast was good with plenty of options and had gf bread for anyone intolerant/ coeliac. The toaster wouldn’t be suitable for coeliac due to cross contamination with normal bread crumbs. A bacon sandwich with the gf bread was ample though and with other continental choices too. We couldn’t book an evening meal unless we were already booked as half board. But we did have an amazing fish supper at the Siddy Fish & Chip Shop in Contin just down the road, which also has a separate fryer for gf. We had a drink in the bar in the evening which was full due to coach parties and a biker convention which made for an interesting night. The resident entertainer was geared up for the coach parties and had people up dancing and really enjoying themselves, which was great to see. The hotel is decorated in lovely authentic Scottish style but seems to cater mainly for coach parties and large groups. Visit rogie falls if you get the chance. Also the sweet shop in the pavilion was like stepping back in time with a lovely selection. Overall a good stay on our NC500 trip.
Bodde her 1 natt i mai 2024
Svar fra Highland den 14. mai 2024
Thank you for your feedback, we greatly appreciate it

10/10 – Utmerket

Gloria Diane

Reiste med en gruppe
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The carpet adds a Scottish atmosphere right from the start. The entertainment on both nights was an unexpected surprise. The lift is unique, and ohhh so needed!
Bodde her 2 netter i april 2024
Svar fra Highland den 14. mai 2024
Thank you for your feedback, it is greatly appreciated

10/10 – Utmerket

Rosie

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i april 2024

10/10 – Utmerket

Gregorius

So autentic. I love all about it. Mostly the building en interior. So Scottisch
Bodde her 1 natt i april 2024
Svar fra Highland den 14. mai 2024
Thank you for your feedback, it is greatly appreciated

8/10 – Bra

Raluca

Likte: Renhold
Bodde her 1 natt i april 2024
Svar fra Highland den 14. mai 2024
Thank you for your feedback, it is greatly appreciated

10/10 – Utmerket

Kenneth

Reiste med partner
Likte: Personale og service og overnattingsstedets bygg og tilstand
The staff was the best! Hotel is just lovely.
Bodde her 1 natt i april 2024
Svar fra gm den 23. apr. 2024
Thank you for your kind feedback, it is much appreciated

8/10 – Bra

Paula

Reiste med kjæledyr
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great location if you like to walk and hike. Beautiful older building, traditional Scottish, well maintained!
Bodde her 3 netter i februar 2024
Svar fra gm den 23. apr. 2024
Thanks Paula for your positive feedback. It is much appreciated by the Team.

8/10 – Bra

ailsa

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff were excellent
Bodde her 2 netter i februar 2024
Svar fra gm den 23. apr. 2024
Thank you Ailsa for our 4 star review.

8/10 – Bra

Paula

Reiste med kjæledyr
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
A very comfortable place to stay, always toasty warm inside with spacious hallways and rooms. A beautiful and grand building. Traditionally Scottish!
Bodde her 2 netter i februar 2024
Svar fra gm den 23. apr. 2024
Thanks Paula - much appreciated

10/10 – Utmerket

Mellisa

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Lovely hotel lovely staff
Bodde her 2 netter i januar 2024
Svar fra Reception Team den 17. feb. 2024
Thank you for your lovely review, we greatly appreciate the feedback

4/10 – Dårlig

Robert

Bodde her 5 netter i januar 2024
Svar fra Reception Team den 17. feb. 2024
Thank you for your rating. We are sorry we did not meet your expectations

8/10 – Bra

Richard

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i desember 2023
Svar fra Reception Team den 31. des. 2023
Thank you for your rating

8/10 – Bra

Pauline Love

Reiste med partner, Reiste med familie, Reiste med kjæledyr
Likte: Renhold og fasiliteter
We had to stay over because we couldn’t get home due to a storm. We booked this hotel as it was dog friendly and had a lift. Hotel was lovely and well maintained in the bar and reception area. It’s such a beautiful building. Our Room appeared to have been updated some time ago and was clean. Good shower and soft white towels available. With the window open as much as we were able and the heating off we were very warm and uncomfortable through the night. We were put on a floor that had a large container collecting water from a leak in the roof which I found strange due to the size of the hotel and many more rooms would have been available. I think most of the first floor is to house staff. We had issues with the lift and a member of staff told my Husband when he reported it “you’ll have to take the stairs then”. My Husband is able to take the steps despite having disabilities however my elderly Mother was not. Staff need to be aware of hidden disabilities as not everyone uses a walking aid making it so obvious. The lift was fixed, we were told it’s an old lift. We didn’t eat in the hotel. The Chinese next to the hotel is delicious. I think the hotel would be a lovely experience when there are coach tours there, it was very quiet when we stayed. The area is nice too.
Bodde her 1 natt i desember 2023
Svar fra Reception Team den 28. des. 2023
Thank you for providing us with your feedback, it is greatly appreciated

10/10 – Utmerket

David

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i november 2023
Svar fra Reception Team den 5. des. 2023
Thank you for your 10/10 rating, we greatly appreciate it

8/10 – Bra

James

Reiste med partner
Likte: Renhold og personale og service
Fabulous value for Dinner, Bed & Breakfast! This once grand hotel still provides clean, warm, comfortable rooms, and grand, if faded, public spaces. While the dinner menu was a bit uninspiring, the food was fine (and great for the price). Full Scottish breakfast too. Happily stay again for a night or two.
Bodde her 1 natt i november 2023
Svar fra Reception Team den 17. nov. 2023
Thank you for your wonderful review of our hotel, we are glad you enjoyed your stay with us

8/10 – Bra

Heather

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It was a lovely hotel and the staff was very friendly and helpful
Bodde her 2 netter i september 2023
Svar fra Operations Manager den 7. nov. 2023
Thank you Heather for your kind review

8/10 – Bra

George

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
A beautiful location. There are a few good walks nearby. Staff were helpful. Inverness is not far and Ullapool is only an hour away.
Bodde her 2 netter i oktober 2023
Svar fra Reception den 30. okt. 2023
Thank you for your lovely review, we greatly appreciate it

10/10 – Utmerket

Sarah

Bodde her 1 natt i oktober 2023
Svar fra Reception den 30. okt. 2023
Thank you for your 10/10 rating, we greatly appreciate it

10/10 – Utmerket

Ashlea

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
The staff where really friend the stay was really comfortable and the food was nice and everything was what we needed it was just a little run down but didn’t effect the stay
Bodde her 1 natt i oktober 2023
Svar fra Reception den 30. okt. 2023
Thank you for your lovely review, we greatly appreciate it

8/10 – Bra

William

Likte: Renhold og personale og service
Over all, not to bad. Room was very dated. No bedside light in big family room. Wardrobe blocking view of 20" tv. Double bed off the level. My feet were higher than. My head.
Bodde her 1 natt i oktober 2023
Svar fra Reception Team den 24. okt. 2023
Thank you for your feedback, we will look into your comments re bedside lamp and get this sorted.

10/10 – Utmerket

Stuart

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i oktober 2023
Svar fra Reception Team den 24. okt. 2023
Thank you for your 10/10 rating, we greatly appreciate it!

4/10 – Dårlig

Mathilde

Likte: Personale og service
Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
The hotel was super old. The room smelled super bad, our clothes still smell after just being in our suitcase in the room. The window couldnt open so we couldnt air it out. The windows and bathroom had mold. The carpet was stained and the cups in the bathroom were yellow. The bed was probably the smallest and most uncomfortable double bed ive ever slept in. It felt dirty and uncomfortable to be there.
Bodde her 2 netter i oktober 2023
Svar fra Reception Team den 19. okt. 2023
thank you for your feedback. I am sorry to read that we did not meet your expectations on this visit.

8/10 – Bra

Elspeth

Reiste med familie
Likte: Renhold og romkomfort
Bodde her 3 netter i oktober 2023
Svar fra Reception Team den 18. okt. 2023
Thank you for your 8/10 rating, it is greatly appreciated

10/10 – Utmerket

Alaine

Bodde her 1 natt i oktober 2023
Svar fra Reception Team den 18. okt. 2023
Thank you for your 10/10 rating, we greatly appreciate it

8/10 – Bra

Verifisert reisende

Likte: Renhold og personale og service
Bodde her 1 natt i oktober 2023
Svar fra Reception Team den 18. okt. 2023
Thank you for your 8/10 rating, we greatly appreciate it

10/10 – Utmerket

David

Forretningsreisende
Likte: Renhold og romkomfort
Bodde her 1 natt i oktober 2023
Svar fra Reception Team den 11. okt. 2023
Thank you for your 10/10 rating, we greatly appreciate it

8/10 – Bra

L

Likte: Personale og service
6 out of 10
Food portions at dinner not b8g portion smaller than average,
Bodde her 1 natt i oktober 2023
Svar fra Reception Team den 8. okt. 2023
Thank you for your review, it is greatly appreciated

8/10 – Bra

Graham

Reiste med familie, Reiste med en gruppe
Likte: Renhold, personale og service og fasiliteter
Badly needs afrontal facelift for as the first impressions count saying goes,and food at breakfast needs more perfecting
Bodde her 4 netter i oktober 2023
Svar fra Reception Team den 7. okt. 2023
Thank you for your review, it is greatly appreciated

4/10 – Dårlig

Verifisert reisende

Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Mouse issues
Hotel seemed ok for the price. Unfortunately our room had a mouse/rat issue and noise of mice in the roof kept us awake. Had to change rooms and sleep was very broken.
Bodde her 1 natt i oktober 2023
Svar fra Reception Team den 8. okt. 2023
Thank you for your review

10/10 – Utmerket

Ralph

Likte: Renhold og personale og service
Bodde her 4 netter i september 2023
Svar fra Reception Team den 7. okt. 2023
Thanks for your 5/5 rating, it is greatly appreciated.

10/10 – Utmerket

James

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i september 2023
Svar fra Reception Team den 7. okt. 2023
Thanks for your 10/10 rating, it is greatly appreciated.

8/10 – Bra

James og EAGAN

Reiste med familie
Likte: Renhold
The hotel is dated. However clean. A must see as it is like stepping back 75 yrs. It is an impressive building
Bodde her 1 natt i september 2023
Svar fra Reception Team den 7. okt. 2023
Thanks for your review, it is greatly appreciated.

2/10 – Forferdelig

Kevin

Reiste med partner
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The carpet in our room was worn through in spots, dirty water glass in the bathroom, Balcony railing was rotten so the door to it was locked. The room had a musty smell. Hair in the bathroom, and the food at the restaurant could have been purchased at a Texco. Alround never again.
Bodde her 1 natt i september 2023
Svar fra Reception den 30. okt. 2023
Thank you for your review, I am sorry you didn't appear to enjoy your stay with us and can only apologise

6/10 – Grei

Verifisert reisende

Forretningsreisende
Likte: Renhold, personale og service og romkomfort
Disappointed Highlander
All was reasonably good for the price, except for breakfast, which was a disappointing affair. The porridge on offer was extremely thin, almost liquid, and easily pourable. It was a few flakes of oat, barely suspended in some hot water and there was no honey or suitable substitute to make it edible. The coffee was weak and the fruit salad lacked imagination and variety in the fruits. The hot element lacked both fried and scrambled eggs. A poor offering all round.
Bodde her 1 natt i september 2023
Svar fra Reception Team den 7. okt. 2023
Thank you for your review. I am disappointed to read there was no scrambled eggs on offer, as this is standard on our buffet. As your review is anonymous it is hard to tell when this occurred. We will discuss your comments with the food and beverage team to make sure this doesn't happen for future guests.

10/10 – Utmerket

John

Bodde her 3 netter i september 2023
Svar fra Reception Team den 7. okt. 2023
Thanks for your 10/10 rating, it is greatly appreciated.

10/10 – Utmerket

Kenneth

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Lovely hotel and room was huge.
Bodde her 1 natt i september 2023
Svar fra Reception den 29. sep. 2023
Thank you for your 5 star review it is greatly appreciated

8/10 – Bra

Dinesh

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Overall good
Bodde her 4 netter i september 2023
Svar fra Reception den 29. sep. 2023
Thank you for your positive feedback

10/10 – Utmerket

Gary

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Nice and Relaxing
Really relaxing stay. Staff pleasant and charming, very friendly. Beds really comfortable - but needs the pillows sorting. Nice environment with enough locally to see you through
Bodde her 1 natt i september 2023
Svar fra Reception den 29. sep. 2023
Thank yo for your great feedback

6/10 – Grei

Anna

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i september 2023
Svar fra Reception den 29. sep. 2023
Thank you for you feedback

10/10 – Utmerket

Beth og St. Peters

Reiste med partner, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very nice atmosphere. Was given a very small corner room, but cozy
Bodde her 2 netter i september 2023
Svar fra Reception den 29. sep. 2023
Thank you for your 5 star feedback

6/10 – Grei

Patricia

Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Bedroom and bathroom needs a good clean.
Bodde her 2 netter i september 2023
Svar fra Reception den 29. sep. 2023
Thank you for your feedback

8/10 – Bra

Gary

Likte: Renhold, personale og service og romkomfort
Highland break
A very relaxing break. Away from the city and very quiet Hotels positioned ideally for the highlands and easy to navigate via car
Bodde her 4 netter i september 2023
Svar fra Reception den 25. sep. 2023
Thank you for your feedback Gary, it is much appreciated.

6/10 – Grei

ROGELIO

Bodde her 1 natt i september 2023
Svar fra Reception den 25. sep. 2023
Thank you for your rating

6/10 – Grei

Nathan

Likte ikke: Renhold
Very basic
The foyer within the hotel is nice enough, the staff were friendly and the food was lovely. However, the room is something to be desired. The room is very dated, small, bed is tiny, and the pillow is too soft against a really hard headboard. The room wasn't hoovered, as I discovered toe nails at the side of the bed. The bathroom is very basic. The TV is a 15" one in the room and wasn't even plugged in when I went. It was facing away from the bed. The coffee in the hotel was really poor as well. I had to stop drinking it at breakfast, it tasted like brown water. The car parking is very limited. There is space for 10 cars which you can cram in, however if no space is available there, you have to park on the streets of Strathpeffer next to other residential houses.
Bodde her 2 netter i september 2023
Svar fra Reception den 25. sep. 2023
Thank you for your feedback Nathan. We will look into your comments with the Team.

10/10 – Utmerket

John Howard

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Impressed with the overall package
Lucky dip find on the web site. Amazing place and spot on value for money. You are well advised to prebook Dinner as it is a bargain at the price. Large room with desk and "good" lighting; that's unusual in a hotel bedroom. I have already decided to stay here again when in the area.
Bodde her 1 natt i september 2023
Svar fra Reception den 25. sep. 2023
Thank you for your wonderful feedback John, we look forward to seeing you again soon.

4/10 – Dårlig

Kerstin og Ubstadt-Weiher

Reiste med familie
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
Total heruntergekommenes sehr sanierungsbedürftiges Hotel in einer heruntergekommenen Gegend. Fenster schmutzstarrend, Matratzen furchtbar, Abendessen muss man vorher buchen (wurde uns vorher nicht mitgeteilt), sonst bekommt man keines mehr. Frühstück hat grauenvoll geschmeckt. Dieses Hotel können wir nicht empfehlen. Das Foto der Hotelhalle mit dem schottischen Tartanboden beeindruckt, aber sobald man in dem Hotel eingecheckt hat, ist man schwer entäuscht. Das Hotel hat ganz klar seine besten Zeiten hinter sich. Von dem einstmaligen viktorianischen Charme des Ortes ist nichts mehr zu merken.
Svar fra Reception den 25. sep. 2023
Thank you for your feedback. I am sorry you appear not to have enjoyed your stay.