Dear Guest, It is a pleasure for me to read your comment following your stay at Sofitel Strasbourg Grande Ile. Thank you for taking the time to share your experience with Expedia community. I am delighted to discover that you enjoyed our exclusive service. Your satisfaction is our greatest reward, and all our staff is committed to making your stay a personalized success. See you soon in our Alsatian House! Laetitia Arnold, Head of Communication & Guest Experience

Dear guest, I want to thank you for letting us know your feedbacks about your recent stay in our hotel on Expedia. I am glad to read that your stay met, on the whole, your expectations. I am sorry to discover that your bed mattress was a deception. I have alerted our Housekeeping Director about it, so her teams make sure that our beds meet our usual standards. MyBed™ is an exclusive product of Sofitel Hotels & Resorts and our clients are usually delighted with it. However, I am glad to read that you enjoyed our location in the very center of Strasbourg. I hope you could visit the main tourist places like the cathedral. See you soon at Sofitel Strasbourg Grande Île, Mathilde Kuss-Bildstein Guest Experience Service

Dear Ashton,We very much appreciate your comments regarding your stay at the Sofitel Strasbourg Grande Ile. It is always a pleasure to receive positive feedback regarding our staff. I will share your comments with our team.We are really sorry to hear that the room haven't met your expectations. We are really thankful to have your feedback. We will use it to improve our quality of service and our rooms. Thank you again for sharing your experience, and all of our team is looking forward to welcome you back and providing you the experience that you deserve. Sincerely,AntoineGuest Relations

Dear Amy, We very much appreciate your comments regarding your stay at the Sofitel Strasbourg Grande Ile. It is always a pleasure to receive wonderful feedback as yours. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we are looking forward to welcoming you back in our Sofitel Strasbourg Grande Ile.Sincerely,AntoineGuest Relations

Dear Enrico,We very much appreciate your comments regarding your stay at the Sofitel Strasbourg Grande Île. It is always a pleasure to receive positive feedbacks regarding our staff and location. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Antoine Guest Relations

Dear Maurie,We very much appreciate your comments regarding your stay at the Sofitel Strasbourg Grande Ile. It is always a pleasure to receive positive feedbacks regarding our lobby, restaurants and the rooms. I will share your comments with our team. However, we are sorry to hear about the hallways. As we are opened since 1964, we are conscious our hallways would need a renovation. Lastly, I will investigate with our housekeeping team for the inconvience due to the service around 8 am. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one.Sincerely,Antoine Guest Relations

Dear Leonardo,We very much appreciate your comments regarding your stay at the Sofitel Strabourg Grande Ile. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Antoine Guest Relations

Chère Madame Roson,Je tiens tout d'abord à vous remercier d'avoir pris le temps de partager votre expérience avec nous. Je suis sincèrement désolée d'apprendre que votre séjour ne correspondait pas à vos attentes en termes de rapport qualité-prix et de confort et je m'excuses pour les inconvénients que vous avez rencontrés.Nous allons immédiatement enquêter sur les problèmes que vous avez soulignés, tels que la luminosité de la chambre, la propreté de la salle de bain et des placards.En ce qui concerne le manque de chaleur perçu de la part du personnel de l'accueil, je suis également déçu de l'apprendre. Nous avons à cœur de fournir un service attentionné et accueillant, je vais donc investigué sur le sujet.J'espère que vous nous donnerez l'occasion de vous accueillir à nouveau dans le futur, afin de rectifier ces problèmes et de vous offrir une expérience plus positive.Veuillez accepter mes excuses les plus sincères et n'hésitez pas à me contacter directement si vous avez d'autres préoccupations.Passez une agréable journée,Bien à vous,Camille Renaud Assistante de Direction en charge de la Qualité et de l'Expérience Client

Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Cécile PASTOREFront of House & Guest Experience Director

Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Cécile PASTOREFront of House & Guest Experience Director

Dear Guest,Thank you for taking the time to share your notation. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Cécile PASTOREFront of House & Guest Experience Director

Dear Guest,Thank you for your notation ! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Cécile PASTOREFront of House & Guest Experience Director

Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Cécile PASTOREFront of House & Guest Experience Director

Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience.Indeed our procedures require us to take a pre authorization of 100 per day for every guest. This amount is just blocked and release upon check-out if you have not consumed any extras. I am sorry if it was not explained to you this way. I am sure you will understand this is only a guarantee.I will inform our reception team about your nice feedback on them, thank you very much for that.Looking forward to welcome you very soon in Strasbourg !Sincerely,Cécile PASTOREFront of House & Guest Experience Director