Rangeringer basert på 990 bekreftede anmeldelser

4,0 av 5
80% anbefaler dette
4,2 Renhet på rommet
4,2 Service og personale
4,1 Romkomfort
4,0 Hotelltilstand
Verifiserte Expedia-anmeldelser
4 av 5
av en verifisert gjest

Innsendt 27. des. 2019 på Hotels
Kommentar fra Hotelladministrasjon
31. jan. 2020, av Jose V , Hotelladministrasjon
Hello Evan, Thank you for taking the time and giving us a rating. We're glad you enjoyed your stay with us. We hope to see you soon
1 av 5
av en verifisert gjest fra Houston

Innsendt 10. mai 2020
The check in was an ordeal and a fight over handing over a credit card. I refused. They tried to say “It’s policy”. I challenged them to show me where this “policy” was written. They couldn’t. After a 10 Minute argument at midnight they finally relented and let me in without leaving a card. The room was not cleaned. There were no towels, coffee, rubbish still in bins ... it was disgusting. Worst hotel experience the place was a slum
Kommentar fra Hotelladministrasjon
11. mai 2020, av Vanessa G , Hotelladministrasjon
Thank you for your feedback and for taking the time to write about your experience. Our registration cards which are signed by every guest upon check in states our incidental charge. For pre-paid reservation's a credit or cash deposit has to be collected upon check in. The incidental charge is dropped from your account upon check out. We sincerely apologize for the experience you had. We will review the condition of your room with our housekeeping staff to ensure that similar situations like this don't happen again. For additional assistance please feel free to reach out to us directly
4 av 5
av en verifisert gjest

Innsendt 5. mai 2020
I needed to checkout an hour later and they were very accommodating.
Kommentar fra Hotelladministrasjon
6. mai 2020, av Vanessa G , Hotelladministrasjon
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that our team was able to accommodate your late check out. We look forward to your next stay.
2 av 5
av en verifisert gjest fra houston

Innsendt 5. mai 2020
Very disappointed and shocked because when I arrived Washington Dulles airport the hotel informed me they suspended the service due to Coronavirus. So why this facility still mentioned on Expedia !! Air conditioner was so bad. Zero customer service
Kommentar fra Hotelladministrasjon
6. mai 2020, av Vanessa G , Hotelladministrasjon
Dear Hassan, We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future. We apologize for the inconvenience of our shuttle service being temporarily closed. We are doing our best to ensure the safety of our staff as well as guests. We will review the air conditioning issues you were having in your room with our maintenance staff to ensure our guest rooms are up to brand standards. Should you need further assistance please don't hesitate to reach out to our property. Thank you
5 av 5
av en verifisert gjest

Innsendt 26. apr. 2020
Kommentar fra Hotelladministrasjon
27. apr. 2020, av Vanessa G , Hotelladministrasjon
Thank you for taking the time to leave us a rating. We hope to see you again on your next stay :)
5 av 5
av en verifisert gjest

Innsendt 15. mar. 2020
Had everything I needed, but the room was very stuffy everyday even after turning on the AC.
Kommentar fra Hotelladministrasjon
15. mar. 2020, av Vanessa, Hotelladministrasjon
Thank you for taking the time to write about your experience. We are reviewing your concerns with our maintenance staff diligently to ensure a similar situation doesn't happen again.
5 av 5
av en verifisert gjest

Innsendt 8. mar. 2020
Nice quiet location with gas station and store plus restaurants. Very clean.
Kommentar fra Hotelladministrasjon
9. mar. 2020, av Vanessa, Hotelladministrasjon
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay. We look forward to seeing you again.
5 av 5
av en verifisert gjest

Innsendt 6. mar. 2020
Kommentar fra Hotelladministrasjon
27. mar. 2020, av Vanessa, Hotelladministrasjon
Thank you for taking the time to give us a rating. We are glad to hear you enjoyed your stay. We look forward to seeing you again.
5 av 5
av en verifisert gjest

Innsendt 5. mar. 2020 på Hotels
Kommentar fra Hotelladministrasjon
9. mar. 2020, av Vanessa, Hotelladministrasjon
Thank you for taking the time to leave us a rating. We are glad you enjoyed your stay with us and we hope to see you again.
5 av 5
av en verifisert gjest

Innsendt 1. mar. 2020 på Hotels
Kommentar fra Hotelladministrasjon
9. mar. 2020, av Vanessa, Hotelladministrasjon
Thank you for taking the time to leave us a rating. We are glad you enjoyed your stay with us and we hope to see you again.