4/10 – Dårlig
Brittany
Reiste med partner
12. feb. 2026
We recently stayed at this hotel for a getaway and overall had a very nice experience. The location is great- close to many attractions, restaurants, and things to do. It was easy to get around, which made our trip even more enjoyable. The staff we interacted with during our stay were friendly, and the property itself was comfortable and convenient.
Unfortunately, our experience after checkout has been extremely disappointing. We were charged a $428 smoking fee, despite the fact that we are non-smokers. We have documentation showing that we were not even in the room at the time the alleged smoking incident was reported.
We reached out to management immediately to dispute the charge, but the response has been very discouraging. They have not provided any proof or documentation to support the claim, nor have they been willing to share records indicating who accessed the room. The lack of transparency and unwillingness to investigate further has been frustrating and upsetting.
It’s unfortunate because we genuinely enjoyed our stay, but the way this situation has been handled has left a negative impression. We hope management will reconsider and implement a clearer, more transparent process for handling disputes like this in the future.
Brittany
Bodde her 2 netter i februar 2026
