Innendørsbasseng,2 utendørsbassenger, bassengparasoller og solsenger
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Anmeldelser av DoubleTree by Hilton Malta

4 out of 5
DoubleTree by Hilton Malta
Dolmen Street, Qawra, St. Paul's Bay, Malta

Anmeldelser

8,6

Utmerket

Rangering på 10 − Utmerket. 330 av totalt 727 anmeldelser." "
Rangering på 8 − Bra. 285 av totalt 727 anmeldelser." "
Rangering på 6 − Grei. 75 av totalt 727 anmeldelser." "
Rangering på 4 − Dårlig. 31 av totalt 727 anmeldelser." "
Rangering på 2 − Forferdelig. 6 av totalt 727 anmeldelser." "

8,8/10

Renhold

8,6/10

Personale og service

8,6/10

Fasiliteter

8,4/10

Overnattingsstedets bygg og tilstand

8,2/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Esben

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i oktober 2023
Svar fra Guest Relations Manager den 31. okt. 2023
Dear Esben,Thank you so much for your 10 out of 10 review. We are delighted we could tick all the boxes for you.We hope to welcome you back in the not too distant future.Regards,Guest Relations ManagerVicky Zammit

10/10 – Utmerket

terese langhelle

Bodde her 7 netter i juli 2023
Svar fra Guest Relations Manager den 9. aug. 2023
Dear Terese Langhelle,Thank you for your full marked review. We are delighted we could tick all the boxes for you.We hope to welcome you back in the near future.Regards,Guest Relations ManagerVicky Zammit

10/10 – Utmerket

Verifisert reisende

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Veldig koselige bassengområder, fleire basseng i varierande miljø. Veldig imøtekommande og venleg betjening.
Bodde her 7 netter i oktober 2022
Svar fra Guest Relations Manager den 11. des. 2022
Dear Guests,Thank you for your fantastic feedback.Thank you for mentioning our pool area in such a positive way. We are pleased you were hundred percent satisfied with our services.We hope to welcome you back in the near future.Regards,Guest Relations ManagerVicky Zammit

2/10 – Forferdelig

Verifisert reisende

Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Worst hotel I ever been to.
There were cockroaches in the room. The room card stopt working 3 out of 5 days. Housekeeping woke us up every morning before around 8
Cockroach
Bodde her 5 netter i august 2022
Svar fra Guest Relations Manager den 12. aug. 2022
Dear Guests, Thank you for your feedback. We are sorry that we could not lift up to your expectations. I will forward your remarks immediately to the corresponding departments. Regards, Guest Relations Manager Vicky Zammit

10/10 – Utmerket

steffen

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Fin beliggenhet og bra renhold.
Bodde her 5 netter i juli 2022
Svar fra Guest Relations Manager den 27. juli 2022
Dear Steffen, Thank you so much for your full marked review. We appreciated that you pointed out the great cleanliness in particular. We hope to welcome you back in the near future. Regards, Guest Relations Manager Vicky Zammit

8/10 – Bra

Lise

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Takk for et supert opphold
Et kjempefint opphold på Dolmen hotell med våre to barn på 1 og 4 år. De som jobbet i resepsjonen var veldig serviceinnstilt og behjelpelige. Et badeparadis for store og små med fire basseng og mulighet for bading i havet fra både stranda og steinene. Også mye utvalg av god mat på hotellet☺️ Butikken på hotellet er relativt dyr, men det er mange butikker i området rundt☺️ De nyere rommene hadde flere typer stikkontakter, slik at du ikke trenger adapter, men vårt rom var litt eldre, så her var det kun en kontakt vi kunne bruke uten adapter. Husk å ta med dette i tilfelle☺️👍 generelt sett veldig fornøyde!
Bodde her 7 netter i juli 2022
Svar fra Guest Relations Manager den 27. juli 2022
Dear Lise, Thank you for much for your fantastic feedback. We are so pleased that you enjoyed all our outdoor pools and facilities. Adapters can be borrowed at reception. One adapter socket will be in each room. We hope to welcome you back in the near future. Regards, Guest Relations Manager Vicky Zammit

6/10 – Grei

Hilde

Likte: Renhold og overnattingsstedets bygg og tilstand
Never again
I am not happy with the breakfast cold food Burn egge Glutenfree bread old Hot choklate only water with colour No iron in room Sunbeds no contol and not 1 meter distanse People Put towel 7am come use sunbed 4 pm Not happy with My stay
Bodde her 3 netter i august 2021
Svar fra Guest Relations Manager den 11. aug. 2021
Dear Hilde, Thank you about your feedback. I am very sorry to hear that we could not lift up to your expectations. I will forward your concerns about the breakfast to our F&B department. We do have an iron room on the 2nd floor. Your impression about the sunbeds near the beach will be also forwarded to the corresponding department. Regards, Guest Relations Manager Vicky Zammit

10/10 – Utmerket

Inger-Lise Lie

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Svært fornøyd med hotell og opphold.
Bodde her 7 netter i september 2019

10/10 – Utmerket

Verifisert reisende

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Vi hadde en super uke på Dolmen, kan anbefales😊👍 alt var veldig bra, store rom med kjempegode senger, god mat, hyggelig personell, bra renhold, flott bassengområde.
Bodde her 7 netter i september 2019

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 4 netter i september 2019

10/10 – Utmerket

Leonard

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Topp hotell med mange tilbud
Flott hotell med fin beliggenhet. Egen strand og mange bassenget både på stranda og på hotellet. God frokost og også flott middagsbuffe. Veldig vennlige og serviceminded betjening. Topp opphold.
Bodde her 14 netter i august 2019

10/10 – Utmerket

Hilde

Likte: Overnattingsstedets bygg og tilstand og romkomfort
Likte ikke: Renhold
Par reise
De bør få et system til solsengene ved bassenget Bedre renhold rutiner Glemte vårt rom Bli bedre på allergi mat (gluten og urter )
Bodde her 4 netter i august 2019

8/10 – Bra

Amalie

Likte: Personale og service og romkomfort
OK tur
Fin tur men noe skuffet over rommet som ikke stemte overens med bildene. Fine uteområder. Noe dårlig renhold på rommet, hadde maur i flere dager.
Bodde her 7 netter i juli 2019

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 7 netter i juni 2019

4/10 – Dårlig

Grim

Levde ikke opp til forventningene.
Bilder fra hjemmesiden stemte ikke overens, vi bestilte suite for at vi skulle ha litt ekstra plass når vi først hadde en barnefri ferieuke. Tørr å påstå at jeg har bodd på standardrom som har vært større. Store deler av tilbudene utendørs på hotellet var også ikke åpnet da vi var der (medio mai), noe som kanskje burde gått (tydelig) frem ved reserveringen, dette var også noe som fikk oss til å gå for dette hotellet, så dette dro veldig ned. Det er fint for de som velger å ha leiebil på Malta, da et p-hus var nabo til hotellet og hotellet kunne justere gyldigheten på p-billetten for deg. Ellers var det et trivelig nærområde som hadde det meste for en hver smak.
Bodde her 7 netter i mai 2019

6/10 – Grei

Hilde

Likte: Renhold og overnattingsstedets bygg og tilstand
Couple weekend
I am not happy with the service at breakfast When ask for glutenfree bread you get told to eat the edge of the bread ..we pay the same as others .. Dinner was not good eiter dry chiken and a plate of pasta what they can offer person celiac and herb free Resption good service,room clean and nice Spa amazing service Cafe near pool good food and service
Bodde her 2 netter i november 2018
Svar fra Guest Relations Manager den 27. nov. 2018
Dear Hilde, Thank you for your feedback.We offer glutenfree and lactose free products during breakfast. On special requests our kitchen will prepare anything our guests need and request. Thank you for your kind comments about our reception staff ,spa and services at the Cafe Delos. We will forward your feedback to the departments concerned. We hope we will having the opportunity to welcome you back in the near future. Guest Relations Manager Vicky Zammit

6/10 – Grei

Roger

Likte: Renhold og personale og service
Bodde her 7 netter i oktober 2018

8/10 – Bra

Shadi

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Hotellfasiliteter
Det var bra hotel veldig god frukost god område
Bodde her 7 netter i mai 2018
Svar fra Guest Relations Manager den 11. juni 2018
Dear Shadi, Thank you for your feedback. We are delighted that you were satisfied with your stay in our hotel. We are pleased that the breakfast was to your liking. We hope we will have the opportunity to welcome you back in the near future. Guest Relations Manager Vicky Zammit

6/10 – Grei

Christian

Likte: Personale og service
Ok stay in Buggiba for the price.
Got a really old and bad room when checked in. It was located in the old wing and smelled. Got another, new room second day. The facilities is good and the location in Buggiba is good. Bus from airport stops outside the hotel and the bus terminal is 2 min walk. Spa services are great and affordable. Breakfast is a bit boring and not inspiring. Not much to choose and the orange juice is watered out. This is a 3 star hotel overall not considering the facilities. The reception staff needs to be educated. They do not make sure to help the next in line and just stand behind the desk and look busy without telling you “I’ll be right with you”. A lot of rude guest here that doesn’t know what a queue is. The reception sees them cut in line without telling them there is a queue. If you get a low price then this is a good stay. If not, do check st. Julian or Valletta. A bit more lively towns. Buggiba has a lot of elderly tourists.
Svar fra Guest Relations Manager den 3. aug. 2018
Dear Christian, Thank you for your feedback. From your comments I can see that you were not fully satisfied with your stay at the Dolmen. We apologize for the first impression you got with the first room we were allocated in. We are pleased, that it was possible, because of our flexible and efficient Front Office Team, to change the room the next day. We are happy you appreciated all the facilities of our hotel. Thank you for mentioning our Spa services. They are offering a wide range of massages and beauty treatments. Your comments about our reception staff are not the kind of comments we like to receive. An excellent service is from high importance to us. The feedback of our staff is normally very positive. I will forward your remarks to our Front Office department to discuss them and to continue to improve our services. Guest Relations Manager Vicky Zammit

8/10 – Bra

Anette

Likte: Renhold
Fint hotell
Ok hotell, men vi var på siste etasje som var styggere enn andre...gym som ikke funket, men etter å ha samtale med manager fikk vi gratis lunsj og tilgang til gym på nabo hotellet så det var bra. Litt misfornøyd med indoor pool som var litt kaldt, spesielt i jaccuzi - ikke mye bobler der. Dame sjef (mest sannsynligvis) fra spa oppfatet vi som uhyggelig, smilte ikke mye og så ikke i øynene mens hun pratet med oss. Noen folk i restauranten smilte ikke heller, mens de som ventet ved inngang var veldig hyggelige :) Middag var bra, god seleksjon, men alltid samme på frokost som var litt skuffende - men veeeeldig godt brød, yumm! Ellers er vi ganske fornøyd med hotellet :) og ja, siste ting er at man får to enkelte senger som går fra hverandre når man sover eller gjør andre ting ;) som var litt irriterende selv om vi fikk overmadrass, skulle vi ønske at vi fikk dobbeltseng.
Bodde her 7 netter i desember 2017

6/10 – Grei

marie og norge

Likte: Renhold
Likte ikke: Personale og service
Fint bassengområde med privat strand
Kaotisk frokost og lite behjelpelig personalet, ryddig rom, fint bassengområde
Bodde her 6 netter i september 2017

10/10 – Utmerket

Nyima

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
God hotell
Likte å bo på dette hotellet, men veldig anonymt. Ikke en plass som viser at du bor på Dolmen, så vanskelig å finne fram til egenhånd om du ikke har Google Maps. Fin hotell og fine rom. Fin plass å bo på i Bugibba. Veldig familieorientert plass, og hotellet ligger rett ved stranda.
Bodde her 7 netter i juli 2017

6/10 – Grei

Kyrre og Oslo

Likte: Renhold og romkomfort
It's very average
So, I wasn't the most impressed with this resort hotel. I deem it very average, some will be pissed, some will be very happy. We were there for 12 days in july, for the record. Seaview room with a double and a sofa bed for the 3 of us. Room was nice, though I'm not a fan of glass doors with a big gap as bathroom doors. Breakfast buffet was ok, but not really any better than that. Some nice pastries, but juices tasted horrible. Room maid Marina was great. Like a ray of sunshine every day, and her cleaning worked around us guests' schedule, not the other way around. I hope you got your tip envelope, Marina. Front desk people were good, tried to help where they could. Location is good in Qawra, You can jump in the sea from the hotel, or walk 100 yards to the bus station to go sightseeing. They have a seaside restaurant that faces the sea and sunset, very nice location in the hotel. Now, what i did NOT like: Poor management with no courage to manage areas of responsibility Sunbeds occupied by guest who aren't present (dumped their towels, hotel does nothing) Unprofessional staff in some places Mediocre restaurant food and breakfast Would not recommend.
Bodde her 12 netter i juli 2017

10/10 – Utmerket

Mason

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 3 netter i mai 2024
Svar fra Guest Relations Manager den 22. mai 2024
Dear Mason,Thank you so much for your review and for rating us so highly.We hope to welcome you back in the near future.Kind regardsViktoria ZammitGuest Relations Manager

10/10 – Utmerket

SERGIO ARGUELLES

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Solo nos falló el aire acondicionado que no funcionó durante nuestra estancia.
Bodde her 5 netter i mai 2024
Svar fra Guest Relations Manager den 19. mai 2024
Dear Sergio,We are delighted about your full marked review and that you for rating us so highly. We apologized for any inconvenience with your nonfunctional air- condition. We hope we could sort out the situation as soon as possible.We are looking forward to welcome you back in the near future.Kind regards,Viktoria ZammitGuest Relations Manager

8/10 – Bra

Javier

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Muy buena opción en Malta.
Bodde her 5 netter i mai 2024
Svar fra Guest Relations Manager den 19. mai 2024
Dear Javier,We are delighted about your kind feedback. We hope to welcome you back one day soon.Kind regards,Viktoria ZammitGuest Relations Manager

6/10 – Grei

Francesca

Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Bodde her 2 netter i mai 2024
Svar fra Guest Relations Manager den 19. mai 2024
Dear Francesca,Thank you for your feedback. From your rating we can see, that you were not hundred percent satisfied with your stay. We hope you will give us the opportunity to welcome you back one day and provide you with memorable experiences.Kind regards,Viktoria ZammitGuest Relations Managr

10/10 – Utmerket

Derrick William

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The hotel had recently been taken over by Double Tree Hilton who have commenced some significant improvement works to improve the hotel and its facilities. As a result some services were unavailable including the spa and beach access. The works did not significantly impact on our holiday and enjoyment. The staff are amazing, Egeman on reception was very helpful and the staff in the two restaurants and bar were wonderful too. these included Rabi, Lorrenzo, Darren, Kyra, Jason, Ismail, Christine, Deosalyn and Marina. The breakfast offer was excellent, the cakes were delicious, lunchtime snacks / meals were lovely and the evening meals were great too. Looking forward to our next visit.
Bodde her 10 netter i april 2024
Svar fra Guest Relations Manager den 12. mai 2024
Dear Derrick William,Thank you so much for your review and rating us so highly. We are pleased you enjoyed all our facilities and appreciated the improvements. We are sorry for any inconvenience in regards of maintenance work and pleased to know, that it id not significantly impact your holiday. We can not thank you enough for your kind praises for our members of staff and that you mentioned some of them by name for their outstanding services. I will forward your kind feedback to the persons concerned. Thank you for pointing out our breakfast in such a positive way.We are looking forward to welcome you back for another memorable experience at the Double Tree by Hilton.Kind regardsViktoria ZammitGuest Relations Manager

8/10 – Bra

Goncalo

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 6 netter i mai 2024
Svar fra Guest Relations Manager den 12. mai 2024
Dear Goncalo,Thank you for your feedback.We are looking forward to welcome you back in the not too distant future.Kind regardsViktoria Zammit

10/10 – Utmerket

Gérard Michel

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Notre logement etait vaste et très bien pourvu. Deux chambres, deux salles de bain, une terrasse, une vue mer. Que demander de plus. Le perit déjeuner très copieux et varié. 2 piscines extérieures, une piscine interieur, 3 restaurants pour varier les plaisirs. Un hôtel où l'on se sent bien.
Bodde her 6 netter i april 2024
Svar fra Guest Relations Manager den 28. apr. 2024
Dear Gerard Michel,We appreciate your full marked review and would like to say thank you for your kind feedback. We are delighted to know, that you were hundred percent satisfied with your room. Thank you for pointing out, that our kitchen met your taste and expectations,We hope you will return to our hotel one day soon. We look forward to welcoming you back , and to providing you with many memorable experiences.Kind regardsGuest Relations ManagerVicky Zammit

10/10 – Utmerket

ERIC og KERPRICH AUX BOIS

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Je recommande.
Bodde her 3 netter i april 2024
Svar fra Donna den 18. apr. 2024
Dear Eric,Thank you for rating our hotel so highly. We are delighted that you enjoyed your visit to the DoubleTree by Hilton Malta, and that our team members made you feel welcome and cared for.We hope you will visit us again soon. We look forward to welcoming you back, and to providing you with many enjoyable experiences.Kind Regards,Donna

10/10 – Utmerket

Nigel

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great Hotel and certainly seems like an excellent refurbishment.
Bodde her 6 netter i april 2024
Svar fra Guest Relations Manager den 17. apr. 2024
Dear Nigel,Thank you so much for your kind feedback and high rating. We are delighted that you enjoyed your stay with us. We are looking forward to welcome you back in the near future.Regards,Viktoria Zammit

10/10 – Utmerket

Matthew

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Perfect way to spend our honeymoon
Bodde her 6 netter i oktober 2023
Svar fra Guest Relations Manager den 4. nov. 2023
Dear Matthew,Thank you so much for your 5 out of 5 review. We are glad we could tick all the boxes for you and you spend this special occasion with us.We hope to welcome you back in the not too distant future.Regards,Guest Relations ManagerVicky Zammit

6/10 – Grei

Robert og Hypoluxo

Reiste med familie
Likte ikke: Personale og service
The gym equipment was very old & rusted. We had a sea view suite. Although spacious, the furniture was cheap & plain. Not even any pictures on the wall. When we asked for extra towels, housekeeping informed us we were only allowed 2! When we requested an iron & ironing board, the one we received was broken. A disappointing stay for someone who is Maltese!
Bodde her 9 netter i oktober 2023
Svar fra Guest Relations Manager den 4. nov. 2023
Dear Robert,Thank you for your feedback regarding your recent stay at the Dolmen hotel. Your comments regarding the condition of the gym equipment will be forwarded to the corresponding department for their perusal and attention. We are sorry to hear, that you were not satisfied with the interior of your sea view suite. Normally our members of staff reacts very flexible to any extra requests or wishes, we are sorry to hear, that this was not the case when you asked for extra towels.I will forward your comment regarding the condition of the iron and ironing board to our housekeeping department to avoid incidents like described in the future.Regards,Guest Relations ManagerVicky Zammit

10/10 – Utmerket

Maggie

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Perfect hotel for wedding party!
Bodde her 7 netter i oktober 2023
Svar fra Guest Relations Manager den 31. okt. 2023
Dear Maggie,Thank you so much for your excellent feedback and high rating. We are pleased you had an excellent stay with us for this special occasion.We hope to welcome you back in the near future.Regards,Guest Relations ManagerVicky Zammit

8/10 – Bra

Rumaana

Likte: Renhold
Bodde her 2 netter i oktober 2023
Svar fra Guest Relations Manager den 1. nov. 2023
Dear Rumaana,Thank you so much for your 4 out of 5 review. We are delighted that you had a good stay with us.We hope to welcome you back in the near future.Regards,Guest Relations ManagerVicky Zammit

8/10 – Bra

Samantha

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Fab hotel, fab staff and lovely food. It’s a shame they are being taken over by Hilton 😕
Bodde her 3 netter i oktober 2023
Svar fra Guest Relations Manager den 29. okt. 2023
Dear Samantha,Thank you for your feedback. We are delighted about your remark regarding our members of staff. We hope to welcome you back when we are the new Double Tree by Hilton.Regards,Guest Relations ManagerVicky Zammit

10/10 – Utmerket

Margaret

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We came for a wedding so great base with everything we needed.
Bodde her 5 netter i oktober 2023
Svar fra Guest Relations Manager den 28. okt. 2023
Dear Margaret,Thank you for your full marked review. We are pleased you enjoyed the special occasion.We hope to welcome you back in the near future.Regards,Guest Relations ManagerVicky Zammit

10/10 – Utmerket

Stuart

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Very impressed with staff and rooms are great!! Special mention to Dhilip at pool bar brilliant customer service. Would highly recommend to anyone.
Bodde her 20 netter i september 2023
Svar fra Guest Relations Manager den 21. okt. 2023
Dear Stuart,Thank you so much for your 10 out of 10 review. Your kind words for our members of staff are highly appreciated. Your mentioned one member of staff in particular. We will forward your kind remarks to the person concern. Your recommendations are highly appreciated.We hope to welcome you back in the near future.Regards,Guest Relations ManagerVicky Zammit

10/10 – Utmerket

olivia

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great place & staff
Really lovely room and view. Great that the sun didn’t come into the room due to the way it’s been built. Staff throughout the complexed were lovely and couldn’t do enough. The spa is also lovely. Thank you dolmen for making my stay perfect and much improved compared to my previous hotel!
Bodde her 5 netter i oktober 2023
Svar fra Guest Relations Manager den 18. okt. 2023
Dear Olivia,Thank you so much for your feedback. We are delighted we could tick all the boxes for you. We are pleased to know, that your room was completely to your liking. Your kind praises for our members of staff are highly appreciated. Thank you for pointing out our Spa area in such a positive way.We hope to welcome you back for another great experience in the near future.Regards,Guest Relations ManagerVicky Zammit

10/10 – Utmerket

Knut

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i oktober 2023
Svar fra Guest Relations Manager den 18. okt. 2023
Dear Knut,Thank you so much for your full marked review. We are delighted we could tick all the boxes for you.We hope to welcome you back in the near future.Regards,Guest Relations ManagerVicky Zammit

8/10 – Bra

clare kimberley redhead

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Choice of breakfast options were limited with no fresh fruit juices . Fresh friut was very limited too .
Bodde her 7 netter i oktober 2023
Svar fra Guest Relations Manager den 16. okt. 2023
Dear Clare kimberley,Thank you so much for your feedback and good rating. We are sorry to hear, that you had the impression, that we did not offer enough variety during the breakfast.We hope you will give us the opportunity to welcome you back in the near future.Regards,Guest Relations ManagerVicky Zammit

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 4 netter i oktober 2023
Svar fra Guest Relations Manager den 11. okt. 2023
Dear Guests,Thank you so much for your 10 out of 10 review.We are delighted we could tick all the boxes for you.Regards,Guest Relations ManagerVicky Zammit

4/10 – Dårlig

Kyle

Reiste med familie
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
Just felt underwhelming compared to what other reviews and the website said/shown. We left and got another hotel after one night. Sadly lost our on that money but we're much happier at the second hotel.
Svar fra Guest Relations Manager den 6. okt. 2023
Dear Kyle,Thank you for your feedback. We are sorry to hear, that we could not lift up to your expectations and that you decided to leave the hotel two nights before your original departure day. If you wish to check for a refund, kindly forward your request to Expedia.Thanks and Regards,Guest Relations ManagerVicky Zammit

10/10 – Utmerket

Matías

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 4 netter i september 2023
Svar fra Guest Relations Manager den 4. okt. 2023
Dear Matias,Thank you so much for your 5 out of 5 review. We are delighted that we could tick all the boxes for you.We hope to welcome you back in the near future.Regards,Guest Relations ManagerVicky Zammit

8/10 – Bra

JACQUELINE

Reiste med partner
Likte: Renhold, personale og service og fasiliteter
The property is not really a 4 star.I would put it down to the higher end of 3 star. The property has this private beach area called Amazona.The hotel residents can use the sunbeds free but have to pay €40 for the Balinese beds which is daylight robbery given youhave already paid to stay at the hotel to use their facilities.This is not clear on their website. The bathrobes are on request but also charged at €5 per robe for duration of stay to cover cleaning costs!!!!what is the difference between washing towels and robes!!!everything is extra!!! Extra!!! Not good for a 4 star hotel.
Bodde her 7 netter i september 2023
Svar fra Guest Relations Manager den 29. sep. 2023
Dear Jacqueline,Thank you for your feedback. We are sorry to hear, that you had the impression, that the standards of our hotel are not the standards of a 4 star hotel. Extra charges can occur and be applicable in any establishment regardless the number of stars. Bathrobes are free of charge with the booking of the room type of a suite.Regards,Guest Relations ManagerVicky Zammit

8/10 – Bra

Dominik

Reiste med partner
Likte: Renhold og personale og service
Wir waren insgesamt 10 Tage in dem Hotel und hatten alles in allem einen guten Aufenthalt. Zu unserer Anreise haben wir ein Zimmer zugewiesen das alt und heruntergekommen war ( streifen an der wand, eine alte Couch die fast auseinandergefallen ist). Ein Zimmer was unter keinen Umständen ein weiterer Gast zugeteilt werden sollte - meiner Meinung nach. Unsere Beschwerde an der Rezeption wurde allerdings ernstgenommen und wir haben letztendlich ein gutes, modernes und sauberes Zimmer zugeteilt bekommen. Das Personal war freundlich und aufmerksam. Besonders gut war der private Zugang zum Wasser und zahlreiche Pools. Wir hatten sowohl am Wasser als auch am Pool nie Probleme zwei freie Liegen zu finden. Das Frühstück war qualititativ nur okay. Es gibt Kaffee aus dem Automaten, Formfleisch, Früchte und Obst und Müsli etc. Wie gesagt, alles in einer normalen Qualität eines kontinentalen Frühstücks und in der Menge ausreichend. Abwechslung gibt es leider keine, das heißt es gibt jeden Morgen exakt das gleiche Frühstück. Alles in allem war der Aufenthalt gut. Die Lage des Hotels ist gut. Das Personal war freundlich und das Hotel war sauber. Ich finde aber das man für den Preis mehr erwarten könnte.
Bodde her 10 netter i september 2023
Svar fra Guest Relations Manager den 26. sep. 2023
Lieber Dominik,Danke fuer Ihre Bewertung. Wir freuen uns sehr, dass Sie mit Ihrem 2. Zimmer rundum zufrieden waren und dass schnell auf Ihre Beschwerde reagiert wurde.Ihr Lob an unser Personal wissen wir sehr zu schaetzen.Danke, dass Sie den direkten Zugang zum privaten Strand erwaehnt haben. Da wir eine relativ grosse Auswahl beim Fruehstueck unseren Kunden bieten, besteht die Moeglichkeit taeglich zu varrieren. Wir hoffen Sie bald einmal wieder bei uns begruessen zu duerfen.GaestebetreuungVicky Zammit

10/10 – Utmerket

Mike

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Love this place
super friendly, nice clean hotel with great facilities. Seafront restaurant was worth the visit for dinner.
Bodde her 7 netter i september 2023
Svar fra Guest Relations Manager den 23. sep. 2023
Dear Mike,Thank you for your 10 out of 10 review. We are so happy you mentioned our friendly staff and the cleanliness in general. Your kind praises for our seafront restaurant will be forwarded to the whole team.We hope to welcome you back in the near future.Regards,Guest Relations ManagerVicky Zammit

4/10 – Dårlig

Chantal

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Hôtel extrêmement bruyant, on entend les porte s des chambres claquer à toute heure du jour ou de la nuit. Service à la clientèle horrible, nous ne nous sommes pas du tout sentis les bienvenus . Le matin de notre départ, d’accord il était très tôt, lors du checkout le réceptionniste n’a même pas eu la gentillesse de dire bonjour et de nous demander comment était notre séjour. Il y a quelques bon points comme la nourriture, si Vous êtes carnivore et la plage privée ou la faune marine est très jolie.
Bodde her 11 netter i september 2023
Svar fra Guest Relations Manager den 21. sep. 2023
Dear Chantal,Thank you for your feedback, even though this is not the type of feedback we like to expect. We are sorry to hear, that you had the impression, that the hotel is very noisy. During a full occupancy a 500 rooms hotel can get busier at certain times. We are dissapointed about your remark about our customer service. We normally receive a feedback on the contrary.We are pleased you enjoyed our private beach.Regards,Guest Relations ManagerVicky Zammit

8/10 – Bra

Karen

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i september 2023
Svar fra Guest Relations Manager den 21. sep. 2023
Dear Karen,Thank you for your good feedback. We hope to welcome you back in the near future.Regards,Guest Relations ManagerVicky Zammit